direct support professional

behavior technician

support specialist

mental health technician

design manager

BrightPath

I’ve been blessed to really get along with my clients. The management team is great and finding the perfect match. Management also accommodates preferred hours, with the flexibility to get more hours or work less hours. They prioritize the mental health of their employees and the clients they serve. 

Communication can be a little flawed when it comes to very specific circumstances like dropping a client or a client dropping you. Otherwise monthly meetings inspires the team to find more tasks to do with the client. Communicating about time off and extra time worked is easy. I’ve had management update my hours when I miss a punch and I’ve gotten all of my direct deposits on time, including my mileage! 

The hardest part of this job goes with this line of work. It’s easy to burn out caring for others if you don’t prioritize and set boundaries for yourself. Ex: you set your own breaks and meals, you have to communicate when your available and when it’s appropriate to contact you with your clients. It’s hard to see how much need there is for others and not being able to magically change the system we live in. Ex: a client needs a psychiatrist now but a lot of psychiatric appointments are scheduled several months out.

I enjoy the freedom of this job. I’m not micromanaged. I receive a lot of positive feedback from management and clients. I can ask for constructive feedback and it is provided. I love the flexibility it works well with my ADHD and other mental health issues. When I need time off it’s easy to communicate and I haven’t had time off requests that have not been approved. I can see the positive changes I’m making in others lives but also in my life. This is my first job where it’s truly quality over quantity. I don’t feel like I’m just a number easily replaced, nor do I feel the pressure of production or retail type work. It almost feels like I’m a freelance worker choosing what I can and cannot do. 

I love this job! It’s better than working in group homes because you have more control to help people as the need/want it. It’s easier than working as a PCA. 

One thing that stands out the most at BrightPath is the supportive approach with employees.  BrightPath serves people with disabilities and likewise supports employees by providing an inclusive work environment and ensuring everyone has what they need to do their jobs best they can. BrightPath has a flexible time off policy so you can always take a day off without feeling guilty or getting push back from management. BrightPath encourages staff to take time off and mental health days off as needed. This is very important as all employees are expected to practice and model self-care and taking time off is one of those things that helps preventing staff burnout. Another great aspect of BrightPath is the opportunities for growth for its current employees as BrightPath loves promoting from within. Additionally, the agency has restructured its business operating system using EOS tools, which makes processes easier while still maintaining the person-centeredness aspects of the services that makes the agency more unique. Lastly, the Executive in charge has zero tolerance for unfair practices and ensures everyone is treated with dignity and respect and there are no clics or toxic work environments. If you are committed to serving others, work hard, and your views are in line with the agency’s core values and mission to work with the people served to enable the freedom to pursue joy, then BrightPath, is the right place for you and you will learn and grow with the agency. 

Working at Bright Path in St. Paul as a Behavioral Health Technician has been both a rewarding and eye-opening experience. The facility is well-organized and focused on client-centered care, and I appreciated how much emphasis was placed on creating a safe and supportive environment for individuals in recovery.

The team dynamic was one of the best parts of the job. Staff members, including nurses, counselors, and fellow techs, were supportive, professional, and always willing to collaborate. I learned so much from the clinical staff, and the experience gave me valuable insight into the world of mental health and substance use treatment.

My daily responsibilities included monitoring clients, facilitating groups, de-escalating situations when needed, and documenting behavior and progress. The work could be emotionally intense at times, but also incredibly meaningful. Being part of someone’s recovery journey, even in a small way, was powerful and reminded me why I got into the behavioral health field.

Management was generally responsive and flexible, though at times communication between departments could be improved. The workload could get heavy, especially during staff shortages, but that’s common in this line of work.

Overall, I would recommend Bright Path to anyone looking to gain hands-on experience in behavioral health. It’s a solid starting point for those pursuing careers in social work, counseling, or psychology. The skills I gained there—crisis intervention, trauma-informed care, and working with diverse populations—have helped me grow both professionally and personally.


I’m writing a review to be transparent about the company. It’s fairly new and because of this there’s a lot of people being hired and moving around in the company. This can cause a lot of miscommunication if everyone is not on top of it and I have experienced some issues because of this, but the one thing that really keeps me with this company is they genuinely care. If you express any frustrations or difficulties within the company they rally together to solve the issue. There’s a lot of people that work here that truly care about making things right. Whether that’s with us as employees or clients. Meaning if you advocate for yourself or even others you will not only be heard but it will be promptly addressed. Clients are very independent with ADLs and typically just need a little extra help with things like appointments, verbal prompting and med pass. Scheduling will work with you and like I said they’re very easy to come to I’ve yet to work for a company that’s so empathetic towards personal and work balance. There’s options on location especially because we are currently expanding and adding another site. So just a little fair warning because of the mass additions to the team there is a little bit of extra stress on management that can trickle down but as long as you’re organized and communicate any concerns you will really grow to love this company. We’ve all had jobs that we dreaded to go to this won’t be one of them I guarantee it.

