campus representative

admission representative

faculty

customer service representative

financial advisor

Bryant and Stratton College

What is the best part of working at the company?
Working here as a Contact Center Representative was honestly one of the most draining work experiences I’ve had. The environment is extremely favoritism-based. If you’re part of management’s “favorites,” you’ll get better training opportunities, more support, flexibility, and chances to grow. If you’re not, good luck. You’ll be left figuring things out on your own while watching others get handed opportunities you were never even told about.

Management loves to smile in your face and act supportive, but behind closed doors it’s a completely different story. Gossiping about employees seems more common than actually helping them succeed. There’s also zero consistency when it comes to accountability. One employee can get written up for something small while another does the exact same thing and nothing happens because they’re liked more.

The workload and expectations constantly change depending on the day, but communication is terrible, so you’re somehow expected to magically know every new rule immediately. Morale is low, pay is absolutely TERRIBLE, turnover is extremely high, and everyone feels replaceable. If someone leaves, there is constantly a new class of new hires coming in to fill their spot, which makes it feel like there’s always someone waiting in the wings rather than any real investment in the people already there.

The training is rushed and incomplete, yet management will still blame you when you struggle later. Metrics are prioritized over actual student service, so it becomes less about helping students and more about hitting unrealistic numbers. The stress level is incredibly high for the pay.

There are some genuinely good coworkers there and that is the only reason why alot of people stay, including myself. However, unfortunately the overall culture and management make it hard to recommend this job to anyone looking for a healthy work environment.

They make it seem like sunshine and rainbows in the beginning, but sadly after about a month or two the true colors of this organization show. 

Biggest take away is - just stay away and dont waste your time.

What is the most stressful part about working at the company?
You’re expected to handle a nonstop flow of students while also hitting all these metrics, following scripts, and keeping everything “perfect,” but the rules or expectations always feel like they’re shifting and not clearly communicated. So you’re basically trying to do everything right while also kind of guessing what “right” even is that day.

And there’s no real breathing room. One tough interaction rolls straight into the next one, so if something stressful happens you don’t even get time to reset before you’re already on to the next call.

It also adds a lot of pressure when you feel like mistakes are judged inconsistently, so you’re always second-guessing yourself like “am I actually doing this wrong or is this just gonna depend on who’s reviewing it?"

I think the job is actually great. You are always busy and have a great team to turn to if you ever need anything. I have had a ton of different jobs and this one feels just right. Sure there is stress to meet performance expectations but the stress is the stress you put on yourself because of your own ambitions to do well. The managers are actually some of the best I’ve ever had, they seems to be flexible as much as they can be. Now this job isn’t something you can do while going to school or make your own schedule, don’t get me wrong here. You do your scheduled shift and use the time off you have to work that around your life. The training is great and everyone is willing to help. I think at the very least, this job can be a great building block for those without an education. Even those positions that say “bachelor or Associate required” actually hire those of us without bachelor and associates degrees (which is confusing but I’ll take it). I see myself retiring here expect there are a few things that cause me to consider alternatives options. 
1.) there is never a slow time in the year, since it’s online schooling with 6 starts, you will always be working hard to stay on top of things. Not a problem if you like that but if you are someone coming from a different school with summers off or slow semesters, be ready! 
2.) OT is difficult to get, to be fair, we are luckily we aren’t paid salary like most colleges. So the opportunity for OT is huge however, it’s not as available as you might want or need to keep up. 
3.) promotions are limited. Since everyone in the college are pretty much paid the same, you can’t really move around to get a bump in pay. If I was to switch to Financial aid or Admissions, you would not receive more money knowing more of the college. 
3.) pension! This college doesn’t offer state pensions. I don’t even know if the 401k is good because they chip in 50% of what you chip in. Not matched. 
4.) there is the benefit of working from home but it takes 6 months before you even qualify for that benefit 

Really, it’s a great place to work and I would recommend anyone to join. The time off is generous, the pay is reasonable and I love the people I work with and for. You won’t get rich but if you are someone that needs that additional support at work, I think the team at this college can help you fit right in 


