manager

sales representative

project manager

internet sales

director

Brightspeed

Working as a Technician here has been one of the most frustrating experiences of my career. The field technicians are constantly pressured and micromanaged to the point where it feels like management is trying to best employees into submission rather than support them. No matter how hard you work, it never seems good enough. We cants control Customer not home for appointments but are expected to take responsibility for no access.   Laying temp drops disregard all city, ordinances, and regulations.   And don’t think of asking the customer for permission.

The company frequently changes work hours with little to no notice, making it nearly impossible to maintain any kind of work-life balance or family schedule. Expectations are constantly shifting, communication is poor, and morale in the field is extremely low.

Raises and bonuses are skipped, while technicians are expected to continue taking on more responsibility and unrealistic workloads. The company relies heavily on the technicians in the field, yet many employees feel undervalued, overworked, and disposable.

If you are considering this company, understand that the workload can be extremely demanding and the environment often feels more focused on control and numbers than on employee well-being or appreciation.    

A typical day at work involves having no direction from management. All they want is the job done wether it’s fixed or not, so their supervisor doesn’t yell at them during their daily phone calls. Also lots of anti-depressants.
What I believe I learned is to never work at this company again. It will be sold, again, around 2026. 
Management is an absolute joke. When you finally get a local manager who genuinely cares  about you and the customer. That manager magically gets terminated in a month or two as they are not doing things the way the local area manager wants. 
Workplace culture is highly toxic. Management will allow fiber technicians to go home and than force other techs to stay late. You will call your manager and ask what he or she suggests as you got hung up on a job and you are not sure if you will get to other work behind you. You will be disciplined for not staying late. Even if you told your manager days before you had to pick up your child from daycare. That do not care how but they want every ticket closed or “completed” whether it’s fixed or not.
The most enjoyable part of the job is when you finally no longer work at this black hole of a company

What is the best part of working at the company?
The money is the only reason to have this job 

What is the most stressful part about working at the company?
Everything else management from top to bottom is useless and it feels like your in hight school the union is useless the ignore safety, take away equipment like bucket trucks and expect you to perform  like you still have it. Supervisors whom either dont do there job or try to make you their slave, while not doing their job in supporting you at all for your always outta stock at the warehouse I could go on but we would be here for a while 

What is the work environment and culture like at the company?
High school mentality with a dash of undeserved ego

What is a typical day like for you at the company?
Get to warehouse see what I have scrap together before running to other warehouses to get everything you need 

If your lucky your in town but then you take a 30 to 45 min  drive to someone's home 

Preform the installation with whatever countless bs thats in your way 

And repeat 3 to 4 more times while using subpar equipment in both two put the service up and the subpar service itself 

Go home

Outside sales are mostly contractors.  100% commission with no base or advance.  Marketing leads are not shared so you're on your own to generate leads and sales.  Very little marketing materials are available other than wearables.  Sales are paid after installation is complete so it can often be 6-8 weeks from date of sale until you get paid.  Quoted install dates are frequently missed and customers are often left with little or no follow-up.  

Most customer complaints surround poor customer service.  The chat service is pretty good, but even the voice quality of phone reps is mostly terrible.  The provided modem\router combo is average albeit Wi-Fi 6.  Phone setup is a particular weak spot, miscommunication and missed deadlines are the norm.

The actual internet service is fantastic.  The provided connection is symmetrical, meaning the upload and download speeds (940 Mbps for instance) are the same.  Fiber optic inside the house to the optical network terminal makes for incredible reliability.  Outages are extremely rare.


Clocking in is dreadful. The moment you’re set up you’re getting slammed non stop and then your systems are working 1 out of 10 times so you get stuck on calls and that affects your call times. I’ve learned quite a bit working here but due to the disorganization a lot of what I learn is so conflicting i just have to do the research myself. Management is just as much at a loss as the rest of us. Your co workers will attempt to help you (if you get a good team). Dealing with customers screaming at you for less than what fast food employees make is infuriating and there’s not much you can do because you prove their point when your own systems aren’t working correctly. The only enjoyable part of the job is the co workers who you can sometimes talk to to relieve the stress and the kind customers who are laid back. 

Brightspeed is a great company to work for, especially if you’re looking to build valuable sales experience and grow your skills. During my time doing door-to-door sales with Brightspeed, I found the company to be highly supportive, providing excellent training and resources to help me succeed. The leadership is encouraging, and the team environment is motivating, making it a great place for those who thrive on setting and achieving goals. Brightspeed offers competitive compensation and opportunities for advancement, which makes it an ideal choice for anyone looking to take their career to the next level. The company’s commitment to quality service and customer satisfaction also makes it easier to feel confident in the product you’re selling. Overall, working for Brightspeed was a rewarding experience that helped me develop essential communication, sales, and problem-solving skills while being part of a dynamic and growing organization.

The job was straightforward, but they were not prepared. The supervisor was incompetent and ran things like he was the president of the student council. He wouldn’t listen to employees who mbybthe way had been there longer then him and had way more experience then him. He took things personally and would abuse him position to “get back” at anyone who upset him. Either by making u work longer or would make you work on your days off. Even changing your schedule. He didn’t care about your safety just focusing on the job being completed even if you didn’t have the g right tools for the job. They weren’t prepared to onboard a new employee or to give the proper training. They had conflicting work practices from one place to another. They were disorganized from the ground up at my shop, all stemming from a lack of competent leadership.

What is the best part of working at the company?
Fair pay- refresher on 1980 technology

What is the most stressful part about working at the company?
Sell old tech POTS lines.  order process is confusing and ever changing. Reselling products and exorbitant build costs,  limits you to current locations only.

What is the work environment and culture like at the company?
Leadership has blinders on.   Zero accountability for anyone.  Hostile sales management .  

What is a typical day like for you at the company?
Micromanaging by scheduling 7 team calls a week. Plus all hands meeting and 1 on 1   Equates to more than 9 meetings with sales management a week.

A day here is not a good one, you come in early go home late and never recognized by what you have done but what you didn’t do to make the management team look good. The training at this company is a joke you get 8 days of training and your a pro, so don’t screw up because you have 8 days training in. This place has the worst management I’ve ever worked for, they were hired and never worked the job before, so your a number on a spread sheet. There is no culture cause your in defense mode from management or poor teammates out to get you. Not an enjoyable experience 

What is the best part of working at the company?
Training  corse and online.. safety reviews .

What is the most stressful part about working at the company?
Dealing with old copper cable. Other underground companies disregarding Miss dig and cutting cable or leaving ground bond detached, and PED left open to critters and the elements. 

What is the work environment and culture like at the company?
Long Days and unhappy customers with the call in support.

What is a typical day like for you at the company?
Fix and repairing miles  old buried and Ariel cable that take out costumers service  with in an hour.

Top Job Titles	Average Salary
Manager 6 salaries reported	$106,667 per year
Sales representative 3 salaries reported	$2,417 per week
Project manager 5 salaries reported	$97,000 per year
Internet sales 1 salary reported	$50,000 per year
Director 3 salaries reported	$181,333 per year

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