sales associate

retail sales associate

packer

customer service representative

accounting assistant

Burberry

I was a packer for about 2 years. It was a terrible place to work at for many reasons. For one the management didn't work to solve problems I addressed to them. It’s like whatever you tell them they completely ignore. Also, about half off of the employees in packing are very self centered and Introverted into their “clique.” They will take about you. They will be treated better by leaders. For example; the people in the clique are friends with leaders outside of work so they will be treated at a higher level then someone else. I was an eye witness to this everyday. Another example would be if someone who the leader is friends with is talking they won’t tell them to stop. However, if it was someone who the leader wasn’t very close to they would tell the people to stop talking and do their work. One time I was doing consolidation with another employee and the leader came over and said we were taking too long. Neither of us were friends with the leader outside of work. On top of that, it was my first day learning how to do consolidation. Packers were supposed to grab the box that was right in front of them and not push all the big ones to the back of the line. I remember every time I was in the back of the packing stations most of the people would just push all of the big boxes to the the end. I never complained about it. I was doing my job. I was one of the hardest workers in packing and for doing everything right I was treated with a huge level of disrespect. If your reading this don’t ever work here unless you fit the mold to be in the “clique.” You will be treated differently than other people. There are some good people in packing but those good people are not respected enough by the leader.

Burberry is a great Company to work for with it's great benefits and people that you work with on a day to day basis. A typical day for me would be to come in make sure all my APP ( Asset Profit and Protection) associates has arrived to work on time. Make sure that the first sweep of the store has been completed by an APP associate. I check my emails continue with any unfinished investigations if there are any. Depending on the time and day that I am scheduled to be in I will help conduct the morning meeting, which includes me explaining our the topic of the month, also educating associates on how they can help protect the company brand and deter and detect unusual behaviors along with other topics for example credit card fraud. Also on a daily basis I am meeting with the Operations manager and Department managers to ensure that the building is up to code and that associates are following all rules. My co workers and I always meet in a group settings or one on one setting pondering over ideas, and suggestions on how we can reduce our shrink( Items that we are suppose to have in store compared to the that we have in the store) numbers and how we can better service our clients and keep our assets secure. Some of the hardest task that we have here would be trying to be present at four stores at once. I work mainly at the Flag ship store we have three other stores that we attend to if are any altercations or events going on. I enjoy being at work with my co workers. I am a high energy guy who works hard and I enjoy doing my job.

A typical day at Burberry may usually be chaotic at times, To start the day off a manager will lead a group meeting to share notes and knowledge about the day to either the opening or closing team. After the meeting we are sent to the floor knowing our expected selling goal and are expected to sell and achieve in our personal and stores KPIs. Working at Burberry has taught me a lot about working hand in hand with a customer and providing them with a luxury experience. I have learned a lot about time management skills which have also helped me a lot with school. I know how to complete my tasks in time with out distractions while also achieving my daily sales goals. I love working with all of my co-workers. They are very helpful and approachable and make the job environment a better place. The most enjoyable part of my job is having a customer walk through the door and helping them find something that lights a fire in their eyes. I love helping someone find something they love and helping them do that in a luxurious fashion. I love seeing customers walk out of our door with a smile across their face and happy, providing them with that perfect service will ensure that they will come back to shop with that certain someone and it is always the best feeling when they come back looking for you.

I have a lot of work experience in luxury fashion so my expectations for a brand like this were high. During the interview process, I told them that i needed to be making more than my previous job. They said okay but still offered me a very low compensation. I guess they offer this hourly wage to all new hires. Since this was the case, I needed to make up for my compensation with my commission. The store I was placed in was extremely slow. Sometimes only a handful of customers would walk in and not one of them would purchase. It was very difficult and I was not making enough money at all. The people I interviewed with told me not to worry and that I would be making a lot more than my previous job. after 6 months, I asked to be transferred to a different location since my previous job was at a flagship store on the upper east side and I still had a lot of clients who I kept in contact with. They would not transfer me so I left. Other than a poor compensation, there is absolutely nothing to do in the boutique. for the day we would all keep busy on the iPads and try on clothes. not much to clean up because no one came into the store! I must say that I love this brand and the merchandise but it is just way too boring and somewhat meaningless to work here.