As a school BSC is great. They work with students who need a second chance. As far as the admissions department, STAY AWAY. They will try to tell you that you spend your day helping students and 'changing their lives'. While this is true for some students you will learn quickly that all they care about is making their quota, something they haven't done in years. They try to avoid using the term 'sales' but it absolutely is. You will spend your days calling from a list of prospects that requested information 5+ years ago and has been called by the last 10 reps who have been hired (and quit) in the previous six months. Your training will be minimal and there will be constant contradictions. If you point out these contradictions you are told you are being 'insubordinate'. Management will use whatever manipulation and intimidation tactics to push you to enroll more, more, more. You will be micromanaged to death. They will pull you from lead rotation without telling you thus eliminating any possibility of you correcting whatever problem got you pulled in the first place. Coworkers are only out for themselves and if you are team oriented you will be taken advantage of. Poor ethics are the way in the office and they are not above lying to get a student to sign up. Hours are long and inconsistent. You will have to work Saturdays. They will ask for volunteers for events but because you have the least seniority you will be forced to cover.  No matter how many students you enroll they will always want more and your best will never be good enough. They will tell you to control what you can then blame you if a student doesn't respond. The constant rejection on the job is very difficult to deal with but some students absolutely make it worth it. You will hear stories that will humble you on your worst days and seeing them succeed will bring instant gratification. Even so, the good does not outweigh the bad.

Management is only interested in their profit. They need to learn a thing or two about employee appreciation, valuing people with difference (disabilities), get organized, show compassion, make their expectations privy to the employee before they let them go...the list goes on and on. Grossly mismanaged (upper mgmnt).
The salary was decent for higher ed, however when you deduct your so called benefits you soon realize you are underpaid. $468 a month for single medical coverage and the copays are high. Add dental and vision coverage and that's another $50 a month.
They take advantage of the "federal law prohibits rewards of any kind to admissions reps" to the extreme. If you can't reward them, then show them your appreciation with a schedule of raises or discount their premiums on company benefits.
Tuition reimbursement...what a JOKE! You have to wait a year to take free classes at Bryant and Stratton and THREE years for tuition reimbursement at any other school.
Vacation time...2 weeks for the first FIVE YEARS. Even for management. Laughable.
Office supplies? You just about have to beg for what you need to do your job. File folder labels were an issue. I never did get a tape dispenser!
If you have never worked in the corporate world you won't notice, however when you come in with years of experience, it won't take you long to see that Bryant and Stratton College is only out for themselves and does not invest in their employees.
Unfortunately, I disclosed a disability of mine during the interview process. They seemed quite understanding at the time and chose to hire me regardless. After only 5 weeks, I was let go...without prior warning, and essentially told it was due to my disability. Not very compassionate or smart on their part. The have changed their reason 3 times so far for why they let me go and none add up. One would think a college would have a better understanding of the Americans with Disabilities Act, but apparently not.
But otherwise it was a great place to work. ha ha

Good work/life balance, as i'm rarely pressured to work OT and scheduling is very flexible based on my needs and department. Coworkers get a long well and department manager's are fairly relaxed, this creates a laid back office environment . The company tries to hire from within, and definitely gives the benefit to internal candidates when at all possible, this is mainly due to lack of advancement opportunities or monetary compensation increases though. However, the starting pay rate is higher than the higher education industry average. 

There is major lack of incentive to achieve goals and further the company as a whole. As long as i've been employed, every year is a base 2% increase in compensation yearly, and this percentage is based on annual salary not hourly rate regardless of performance! This creates and environment that supports doing the minimum, as compensation is the same whether you bust your butt or barely get by and management rarely acknowledges good doing and NEVER gives company bonuses. On campus management is so focused on admissions that all other departments are ignored for the most part and not rewarded with lunches or company acknowledgement.This is even more discouraging because Bryant & Stratton's admission's team does not go out in the community and recruit, but rely simply on marketing and word of mouth. This results in the department getting the most praise despite other departments viewing them as doing minimum work. Also, head management is based out of New York, and they do not understand what it is like to be a campus based employee. They often set goals and create procedures that are not conducive to success or practical 

I would recommend Bryant & Stratton as a entry-level career stop, but not somewhere I would plan on building my career for a long period of time. Enrollment's have been headed on a downward trend lately, and corporate management is only getting more stingy with budgets.

The hours are 8am - 5pm 4 days a week with an hour off for lunch. You have a 12pm - 9pm shift one weekday each week, and some Saturdays sometimes 4 hours, sometimes 8 hours. 

Expectation is to call, email, and text blast students every day, especially for attendance. Think call center more than Advising. Also responsible for course registration, and heavy data entry. 

There is no professional development. No affiliations. No PD dollars. No conferences. 

The work place environment is suffocating. No professional license. Scripts for everything. They'd chain you to your desk if it were legal. No more than 2 photos in your half cube. No polos before Memorial Day or after Labor Day. Cameras everywhere inside the building, for watching employees. Employees get tracked daily for clock in, number of inbound and outbound calls, length of call, voicemails delivered, content. VP sent out a mass email telling people how not to sit in their desk chair. No lie. Also sent a link to an article that blasted diversity and holistic education to make for profit look good. Director preaches corporatism over education. 

