local driver

sales floor supervisor

donation attendant

store manager

production supervisor

Brook Valley Management

It's a never ending cycle of negativity and sorrow here. 

Cashiers - the most underappreciated of the bunch. It is almost impossible for them to get a raise. They are the ones who have to deal with the nasty attitudes of the public, the mess that is left behind, the kids who throw up in the Womens department, etc.They are the face of the company. Most of them are hard-working and just need some show of appreciation from time to time. If you don't take care of them, you end up with employees who won't care in doing their jobs. 

Production - the backbone of the company. They have a quota they have to meet everyday and sometimes that gets increased putting more stress on them. Other than that, they pretty much get treated well.

Supervisors - the middle man or the glue that keeps everyone together(or try to at least). Liked being a supervisor for the most part due to having a pretty good team of cashiers. Did not care to be dragged into the drama of higher up management though. Not a good feeling knowing you only have one choice as if you go against the upper management on anything you will be shunned and your work schedule will reflect that. Pretty much high school behavior but from more ''mature'' adults. Also, supervisors were underappreciated as well. 

Upper management(manager/assistant manager) - this is where the most negativity comes from. Never makes you feel welcome to address work issues. People who lie or try to cover up their faults. Unappreciative of the lower level employees 90% of the time. Never let them know when they were doing a good job, only when they were doing bad. A bad manager/assistant manager is the reason many great employees left.

Ultimately, this company just needs to take better care of the employees and hire management who wont throw everyone else under the bus just to save themselves. The little people make the company what it is.

This has been the worst job I have ever experienced. Let me start by saying that since day one I was stressed, extremely unappreciated and overworked. I only worked there for 8 months and 4 managers left and i kid you not about 20 people applied and left on the first week because of how awful it is to work there. The quotas are unbelievable. They want for you to do high amount of pieces in less than 6 hrs. For example, hangers quotas were 2000 as well as for prices and taggers and even if you did the most you could, they would give you stupid coachings and would go to the extend of termination for that same reason. Also, the pay is very low for the amount of work needed. After being employed for a year they only give you a raise of .25 cents and you had to be full time the whole year in order to ask for a payed vacation. You can’t be late because it would count as half point and if you called in it would be a point deducted out of the 3 points you have. After the 3 points you are put in probation for 90 days. I went to ER once and needed to be absent for 2 days and those days were still counted as points.The managers are horrible as well, the general manager was always inside of her office and left others do her job which was done poorly and she did not give any motivation to be there. I did most I could to see the positive side of this jobs but honestly like I mentioned at the beginning of this review, there is nothing positive about this job. I felt miserable all the time and my stress levels were high working here.  Please do yourself a favor and do not apply here. You will have the worst time. I hope my review helps someone. 

Not a terrible job if you're okay with standing for long hours, breathing in dust and mysterious substances and encountering all sorts of oddities that people donate.  Production can be interesting, but the idea of quotas gets kind of ridiculous because people end up putting out junk just to meet their numbers.  The store looks like a mess, but the production employees are continually pushed to keep sending stuff out.  Employees refuse to condition the toy aisle or the seasonal aisle because it's just going to end up trashed again (what?).

I was surprised to find they have no avenue for passing on items like medical supplies that they cannot or will not sell for various reasons, but are still usable for the right people.  We threw out brand new catheters, insulin syringes and more in just my first week - crazy when there are clinics out there that would love that stuff.

It would seriously make a huge difference to me if the employee discount was better.  Employees can only shop essentially on two Saturday mornings a month, for 30% off usually (occasionally 50% or other coupons).  So, if you're pricing and you see something you like, too bad.  It may or may not be there when you can use your discount.  Now, I get that they don't want employees pricing stuff specially for themselves or their friends or families, but the current system is annoying and not motivating.

As a trucker helper, I got to see how the management treated their employees. It separated in two areas. You got the front of the house and the back of the house. The front of the house does all the sales and they put all the clothing on racks and stuff that are sorted in the back. the back of the house just pretty much sorts all the stuff. And there is a ton of stuff that hasn't been sorted in months. With the whole lockdown/covid deal, a lot of us workers including the drivers were out for about 3 months. And most of us that did come back regretted it. and they treat everybody especially the back of the house like slaves, and the truck drivers were given ridiculous routes to make sure it got done in one day. Plus there was never enough pallets and carts for us to get our stuff that we pretty much loaded to the brim on trucks to actually come back. Lot of times we just have to leave it until the morning and hope there's was at least one or two carts freed up. Conditions of this place are just appalling... And I'm talking about the one over in daytona.  I did this place for a month and quit pretty much as soon as I found another job. Which disqualified me from working in that industry permanently. Which I'm okay with..

