senior software engineer

call center representative

Brightree

A typical day at work consists of back to back calls/chats/research/testing. You tend to end up doing the work of more than one person because there isn't a need seen to bring on additional people to work though the case queues. It seems that the level of management directly above support tries their best to help when and where they can however their hands seem to be tied in most cases, or at least that is how it is presented to members of support. Not all members of support are held to the same standard.

Working here taught me a lot about the DME industry as a whole. It also taught me a lot about what to expect behaviorally from within a corporate atmosphere.

Brightree has a great benefits program for their employees. I do not feel that you are paid fairly based on the level of stress you are required to endure for what should be a less complex job than what it has been made to be. 

The executive level management is out of touch and should consider being a bit more involved so that they are more in the know of how things are being handled....or not handled at the company. Every company has room for improvement, however, there are more improvements needed than the average company would need. 

Employees are not empowered at all, there is no investment in their employees education nor the education of their customers. There are a lot of resources available to  customers however it is not regularly updated to the level it should be and there are areas that there isn't any information available at all, which isn't fair to their customers. The morale isn't the best, everyone is always  stressed and under a lot of pressure all the time.

I loved this job at it's core because I love helping people and helping the customers figure out everything they need to and make sure things were running smoothly always made me happy. I am very passionate about what I do as well as helping people that need it. 

I think this company is a mediocre company to work for however, if a few key things are learned and some adaptation is made, I think it has potential to be a really great company to work for. I do hope they move the needle in the future and pave the way for companies like them to be a great workplace for it's employees.

A typical day at work as a Patient Success Representative at Brightree involves making over 100 calls to sleep apnea patients to confirm CPAP supplies, facing resistance and rudeness from some customers. Despite the challenging environment, this role offers valuable opportunities for personal growth. I've learned to hone my communication and conflict resolution skills, navigating difficult conversations with patience and empathy. Management seems to struggle with providing adequate support for handling confrontational situations, contributing to a stressful workplace culture. The hardest part of the job is the emotional toll of constant confrontation and feeling unable to effectively perform my duties. However, the most enjoyable aspect is the sense of independence and resilience I've developed, as well as the opportunity to positively impact patients' lives by helping them manage their health needs.

Brightree, LLC a division of ResMed, is going through transition. Several key, 'well-respected' and well-liked leaders have recently left the company. Their departure has been felt. 

Additional internal changes have caused distress and uncertainly within the company, for some departments. Stress levels are high, and some management leaders left are not handling it, well. Excessive job duties are placed on retained employees.  

Corporate culture starts at the top.  The overall culture has changed, and the overall tone is less welcoming. 

Some employees are permitted to work from home. For some, this is based on favoritism and not competency.  For others, consideration has been given based on other aspects of the employee's life, which is the right thing to do. 

There have been some really good quality hires within the last year. Employees are highly skilled and good at what they do.

Go in obtain claims to be sent out in mail or to be entered online. Make calls to customers and patients to obtain missing information in order to process claims correctly, I learn how to bill out medical clams to insurance companies to have process correctly. Management is not satisfactory at all mostly women managers that made it feel like you were in a high school click situations and if they didn't like you it didn't seem like you would last in the company but they did present a challenge when it would come to some task which I really enjoyed.  The co-workers were ok some would show a great team effort while others were only out for themselves. The hardest part was finding all proper documents to send claims to insurance companies, The most enjoyable part was that you learn something new almost everyday and the challenge it presented.

The management is unprofessional. So many double standards. What's okay for management isn't okay for any regular employee due to ALL management being related. Too many family members and close friends work here and it creates friction. Not enough chances for growth for everyone again due to all the positions being given to people who are related, EVEN when they walk out multiple times and are allowed back in at a management position. Pay is horrible for the amount of work they expect you to do, raises are so low they go unnoticed on checks. Professional "yearly reviews" are never done or brought up. Employees aren't cared/considered for here they just want the work done. Under staffed in certain departments and way to much drama. Multiple people have resigned and they can't keep new hires for more than a week or two before they quit.

Great Benefits! WFH options. Decent pay. Good job to stay under the radar. However, department is new to intake. Not enough man power to handle the clients needs. No formal training AT ALL! No training guide, SOP, guidelines to follow. Too many meetings with no resolutions. Questions are left with open-ended answers. You can provide ideas and options but management dont listen. However if the favorite reps give same ideas they previously rejected, then the ideas are implemented.  No organization at all. Winging it everyday. There is no manager or supervisor. Only team leads and director. Recent newly hired team leads trying to organize the team. Its worse than before. 

I would call ins companies and get the progress of claims and if they needing more doctor info I would go into pt files and access the info and send it with the new claims, I also added notes on every pt as to what i did or what was said on the phone with ins reps. The management was great i learned a lot from them it was a never ending learning experience. My Co- workers for helpful and all learned alot from them as they did from me. The hardest part of the job was making sure all the info was correct and kept up with the percentage of claims that needed to be done in a day. The most enjoyable part of the job was everyone being so friendly and when they saw you were down they would come cheer you up by a simple good morning,

I specialize in Home Health and Hospice Billing. My daily routine is sending and receiving morning claims, posting patient payments and statements, calling insurance companies on denials to effectively collect monies, verifying patient insurance. What I learn and enjoy is all about Home Health and Hospice, there is so much to it and everyday you learn about a new billing aspect or more advanced stuff. My co-workers are great! We all have strong relationships. The hardest part of the job is going through Medicare denials and trying to learn new denials to fix. The most enjoyable part is learning new things everyday.

Brightree is a great place to work for, and it is the best company that I have worked for in my career. The environment does vary per department and position, but my role is very collaborative and liberal, as long as I continue to exceed expectations. Because Brightree allows their employees to be collaborative, I desire to do more than what is expected. I believe if you are passionate about your work, than you will find Brightree very rewarding. 

Brightree awards company bonuses based on profit share and merit. They offer employer paid insurance for an individual.

Contact insurances to obtain status for outstanding medical claims for Durable Medical Equipment (DME)Examined medical documentation to appeal and/or support the Durable Medical Equipment currently being utilized
Experienced with Medicare, Medicaid, and Commercial billing
Performed patient calls on a daily basis to obtain current information needed that was not accurate in the system 
Received patient calls in regards to outstanding bills, questions, and concerns 
Worked daily reports by fixing accounts and rebilling claims, if needed
Fix or appeal any claim to obtain payment
Bill patient under certain circumstances

Top Job Titles	Average Salary
Senior software engineer 3 salaries reported	$123,333 per year
Call center representative 1 salary reported	$16.00 per hour

Working at Brightree: Company Overview and Reviews

Brightree

Brightree Ratings

Popular jobs at Brightree

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected