instructor

staff attorney

english as a second language teacher

member services representative

dentist

Building Service 32BJ Benefit Funds

You can tell by looking at tenured reps that they have high level of stress.  People are always quick to get back to workstations in fear of being reprimanded for tardiness.  Supervisors critiques are will make you feel inferior and are very bias.  You get a 2 months training for concepts:  Health, pension, and system navigation and are expected to know the majority if not all what you’ve been trained.  

It’s a toxic work environment one jn which I’m happy was let go from.  As the supervisor continued to plague my existence there I knew at some point my tenure would end.  When you constantly have someone talking down on you it’s obvious you won’t build confidence and will regress rather than progress.  

Call monitoring is on high alert and you feel the tension the minute you hit the call center floor.   If you do train for the position you’ll see that they have another class training for the same position.  Which tells you that theirs a high turnover ratio.  

While the hours are great and health benefits are awesome, this job isn’t worth the stress nor a person mental heath.  This job wasn’t for me and I’m happy I didn’t make it out off the probationary period.  Truthfully, I was thinking of leaving but was trying to make it work but it would’ve been a bad relationship if I had stayed here. 

They should definitely extend training for 3 months to ensure an agent is ready to deal with everything they want out of a new hire.

Ps.  It’s a 2 month training which is followed by 5 month probationary period and if you need time off you must have documentation showing valid proof.


Upon my initial interview, I was immediately impressed by the diverse and inclusive upper management team at the 32BJ Health Fund Dental Center. I was particularly pleased to see a team that was led by women, which is a rare occurrence in many industries. 

In my time at this employer, I have found that my years of experience and knowledge are highly valued and put to good use. I am consistently challenged and given the opportunity to contribute to meaningful projects, which has greatly enhanced my professional development. Furthermore, I feel appreciated and valued by my colleagues and superiors, which has helped to create a positive and supportive work environment.

One of the most attractive aspects of this employer is the ample room for advancement. The company encourages career development and actively supports its employees in reaching their full potential. Additionally, the work/life balance is excellent, which has allowed me to maintain a healthy and fulfilling family life while pursuing my professional goals.
Lastly, the health benefits and retirement package offered by this employer are truly exceptional. The comprehensive benefits allows me to access quality healthcare and peace of mind, while the retirement plan provides a solid foundation for my future financial security.

Overall, I can confidently say that this is an outstanding employer that truly values its employees and members and supports their professional and personal growth.


Your working experience will depend on which department and role. A lot of Staff members are able to advance if they come from analyst backgrounds. However, promotions are rare and due to the turnover of the leadership and lack of a centralized Talent Acquisition team, the organization is not really on top of all of the backgrounds and capabilities of their employees. It would benefit the funds to invest more in training. The cliquey environment is changing with their new Executive Director and their new Director of Operations so I feel this organization is only going to improve. They have also made more of an effort to hire people of color in leadership positions and that is something that should have been done many years ago. Diverse employees from all backgrounds and everyone works very hard. Management and Directors need more training on empowering leadership and more development in terms of the quality of knowing how to empower productivity and get the best out of their direct deports. Putting out fires only works for so long. Directors need to look at the bigger picture and be able to let go and learn to delegate responsibilities to their management teams.

I worked there for 6 years a lot of very nice people to work with and some of the management were good to work for. But as former head of the union I was a witness to a lot of under handed treatment of staff. I have seen managers talk down and scream at staff for no apparent reason. And there always seemed to be an underlying tone of fear among workers. A lot of people scared to lose their jobs knowing management would circumvent the union to do it. There was little to no transparency when it came to management accountability. Staff were not acknowledged and/or rewarded for suggestions to mainstream workflow or for consistent hard work above or beyond the typical work standard. Many people were given work and responsibilities beyond their job description but never promoted or given an official title or promotion. Also it was a very immature and unprofessional atmosphere. And many of the staff where paid far below the national average pay grade for the work they performed. There was very little room for advancement.There was a lot of nepotism where people were being advanced not based on seniority or merit but who they knew.

It’s a horrible place to work at. Backstabbing is rampant. Upper management does not support you or ignores you if you bring it up. It’s a highly vertical place and you are discouraged from speaking to anyone above your level. Upper management belittles you and is insanely arrogant. 
Micromanagement is high and you are not allowed to make your own decisions. 
Infrastructure, software and other business tools are highly outdated. They will treat you poorly if you request something slightly more modern or updated. Work from home is forbidden. Dress policy is more formal than other comparable organizations.  