I worked here for a year. Within that year between cashiers/production/managers, I COUNTED as many as I could remember, 80+ people worked there or were hired & then stopped coming in because it’s that horrible. Never seen such a high turnover rate. Pay is only $8. FT positions. Sorter, hanger, pricer, tagging, rack runner.  30 min lunches. Always drama. People fighting in the office. Hired with specific schedule, then suddenly “corporate” makes you work 6 days a week but only when they feel like it. The assistant manager comes & goes when she pleases. Production manager sits & eats chips & dip on a chair in the production room while taking selfies. And the store manager refuses to ever stand up for employees. Only cares about pounds & pieces for his annual bonus, while employees get a $20 gift card as a bonus. Managers steal, but will fire employees if they catch them. If not in the asst. manager & production managers circle, you do not get anything you need/want. They only promote their friends. There is NO organization or responsibility in this store. Not even the district manager could help. If he comes, management pretends to work & once DM leaves, they all sit back in office. 3 point attendance system which they don’t abide by, unless they don’t like you. Highly recommend to find somewhere else to work.

I worked there only a month and a half before I was fired for taking REQUESTED time off and for being sick and injured. He was told at least 2 weeks in advanced and he still scheduled me for the days I would be out of town. And he was made aware of a injury I sustained prior and how it affects me in my day to day. Manager was very difficult to work with as he consistently had an ego and talked down to you, I felt nothing BUT aggression from him. I told him my availability and altered it once due to school and he acted as if I was constantly changing it. He would schedule me for times I was in class and would be upset if I told him I would not be skipping class for a shift. He constantly short staffed us; leaving two people to clean the entire store by ourselves; and let day shift slack off which forced us closers to pick up their slack. $8 is not worth it for this job.

Everyone I worked with was super nice and loving but he was just a pain in the rear end. If you can find work elsewhere. He gets upset over the tiniest of things and doesn’t give any slack or positive affirmations. He will work you into the ground.

A typical day at work, in my shift, began with me cleaning the fitting rooms and sales floor for the first hour, then cashiering until about 6:30, when a manager would take over the cashiering so I could clean the sales floor. Once or twice a week, I would price and stock merchandise. I learned most of the duties of the thrift store, and was entrusted with some bookkeeping duties and lock-up duties. The managers were fabulous, and cared about me as an individual. They often asked for my advise about store business. My co-workers were nice, too; like family. The hardest part of the job was assisting disagreeable customers. The most enjoyable part of the job was interacting with customers and employees who were relaxed and took the time to casually visit.

The work place is horrendous. The store can barely keep enough cashier's to function during the day. The managers refuse to help if we're to crowded and tend to go hide in the back or jewelry room. Not to mention they are very hypocritical at times. They say one thing and then they switch on you and say another thing. The store manager never tells anyone anything until the last moment wether it's someone calling out or if he's hired someone. Your not gonna be able to take your breaks on time because there's always one cashier that likes taking extra time. Not to mention I've also seen one store that had bedbugs and refuse to do anything about it. All in all to me it isn't worth it. But they do give you two fifteen minute breaks. The production takes and drops the discounted tags as well as next week's tags so if your not shopping on Monday don't expect to ship for anything.

Hardest physical job I ever had. Objective was to place as much product on the floor as possible within a 8 hr shift. Two 15min breaks and 30min lunch. My first experience in production labor, hard work.

Co workers were good people who all worked hard for min wage, not a penny more. No real incentive to produce beyond a "good job" comment rarely given by management. I was able to see potential in some of my co workers...wasted on the production line.

Biggest disappointment...donations that came in the back door never to make to the floor. Expensive high ticket items "disappeared". It was obvious what was going on but no one spoke up. Most people donating believing the AMVETS were benefiting when in reality they received a minimal 20% of profit.

Best part of the Job...The customers! What a variety of people, from the regulars to the first timers. it was my pleasure to have met them all.

I only worked there for 2 weeks but i could tell i needed to get out of there! first day there i didn’t know what to do but all i can say that it was boring! i only worked mornings considering that’s where they needed workers but everyday was boring! until the night crew came then it became fun but other than that it was boring! also customers were a different type of rude, always arguing with me about something i can’t change.. i’m sorry ma’am that our dressing rooms weren’t open, i can’t control that!
this nice lady trained me but even then they wouldn’t let me touch the registers until the last week i was there! i’m a hands on learner and all they would make me do is put stuff in the bag, smile and tell them to have a nice day then continue organizing the clothes on the floor!
i didn’t know the managers that well so i can’t say much but working there made me hate my shift before it even started! also made me hate my life more than i do now 😑

Top Job Titles	Average Salary
Local driver 12 salaries reported	$21.50 per hour
Sales floor supervisor 1 salary reported	$15.00 per hour
Donation attendant 4 salaries reported	$12.75 per hour
Store manager 19 salaries reported	$75,921 per year
Production supervisor 3 salaries reported	$17.17 per hour

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