direct support professional

registered nurse

assertive community treatment team leader

therapist

maintenance specialist

Broadstep Behavioral Health,Inc

We aim to create a safe and supportive environment where individuals can find refuge and learn how to cope with the challenges of everyday stressors. We prioritize the well-being of our clients and believe in providing them with the tools and resources necessary to foster resilience and emotional stability. 

Management is deeply committed to both our clients and employees. We value and respect the experience and insight of our staff, encouraging an open dialogue where feedback and suggestions are welcomed. This approach not only enhances our work culture but also ensures that we continuously improve the services we provide to our clients.

Our leadership team has worked diligently to cultivate a culture of collaboration, integrity, and excellence. We believe that working together as a unified team allows us to achieve the highest standards of care, and our commitment to maintaining these values reflects our dedication to creating positive, lasting impacts on both our clients and the community we serve.

At Broadstep, we remain steadfast in our belief that through compassionate leadership, respect for all individuals, and a focus on collaboration, we can continue to provide an environment where healing, growth, and success are possible for both our clients and our employees.

If you can make it there you can make it anywhere. To make a good living from working here must work alot of hours past 80 but it stacks up fat, excellent benefits, ex. Insurance and options, PTO, paid lunch and breaks, paid holidays, Impactful job and the progress made among clients is seen leaving rewarding feeling most days. Some days are hard when there are many long physically aggressive behaviors requiring physically supine  restraining individuals as a last resort if all else fails to prevent any or further self injurious behaviors, or assaulting staff and other peers. Injuries do happen, headbutts, kicks, lots and lots of scratches, not yet and hopefully never but bites, hitting, throwing, and else and it will happen, but you learn quickly how to block and evade soon on and also to be watching at all times, where individuals are and certain ones, and also yourself and what direction, stance, walls or anything near you blocking movement 

Working as the Director of Human Resources at Broadstep Behavioral Health has been a highly rewarding experience. One of the things I enjoy most is working with an incredibly talented team and leaders who support and empower all employees through the organization. There has been significant strides in creating a collaborative environment here fosters growth and success.

The company culture is positive and hard-working, with an emphasis on mutual support. Although the work is challenging, it’s a dynamic and engaging environment where everyone pulls together to meet our goals. There are ample opportunities for advancement, as well as company-paid Continuing Education Units (CEUs), which shows the company’s investment in my professional development.

Leadership is hands-on and genuinely committed to helping employees thrive. They provide the guidance and resources necessary for both individual and company success.

I would absolutely recommend Broadstep to others seeking roles in the HR field. The company offers tremendous learning opportunities and a supportive environment for growth.

This job is great if you're looking for a work/life balance outside of expected after hour calls from clients which was rotated during my time here. The organization of staff teams however is a whole different story. The chaos and lack of boundaries effected the team I was assigned to be with, and paperwork and documents went missing or it was clear that clients were not signing actual documents nor were they actual being seen when picking up a visit from a few days before I would have clients/family members report to me that I was the first one they had seen after trying to get in touch with someone from the team within days. You'd have team members claim they were making visits and seeing these folks, but it was clear this was not the case and there seemed to be a lot of laziness and freeloading and taking advantage of the benefits. Not in a good way. Way too much going on behind the scenes and when these issues were brought to management and upper management's attention, suddenly people wanted to work to make up for it or make it seem like there was miscommunication.

The best part about this job is the flexible schedule, and if you need that and are able to keep your head down, then it’s a great job. However, if you care about doing a good job, this place will suck out your soul. The more you do, the more you’re expected to do while others who don’t do their job get looked over. I was given an empty promise of a promotion for months when I stated that I was frustrated by all I do compared to others. When it came time for me to have to either take that promotion, or leave, I was told that position may not even be created. Even though I watched the company make positions for people barely qualified. This company does not care about hard workers. I’ve never worked for a company who cares more about numbers/billing than they do about their employees/clients than this one. They run away the hard workers who care, and keep the ones who do what they’re told and don’t ask questions. And when you try to get support, they say what you want to hear and then continue to make your job harder, especially if you’re a hard worker. 