HR is a joke. They make you fill out timesheet on a weekly basis. When I was hired, the onboarding HR rep discouraged the new hires from putting money aside for health expenses, claiming that with $0 copay in some clinics, you should not need any HSA. That is utterly wrong. You still have to pay for tons of things out of pocket. 
If you bring up issues of other employees boycotting you or impeding your work (and this is after talking to your supervisor who ignores you), HR also ignores you and blames it on you.

This non-profit is divided in two parts Union and the Funds. It uses a vendor's software to manage its members. Although they try to run a tight ship, the upper management seems oblivious to the needs of the lower analysts and developers. Analysts are told to literally "big brother " the testers and developers to get work out of them. Although theres a lot to learn, the learning curve of the CRM application is very steep and some IT managers who have been working here since over a decade do not share their knowledge easily, but may expect you to know the application  in a few weeks! Some Directors who have written mediocre requirements for some application functionalities refuse to take responsibility and in fact pass on the blame to analysts, the stakeholders or the vendor.  

Although I am aware of the uncertainties of a startup (this isn't one). It is often hard to function with numerous hindrances esp from some directors. Example they do not believe in templates! Some of the directors are very cool and very easy to work for. Most analysts here are very knowledgable and fun to work with. Most testers are very nice and the staff on the

Working summers at the apartment complex was difficult some days with the constant movement around the building. Helping tenants with personal inquiries sometimes were very demanding. As a summer relief employee, I would work double shifts (16 hours) some days on top of working 15 days straight. I learned a great deal with how to manage my time better by commuting to New York, NY every day. I also learned how to work with different types of people and how to deal with the every day stresses people go through. My co-workers were very helpful with me from the beginning and I caught onto the routine of working in the apartment very quickly. The hardest part of the job was probably working so many hours in the middle of July and August. The most enjoyable part of the job was being able to work in New York City every day, I enjoy the fast-paced mentality everyone has.

Working for Building Service 32BJ Benefit Funds was just so rewarding in so many different aspects. A typical day was entering the Executive office of the Benefit Funds, sitting with my direct boss,CFO to discuss what was on the calendar, any meetings that needed to be set up, going over reports, signing checks the list goes on. 

I learned so much working for a Benefit Funds of the the Union. My 14 years at the Funds taught me how to be humble and understand people needs, not that I never did in the past, just in a different perspective. Understanding the members, listening to them, working for them, providing for them.. All so rewarding. 

My co-workers were all a delight to work with.. All 300 of them! 

The most hardest part of my job was being let go after 14 years of employment with such an amazing  organization and people. Leaving my boss was the hardest, bittersweet when I was let go, due to downsizing.  

The most enjoyable part of my job? Working for the members and with the members. So rewarding.

I enjoyed going to work everyday knowing that my job was to provide great service to our members and people that did not understand their benefits. It made me feel great when people would say how wonderful they thought our company was. I did not engage much socially with my co-workers due to we were a high volume call center, however, we worked great as a team in helping one another our to ensure our members were properly serviced. The hardest part of the job was when there was a delay or an issue with a members benefits and the administrative department had not provided a response or resolution in the time frame indicated. It was difficult to inform a member they have not had a resolution, but eventually there was one. Management was great in terms of updates and training us properly with updates and changes to our company policies and benefits.

A typical day is spent on the phones servicing union members with their multi-layered benefits plans providing good customer service, problem/conflict resolution and educating the client on policies and procedures.

I learned about Health, dental, life and accidental insurances. Learned about pension and supplemental retirement plans, how to juggle priorities in a fast, team-oriented and hightly demanding work environment. This last was the hardest part, especially being monitored constantly by management.

The most enjoyable part was stretching my abilities while growing in confidence and competence while enjoying the learning process.

Top Job Titles	Average Salary
Instructor 7 salaries reported	$55.00 per hour
Staff attorney 5 salaries reported	$95,769 per year
English as a second language teacher 7 salaries reported	$57.14 per hour
Member services representative 5 salaries reported	$59,235 per year
Dentist 8 salaries reported	$152,006 per year

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