insurance agent

customer service representative

inbound sales representative

sales representative

sales support representative

BroadPath

Because I HAD to give a star...that will belong only to the remote work, to the co-workers I had the pleasure of meeting, and getting paid weekly. This was the single most unprofessional, disorganized, disrespectful, mess of a company I have ever worked for in my 30+ professional career. I worked less than a month and within that month, my supervisor changed 3 times - IN A MONTH. I was never impressed with working for a company that read from a script, however; I made it possible to not make it impossible. 

The trainer we had talked to us (a group of over 100) like we were children, talked down to, shamed, yelled at, and were not allowed to have an opinion, to speak, and at times to ask questions. All the while not realizing for a minute that some learn different then others or that some were having technical issues. We were told to have patience through constant computer issues, supervisor meetings, down times that could last 30-60min several times a day, yet when were confused or had the wrong script or did not have the right information, we would be made to feel inadequate, bullied, or shamed. We were told we could not have our phones out (ringers on), children in our work area...yet the trainer would constantly have his phone ringing or dinging for messages and a supervisor interrupted training several times while she talked to her child she was home-schooling. We had an incident with a couple of supervisors in training when they decided to wait until we were all present to talk to all of us about someone exiting the skype training "deliberately" in the middle of someone asking a question. The problem was they already knew who the person was and had talked to this person, yet they came into skype training and spoke as if it was still a mystery who "deliberately" closed out the training. Number one, we were always set up in training by our supervisors as attendees and that day the sups decided to make us all presenters and acted as though we all knew and when one of us exited we did it on purpose and we were thoughtless and rude. The supervisor said "you know who you are" "you should be ashamed of yourself" "that is rude and there is no excuse for this behavior." I immediately questioned myself, as I am sure most of the rest of the trainees did too and I emailed my supervisor questioning if it was me...but at the same time, saying how unprofessional that behavior was of them to talk to all of us like that if they not only knew who the person was but to act like it was a mystery and talk like that over our training group.

We were in training for over a month and once we finally received credentials for calls, our nesting was less than a week.   We were told we would have one on one training with our supervisors, which never happened and a group of us were pulled to go onto a special project because we were the "best of the best" (I was one that was pulled) and the day the people were pulled my child went into the ER where I missed 2hours of work, which was difficult but I knew she was in good hands with her dad and grandmother. I gave ample time to my supervisor and the absence line through the company. I was told I would have to send the ER note to HR, which I had no problem doing, but thought it was odd, because that was something that only happens when missing 3 days of work in a row. I found out right when I came back that I was not on the team that was "the best of the best" and that my supervisor was going to change the next day (for the third time). However, that same day while still under my 2nd supervisor I had my review and she pulled up a random call stating she was impressed with my call...if anything good that came out of this experience (besides the greatest co-workers) was having a positive feed-back. She did tell me I would have my absence interview the next day...yet it was not done by her, it was done by my third supervisor. She apparently was reading from a script and was shallow and callus in her line of questioning - "Asking if I knew the consequences of missing work." - like I was some sort of juvenile who just stole from the neighborhood convenience store. The asking other questions "What happens when you miss work" "Who suffers when you miss work" "Can you guarantee 100% commitment to be at work." I felt humiliated for missing TWO HOURS - TWO HOURS, I came to the realization that they do not care a thing about you or anything but getting their money!! I left the meeting in tears, it was my last straw.

Having to be on camera throughout my work period did not effect me, but apparently a fellow pregnant employee found that a couple of our supervisors were taking shots at making fun of the way she looked. She was able to see this through our skype meetings and it was just unprofessional and inappropriate. Within the time that I was there we went from just over 100 trainees to just over 80. There is no where to report and no-one to listen...I heard many co-workers upset that their recruiters told them different hours/days of the week and once the job started that all changed and were basically told sorry about your luck and had to quit. They do not care about you, they expect for your family to come second to them, they expect you eat crow quietly while they do as they please, they are not good people, they have some supervisors who are great, some ok and some who are unprofessional bullies and heartless sheep.

● Pay & benefits
Zero benefits including pto, vacation and sick time until employed for 1 year.

● Job security and advancement
You're only promoted if management likes you.

● Management
Extremely unorganized, micromanages.

● Culture
Disorganization, sink or swim.

● Overall
I was officially offered a spot for a future position and then waited a couple of months to start. Training was 7 weeks and I was so excited to start! There was 1 trainer and over 100 trainees. Our trainer had a helper for the first couple of weeks, then the helper went on to teach their own class. Team managers were present and I found out later they were there to learn also. The helper was super snappy if people asked questions. Sit down and hush. 

We were sent a laptop, headset, and a beehive camera setup. The first week was getting things set up, getting comfortable with our teams, etc. The next few weeks were self learning and Adobe classroom teachings. Our trainer was personable, but everything from the start was disorganized. We changed plans on what we were doing daily, that should have been a red flag, but I ignored it.

Our team was great, good people, great manager, training seemed to go OK even though we couldn't get into half the systems we would be using and our trainer started asking what we wanted to learn about and do for the day. 

Fast forward to the week before we were due to take calls and be in "nesting". We finally got our Aruba phone systems which gave us issues and we couldn't get set up, cutting into our training, etc. We didn't even make a call using the system until a couple of days before calls. None of the managers were experienced in what we were doing, they were all new too, and didn't even get into all the systems until a couple of weeks before calls. They're there to log issues, that's it. 

Nesting was an absolute nightmare. Period. We didn't have enough practice time with systems, so people were absolutely lost. We were thrown on the phones with back to back calls, no downtime to discuss what we were doing and get feedback, not even sure what we were doing was right. 

We had multiple people quit the first day. More the day after, then more. Managers quit. A trainee from our class was promoted to supervisor because they didn't have enough sup's. Absolute chaos. I'm on my 3rd sup. 

You're thrown into a nesting megachat room for all your help and support. Be prepared to sit there twiddling your thumbs for 15 minutes, waiting for help, with a customer in your ear asking, "What's the holdup?!"

You have a database called Mentor that you're supposed to search for answers like Google. It's misleading, disorganized, and sloppy. 

There is serious disorganization, lack of support, lack of knowledgable management and sme's (subject matter experts). This has got to be the most rickety company I've ever worked for. They're VERY fly by the seat of your pants.

Beehive, in a nutshell, is their way of spying on you. If that camera isn't on you, you're in trouble. They disguise it as promoting team atmosphere, for you to be a part of the group, not feel alone etc. Wrong! They watch you, period. Don't pick your nose and your butt better be glued to that seat! 

We don't have time to do anything, period, let alone team meetings with video chat. There's no feedback, no team comraderie, you can barely say good morning. It takes 20 minutes to get all the systems up, but you can only clock in 5 minutes early, then you better be on that phone or they'll side chat you wanting to know why you're not logged in. You don't even have time to check emails, and they send excessive amounts. Important things get buried in them, be warned.

There's workarounds for workarounds, tons of new procedures constantly being thrown out, 15 minute meetings on new trainings, etc. I dread going to work every day. I'm looking for work elsewhere. Do yourself a favor and skip this one, it's definitely NOT worth it.

* Job Work/Life Balance - The Fall is the busiest and Spring is the slowest time for hiring and work hours. Before accepting a project position, a new employee should clearly understand the days/hours of operation they are committing to for their shift and the client's needs for attendance.  Employee dissatisfaction arises when they later decide to take vacations during the pre-disclosed blackout periods.  Just because this is a Work At Home job, do not expect that you can do your laundry, watch TV, or sleep in any time you feel like it.  There are metrics and deliverables. Honest pay for honest day's work.  That being said, it's fantastic that you can work safely from the comfort of home and save 2 hours of daily commute.  For corporate positions, in the Fall, the hours are long and some weekend work is necessary.  Most corporate employees are taking the last two weeks of December off.

* Compensation/Benefits - competitive with other BPO hourly rates and cash incentives are offered, but no immediate benefits for Associate project positions.  There are opportunities for overtime especially in the busy season.  For corporate positions, the pay is in line with the BPO industry and local market.  Nothing exorbitant in the way of vacation, and employer share/matches.

