plumber

customer service representative

project manager

handy man

operations coordinator

Broadway-National

Do not work here. This company does not value it's employees, nor their vendors. There's a disconnect between the service team so vendors end up getting told the incorrect information, or they're lied to in order to get them to work for us. You will be encouraged to lie to vendors regarding payment, and be surrounded by people who think it's okay to be dishonest and lie to vendors. You will answer constant phone calls regarding past due payments everyday. The worst part is that management will laugh about it. 

People do not get promoted fairly. Someone on the team blatantly admitted to deleting financial statements that were sent over to us, yet they were promoted. Mind you, they did not have a high output.

The "team" is toxic and only wants to see you fail. They will set you up and get rid of you with no warning. Beware of upper management. They will smile in your face but look to nitpick every little quality about your work just to feel better about themselves and get you fired. The gag is they're so backed up and cannot even afford to be this petty and juvenile.

There's also high turn over. It didn't take me long to realize how many other people had sat in the same seat that I did. You will see people coming and going every week and they'll say "oh we're growing!" It's all a lie.

People will be able to get away with texting and coming in late to work, calling out, etc... yet others will be reprimanded. There's no equality here.

The company is always changing procedures as well. You have to keep up with the insane work load, meanwhile your supervisors and managers will do nothing all day besides sit at home in their pajamas and have 2 Zoom meetings and claim they're "too busy" and "overwhelmed" to do anything. They won't even help you if you need help. They get annoyed with you, but yet they want you to improve without their input. They will tell you NOTHING about what you are doing wrong and will instead just blow up at you in front of the office about an error you made, yet they never mentioned anything to you prior. The management and supervisors just feel the need to belittle you constantly. 

Management lies big time. They told me nothing but good things for months. Then all of a sudden they tell me to slow down, and fix things (mind you they never mentioned any of this prior while they were praising me). So, I slow down. Then what happens? They complain about that. Finally, they let me go, claiming they could not disclose why they were letting me go. Yeah right. They knew exactly what they were doing. Using my skill, and efficiency to get them caught up and just let me go. Management will smile in your face and talk behind your back. I submitted 100's of vendor invoices per day. I keep track of my metrics. They tried to tell me I wasn't outputting enough. I know the truth and so do they. These are some horrible, vile people. Do not trust any of these people. They are rude and will make you feel excluded at company events as well. Horrible, horrible place to work for. You've been warned. Don't do it. Please go somewhere else. You deserve to be valued. 

I would say apply for this job if you want to feel worthless and expendable. The company does not care about you at all and will find any way to stab you in the back and throw you to the curb. The employees seem nice but they are only out for themselves and say they will support you but do the exact opposite. 

Training was fine there until you get placed on a team and you get reprimanded and belittled in front of the office for things that were not discussed or described prior. Asking questions was encouraged but when you do try to learn and grow you are given a reality check and you learn that they do not care about you or your personal growth one bit, as they do not help you out and want to see you fail. 

I believe it is good to be dedicated to a job, however, I went into this job and felt no respect from the management as it was clearly obvious you were just a number to them and that you were there to fill a roll. I was never late and never missed a day during my time there and no respect for that was given whatsoever. 

One part of the job was never discussed and instead of privately bringing it to my attention, the management decided to forward the information to my email, go to my desk and belittle me in front of the whole office. Every time a question was asked, an attitude was given by the management and in some cases they would walk away from you when you are talking to them.

A perfect example of how the management stabs you in the back would be how they found every little thing I did as a problem and would tell me I was doing it wrong and would act like I was being a detriment to the team, when our director said our numbers have been outstanding and we were doing excellent. They single you out and act like you are the problem just to put you in your place and to remind you that you are nothing.

During my time there, I went through weeks not feeling my best and dealt with a death, still came to work and didn't let it affect my performance and still was given no shred of respect or understanding by the team I was on. The management doesn't ask how you are doing, how you've been or what you would like to learn about the position. They just want you to be there as a soul-less machine.

When it's their time to screw you over, you won't even get a proper notice or a warning, they will do it through a text message without a justified reason just to show you how worthless you are to them. 

If you are looking for something bad to happen in your life, this is the perfect place to work.

The company as a whole has made quite a bit of improvements that took awhile. It took constant complaints to HR and outside sources. Now, Your success depends on the team you are on. The teams ran by JP and managers she promoted due to them working together for a previous employer; is a toxic one.  Their team goals differ from what is expected from everyone else. If you do not follow their demands you are penalized for it, and they will find a way to do it by manipulating the rules to their benefit. Everyone on every other team are happy, enthusiastic and are continuously growing as a culture.  This team implements all of their toxic traits despite the CEO’s ideas for change. That being micro managing, talked down to constantly, lack of guidance, no communication etc. On this team your performance does not matter. They promote the people that they feel might get them into trouble or those they favor. You are constantly told and made to feel you are not good enough. Forget having a family/child this team will frown upon it and many family oriented new hires have left or requested a team transfer. This team went through over 20 new hires in under 1 year. I’ve seen this team mistreat someone that gave them their all everyday from the start of their career. This company has amazing potential however be sure you know what team you will be working on once hired. This is a warning for those considering this company as their career path. 

I started my journey at Broadway mid summer of 2021. I was moving to Long Island from Pittsburgh, PA and did a virtual interview for an account coordinator experience. I had very little experience with facility maintenance and wasn’t sure what to expect. I never expected that this would turn into a career that I absolutely love. The work is challenging and fast paced, but I received excellent training to get me started both in the classroom and on the floor. It wasn’t long before I began training new team members myself and expressed my desire to move up with my manager. He and my supervisors created a SMART plan for me to  put my goals into action and it wasn’t very long before I was promoted to operations supervisor. 

