maintenance technician

leasing professional

community manager

maintenance supervisor

groundskeeper

Brookside Properties, Inc

What is the best part of working at the company?
I can only speak for the location I’ve worked at, but I’ve loved working there. I love helping the community and being part of the team. No place is perfect and there have been minor issues, but overall it’s been the best place I have worked for this far.

Pay is fair for location and job requirements. They’ve been mostly flexible with my part time schedule. I would love the ability to work more hours if the opportunity came about.

The only things I would really like to see improved upon as an employee are: consistency (there have been some things that were okayed, then reversed, and then reversed back again, etc. Also back and forth on bonuses and how they will be accrued/paid making it hard to figure out reliable income.), scheduling/holidays (this is the only complex I know in town set to be open at all on the weekends. I’d understand being on-call or maybe a Saturday being a work from home day, but there isn’t really the traffic nor need for it here. Especially while consistently being at full occupancy. More holiday recognition or flexibility on some holidays would be nice. It is absolutely important to be there for the community, however a work/life balance is also essential. In a generation of blended families/single parenting being a norm, consideration of flexible holidays -open if someone wants to work the holiday/closed if not - would be highly appreciated by all I’m sure.), Benefits (I know benefits for PT isn’t a necessarily a norm, but there are several places that still offer some. The ability to accrue PTO based on hours worked would be nice to see and more of an incentive for the part time positions they don’t want to offer as full time. Especially when the part time person is the only one there on a weekend, and occasionally special important events tend to occur on that/those days.)

I believe those improvements would turn this from a good company to a GREAT company to work for.

What is the most stressful part about working at the company?
Inconsistency. Again, being told one thing and that changing several times. 

What is the work environment and culture like at the company?
Great. The atmosphere and coworkers are awesome. I enjoy each day I spend with them.

What is a typical day like for you at the company?
Following procedures of the opening check list. Emailing and calling all potential interests. Building files for new community residents. Routinely cleaning. Speaking with vendors. Inspecting apartment homes or doing walk throughs with new residents. Speaking with people face to face as they come in. Viewing reports. Creating reports as needed. Processing payments the first of the month. Inputting work orders. Filing orders.

What is the best part of working at the company?
The best part of working at Brookside Properties is the strong sense of teamwork and support. Management genuinely values employees and creates an environment where everyone feels heard, appreciated, and motivated to grow. There are consistent opportunities to learn and develop professionally, and hard work never goes unnoticed. The company culture is positive, collaborative, and focused on both employee success and resident satisfaction, which makes coming to work each day rewarding.

What is the most stressful part about working at the company?
The most stressful part of working at Brookside Properties can be balancing the fast-paced environment with the high expectations for both resident satisfaction and operational performance. At times, managing multiple priorities such as addressing resident concerns, meeting deadlines, and maintaining property standards can feel demanding. However, these challenges also create opportunities to build strong problem-solving skills and resilience in a dynamic work setting.

What is the work environment and culture like at the company?
The work environment at Brookside Properties is professional, team-oriented, and supportive. Employees are encouraged to collaborate, communicate openly, and help one another succeed. The culture promotes accountability while still maintaining a positive and respectful atmosphere. Leadership is approachable and focused on growth, which helps create a workplace where people feel comfortable sharing ideas and taking initiative. Overall, it’s a balanced environment that values both productivity and a strong sense of community.

What is a typical day like for you at the company?
A typical day as an Assistant Community Manager at Brookside Properties is fast-paced and involves a mix of administrative work, resident interaction, and property support. The day often starts with checking emails, following up on resident inquiries, and reviewing any outstanding tasks or work orders. Throughout the day, you may assist with leasing duties, process applications and renewals, handle rent collections, and help resolve resident concerns.

You’ll also work closely with the property manager to ensure operations run smoothly, support marketing and occupancy goals, and maintain accurate records. There’s frequent communication with maintenance teams to coordinate repairs and ensure resident satisfaction. While no two days are exactly the same, the role requires strong organization, multitasking, and customer service skills to keep everything running efficiently.

Very confusing dynamic on who you actually work for with no hire letter, employee handbook or company documents.  Asked to reach out to other colleges, which in this profession, we all know can be a disaster set up and everyone in this company is trained differently.  

