case manager

intervention specialist

interventionist

special needs advocate

service coordinator

Bright Start

Overall, this was by far my favorite job, dream job even. I was able to serve families and work on building relationship with therapists. Their training is great - 90 days, to a fault. And their trainers are great and will work with you beyond your first 90 days. I became a much better manager of my time and how to effectively maximize it for billing. Our management is helpful and offers to step in if necessary - but in my personal experience they rarely actually step in and help in the areas needed. This is a work-from-home job but they have community office that most of the employees would come and work from throughout the week. 
The hardest part of the job for me was definitely feeling like I was carrying major issues for my families by myself and no one was stepping in, in any tangible way, to help me. Early Intervention is a mentally and emotionally taxing career - it is important to have the support of those who can help by stepping into the mess with you and I did not always feel like I had that.
The best part of my job was my families and the impact I was able to have on so many childrens lives - bring hope, guidance and resources to help bring them through these developmental delays and diagnoses.  

Highest turnover rate I've ever seen. Families will have four to five different case managers in a year due to high turnover. Case Managers drive 1000 miles a month doing home visits with their personal car. Case Managers are held to unrealistic expectations by regional directors that have never done the job. CMs are pushed to meet a point quota every month. The longer you stay on a home visit with a family, the more points you get. The more money the company makes. CM's get $25 a month "bonus" if they make their monthly points. If a CM supervisor's team meets bonus, that supervisor will bonus in the thousands each month so they push push push for you to get all your points. It's all about money for these people. They don't care about the families they serve and care less about their employees. Worse job I've ever had!!!

Bright start has a very structured 90 day training that is amazing. As you work as a case manger you continue to learn and grow in a lot of different ways. The hardest part of this job is you work with people and families that lives are constantly in crisis that you have to deal with. 

I only lasted 8 months had 3 different supervisors and was gifted extra job roles that I received poor training for and was unqualified to do. I also learned a lot and had an amazing training that helped me to help families. 

If you looking for meaningful job with flexibility and have additional support and outside benefits go for it it really is amazing. If you are looking to make money or have stability may want to look elsewhere. 

Working here has been a great experience. As a small business, the company really values each employee and makes you feel like part of the team. The leadership is approachable, supportive, and always willing to listen to new ideas. I’ve had opportunities to learn and grow in my role, and I appreciate the flexibility and trust that’s given to get the job done. 
The work environment is positive and collaborative, and it’s clear that the business truly cares about both its employees and its customers. If you’re looking for a place where your contributions are noticed and you’re not just another number, this is an excellent company to be with.

Bright Start is a wonderful place with people who care about you and care about what we do. But there is no real room for advancement, and because of the way the government is paying for our service there is no possibility for "raises."  (which is new within the last 4 months). And the amount of time and energy you put into the families we work with isn't conducive for the pay. The atmosphere of Bright Start is wonderful and the management understands how hard people work, but at the end of the day the day that isn't enough to keep good workers. There is a lot of turnover in this industry because of these issues.

Bright start provides ongoing training, guidance, support, and leadership development. The flexible schedule helps accommodate the scheduling needs of families as well as personal needs/appointments. Pay is fair, mileage is reimbursed, PTO is fair, and bonuses are offered for meeting goals. I'm grateful for this position. 

This job consumes your life because there is so much and 40 hours doesn't give you enough time to do so. On top of that, if you do meet your requirements and deadlines then there's no room to grow in the company and no raises. The insurance is terrible. No room for growth. The job itself is a lot of fun since you work with families and their children but at times you have so many on your caseload that you can't do your job correctly. The supervisors can be supportive but in the end its just how many billable hours you get.

Bright Start is an amazing Early Intervention Company to work for. The company really pours into the staff so that they can then pour into the families that we work with. This is a great workplace because the office facility is warm, welcoming and inviting, and also is not a "desk job" because we get to be out and about in the field - meeting our families at homes and day cares. Everyday at work is different and rewarding! I love working for Bright Start and I love that the work I do matters!

I’ve been with the Bright Start team for about 2 years. This job is the most meaningful job I’ve had, and I absolutely love my colleagues and management. My supervisor is constantly checking in with me and answer any questions I have. The training provided is very helpful. 

We often have high caseload sizes (similar to any EI provider) which can be very overwhelming at times. There are few opportunities for advancement which is also frustrating. 

This company is very poorly managed and supervisors are not qualified for their positions. There is a very high turnover of employees due to extensive workload, unpaid overtime needed to complete expected quotas, lack of quality training and unsupportive supervisors.

Top Job Titles	Average Salary
Case manager 1 salary reported	$38,000 per year
Intervention specialist 13 salaries reported	$38,769 per year
Interventionist 3 salaries reported	$38,000 per year
Special needs advocate 21 salaries reported	$35,000 per year
Service coordinator 15 salaries reported	$35,000 per year

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