housing manager

housing specialist

maintenance technician

property manager

receptionist

Brilliant Corners

When I first started working for the company, I was excited because it seemed friendly and management frequently talked about how BC had a positive work culture and "wasn't like the rest" of corporate or nonprofit working environments. Initial red flags were the lack of any established policies, procedures, or training. They have a basic "orientation" that covers very standard practice- such as anti-harassment trainings, how to submit expenses, how to sign into the system, but all specific job related trainings are essentially non-existent. The job duties are vague and change monthly. Workload can be extreme with no real support or redundancy from supervisors or management. The only company culture practice they maintain is some teams have a weekly "team-building" meeting which can vary from announcements to a question of the day. The organization is extremely clique-y and if they don't want you in the "clique" anymore, they will either bury you in work- adding double or triple the tasks, or they will strip you of all tasks and assign to other employees and claim you aren't pulling your weight as a team member (even though the tasks were intentionally pulled to give you nothing to work on). Leadership regularly gaslights employees by making statements that "If you cared about our programs..." type statements and many employees wind up blind-sided by initally-positive and then horribly-toxic working environments. Management have little to no standards and the vague policies are applied discriminately based on who management decides they don't like that month. Because there are no written procedures, they change frequently. Ticketing system is rarely used and many tasks are assigned via slack message, meaning no tracking. Management relies heavily on unrecorded 1:1 meetings for employee feedback so they can maintain plausible deniability if feedback or criticism is questionable in nature. Male identifying employees are given more leeway in behavior and communication than female counterparts and women are frequently tone-policed. 

Been here for a couple of years now.

There is a management elite type of feeling that looks down to the subordinates a common job position.

There is favoritism of course and nepotism. Management makes themselves to be the elite of Brilliant Corners, spending tax money on retreats or traveling either because of business demand, but mostly is for pleasure.
 
The executive time to time make promises to specific staff members just to make them feel engaged, but don't execute the promises. 

The job itself is alright, don't need a college degree to do 90 percent of the jobs, sometimes it feels that the mind just dies while working as most of the work consist of gathering and recording paperwork for LA County.

There are free snacks sometimes when management leave the leftover for the common employees to enjoy.

Even if one works hard and provides good results and go over the line to accomplish a task, management or senior executives mentions that they better look outside the company for the higher position because they come to a conclusion that they are smarter than anyone else in the company even clearly is not the case, there are employees with hidden great skills, but they don't use per limitations of the work at hand or lack of work environment flexibility, feels like one becomes stuck in a silo.

It feels good sometimes in helping out homeless and provide exceptional work to them and go beyond the line even management doesn't appreciate.

One cannot retire working for Brilliant Corners, there is no job assurance in the long term 

I recommend anyone to apply  for a job here temporarily but don't expect much, try to find a challenging and critical thinking job out there and also do your best no matter what you do

One more thing, sometimes client threats specific employees of the company as a whole which makes it feel unsafe environment. A few people were able to trespass security making all the way inside the office, most of the time are false alarms but can be dangerous

What is the best part of working at the company?
The best part about working with the agency is supporting clients. 

What is the most stressful part about working at the company?
The most stressful part is the organization is very leadership heavy, allows s3xual harassment, promotion’s being given without people knowing of a new position and being offered promotion/new role and the person doesn’t have to go through an interview process, supervisors will have their favorites and bluntly rub that in your face, very high turnover rate, absolutely no growth in the agency if you actually speak up and try to provide advice to better a program or remove unnecessary barriers, absolutely no positive feedback ever provided to “entry level” workers, leadership members that have been there for a few years running off better leaders that accept the roles this agency puts out because they do not like being told to do their job, company goes off a merit system when it comes to raises and leadership will never give you credit for that merit if you go above and beyond, nothing is confidential in this agency, this agency has been trying to unionize for years.

What is the work environment and culture like at the company?
Low morale, high stress, no strong leadership, department members turn on each other in management positions and entry level positions.

What is a typical day like for you at the company?
Typical “good” day is being completely remote away from the office to conduct your duties in peace but do not gloat about it because others will get jealous and start plotting on you. I made the mistake of befriending someone there, do NOT do that. Only joy this position brought me was how loved I am by my clients and will continue to be loved by them.

The mission behind this organization is awesome but boy do they have a lot of work to do. Everyone that was in my department was new besides one person. We did not have a direct report to voice our questions and concerns too. There are no real rules or procedures put in place. They are literally all over the place. When I did reach out to what we would call out temp reports which was our Lead Recruiter I would not always get a response from her the same day. I know we are all busy but having to wait for a response for over a day is a little ridiculous. I would send both email and a slack and at time would still get nothing .I was told that I was told I did not have follow through. How you can state that someone who has filled all her own job roles and reached  out to see if help was needed with other roles that we have open is beyond me. Even better when I did ask for more work I took my “direct report” almost over a week to respond even with me reaching out debt times.  Concerns were really addressed because the lead recruit didn’t really have the answers. Things were not always clear on how we should go about doing things. I was told by one Sr. Recruiter one thing and another by our Lead Recruiter. Who do you take direction from? The Lead that has been there for 4 months ir the Sr that has been there for 5 years. That when on for a good week until it was finally addressed with both our them in a meeting. Brilliant Corners seems to be a 3 ring circus. 

While I was excited to join Brilliant Corners because of its mission, my experience with the company left much to be desired. The work environment was often unprofessional, and leadership lacked organization and respect for employees. My supervisor frequently made inappropriate comments, including dismissive and unprofessional remarks that created a hostile atmosphere.

Additionally, there was little accountability when it came to addressing mistakes or concerns. I often felt unfairly blamed for issues that were not my responsibility, and defending myself was met with accusations of being combative. This dynamic made it challenging to do my job effectively and added unnecessary stress to an already demanding role.

While I value the skills I developed during my time with the company and the opportunity to help clients in need, the workplace culture was not conducive to professional growth or employee well-being. I would encourage the organization to invest in leadership training and create a more supportive and respectful environment for its employees.

A typical day at work begins with a brisk arrival, greeted by the hum of productivity and the aroma of freshly brewed coffee. As the day unfolds, tasks and responsibilities unfold in a meticulously organized rhythm. Meetings punctuate the day, where ideas are exchanged, decisions are made, and collaboration thrives. The steady cadence of emails and messages keeps communication flowing, while deadlines loom, driving focused effort. Moments of respite are found in brief breaks, where colleagues gather for friendly banter or a quick stroll. Problem-solving becomes an art form, as challenges arise and are met with creative solutions. Lunchtime offers a welcome pause, a chance to refuel and recharge for the afternoon ahead. As the day draws to a close, accomplishments are celebrated, progress is noted, and plans are laid for tomorrow’s endeavors. With satisfaction in a day’s work, farewells are exchanged, and anticipation builds for the next day’s adventures.

Most days I get early so I can get emails done and be ready for the next work. As an accountant, it tend to be work in a fast-paced, deadline-oriented environment. Accounting information is very time sensitive and needs to be processed in a timely fashion. Much accounting work requires individuals to work as a team. This helps in the completion of projects as well as the spreading of knowledge between team members. I worked with a team which really helped. We share real-time information to co-workers. The hardest part in the work is to figure out where are those not stated checks coming from? The most enjoyable part of the job is we can effectively try our best and to figure out problems. With accounting constantly changing and since it covers such a wide array of complex topics, there is no way one person can know everything there is to know about the subject. Thus, teamwork makes projects more attainable.

One of the basic themes in ethics is fairness, this place is anything but fair. Promotions within the company are based on cronyism -which interferes with fairness. Promotions should  be based on ability not favortism ( whether it’s favoring one race over the other or favoring based on friendships.) favoritism gives undue advantage to someone who does not necessarily meet the required positions of the job but rather because they fit a specific mold the company is looking for.

I found the handling of my employment termination to be opaque and neglected. There were intentional delays for convenience, which contradicted the company’s mission to support individuals and address homelessness. Instead of providing the necessary support, I was left vulnerable, risking homelessness. The communication surrounding my separation was inadequate, and my concerns went unaddressed. Additionally, the unclear information regarding my union status seemed negligent.

I hope future employees experience the support and transparency that should be a priority in any organization.

They expect you to know what you should be doing even with little to no guidance. 

I've worked here for two years and can't say enough good things about the agency. The executive staff have taken great steps to support staff and make the necessary changes to accommodate the expansion of our organization. The programs we develop and manage are innovative and there's always opportunities to make changes and improvements. The folks who work here are genuine, intelligent, and the managers are interested in helping develop your skills and offer support often. 
Overall a great place to work! Looking forward to the next two years and many more.

Top Job Titles	Average Salary
Housing manager 5 salaries reported	$49,000 per year
Housing specialist 12 salaries reported	$58,872 per year
Maintenance technician 8 salaries reported	$60,000 per year
Property manager 6 salaries reported	$67,500 per year
Receptionist 2 salaries reported	$21.00 per hour

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