No direction, training and mission statements do not describe the work ethic of your vice president of operations. Do not question policy or procedure, even when it is in clear violation of the state, you will be immediately terminated and corporate offices will be told you quit.  

Bringing any type of concern to your vp management will get you alienated in front of your peers. Lie and be easily intimidated, you will fit right in and go home at 5:00p.m.  Question the business practice ethics and integrity, you are a hostile witness.  Sad part is, the residents pay for the mismanagement. No room for growth professionally. A lot of the employees too scared to speak up or leave job. A lot of turnover. 

A typical work day is busy work with residents.  You get to go home no matter the emergency on property.  Inexperienced management will take a day or two to decide on what to do.  Example; water break took up to 2 1/2 days to repair.  Cost to repair by a vendor that comes from a pretty good distance away, $13k;  Industry experience from another community, $675-$1k depending on break and usually fixed within 4-6 hours.  

Hardest part of the job was seeing and watching so much theft on invoices, mismanagement, preferential treatment of some residents, and inequality of other residents and applicants. Employee business is discussed in front of peers and they are made fun of making for an uncomfortable work environment.  l was alienated when I spoke up and told to stay in my paygrade. .

Most enjoyable part of job was making a positive difference in assisting residents who apply for rental aide in this pandemic and being able to go home at 5:00p.m.  Hopefully this company will improve its practices and truly look into the communities they invest in moving forward.  The residents deserve better and complete equality for all who live in these communities or apply for residency. 



Nepotism. Page 12 of the employee handbook states "Family members may not work together at the same location. Family members in this section are defined as parents, brother, sister, spouse, children, grandparents, grandchildren or in-laws...." However, since November 2019 we have a manager that shows up to work with her husband. He works out of our office but it's covered up by him being on Copper Points payroll. And then shortly after starting she (new PM)  got rid of our long time, proficient housekeeper and replaced her with her (PM's) mother and sister who work for PM's own cleaning business. This company is definitely a company that you can be as lazy as possible and still get promoted even if you don't know how to do HALF of your job. In their defense, it could be because of their high turn over...yet again, maybe they have high turn over because of how they choose to run the business. Many concerns have been brought to our Regional's attention before leaving this review, so please rest assured that step wasn't skipped. However, even with 6 staff members speaking on the issues, it seems nothing came of it, because nothing changed. You know somethings wrong when other mgrs and employees are WARNING you about your new PM and telling you that she's a one woman show, to watch your time and document everything!! Even having a groundskeeper that falls asleep whenever, standing up, sitting down, caught sleeping in the golf cart behind buildings, leaves work for the day with out notifying anyone, even seen engaging in a known drug deal on premises still has his job. If you enjoy getting promoted for nothing, this is the job for you! :) There's so much to say... but I'm exhausted. I will say previous management was GREAT, not sure who decided the change would be better...but anyone who runs a team as "I" will fail and the truth always comes to light. :)

What is the best part of working at the company?
Fair compensation & benefits, great team members, annual company conferences, company sponsored volunteer opportunities.

What is the most stressful part about working at the company?
No sense of direction or purpose within, lack training, no effective HR processes, terrible management to which owners turn the other cheek to such matters yet are well aware, when employees attempt to take action they dispose of them & if the employee should retaliate they throw money at the situation to make it go away, very reactive to business rather than proactive to be the best in their business. Some are required to work while others "ride a clock" for which their work is put onto others- mgmt avoids conflict even if the result is improvement for the team so there is absolutely no accountability. Incentives are based on who you pal around with rather than the integrity of ones work.  

What is the work environment and culture like at the company?
Management has power struggles & entitlement amongst one another so the environment can be happy one minute & hostile the next.  HR forms such as no tolerance for harassment policy yet management harasses staff on a daily basis (such as we encourage talking & knowing your co-workers to then you annoy co-workers when you speak so all employees were asked to email & no longer speak to one another).  Lack work/life balance.

What is a typical day like for you at the company?
Abundance of work with no down time which was great as well as challenging!  Happy to have had a job & gain experience in the industry.

As a current team member at Brookside Properties, I’ve had the opportunity to grow in ways I didn’t expect. The company invests in training, development, and creating leaders, not just filling roles. There’s a real sense of pride in the work we do, and it shows in the experience we create for residents. It’s rewarding to be part of a team that’s always pushing to be better.