* Job Security/Advancement - For non-corporate positions this is project based work with estimated project end dates based on clients needs which are subject to change. There are some steady state Associate positions based on performance, and definitely opportunities for advancement.  Don't be shy to take leadership training and raise hand that you're looking to take on additional responsibilities and grow.  Definitely seen people in Corporate move between departments and get promoted based on delivering results.  BroadPath is true to their stated Purpose of "We create opportunities for people to challenge themselves and grow; wherever they live and wherever they are professionally."

* Management - Top notch.  Honest, ethical, kind, smart, inspirational, transparent.  They work on communicating better and staying connected.

* Culture - The company is constantly measuring, evaluating, and taking steps to improve the candidate and the employee experience. They walk the talk of: assuming the highest intentions for yourself and others; accept challenges and collaborate through them; stay connected fostering trust through openness and transparency; promote innovation and creative problem solving.  Group chats, MS Teams, the Bhive webcam and HiveLife permeate the organization with a culture of connection so remote workers don't feel isolated and "out of sight, out of mind".  It is a lot of fun to participate in the various contests and see your coworkers dressed up on various theme days.  BroadPath has excellent live concerts via HiveLife that are so needed during the Pandemic.  They also offer free workshops on diverse topics like Compassionate Communication, Stress Management, Personal Finance, and Stretching and Rejuvenation.  People who are flexible, tech savvy, and self-directed do very well here.  I found everyone very welcoming, friendly, and treating each other professionally and fairly. Haven't encountered anyone I can't stand or don't respect.  BP has been offering remote work for years--long before the pandemic so they know how to recruit, onboard, train, and support well from any distance.

There were 1,000 people in training. The system was not set up for this load and took several hours before training could be accessed. 

Broadpath supplies laptop, monitor, keyboard, mouse, and headset for remote workers. The user must set up the system prior to the first day of work (unpaid). 

Bhive camera system used to constantly monitor remote employees. Promoted as a collaborative tool for interacting with remote co-workers, but is actually a way for management to monitor your every move. The only role the training supervisor perfected was calling people out for not being in the view of the camera at all times. 

Training was a generic overview. Systems constantly unavailable, especially online training courses. Unable to complete since the system could not handle 1,000 people accessing the modules at the same time. Daily breakout sessions with "training" supervisor who had no prior healthcare experience. Daily role-playing activities that served no purpose since the system could not be accessed to "walk through" a call. 

The opportunity to select a production shift wasn't available until the last week of training. Told that shift selection priority is given to those with 100% attendance, schedule adherence, and test scores. The reality was the entire group of 1,000 trainees was told to go in at the same time and select three preferred schedules. This caused many people to get system errors that wouldn't allow the user to save the desired schedules. Trying over and over for close to an hour to select schedules resulted in being left with the option to select the least desirable schedules since that was all that was left. 

Management apologized and said they hoped the process would be "fair," but there is nothing that could be done for those that experienced issues. So basically, your performance didn't matter, just your luck with the system. Management said they would treat this as a learning experience and work for a better outcome with the next training class. Nice. 

Transitioned to production supervisor first day of production. This supervisor was even less qualified than the training supervisor. No nesting period whatsoever. Credentials to access system given out and told to log in and take calls. Brief half-hour overview of phone system the evening before first production shift. Those people "lucky" enough to access the system faced back-to-back calls, while others could spend a whole day without a single call.

My first work at home job after retiring from successful career. This company sets you up to fail. 

Inexperienced trainers going over non functioning systems and jobs they have never done. Company encourages new hires to “help” other new hires to get promoted and offered contract extension. This leads to a lot of misinformation and cut throat atmosphere. Better to talk over others even if you don’t know what you are talking about than to contribute with correct information. The self help “Mega Chat” is often only option when issues arrive because supervisors are busy with other functions but chat can’t be trusted.

You are held responsible for system issues with inadequate IT support who often don’t know systems they are trying to support. If you have system issues that IT cannot resolve you are labeled as a technically challenged, especially if you are older. I was instructed to leave training to sit in IT ques to get critical systems installed for days missing key information which lead to other system issues. One day all IT support people went home and left me in que without having courtesy to end call and tell me to try again tomorrow. Another IT support person hung up on me when he could not resolve  issue. Turned out problem was his lack of system knowledge causing system to be installed incorrectly which was fixed easily the next day.

