alarm technician

sales consultant

entry level retail sales associate

call center representative

sales representative

Brinks Home

My experience may be a little different then most so take it with a grain of salt, I had good experiences and bad experiences there, I worked in the tech support department, easy enough job. I came in and fixed systems all day and dealt with the average irate customer, no big deal, my main issues were with the management above the sups. At first the culture there was lively and fun. After a couple of months in my first manager was fired and replaced with someone else in the company that didn't come from the tech support department. Soon the fun culture that was there was gone and replaced with just a general feeling of "come in, do your job, get paid, go home". It became not fun to work there anymore, and while the company did a lot of stuff to make the overall company a joy to work for, that just never trickled down into the culture for tech support. Then after getting moved to a new sup on a shift bid, they fired that person before they could take over a team and I had no supervision, no coaching, no one to report to for months until I got assigned to a new sup, then that person left for another job, followed by that lead who then in turn quit as well. During this time I tried to move around the company to another position (I was becoming quite bored of fixing systems) and even though my stats were very high and I was reliable, I never even got a side by side or an interview or even an explanation of why i wasn't getting a chance. (Even after being one of the first agents to do chat support in addition to my on the phone tech support) Other people around me were moving but I was always blocked by a sup, a manager or just getting no response or explanation. Then i got moved to a wonderful sup, who worked with me and my schedule when my music started to take off a little bit. Only to be fired because of leaving early to pick up my son and wife a couple times when they were very sick. I would say brinks is a good company to work for, i just happened to have a mostly negative experience there.

Hmm I Have to say based off my experience in truck driving (about 95-98) I think for what you do and what it is your delivering, the pay is very low. I did enjoy the training for Level 3 Security and weapons training from my career military, 
When I came on board there was so many changes and Yes I made few mistakes that put me back! But I found that the days and the amount of driving and yes you had times be certain locations. Was difficult to meet due to routes having changed and growth of the city, 
You required to drive safe, be safe, and know where when and who to deliver to, but you would get some companies that would slow you down ( new staff new trainees) and brinks did really take that into account as we had to try to limit or time at locations. 
Also at the time I fully became trained and was set to start on my own a huge amount employees was lost and I was put on routes I did train on so was difficult long long days. 
The managers were spread thin I mean from the time I was hired to the time I got trained I more or less felt the person working in Human Resources was my manager! Also due to being short staff and not enough drivers I just felt like they were putting so much more stops and trying to meet with what there contracts were with the companies we delivered to, Due to the staffing problem they would not get to some companies and make up for it later time. But as the driver I would go to this business and then asked why was I not here last week or on some point in the day! They would not alert the clients hey we will not make it and I would have to sometimes deal very unhappy clients (Understandable) and also when we had to stop places that were missed it also effected how much we had pick up and well anyways, I was not impressed due to what the pay scale was and lack management and employees. I may just started at the wrong time and I also made few mistakes that effected the outcome. Oh and one last thing was driving an armored truck in summer without AC in out TX weather was hard. Like many places they did have enough mechanics for how many vehicles had to be serviced. 



I love working at Brinks Home Security. I'm currently a Tier 1 Activations Specialist and out of all the jobs I've held so far, this is the best.
To start on a company level, the company really cares.
Fully stocked break rooms, a wonderful benefit package and additional add-ins, and very reasonable start pay. The dress code is business casual but very relaxed. Dress like they're paying you to work there and you will be fine. 

To move down towards the location I work at-
Great rec room, games and rewards held by various departments, lots of big comfy bean bags spread around the office, very supportive and caring management who are happy to help and are understanding that we all have lives outside of work. Management can truly make or break any job. I no longer sit in my car in the parking lot before work and think to myself "Is it worth going in?" Our location also offers free access to a fitness room. Employees also get a discounted security system which I intend to take advantage of shortly as well.  You're encouraged to leave your desk and relax on your breaks and lunch. You also can expect frequent coaching both via group format and one-on-one sessions. This is a company I plan to grow with and stay in for a very long time.

A typical day in CTS involved taking calls troubleshooting problems for customers and resolving whatever issue they had or redirecting them to the correct department. We usually had a large call volume throughout the day and that was because we weren't properly staffed. At times it was either because management didn't schedule people correctly, or because we were understaffed. 

As far as the workplace and culture. Everyone is pretty cool. They have a gym onsite and the location is next to a lake, which allows you to take a nice walk during breaks and lunch after dealing with irritated callers. 

The hardest part of the job would be dealing with elderly callers that were up-sold a new security system and they were not shown how to use it. You will also get a lot of low battery calls for the security systems and smoke alarms. People will tell you to remotely turn it off, and last I recall you cannot do that for them. It will be very irritating, but take a deep breath and just know once you finish that call you'll likely get someone who is more tech savvy and just needs a little help. 

The most enjoyable part will have to be learning about all the old and new security systems and how they works with phone apps. Also, how they make hybrid systems, which is pretty cool. It's good to know because you can fix your own and not have to call anyone. Any skill you learn is good. 

If you are a Single Parent this is not a good fit job for you. If you have health issues or disabled this will not be a good fit for you. If your kid is sick running a fever and you have to leave early to pick them up you will get an attendance occurrence. I had a miscarriage and ended up in the hospital and still was penalized with an attendance occurrence. IT's called a no fault policy it doesn't matter what emergency situation you are they do not accept any doctors notes or excuse from the doctors you get still get penalized the same as if you called for a flat tire. Overall if you are single a college student or older person with no kids then i feel that it will be a good place to work if you do not have any responsibilities but yourself. THIS IS NOT A FAMILY ORIENTED ENVIRONMENT ITS REAL CUT THROAT.  When you interview for the position it's only explained about 1/4 of the job description, they add more things on your job description and then tell you it's your job description.  Management doesnt know whats going on half the time nor can answer any question they you may have because they do not know. The team leads are the only people you can rely on for information, but they can't do anything for you  but give you information. The supervisors,half of the them do not care and the other half is clueless.

Can be long hours, from supervisor to managers to higher ups, they play favorites. Working hard has no impact on if you move up or not. They will hire people who are not qualified and kill morale, which they have done. People are bolting and trying to find new jobs from this sinking ship! People have just been laid off and we know more is to come with how bad management and finances are going! Yikes! 

Things are constantly changing and not for the better of the employees nor the customer. I am unsure of how this place won the JD power award, has to be fake. So many people are canceling with Brinks. They are now constantly looking for ways to cut employees and cost because they can not keep this ship up any longer, it's not good news for this place. Morale is at an all-time low here and no one feels valued as they do not invest anything in their agents or leadership. People get away with anything here, slap on the hand and go your way, make sure not to get caught cause literally no one cares or bats an eye, especially if you're in good with higher-ups. 

GOOD LUCK!

At first was great until they changed leadership. Hired a manager with zero alarm experience to run an entire market. Had to “promote” other techs to do his job since he didn’t know how too but it was a title with no pay raise. 

They quit shipping parts and you had to order them on work orders that were set up wrong. Unless it was a battery you were more than likely to show up with the wrong part. 

Customers are always mad and sadly you just shrug your shoulders and agree. Do not every call tech support or customer service while you are I the house with the customer. If so don’t put it on speaker because the customer will probably wonder if this is a real company. 

Now they want you to sell the customer additional equipment when it takes weeks to months to get a simple work order completed.  In most cases the customers think you are joking around with them and you too are making fun of the company when offering new products. 

I just filled this out to unlock other reviews and it was about as honest as I could be. 



Training is sub-par. Then they throw you to the sharks. Typical call center environment with lots of supervisors that have power trips and treat the employees terribly. They act like they care about you but they really don’t. You are just a number and expendable for the slightest mistake without any warnings or coaching. They will fire you for no reason just because they feel like it. It doesn’t matter how many good calls you have or how hard you try, this place could care less. And if a supervisor feels like firing you, they will drudge up some stupid reason to do so. I would not recommend working here at all. This place is a joke and the customers know it. Outdated alarm systems with no real want to be the best. This place is okay with being the 7th best alarm company in America and you can tell by how poorly they treat you and how much they monitor everything you do down to the second. Do yourself a favor and run away from this terrible place.

Don't do it. you will not have job security. They will make you feel like they can get rid of you at any time. They want you to work a lot of hours with short breaks and change your pay whenever they please. If you apply for the retention or loyalty agent they will make you over charge and lie to the customer so they can get all the money they want. If you like listing to people and getting yell out all day go ahead. Manager don't understand you or the volume of stress you are being place into.  Few or not much training. The make you believe that you're getting the best training whenever you go on the floor you quickly realize you don't really know anything about the company or system. They will get into you because you don't sell their equipment or stay on their prices however they never explain you how the whole thing work or how to stay in budged. The whole place is a joke. Manager are rude and selfish and I can't really say anything about the current employees.

It's always been a stressful job because you have to deal with a lot of older customers that don't know anything about technology, but it was doable because of the lovely people that work there. However, after some changes in management and a re-branding from MONI to Brinks Home Security the place went downhill fast. It was one bad decision after another. From a hiring freeze at the worst time during re-branding to buying more accounts when our call volume was already incredibly high. Customers were mad most of the time because they had to wait 45-60 minutes before they could reach tech support, and I could understand why they would be so mad. The majority of my time there I had no supervisor because they either got fired, left the company, or changed departments and were not replaced. There is blatant favoritism when it comes to promotions and politics are ridiculous. Morale was at an all time low when I left. I don't recommend working here anymore.

Top Job Titles	Average Salary
Alarm technician 2 salaries reported	$25.00 per hour
Sales consultant 34 salaries reported	$75,294 per year
Entry level retail sales associate 5 salaries reported	$6,683 per month
Call center representative 1 salary reported	$18.50 per hour
Sales representative 2 salaries reported	$99,750 per year

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