Being part of Brookside Properties has been both challenging and rewarding in the best way. The expectations are high, but so is the support. Leadership is intentional, the culture is collaborative, and there’s a clear commitment to excellence across the board. It’s the kind of environment that pushes you to grow while still making you feel valued.

I have had the opportunity to work with Brookside Properties, and I can honestly say it is one of the best organizations I’ve been a part of in my career.

Brookside strikes a rare balance in property management: they are highly professional, well-run, and performance-driven, while still genuinely caring about their people. Leadership is approachable, supportive, and strategic. You are trusted to do your job, given the tools and support to do it well, and encouraged to grow both personally and professionally.

What stands out most is the culture. There is a real sense of teamwork and pride in the company. The organization invests in training, communication, and alignment, and it shows — from how communities are operated to how team members are treated. You don’t feel like a number here. You feel like a valued part of something that is being built thoughtfully and intentionally.

Brookside also does an excellent job of balancing high standards with real-world support. Expectations are clear, but so is the willingness to help, coach, and problem-solve together. The company continues to grow in smart, strategic ways, and it’s exciting to be part of that momentum.

If you’re looking for a company that is well-run, values integrity, invests in its people, and actually lives out the culture it talks about, Brookside Properties is a place I would highly recommend.

I've only been with Brookside for just over a year, but am so impressed by their support of my goals and their employees. Being new to the company, but not new to property management, I accepted a leasing agent role to learn. My manager and regional quickly saw my potential and I've been promoted to an assistant manager. Every day looks a little different, but that's what I like about property management. I'm walking units, interacting with residents and guests, and doing admin work. I love that I have my manager to vent to when needed because y'all property management is not for the weak! It's the support system that gets the whole team through the week. I saw too many reviews on Indeed bashing this company but I've had nothing but good interactions with coworkers, the mentor teams, and VP's during site visits. I even got an "atta girl" at our last site visit which I have printed on my desk for motivation on those weeks where I'm struggling to get leases. I hope to join the mentor team in the future. My favorite thing about Brookside is the different positions available. I do wish they offered a 12 week paid maternity leave but I've got 3 weeks PTO so I plan to take that during leave. 

What is the best part of working at the company?
One of the things I appreciate most is the opportunity to grow—both professionally and personally—through a variety of roles. Each position I’ve held has come with new challenges, and I’ve consistently felt supported in developing the skills needed to succeed.

What is the most stressful part about working at the company?
One of the most challenging aspects of working for a property management company is navigating the constant ups and downs of the market. Fluctuations in demand, occupancy rates, and pricing can create a level of unpredictability that requires quick thinking and adaptability. During slower periods, there’s added pressure to maintain performance and find creative ways to attract and retain residents, while busier times can bring a fast-paced environment with increased workloads.

What is the work environment and culture like at the company?
I work alongside talented, collaborative colleagues who make even the busiest days enjoyable. There’s a strong sense of teamwork, and people are generally willing to help each other out, which makes a big difference.

These people are not a company I would recommend for investors to use. They just put band aids on the problems. They force their managers to work in the maintainence department in good office clothes. They make alot of promises of improvements they are going to make to thier properties. that they never foloow thru with. They start a project and quit before they complete it. They drive the rents up and seldom fix anything they promise to the tennants. All improvements no matter how minor must be approved before issues can be fixed. They do not have a clue about relationship leasing or quality customer service. I really cant beleive I stayed as long as I did. They record you phone calls. They grade you on your phone calls. they say you are a part of a brookside family. It is more like you are the red headed step child they want to beat down. They say they promote from with in that is not so. After your in one posistion you are stuck there. They are not interested in the econmy of the united states only what they can put in their pockets.
Greedy, cheap sums it up. They will work you to death, and show no compassion.

Top Job Titles	Average Salary
Maintenance technician 260 salaries reported	$22.34 per hour
Leasing professional 239 salaries reported	$17.69 per hour
Community manager 140 salaries reported	$66,477 per year
Maintenance supervisor 198 salaries reported	$28.48 per hour
Groundskeeper 29 salaries reported	$17.31 per hour

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