System updates were implemented constantly through project that were inadequately tested and failed in production. One day we lost phone system because of poorly tested update which is disastrous for a call center judged on performance metrics.

Evaluation system was non functioning so never received  KPI score, meaningful evaluation or any nesting period. I only received positive feedback about my work but was still not offered contract extension, I don’t know why.

People fired or resigned all the time but never discussed. The only way you knew they were gone is their name disappeared from sign in and head count in chat was always going down. Twice I received rambling diatribes about horrible company from employees who left. A co worker was fired because she asked for a couple of hours off for cancer treatments.

At the end of contract only people retained where the most vocal conveyors of misinformation which insures incompetence will continue.

The training was basically nonexistent. The first week I had not received equipment or credentials to even begin the training material being covered, which was logging into systems and setting up equipment. The first day of training virtual classroom was down for close to two hours. I was able to use my personal computer the first week so I was not completely lost. I finally received my equipment at beginning of the 2nd week of training, but still did not get my login information until the end of the week. The first day we were sent to "breakout rooms", which are private Skype rooms with your team and supervisors. In order to get there you had to be able to access your company email, which I couldn't do because I had no login information. The trainer knowing that several people had this issue just left the classroom and gave us no guidance. He came back after about 15 minutes and stated he was working on getting us the Skype invitation sent to our personal email, didn't happen. The last two hours of training was sitting in the virtual classroom until time to leave waiting for help that never came. Finally got Skype invitation on 3rd day of training. Problem with this is that the last two hours of everyday had additional training that I missed and it was never covered. We spent literally hours in training doing nothing. Then they attempt to shove everything down your throat in the last 4 days. I had experience in the field which helped a little, but the systems and policies were different from what I had done in the past. I honestly don't know how you can be expected to succeed. Our first day of calls Avaya crashed and we weren't able to take calls for roughly an hour and a half. The help, I use this term loosely consisted of berated on Skype for everyone to see. Use your resources was what we were told. They spent roughly an hour in training showing us our resource website that has literally thousands of articles to read for help. Finding the correct one was like pulling teeth. A God awful experience that I would have never wasted my time with had I known about it before going in. They are waaay more worried about whether they can watch you on camera every second than helping you learn and perform the job.

This company will “train” you by putting you into a room with 100 other people and going from one topic to the next QUICKLY and expecting you to remember everything. Because training is such a short amount of time (3 weeks only) they will rush and not take the time to go over anything. That tells me this company is cheap and doesn’t even spend the money to thoroughly educate its employees, they just want to rush you onto the floor so you can start making them money - my manager literally said that i will “learn from experience”. This is true but it can be frustrating if you don’t like to be thrown to the sharks because trust me the customers calling in ARENT going to be nice to you. You can expect to be cussed out a few times a day and your managers won’t care knowing you weren’t trained properly. My main problem with this company is the bad communication, you can’t ask for help because nobody responds, they use a “Mega Chat” where you post your questions and don’t expect anyone to actually read it. The managers are all ghetto - And I’m mixed with black myself so no I am not being racist it’s just the truth. They are unprofessional and loud and I’ve heard them make jokes at the expense of their employees. You are forced to be on camera all day which is not as bad as I thought it would be. They tell you that you can’t have children or background noise yet my manager has had her kids in the background multiple times. A majority of the people who work here are women and they do take care of you, so if you are pregnant or have children you might like this position. I appreciate the fact that Broadpath pays its employees $14 an hour - even though it should be $15, it is close enough and also pays employees weekly which lets you know they somewhat care about making sure their employees don’t have to struggle for two weeks or work for slave wages like most of these companies do. The work is not that hard but it is non stop back to back calls which for me was mentally draining and spiritually exhausting. Overall broadpath is good and bad, but it depends on who you are and if you can make this work. It made me depressed because I was missing time with my newborn baby so I had to leave but it may be just right for someone else.