I loved my time at Burberry. The management was excellent. They are firm but know how to have fun at the same time. If they see that you are doing your best, they will show their appreciation for you. The team is very inclusive and diverse. There wasn't any corporate politics or power hungry envy going on (like you see at many other retailers). The clients are awesome as well, many of them being renowned in the field they work in, you never know who you'll rub shoulders with. The main store was also gorgeous and people were normally willing to give advice, train, and show you how to do things. There also isn't a lot of stress or pressure with this brand because it's so elegant and well-respected, you don't have to act desperate to sell anything. There's a sense of dignity that you'll have for the product, the brand, your team, and yourself that will make you so proud to be a part of this elite team. They are selective but it really is because they want the best fit for the brand and the work culture. There's no slapping each-other down, finding someone to blame, constant comparing and jealousy games being played here (like I've seen at other brands, and I've worked for many.) Great job guys! I've got so much love for you!

I enjoyed my time at Burberry a lot. 

They are at the forefront with the technology they use, creative, dynamic, ambitious and fun place to work. 

There was a good vibe during my time there. I liked that fact that management just left me to do what I needed to do in a way I thought was best for Burberry. Their processed then were not overly developed, so there was room for thinking and acting on your feet. It also meant that there sometimes was a lack of knowledge about their own network, which sometimes lead to reactive activities. 

The hardest part of the job was when minds changed, last minute and teams had to rush to facilitate the change in direction. 
Some regions were more change averse than others, which made making changes more challenging. 

Being heavily dependent on providers, tended to slow certain activities down, due to information not always being at hand. 

I enjoyed the travel a lot. I've been sent to various locations in and outside the UK to deliver the projects I was working on. 

I loved the autonomy I got there.

Long story short... I thought this was going to be my dream job.  Nearly 3 years later it was one of the most traumatic retail experiences of my life. 

What they say is true, management has a lot of turn over so when one likes you .... they are soon gone ... only for another person to come in and  play politician.  I had the combination of worst most unprofessional managers I've ever worked with in my 10 years of retail management.   

A lot of turnover in this company all across the nations and the highest in in the Americas.  I know this because I was a manager. 

Company culture is poor.  Brand is nice - outerwear is fantastic of course.  Benefits are pretty good - not the best I've had but top 3.  

I would not gamble your future here if you're looking for advancement or a career.  

This place broke my heart.

Night time management is incompetent and allows temps to disrespect leads without repercussions. This happened to me often and both of the supervisors continuously allowed this misconduct to occur time and again. These same associates were also allowed to continuously disrespect the company by not producing any work for hours on end. Scanners were allowed to manipulate situations and the two night supervisors would value their feedback even though it was not valid / accurate. Management simply DOES NOT want to fulfill their obligations to the company and as a result have allowed a hostile environment to thrive.  I would NOT recommend this place to anyone.  Management were also inconsistent with schedule times this including frequently switching break times to later times as shifts were 12 hours a night. 

The company as a whole has gone in the direction of wanting only people who fit the super model image they portray in their European Runway Shows. You will be called fat by upper management and told to lose weight if you are over a size 4. Hard work and dedication is never rewarded no matter how long you work there.
I would not recommend this company at all. Not enough pay for all the stress. If you are doing good on your sales goals, instead of complementing you, regional management will ask why you don't do that good all the time and tell you to use that as a building tool to do better. If you are not making goal, they threaten to fire your entire staff while saying they don't know how to sell the product properly.

Burberry is a very well known and established brand. This made it fun to work for but also they were very set in their ways and made sure we all followed the correct curriculum for every project. 

I mainly worked with the fabric manager and learned a lot about the factories and how important the delivery of fabrics were to complete the collections on time. 


Fabric board for big meeting was my favorite part of the job as I like to create things and make them perfectly presentable

Top Job Titles	Average Salary
Sales associate 3 salaries reported	$23.33 per hour
Retail sales associate 10 salaries reported	$1,950 per week
Packer 10 salaries reported	$2,175 per week
Customer service representative 1 salary reported	$19.00 per hour
Accounting assistant 2 salaries reported	$19.00 per hour

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