customer relations representative

sales support analyst

janitor

technical support specialist

sales engineer

Buckeye Broadband

Hours are flexible because they are open 24/7. The building is beautiful with a pond and long paved walking paths with private property parking with security cameras regularly patrolled by local PD. Outdoor patio for summertime lunch breaks. They also have a gym inside with locker rooms for no additional cost or fee to the employee. They have a big lunch room with industrial cooking equipment for large events. They also have catered lunches from local restaurants in the area during lunch hours. Overall it is an awesome foot in the door to get experience most of the positions are entry level and require little to no experience. Pay and benefits are very good. ~13/hr for billing 15~20/hr for technical support positions. There are also commission based incentives for both departments and annual raises with paid time off and sick time. They have multiple meetings and events through out the year for full-time employees with free lunches and other benefits. Anytime there is a big sports even on TV they play it on the projectors and all the TVs, you are able to get on the internet and watch videos and other stuff if you have any down time between calls. For the most part the employees are all really awesome people but the turn over rate is very high. They used to have very good holiday pay with double time even triple time on holidays but they took that away. They also used to have paid lunch breaks, not anymore. They are slowly taking away benefits and increasing workloads.

Some of the other negatives are constant calls about things you can not control or fix, the executives get fired/moved around on a regular basis. The people who actually run/own the company have no clue what the day to day operations are and all they care about it making money and numbers on spreadsheets. If you have an extreme amount of patience then this is the job for you. Any rudeness to customers is not tolerated under any situation, the customers are aloud to verbal abuse and assault you and you can not do anything about it you have to sit and take it even if they threaten you, you are not under any circumstances aloud to hang up on a customer. They also recently started to make technical support have monthly quotas they have to hit selling products. The executives are more concerned about selling products and making money then they are about fixing technical support problems and fixing existing issues with products/hardware they sold people and basically lied to them about because people will do and say anything to save them selves and the management told people if they do not make the quotas they will be fired so the employees lie and manipulate customers with little technical knowledge and try to up sell EVERYTHING. The people who get the biggest annual raises are the people who sold the most. Not the people who helped the most during outages or fixed the most complex problems that no one else could fix.

I worked at Buckeye for some years. They are always changing and that includes your schedule. There is very little room for advancement unless you've been there forever and have gotten in good graces with someone higher up the corporate latter. Management sucks. They tend to micromanage and the managers are not at all helpful. They only worry about numbers. The schedules are not set so you will work different hours daily and even that changes quarterly. Insurance is great, but it takes lying and cheating to get to any higher paying position to afford it. You do get free and or discounted services. That's how they get you to stay cause otherwise you won't want to. They have a high turnover. Not the great company that they were 10+ years ago. At all. Vacation time is built as you work. Caps out at 25 years with then only 6 weeks for the year. Paid sick time up to 45 hours per year, but you still require a Dr's note. Half hour unpaid lunches. 16 hours PTO. You will work holidays and weekends. They used to actually screen people. Now they will just hire anyone off the street. Great co workers over the years. You do also get to keep free services for life if you retire after 10+ years. 

When I started in 2008 this was a great company to work for.  As more competition moved in to N.W. Ohio customers started leaving so the company replaced virtually all the old management team that had been there for years.  A new management team was brought in from major national cable companies.  The work culture and environment changed drastically. The quality of training declined and expectations of job performance were no longer clear.  Strong business ethics in regards to selling services to customers were no longer a focal point.  For this reason and several others the customer service end of the business started suffering making it an unpleasant job as many subscribers would only contact us to register a complaint.  

The best thing I can say is that the job paid a living wage and had good benefits.  However, the new management team had spent the last three years slowly reducing employee benefits.  Examples of this would be no longer paying overtime for non-celebrated holidays, reduction of our cable TV services, and reduction of time and partial payment for lunches.

What is the best part of working at the company?
Working with senior citizens to help them get their services working. Giving them the time the patients in the understanding they need when their service is not working and making sure that they’re listen to and heard.