Admissions brings in anyone and everyone and the company provides little to no assistance for these extremely at risk students. Students are often unreachable by phone or email. Many are often confused about basic fundamentals. Many cannot navigate a computer, or better yet, some don't even have one. When enrollment is high but graduation percentage is in the teens, there are many red flags. 

Executives don't know management 101. Sloppy, unorganized, inconsistent processes and procedures. This is not higher ed. It's a lifeless corporate machine. Nearly everyone wants to leave.

This place is a nightmare. You'll spend about 50-60 hours a week working, with horrible benefits (they'll tell you they're good, but they are terrible), little vacation/ sick time, and basically non-existent 401K contributions. They grossly underpay most of their staff and expect faculty and staff to do far more than their job description. The teaching loads are atrocious, and the expectation is that you have good grades in your class and high retention or your "iFIT" score (which they use to decide if you can teach or not- but cannot even explain the algorithm used to compute this score) will drop and you could lose your job. Well, if you want retention- stop bringing in students that will never make it through the programs they sign up for (like nursing, for example), and if you want students to succeed, you need to have more full-time faculty and far fewer adjunct faculty. They eliminate positions all the time, then tell you "there won't be any more positions eliminated".... then a few months later they do that anyways. The only enjoyable part of this was the teaching, but then they expect you to put so many different components in your courses (authentic assessments, maintaining multiple graded samples) that you constantly feel frazzled and disorganized no matter what you do. And their credentialing policy is a joke- they have people who know nothing about the subject matter determining who can teach it (guess what- you're not Harvard, so course to course matching is ridiculous). I wouldn't recommend this place to potential students or potential employees.

I would not recommend that anyone work for this company. I have been told many times that people are not the focus of the company and that education is not "student" centered. 

The first problem is that I was far more comfortable with calling BSC a company than a college. They're goal is to put butts in seats and that's evident by their admissions process. So many students have told me they weren't sure how they got to college as they came to what we call an "open house" and they were signed up by the time they left. 

These shock and awe tactics will put BSC back years. They have proven they only wish to make a buck. 

In terms of work, management is lacking, leadership is lacking. Everyone is reactive rather than proactive and no one has the flexibility to be creative. It's much like teaching to the SOLs. The unfortunate part is that even if the support was there, the curriculum is subpar at best. I'm not sure I would be comfortable sending anyone here for an education. 

There have been many times where I have been put-down, talked about, and kept in the dark. In a leadership role you expect to be supported, however, this is not the case. They do not care about your opinions and if you share them, they take offense and you are punished, even if what you are suggesting is what may be best for the campus or college. 

In short, don't work here. It's not worth the stress and the pain of dealing with a poor example of higher education, where every student is a dollar sign.

Classroom teaching consisted of two 80 minute lectures taught twice per week. Course administration required 16 hours weekly grading the 15+ assignments the students were required to accomplish, preparing course material, establishment of guidelines regulating curriculum goals, and various administrative tasks that were assigned by the College Administration. My fellow teachers were very helpful in guiding me through the process of constructing a philosophy course at Bryant & Stratton, which was a highly regulated corporate production requiring the fulfillment of many specific tasks related to the inculcation of skills useful in the business world which were not specific to the indicated field of study. The hardest part of the job was learning to construct a course according to the corporate rubrics which were utilized at Bryant and Stratton, which I labored very hard to fulfill. The most enjoyable part was the student interaction, and the steady progression I made in mastering the Bryant & Stratton teaching methodology, which was far different as the product of a business school paradigm from the norm I had come to expect in the humanities.

The college is a good place to work most of the time. Because it's a small college, you do get a "family" feel and form bonds with your co-workers, at least in your department. I have an awesome manager who always listens to my feedback and is willing to act on it when possible. The workload can be challenging at times but there are more good days than bad days. My only gripe is sometimes leadership will get in the way of actually doing my job, they will ask you what they can do to improve the college but when you actually need to get a job done they sometimes prevent me from getting stuff done. Furthermore, you'll get people making decisions about IT that don't know anything about IT, resulting in some questionable decisions/requests. Also, the IT department as a whole could use some expansion so we can provide better support for the needs of the college. Despite those small hiccups, the college is a rewarding place to work because you actually get to see the impact you have on people's lives, both on the student side and the staff side. Management recognizes your hard work and accomplishments and rewards you for it. Salary and PTO are satisfactory but the health insurance is pricey for the family plans.

Top Job Titles	Average Salary
Campus representative 10 salaries reported	$21.15 per hour
Admission representative 3 salaries reported	$47,500 per year
Faculty 7 salaries reported	$32.14 per hour
Customer service representative 1 salary reported	$45,500 per year
Financial advisor 3 salaries reported	$20.33 per hour

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