You only get 5 days of training and then you are thrown on the phone. You don't even get trained properly, you have to read power points and go through training modules yourself while the "trainer" sits on mute for half of the day, and when it's time to ask a question, you have to type it to the trainer, you can't actually speak up in class. Once you are on the floor there is no real help, you can try to ask a question in the teams group chat, but they are just going to either ignore, or give you little to no information to help you. Once you have a coaching or training call they just ask you to pull up the "sop" (a learning module that is difficult to understand) instead of telling/showing you what you actually did wrong. They give you a camera that tracks your time, if they don't see you, they'll message you and write you up. Not only do you have to document time with the camera, but with the actual calls as well. If they don't align, you have issues with your pay. That means if you take lunch more than 5 minutes after your scheduled time due to being on the phone longer than expected, you have to message your supervisor with a specific template every time you go over. On top of that, they change quality rules every week. I went several months with high scores and great quality, but out of no where they started nick-picking every call. The system has issues at least a couple of times a month. There's times where the system is messed up with every agent. Instead of them fixing the issue they expect us to still try to accept calls even if the phone system is not working correctly, and if you cant do that (which most people can't when phones are down) you have to report to the supervisor or you wont get paid for the down time. Also, you get no break in between calls, as soon as you're done, a new call comes. Sometimes you don't even have time to type notes because a call will come in right after you say good bye. Speaking of notes, they expect you to write them in 10 secs or less, if you go over expect a message from your supervisor. I know all of this sounds extreme/made up, but this is the actual job. Apply at your own risk.

Job is fairly simple, except you work with a lot of people who either don't know what they are doing or don't care to do the job correctly. You have several repeat callers, from misinformation given. Management is helpful at times, but changes often. I can honestly say in 4 years I had at least 10 different team leads. The SME's never want to assist in supervisor calls and will ignore you if they do not know the answer to your question, and it often times results in long hold times or callers disconnecting and having to call back. 
There is not such thing as PTO. You have to work 1000 hours to earn a measly 40 hrs of "paid time", which will only be paid out in a single check. When I was finally given my time I was advised to take the entire week off, so you don't feel cheated out of your "PTO".
Your fellow teammates will be the most enjoyable part of the job if you are a social person, as they communicate via chat throughout the day. I personally was not a fan, but others enjoy that.
The work from home aspect is always a plus, but there is literally little to no room for advancement. No pay raises. Shifts are given at random, no matter what you advise your availability is, and will only be switched if someone with an earlier shift is willing to trade. There are no shift bids, so often times newer employees will come in and get a better shift, rather than allowing employees with seniority to get those times and allot later shifts to new employees.
Weekly pay is a plus, and even with getting paid the maximum pay rate, I feel the pay could have been better. Benefits are offered after one year of employment, but the costs were not worth the horrible benefits given.
Lay offs are crazy! Whether you are steady state or seasonal (I've been both) the job is not guaranteed at all. I wouldn't suggest working here if you are looking for longevity. with no a

I worked for them remote for a few weeks, I was on time, determined to succeed and productive every day.  There was a power outage due to a fallen light tower near my house, I informed my supervisor right away and had proof (pictures and video) of everything that was going on.  Most of my neighborhood didn’t have power for over 24 hours including my household.  That’s not their problem, however, when I contacted them they pretty much told me that they could no longer work with me because of this.  But we all know if there’s no power there’s no internet, regardless of an Ethernet cable.  Prior to that I worked on my cellphone waiting for my equipment to arrive which took almost two weeks to get to my house.  I asked if I could use that method to still attend training since it was what I was doing the week prior (there were people in my training class still doing that).  The answer was no...the crazy thing is my laptop they sent wasn’t even working properly and didn’t have the software needed for me to utilize my resources.  So I say that to say this, if you are going to work with them pray that Mother Nature doesn’t have any fits that cause your power to go out during training.  They have no remorse even if it’s not your fault, their response is it’s not their problem.  The people I was working with encouraged their agents to use empathy and sympathy while engaging with customers, and effective communication;  but lack such skill sets especially when an act of craziness happens out of the blue to their employees.  My advice for power outages due to Mother Nature:::: if you have family nearby with internet rush over and use it (don’t forget your Ethernet cable) just so happens, my family was on a family vacation that I missed out on for training.  Thankfully, my mindset is “Everything is happening for me and not to me”, because I was able to find an amazing remote position after this!  Side note:: just informing you all on my experience.

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