What is the most stressful part about working at the company?
The leader ship does not train you, and they do not listen to you when you complain or have problems with internal support like the tier 2 agents are very mean and don’t like to help the new agents when they need help learning how to fix things they don’t know how to fix… It’s a very hostile environment and not friendly for women at all… Problems go ignored and unaddressed

What is the work environment and culture like at the company?
Very stressful, very hostile and no real training you have to figure everything out on your own

What is a typical day like for you at the company?
Customers, yelling and screaming because their services don’t work and we cannot send to a supervisor because then we get points taken off of our scorecard

This company is horrible to work for and treats people unfairly. For over 20 years I worked here and saw many locations, many changes, many managers and many mistakes. In the past five years they finally recognized that streaming was taking over cable viewing. When they finally saw the sub count drop, they panicked and hired new upper management that destroyed the company and fired around 25% of the workforce. Now, people are scrambling to get subs to come back and it is not working. They changed their name to reflect they are now an internet company and not cable, since that really is not their business any more. The new building is like a jail. The key cards are checked to see when you come in and when you go out. HR is like the grim reaper walking around firing people. They think BCAN and BCSN will save them, they are sadly putting money into lost causes. This is not the company it was, it will never bounce back and be what it was. They failed to see the growth of technology and now they are paying the price.

They are 24/7 365. If one of your regularly scheduled days falls on a holiday you have to work it. I was told that this was not a sales job. That was a lie my first week of training they then let me know that you are expected to make at least 22 sales a month. Everybody is required to work one weekend day, so you will never have Saturday and Sunday off again as long as you work there. Never even met a supervisor and was just set free with my own desk and expected to answer calls and just wing it. If you need help don't bother asking a fellow employee because they will just ridicule you and treat you like you are not stupid for knowing the answer. I lasted 4 weeks here, between the horrible training, the expected metrics, the terrible schedule and angry customers that just talk to you like you are not a human I decided it was not for me and to move on. This job would be perfect for somebody with no self respect and has no family or social life.

Working here was pretty good. I started with second shift hours and eventually through shift bidding a couple years in got a Monday-Friday shift. One major downside, when I started the job there was no specific requirement for making or mentioning sales, but now there is and it is a large part of your metrics. I personally hate it when people throw a schpiel about which products you need over the phone, so I struggled with doing it to others and my scorecard suffered because of this. Also, the After-Call time metrics are too short. You are required to finish up your call in an average of 30 seconds and sometimes that is simply not possible. In the end, my scorecard fluctuated so much monthly and for things out of my control that my anxiety was through the roof. You need to maintain a 70% or more on your scorecard monthly to continue to work from home. Otherwise, you need to work in the office the following month, no exceptions.
Overall, this job is great as entry-level IT.

Working for buckeye makes me feel very very welcome to the team. My teammates I can rely on for help when I need it and we have monthly on site meetings. THe work from home option is a bonus for us in the call center because if we are under the weather but can still work then we can just work from home and not miss a day or use up sick time.

The biggest downfall though that I warn everyone thinking of working here is the customers. I hear all the time it's a call center job and that's what most of them are like, but not these customers. The customers from Toledo OH are fairly rough to us agents and it gets very stressful. Supervisors and management do their best to make life bearable while working because they know how bad the customers can be, from cussing us out to outright death threats over a unpaid bill is very taxing on us mentally.

Most days are good. I wouldn't say great. Half indoor work and half outdoor work. Most customers are great but some are a nightmare. It's all how you look at things when it comes to customers. Toledo is union. Sandusky is not. Management at my time was a joke. It's a old boys club for the most part. Toledo management likes to keep Sandusky as a after thought until something goes way wrong. Then it's a mad dash to try and fix it. Example would be when fiber came to Huron. Sandusky warned Toledo this is happening and needs addressed now. Did management listen?! Nope! Now Buckeye is last to the game for FTH and I imagine it's hurting. Hardest part of the job is weather and throwing a ladder. But that's easy to be honest. I fully disagree with the way money is wasted all around. Old vans with little updating. 

I was with this company for nearly 12 years. The work/life balance is rough if you are not in a leadership role. If you manage to move up in the company you do get more flexibility but that also depends on where you work in the company, as some leaders don’t understand the concept of culture. Up until I became a manager, culture was awful. The turn over at this company is insane, the majority of your job is training new hire because it’s a revolving door. I will say I learned so much in my many roles there and I met some great people along the way. However, agents are not treated fairly, it’s one giant political game and you need to know who to “get in with”. 

Top Job Titles	Average Salary
Customer relations representative 1 salary reported	$42,500 per year
Sales support analyst 5 salaries reported	$41,000 per year
Janitor 3 salaries reported	$16.00 per hour
Technical support specialist 4 salaries reported	$24.00 per hour
Sales engineer 4 salaries reported	$94,375 per year

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