ice cream maker

ice cream scooper

team member

assistant manager

team supervisor

Brusters Real Ice Cream

What is the best part of working at the company?
Positive and negative customer service experience. Free Ice Cream every working shift. Free drinks and snacks every working shift. 

What is the most stressful part about working at the company?
No matter how hard you work, they don't think it's enough and will stab you in the back. 
If yours an ice cream maker, you have to work as fast as possible, with little to no help from your coworkers. Most of every shift your coworkers (the cashiers) are messing around or playing on their phones.

What is the work environment and culture like at the company?
It's an easy going job. During the summer it's busy. During the winter the day's aren't too busy so there's a lot of downtime. 
If you are friends with the managers and crew leads, you can get away with anything. If you prefer to work your entire shift instead of talk with coworkers or play on your phones, they think you don't like your job and treat you like trash.

What is a typical day like for you at the company?
Cashier: Restock the front with anything that's low, including ice cream. Makes cure the front is clean/ Keep an eye out for customers. Depending on time of day and/or the season of the year, you will be constantly working, or get a customer per hour. A lot of downtime; employees usually on phones or goofing off.
Ice cream Maker: You're on your feet from clock in to clock out. No scheduled breaks. It's expected you work as fast as possible. People will never ask if you need help. After making ice cream, you clean up, do the dishes, and restock everything.

It definitely helps you learn how to deal with costumers. If you’re just starting out, it’s a great opportunity to learn costumer service. Most of the customers are solid people, pretty cool. They tip well on occasion and understand we are over worked and understaffed. My problem lays with the working environment. It’s hard to work in any environment where there’s no one there to help you when you need it. Most days the employees are lazy and the management is lacking, if there’s even management on site, which there usually isn’t. The hours are long and painful, even as a part time employee. You aren’t allowed to sit down or be on your phone to pass the time, even during day shift. When you are busy you have to beg for help to get someone to the front of the store to do their actual jobs. With the company exploiting teenagers in their steady supply being right next to a high school, the works are underpaid and unsatisfied. It can easily become unbearable. That being said, I would recommend this job to people with endless patience and a general dislike of people. Js.

A typical day at work after clocking is checking everything around the store to make sure all items are up to par and everything is neat and presentable. After that one must check to see if there are any special objectives to complete or any key notes to keep in mind by the manager. While picking up on the duties from the previous shift one must always be attentive for the approach of a customer to the window because they are above every other priority. In this job i have learned to be more constant, more organized, perseverance, more patience, and flexibility while learning, preparing, and delivering to customers our top notch food items. My co-workers were fair and always dependable. The hardest part of the job was doing volunteer hours right outside the store where we performed store maintenance like cutting the grass for example. The most enjoyable part of the store was turning someones face of boredom into a face of similes as they enjoyed having a good time.

This is an entry level job, so you can't expect much. It's not very difficult to learn and I was trained well and ended up proficient and confident in all areas by the end of my first year. After six years I was still making close to minimum wage even with several added responsibilities and being the longest employee at the time, so I definitely wouldn't say you get paid fairly. The starting pay was Under minimum wage with minimal tips. I did enjoy working most days but there were a lot of stressful days where we were understaffed. The drama was the worst, with most of the staff being teenagers. Over six years we went through 3 managers, and one was horrible both at her job and towards the employees but she was also dealt with fairly quickly.  Overall I would recommend this as a first job, but for no longer than a year as you will make more and gain more experience almost anywhere else. Don't expect to be actually valued as family as they say.

The typical day was very constant; duties generally included helping customers/ringing them up, making waffle cones, doing the dishes, taking out the trash, and occasionally decorating cakes. I learned a lot about responsibility from this job, as it was my first. Management was wonderful, my boss was very friendly and super easy to work with, easily one of the best bosses I've ever had! The coworkers I had were also a lot of fun, I never really had an issue with anyone I worked with during my year at Bruster's. There weren't really any difficult parts to the job. The most enjoyable part was the entire experience, it was a fun working environment and I genuinely liked everyone that I worked with and always had a good time.

Working at Bruster's I had a lot of fun being around customers and being able to show them a good time in our ice cream shop. I would come into the store, and prepare it for the day, counting the till and making sure everything is ready for opening. Then, I would open it to customers serving them ice cream and other desserts. Around 5pm another employee would come in and work the night shift with me. Come closing time we would clean the store and restock. Then, count the till and prepare deposits for that night. Working at Bruster's wasn't a hard job as long as you knew what you were doing and having fun. The best part of the job were the enjoyable and fun customers which usually returned often. The only bad part was the bad communication between my manager and her boss. Every so often the owner would come into our store and check it out. There were always miscommunications between him and our manager.

This job was great starting out as a first job. It provided valuable experience working with customers and working in a team without being overwhelming or exceedingly difficult. Slower days were enjoyable and fast-paced days were fun. Management was very flexible with scheduling and very pleasant to work with.

However, workload steadily increased due to higher customer traffic with no increase in team size or pay. This lead to greatly increased workload (ie. staying late to clean without overtime, new duties like UberEats orders, vastly longer lines) with no extra compensation, and became overwhelming at times, thanks to regular understaffing. Overall, great for a first or seasonal job but not so good long term.

Brusters can be a fun place to work if you make friends and and dont get stressed out. However, you have to fight for fair compensation and its ridiculous how much some of the managers get paid in comparison to the scoopers. Getting promoted can be a bit of a popularity contest if it is based on manager recommendation like my location. You really have to advocate for yourself and set boundaries or you will be taken advantage of. I developed arthritis after a while due to the scooping technique and scraping down the ice cream at the end of the night. Expect a lot of physical labor with little to no rest if your location is busy. It was annoying to see how the scoopers were carrying the store while a lot of the time the managers were chilling in the back. Overall, a decent part-time job if you are in high school with flexible hours and schedule, but don't expect much. 

I think if I had worked with different people I’d like the job more. But Evans, GA? If you don’t like doing all of the work while your coworkers sit on their phones, getting rude treatment by people who aren’t your boss, or constantly being asked to come in early because someone didn't show up, this isn’t the job for you. I wouldn’t recommend this job to anyone over 16 because if you’re over that age the drama you’ll be surrounded by will make you feel like it again. It seemed like people were quitting or getting fired (for good reasons) every week, and if I hadn’t needed the money I would’ve quit my first day. The only good thing is that the job was super easy, the manager is nice, and many of the customers are really friendly. 

The job is extremely stressful when it gets busy. I wouldn’t suggest it to someone who has bad anxiety, like myself. It’s your responsibility to take customer’s orders and make their food, while also cleaning and stocking. Nathan’s is also a part of this Bruster’s store, so you’re also required to cook hot dogs, fry fries, etc. I mainly worked at the walk-up window, and I was almost always the only one running it. Everyone else would be at the drive-thru. I feel like you don’t get paid enough for the amount of work and stress you have to deal with. As a positive note, I’m a naturally introverted person, but this job has helped me come out of my shell some. I’ve also developed good teamwork and social skills.

Top Job Titles	Average Salary
Ice cream maker 14 salaries reported	$15.30 per hour
Ice cream scooper 15 salaries reported	$13.19 per hour
Team member 8 salaries reported	$18.25 per hour
Assistant manager 3 salaries reported	$15.67 per hour
Team supervisor 23 salaries reported	$15.59 per hour

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