guest service agent

attendant

shift leader

security officer

gas station attendant

BrightLine Trains

Let's keep this short and sweet. All of the time spent in training and opening a station in Miami, could've and should've been spent seeking a more rewarding opportunity. The company Culture started out great while in training. Everyone was so nice, respectful, and upbeat, until the station opened and the lies were exposed! There is no room for growth in this company, if you don't kiss major butt, or come on as a mananger or supervisor to start. The pay is not fair, because all of the higher ups are mostly from the hotel industry, and they've structured the pay rates based on that industry!! It really bothered me during one of their events, when I had to clean up behind a bunch of drunk rich folks, and noticed the price tags on some of the cases of alcohol that we're ordered to give away to people for free. (I'm talking THOUSAAAANDS of Dollars), yet they refuse to pay their employees. God forbid if you get sick...Expect for Management and HR to play games with your benefits if you are out longer than they think you should be!!! I've heard they're no longer private, so things may get better. For me, first impression is everything...and that's ruined with me when speaking in regards to this "upscale" trash of a company!!! #TakeTriRail 😂😂

Honestly one of the worst companies I have ever worked for. Fairly new so rules and policies are made as they go or changed as they please. The idea of the service they’re providing is great but nothing else makes sense or works from their website, app, ticketing process, HR is unreliable and not trust worthy they love drama in the workplace “Managers” don’t really know how to do their job company invests money in things that make them lose in the end and that falls on to the employees that need to be paid, hours get cut it’s a revolving door people come and go because the company is just that bad especially with the promises they make and can’t keep The company is going through a tough time right so they don’t really care about employees.

you think you only handed baggage and help customer wrong, you do things out of the  job subscription we baggage attendant not only do bags and luggage we do inventory, and put snacks and drinks away, we leaf blow in front of the station and on the platform every day, and clean bright kids, we clean the tables outside and the steel pole, we baggage attendant  do everything. And there is no railroad retirement, no union, they don't do cost of living wages you only get 30 cent rise, no bounces only management  get bounces, and they cut hours too, but they give free drinks for first class customer, and first time ride the train for free, and they layoff 300 hard working employee 

Working there required the ability to sit through nitpicking with a smile on my face. Daily, I had to deal with different people up the chain of management coming and changing the way certain things were set just for someone else to want it another way. The lack of communication also made it difficult to keep up with what was going on with different events popping up with last minute notice. Depending on how soon set-up had to be done, it would be a mad rush to figure out what was going on. I was expected to help with events while also dealing with guests at the cafe/in the Select Lounge. My coworkers were really nice so that made my experience more pleasant.  All in all, the need to make money over powered everything else the majority of the time. 

Brightline work culture is highly competitive with high expectations and a perfectionist mentality. Management doesn't believe in cutting corners and their policies are very strict. While not every day is as demanding as others, your work is never done and the quality of work you produce is expected to be consistent and never failing. With no grace periods and a strict work environment it can be tough to stay positive but overall the motivation comes from knowing that you're working for something bigger than your day to day job duties. You're working for an advancement in the transportation industry on all levels, and an excellent business model that is here to stay. Good luck!

Management gave nightmares to multiple employees including myself. Very racist and degrading place to work in the city of ft. Lauderdale...ESPECIALLY  if you’re black! Nepotism in full effect! Most of my colleagues only remain for the steady paycheck. I cannot stress the need of improvement in management. No schedule flexibility! A coworker and I switched Saturday and Sunday due to religious reasons and were disciplined for it after continuously informing management of the issue. Brightline is no where close to the Bright, happy place of joy it seems. Trust me!!!! If you doubt this review please walk inside of a Brightline and ask one of their smiling employees! It’s very similar to the movie “get out”

Upper mgmnt governs through emails and texts. No advancement unless your in the "club". Ive seen "club" members being promoted after being disciplined and hourly team mates disciplined while mgmnt is guilty of same offenses. Unacceptbly high lower level mgmnt and hourly team mate turn over. Look to their own career website for proof. Alway looking for Asst Station Mgrs, Cafe attendants, Baggage Handlers, Guest Service Agents, Public Area Attendants, Station Engineers and Security personnel. Look to their own career website for proof. They havent yet opened any new stations nor added trains why do you think they always need these positions fiiled? Only a handful of people there longer than a year speaks volumns.

What is the best part of working at the company?
Great Place to work, be prepare for technology innovation

What is the most stressful part about working at the company?
Dealing with management and their ways.  the lack of policy and procedure changes.

What is the work environment and culture like at the company?
The attitudes and behaviors of employees within an organization were excellent—multicultural environment.

What is a typical day like for you at the company?
Responsible for the lifecycle management and support of Enterprise Applications for the company including Saas, Cloud computing, ERP - Oracle Netsuite, Concur, Ultipro, Risk management tools, Legal digital transactions documents and others

working at Bright line had its perks, in the beginning they really needed everyone they hired to be there and work overtime, so work was really good and steady, after a while you relies  that the company really was new and needed time to get things figured out. management and corporate People like HR was making things up as they went  station managers where making sure their butts were saved when they informed you to do something and above chain of command didn't agree the team member would get disciplined because of managements mistakes.

High-turnover employer.
Third-party staffing–reliant organization.
Trial-and-error–driven leadership.
Cost-cutting–driven employer.
Strategic inconsistency.
Unequal scheduling.
Favoritism-driven.

Policies are inconsistently enforced. Certain employees face no repercussions for their violations, while others are reprimanded or even terminated for comparable actions.
A considerable number of new hires seem to be individuals on temporary or limited work permits. Because of their reliance on ongoing employment, these workers might feel compelled to accept lower wages.

Top Job Titles	Average Salary
Guest service agent 24 salaries reported	$21.17 per hour
Attendant 17 salaries reported	$20.00 per hour
Shift leader 22 salaries reported	$22.00 per hour
Security officer 16 salaries reported	$20.00 per hour
Gas station attendant 14 salaries reported	$20.00 per hour

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