The base compensation at this company is extremely competitive. While the overall benefits package may not be the most comprehensive in the industry (ICHRA medical plans, dental, vision, and 401k only), total comp does outshine many alternatives since wages are so strong. But what sets this employer apart is their commitment to work-life balance, particularly evident among the corporate staff and leadership team.

Another of the standout features of working here is the degree of flexibility afforded to administrative employees. Within limits, I have the autonomy to structure my workday as I see fit. This level of trust and empowerment contributes significantly to feeling valued as a BrightPath employee.

It's for sure worth noting that the company is in a growth phase, which brings both excitement and challenges. The ongoing development and refinement of processes can feel overwhelming. However, this is common of all evolving organizations. In spite of the growing pains, I do find myself satisfied with my position. The positive aspects of the job, including the excellent pay, flexible work arrangements, and supportive culture, far outweigh inconveniences associated with the company's expansion.

Working here was... an experience. The job itself and the clients were great, but dealing with management was something else entirely. Emergencies? You'd think they’d be taken seriously, but unless you scheduled a meeting for one (yes, really), you’d just get ignored. Calls, texts, emails—nothing got a response until you filed an incident report or a client calls directly to explain the problem. Then suddenly it was your fault for not “communicating.”
Instead of just shooting over an email to resolve an issue, managers insisted on booking meetings that could’ve been quick convos, and before you ask I actively tried to bring up the emergencies in the meeting but was told "We can talk about it in our meeting"...Seriously?
And on my very first day of orientation? I was learning the ropes while managers were gossiping about another manager. I'm talking about the whole team excluding one manager, that sounds like bullying to me. Not a great look, and pretty telling of how accountability works around here (or doesn’t).
The team had one good manager who cared, (yes it was the manager that was being excluded) but the management style dragged everyone down. If they could just be more direct and responsive, things would run a lot smoother—and feel a lot less like a game of avoid-and-blame. If you treat employees well they will produce better outcomes!

When I first started at Brightpath I was excited, little did I know that this company/management were full of broken promises and poor communication. 

On orientation day they said that if a client canceled on you to just reach out and they would find somewhere new to send you. Since orientation day I have had 2-3 cancellations a week and not once have they found me somewhere new to go. Instead I spend hours just waiting for a response from management. 

On orientation day I also was guaranteed 40 hours, yet when I left the company I was still at 25 hours and that was before any cancellations. I was told that I would not have to drive more than 30 miles from my home and if I did I would be compensated yet I have had to drive almost an hour to and from a clients home with no gift cards, payment for drive time, or mileage reimbursement. 

All in all this experience has definitely taught me to take what a company promises with a grain of salt. Management was always hard to get ahold of and it was extremely frustrating. 

BrightPath is a growing agency and it takes pride on promoting their employees to other roles as the agency expands. Staff feel appreciated for their hard work and everyone gets an equal chance when opportunities for growth arise. There is no favoritism and the culture is very inclusive. The environment as a whole is very relaxing, and friendly. BrightPath provides services to people who might seem too challenging for other agencies and the agency has been successful with tailoring services to meet each person’s unique needs. Whatever it is, BrightPath will figure it out and meet the people served where they’re at. There is no one- way approach at BrightPath as the agency empowers their employees and team to use their experience, creativity, and professional judgment to continue to expand services and reach more people who need tailored services. 

What is the best part of working at the company?
Great place to gain real mental health experience. BrightPath is open to trying new approaches and working with more challenging individuals, which makes the work meaningful. Leadership clearly cares about their programs and staff. The new hire training was solid and helped me feel prepared quickly. I’d definitely recommend it to anyone looking to build experience in the field. Also, the pay is the highest I’ve personally seen for this type of work, which is a huge bonus.

What is the most stressful part about working at the company?
Working with individuals who have complex mental health needs, especially during moments when someone is in crisis or having a really difficult day. It can be emotionally demanding at times, but the training and team support help you learn how to handle those situations and grow your skills.

I’ve been working at BrightPath as a Behavior Tech, and it’s been a really great experience so far. The job can be really tough sometimes, but it feels good knowing you’re making a difference in people’s lives. The managers listen and help out when you need it, and the schedule is pretty flexible, which makes it easier to balance work with everything else. Obviously the job can be stressful, since we're working with high behaviors, but it helps having a good team of people around you. The pay here is more than I made at other companies doing the same work.
Most of their orientation training was online when I was hired this past spring, which is kind of boring, but at least everyone can go at their own pace. But I think it would be better if we had more in-person training where we could practice stuff and talk things through with other new hires.


Top Job Titles	Average Salary
Direct support professional 6 salaries reported	$28.42 per hour
Behavior technician 9 salaries reported	$25.67 per hour
Support specialist 52 salaries reported	$21.02 per hour
Mental health technician 3 salaries reported	$24.50 per hour
Design manager 1 salary reported	$80,000 per year

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