retail assistant manager

assistant store manager

sales associate

store manager

assistant manager

Brighton Collectibles

The Brighton culture and brand is like no other.   An incredible company run by an innovative, talented and creative family-owned business.    The training is amazing.    The experiences are once in a lifetime.   The people are the absolute best.  Literally, even to this day, my other family.

A dedicated, energetic and open-to-learn person will see the benefits of this company.   It is not a 9-5 job and no work on the weekends kind of place, however, it is a very fulfilling, fun, and impressive place to work.   Besides, that is RETAIL.   Retail is open most of the time 7 days a week.   If you are open to that culture, you will most certainly succeed.  The processes learned are easily transferable from state to state.   Everyone is taught the same way and this helps if you needed to cover in another place of business.

The training from management and other incredible employees is bar-none!  Tons of information and computer skills are learned and extremely valuable to your position.   The processes learned are easily transferable from state to state.   Everyone is taught the same way and this helps if you needed to cover in another place of business.

You learn first hand from the designers of the product, you are up-to-date with fashion trends, your managers are supportive and helpful to help you grow your business and be successful.   Your co-workers are amazing and team effort comes naturally with this group.

The hardest part of the job is the samples needed to show a quality presentation.  They can take up a lot of space, but they help increase sales immensely, so they are needed and they are beautiful.    The other thing is the long work hours, but that too, if you are committed, shows in your favor.  I never minded any of the travel or the long workdays.   I was happy to be with my customers and be there to help them succeed because I was succeeding as well!

The people are amazing and I love the sales meetings when we would get together and working market to showcase the line in a quality fashion.  I love Brighton and the beautiful accessories that I was wearing and still wear.

There are so many things about Brighton that are enjoyable.   I would always work there again.    It was one of my most favorite jobs.   Next to owning my own company as I do now.

Working with a family-owned and operated company is the best.  Small business is the lifeline of many neighborhoods and this company supports local businesses!    No red tape to get things done.   

A great company to work for if you have a strong drive, want to be successful and grow.

New hire training needs improvement. I don't believe part time training of new employees is the best way for learning or information retention. If you don't use the information you learn for several days you probably won't remember it. I think repetition is a better teacher.
Also, I don't believe a great, seasoned, sales person is necessarily a great teacher or manager.  Just because you are good at your job, doesn't automaticly make you a good teacher or trainer. You may have the knowledge but not the ability to communicate or manage other people.  Also I believe the assistant manager of a store, who has worked for Brighton for over 20 years, should be more forthcoming and helpful to a new  manager hired from outside the company. It would help her to better train the new people she hires as well as be better at her job.
Maybe I see things differently because I've been a trainer and teacher for over 30 years for many different endeavors, but you can never underestimate the worth of a good teacher/trainer.  The goal:  Make the person you are training better than yourself and see them succeed. That is also your reward, for yourself and your company. It's a win win result
Scheduling rotation needs improvement. It needs to be more equal and fair. When you have an employee who is available all day , everyday, and 90% of the time is scheduled for the late shift when it is very, very slow, they don't have a chance to increase their sales totals and advance.

What is the best part of working at the company?
The partners and most customers are the best part! The little parties were fun to have when the day was busy! It was also nice of the owner to give away free jewelry pieces to the partners. The management could use some work as it was difficult not to feel stressed or appreciated. Often times as a key holder I felt the need to reassure partners since the managers didn’t do so. It takes a village and I hope the leaders can help out the partners more and lead better in the future. 

What is the most stressful part about working at the company?
Making our numbers and capturing the customers information for our system. If your numbers were low you’d get talked to which is okay but instead of being uplifting and encouraging many partners felt as though they weren’t good enough. 

What is the work environment and culture like at the company?
It is a lot of work for low pay so if you aren’t passionate or wanting to work a lot of hours just be aware of that. I’d say this is a decent job for someone looking to work seasonally or short hours. You learn a lot about the company and designers though so it’s quite informative. 

What is a typical day like for you at the company?
Clock in, get chatted in (review number goals & tasks for the day), be given your first of many tasks, help customers in between & make sure your manager doesn’t secretly take the sale from you, do outreach, take a short break (if you get one), start another task, be given more tasks for when your manager leaves, check/respond to emails & calls from corporate, clean, closing operations, leave.

I enjoy going into work because it is a fun environment and I get to help customers shop for gift and for products for themselves. I learned that working retail, your schedule can change and you have to be flexible with whatever comes your way. My manager is one of the best managers I have had, she will go out of her way to make sure that you are doing what you need to do. I am able to get along with all my co-workers and look at them to help me when I need help and I also do the same for them. We are all very friendly and will work to help the others. The hardest part of my job is that sometimes a customer will get upset and I can't find the solution to help them. The time this happened was we sent in a bracelet to get repaired and they weren't able to fix the bracelet. The customer was so upset but I couldn't do anything because we did not make that product anymore. I offered to send it back but she didn't want that. The most enjoyable part of my job is the satisfaction I get when I can help a customer purchase their first Brighton handbag and they come in months later still loving their handbag. It makes me happy when the customers are satisfied.

Company was good at first but they are too micro managed they are so unrealistic to the times, people don't have to have this product to live and they would expect you to call and ask them to buy month after month with no incentive to the customer. 