I’ve been with Broadstep for some time, and I’m genuinely impressed with the positive changes that have taken place under the new leadership and staff engagment. The transition has brought a renewed focus on quality and care, ensuring that both employees and the individuals we serve feel valued and supported.

Staff engagement has greatly improved with leadership actively listening to feedback and taking meaningful steps to implement suggestions. It’s refreshing to work in an environment where employee voices are heard and respected.

The company’s commitment to fostering a positive workplace is evident in everything from improved training opportunities to better communication and teamwork across all levels. Broadstep is truly a place where you feel like part of a family working together toward a common goal.

If you’re looking for a workplace where you can grow, feel supported, and make a difference, Broadstep is an excellent choice!

They will hire you asap but leave you out to dry constantly. You can make schedules for your own group home just to have your staff taken to another house leaving you to cover that shift. There no support from upper management. They will expect you to clean up the mess left behind from previous managers and hold you accountable for it when it isn’t fixed immediately. They don’t actually train you. Your on the job training is them just filling out the packet in front of you and making you sign it. Then you never see your boss again. They make you attend meetings that they will forget to pay you for. The. After all that they will accost you for your employees overtime when you need the coverage. This place is being ran by under qualified people who have favorites or are directly related to other staff members. If you’re not the one of the favorites good luck. Not to mention the individuals in your cars are an after thought most of the time by management. If it effects the bottom line in profit it will be a problem. This company pays way less than almost all the other companies that do the same job in the area. Run that’s all I got to say.

What is the best part of working at the company?
The clients show love to you the way they know how

What is the most stressful part about working at the company?
Management and upper leadership does not have your back. They leave you in extremely stressful situations and have no empathy to their employees when a client dies or has near death experiences. Half the time they ignore you calls. And some managers put false allegations on you and report you to the state. 

What is the work environment and culture like at the company?
Extremely stressful. The clients are neglected due to lack of staff. Loud and overwhelming. 

What is a typical day like for you at the company?
Listening to clients scream all day and steal food off other clients plates. You have to pick clients up out of bed without help and put them in their wheelchair or shower chair because management refuses to teach us how to use the lifts. Not enough staff so you get stuck taking care of all the clients and their needs unfortunately aren't always met.

The homes are ran by incompetent management. All conversations are held by text messages. They pick and choose which phone calls to answer too. There is NO CONTINUITY for the individuals there. They hire staff with no type of training and they don’t care about the individuals. The company, management has ran off all the excellent staff there who actually cares about the individuals. Individuals and the staff has no voice there! They leave you in the dark when staff doesn’t show up so you end up working a double or sometimes a triple shift, when calling management trying to figure who is coming in they don’t respond back to you!  They have no respect for staff, they talk down to you! The company ran better when it wa BETHESDA! This company Broadstep has done a lot of shady things such as no one doesn’t know why the individuals aren’t getting their monthly allowance and all the stimulus money that was given out to the individuals it was never seen or used my the individuals 

I was working here at only 18 and I absolutely loved it. I worked here for three years and became very close to the individuals I worked with! Then new owners took over and it became a s***show. The higher ups, who don’t work in group homes don’t understand how to help but act like they know best… they never even come to visit the clients so how would they know. Will have you working everyday and all day. I would do 90+ hours. Constant get stuck there because day program wouldn’t show up. They would bring clients that we don’t know into our group home without training us or giving us much of anything. They constant put is in dangerous situations. One time we even begged for help because there were too many clients and not enough staff and we texted at least 4 people and they all said similar things “we’ll keep us updated”. WORST COMPANY I HAVE EVER SEEN/WORKED FOR 


Top Job Titles	Average Salary
Direct support professional 6 salaries reported	$15.04 per hour
Registered nurse 4 salaries reported	$39.75 per hour
Assertive community treatment team leader 18 salaries reported	$29.56 per hour
Therapist 3 salaries reported	$66,667 per year
Maintenance specialist 3 salaries reported	$21.50 per hour

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