I have never worked somewhere that I felt more valued and respected as I do at Broadway. This is definitely a place where you will get out what you put in and if you put in the work, you can always continue to grow. I feel incredibly comfortable to talk to both my manager and my director and know that I am being heard. I adore my team-we work hard and have fun too! I cannot say enough great things about Broadway and I’m excited to see what the future holds for the company and my own personal growth with the company as well. You can grow a real and fulfilling career here if you want it! 

I have been with Broadway for 4.5 years and have never worked for a better company! This truly is a place with a positive, fun environment, genuine co-workers, and where growth happens! Coming into this industry with zero trade knowledge was a concern of mine; but with the extensive training and open and honest communication, I was able to quickly learn about trades as well as develop a quick growth plan for myself. 
 
Although sick time and PTO are accrued together, the PTO days available add up quickly. Every year so far I have taken PTO days for sick/ vacation and still had time to roll over to the following year. The paid holidays off are separate on top of the accrued time, giving us even more days off throughout the year. 
 
Broadway 100% represents their values, and puts a big emphasize on positive morale overall. Management is understanding and actually cares about you. Aside from everyday work, company events, large or small, are always exciting and something to look forward to! I personally love my team and coming to work. I appreciate the leadership support and accountability I see everyday. Broadway has been a great place to work! I look forward to see what my future holds.

I have been w/ BWN for far longer than most and have worn many hats in my time/growth as an employee.  If there is one thing I can tell you: it is that this company, even as it grows in leaps and bounds, is focused on those who work for it.

Opportunities for growth are always available to those who want to WORK for it.    We have strong female leadership throughout the departments in key positions.

The work culture /environment has always been that of business, but treating everyone as family.  Our owner takes the time to talk to the staff, listens to our concerns, and rewards the company/individuals/teams where possible.

As the company grows and new departments develop there is always a learning curve and structure is an evolution to meet a business model.  When one looks at the bigger picture and actively looks to participate in its growth - the potentials are limitless.

I would 100% recommend this company to others as I have brought close friends into the fold to be a part of this growing family/business 

If you’re an HVAC technician do not work for this company. The only real work they have is handy work and plumbing and their management is absolutely not equipped to support HVAC & refrigeration clients or HVAC professionals. Do not expect any field support because you are on your own here. If you go to work here as an hvac technician or trade specialist it’s because the owner and the management have no idea what they are doing when it comes to the hvac field. You’ll be used as basically an experiment to see if you can be successful and make them a bunch of money. Once they have no need for you they will likely fire you without warning and not pay out any of your PTO that you earned while working for them. Don’t work here, they will fire you right before the holidays without any warning or good explanation. Besides that they’ve simply failed you and have no work for you. This company is a revolving door, every month people are fired and cycled in and out of the office and if you’re any kind of field technician, they absolutely have contempt for you and don’t care about you. 

I graduated in 2015 and took my first job with Broadway at an entry level position. From day 1 I felt commitment from my team and direct support from management and the CEO. There is so much opportunity at this company to provide value and leadership if you are motivated and embrace a team approach to the company's success. 

I will say, Broadway is growing at a fast rate and can be challenging at times but if you are willing to embrace it you will be met with overwhelming support from team members. Broadway has national accounts with some of the largest companies in America so the work you do is incredibly rewarding when successful. 

This company is eager and ready to promote from within and has clear paths to management positions in all departments. Taking initiative and making a name for yourself is embraced here and will present amazing opportunities if you have a competitive motivated personality. 

If you are detail oriented, ambitious and love to be challenged, this is the place for you!  Broadway is rapidly growing and they love to promote from within, so there's plenty of opportunity for advancement.  There is also opportunity for inter-departmental changes if you find a role you may like better.  Broadway is a company where you can begin entry level and build a career, not just have a job. 

I previously worked in a place that micromanaged and was poorly managed; at Broadway I always feel seen, heard and taken seriously. They absolutely acknowledge and reward hard work and fresh ideas. They listen to employee feedback and find ways to improve their internal systems to help their teams.  

I feel the management team works hard to keep their finger on the pulse of how the teams under them are doing and are open -minded regarding possible issues that may arise. 

If you are driven, focused, and looking for growth opportunities, look no further, you'll succeed here! 

This is a “big girl job” without the “big girl” pay, and don’t let the pretty building and moss wall fool you. The health benefits are a joke and they don’t give sick days (you have to accumulate PTO on your own). You will be overloaded with work, helping the company make MILLIONS monthly only for them to drag their feet to give you over $21/hr. The company changes the goalpost every other month, usually resulting in more work/hassle for its employees. The little incentives they do give will heavily depend on factors out your control. Most of the managers are sneaky, dismissive, heavily micromanages,  or use this job as a means to make friends…

You’ll learn a lot working here, mostly about the trades (if you care enough) and the extent of your capacity to be overworked and underpaid. This job is perfect for those who “don’t care about the money” or doesn’t have many friends. 

Top Job Titles	Average Salary
Plumber 22 salaries reported	$35.30 per hour
Customer service representative 4 salaries reported	$22.75 per hour
Project manager 8 salaries reported	$88,438 per year
Handy man 11 salaries reported	$25.05 per hour
Operations coordinator 3 salaries reported	$24.50 per hour

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