They would have parties and the people would come and the staff 
had to bring the food because otherwise there wasn't anything to provide the customer for the so called party or event. 

If the Owner would focus on giving more incentive for the customer to come in and purchase a little more they may have a even better 
outcome. Parties are a waste of time. 

Company are really snobby the Home Office are nasty and then they turn around and give the Staff a lecture on good customer service. 
They are too pretentious. Pay 9.00 hour and expect you to buy all the latest product most people are there because they need the job to make ends meet and then they are expecting you to adorn all the latest product. it doesn't add up. 

The Company has very high standards I like that but they are micro managing in a way that no human can live up to these standards they are always wanting more but really treating you like you are a dime a dozen and that you are not as good as them.

This was the worst employment opportunity I have ever experienced. The women working in the store at the Walden Galleria Mall  (Cheektowaga, NY) were terrified by the store manager. She would follow you around criticizing everything that you would do. Absolutely no positive feedback. Although, the store is supposed to be organized around a team commission (like other reviewers have stated)  DO NOT BE FOOLED!! " Your sales will be stolen by the manager and other sales associates!!   "BE PREPARED -YOU STAND ALONE!!" The District Manager and HR Dept. will not stand up for you. As far as I am concerned, the heart should be taken off, as the symbol for this company, because they are heartless. Also, the product is constructed in such a fashion, that it seemed more jewelery was returned than kept. Why do you think Brighton has to have a policy that takes back their product for up to a year and sent back to possibly be fixed? If it were good quality to begin with you would not need such a policy.

Brighton is a wonderful company to work for. The owner is amazing and goes above and beyond for his employees however in recent years you can tell he has been shielded from what's going on at the store level because Jerry would not approve of some of the managers and district managers in their current positions. The South Texas District could really use a good management over-haul and would benefit greatly from some new leadership. Unfortunately, those in their current positions lack integrity, honesty and all sense of morale and instead conjure up lies about others and cheat their way to the top, stopping at nothing, to remain in their positions. I repeat, they STOP AT NOTHING AND WILL MAKE UP LIES AND CREATE AND WORK OUT A STORY THAT THEY AND THE DISTRICT MANAGER AGREE UPON IN ORDER TO DAMAGE YOUR CHARACTER AND BRING YOU DOWN FOR NOTHING THAT YOU DID WRONG IN ORDER TO MAKE THEMSELVES FEEL SECURE IN THEIR JOBS. The most enjoyable part of the job is the people you work with and the relationships you build with your customers.

The Company itself is incompetent. There seems to be a constant tug between what is acceptable fashion for work and what is not. In my time working there, the policy was changed twice with little to no room for leniency for students who cannot afford to obtain luxurious looking clothing. I learned nothing but that everyone is as catty and spoiled as the clientele.  There was NO room for moving up, even when I had bluntly asked to be considered for a full-time position, or manager position. However, I was met with "we do not have the payroll at this time," meanwhile, four other women were hired and has reduced my hours to a minimum.  I was also instructed to coach and train these new hires despite it not being in MY pay grade. Pay is TOO LOW for the hoops we jump through for both customers and upper management. Management was not always so keen on you being yourself with customers or going above and beyond. The only enjoyable parts were some customers who were more than delightful and certain days with certain managers. 

I worked as a cashier and occasionally as a sales associate. I assisted customers with different styles of jewelry and what they were looking for. Everyday, I was responsible for cleaning bathrooms, delivering waters, making phone calls in regards to repairs, assisting customers with the check out process, as well as aiding customers in designing their jewelry. I learned how to sell products in a manner that wasn't overbearing or to aggressive but was very persuasive. The management at Brighton Collectibles is phenomenal. My boss was very kind, caring but also pushed me to be the best I could be and encouraged me to keep selling, much like all of my coworkers. The hardest part of my job was persuading people to buy more expensive items or adding on to the sale. The most enjoyable part of my job was interacting with customers and assisting them with anything they needed, as well as getting to know them and forming a relationship.

My experience was very poor. Very disorganized process from interview to first date. A lot of different setbacks and obstacles which eventually led to my employment ending. The culture is to sell, sell, sell and only buy and wear their merchandise. No individuality can be expressed. Must wear all black head to toe like you're going to a funeral instead of work. Customer service is poor. Returns are avoided like the plague. And there is a daily report you send end of day one of many. The culture is mature, outdated, and overpriced. Store stays empty except for holiday season, but even then the sales are not that high. I was told there is a bonus during holiday time, but immediately saw that it was false and a low hourly is all you get. Job was painfully boring and slow. Do not recommend working here unless you're old and want the discount, but then just work part time. And you have to be really pushy and annoying with selling stuff you don't like.

Top Job Titles	Average Salary
Retail assistant manager 23 salaries reported	$15.74 per hour
Assistant store manager 45 salaries reported	$21.87 per hour
Sales associate 71 salaries reported	$14.92 per hour
Store manager 9 salaries reported	$66,444 per year
Assistant manager 7 salaries reported	$23.14 per hour

Working at Brighton Collectibles: Company Overview and Reviews

Brighton Collectibles

Brighton Collectibles Ratings

Popular jobs at Brighton Collectibles

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected