call center representative

customer service representative

legal assistant

building engineer

bilingual call center representative

Burnett Specialists

Burnett Staffing is a job placement company. They were really nice to me and even helped me after I was done with the specific job. The Job they placed me in was as an Annual Enrollment Customer Service Associate for Hewitt and Associates. While I was actually working for Hewitt, the actual management was done by Spherion, and unlike Burnett Staffing, it felt that they left much to be desired. I didn’t feel like a person to the Spherion staff, I was expendable and it was only sheer luck that I stayed on as long as I did. The thing that made me want to hold on to this temp job was the fact that we could have possibly gotten a permanent position with Hewitt and Associates which would mean more job security, (and the possibility of more pay).

I really didn’t get to associate with my co-workers that much. We would chat if there was time between phone calls, or during our lunch break but that was about it. The hardest part of this job was also the most enjoyable. We would often get calls one right after the other and although this made it difficult to pause and catch your breath, it did make the day go by rather quickly.

Working at Burnett Specialists has been an incredible experience! The company truly values its employees, providing a supportive and collaborative work environment that fosters both personal and professional growth. Leadership is approachable and genuinely invested in helping everyone succeed.

One of the things I appreciate most is the culture—Burnett operates with integrity, teamwork, and a strong commitment to excellence. The company also offers great opportunities for career development, and it’s rewarding to be part of a team that makes a real impact by connecting top talent with outstanding companies.

As an employee-owned company (ESOP), there’s a strong sense of pride and ownership in the work we do. The leadership team recognizes and rewards hard work, making it a motivating place to be. If you're looking for a company that values people, prioritizes quality, and offers growth opportunities, Burnett Specialists is an amazing place to be!

My typical day at work would be arrive at work by 7:30 am start time clean machines make sure scanners are clean for imaging mortgage confidential documents. Scan documents in a timely manner by assigned cut off time. What I have learned is to pace myself stay positive be creative in my techniques of scanning documents and be a great team player. My co-workers are like family, but I continue to keep business as usual. Management is okay, but I would like to see more communication and more involvement with their employees from upper management. The hardest part of the job is coming to work and staying productive on a daily basis. The most enjoyable part of the job is processing customers documents in a timely manner for their satisfaction.

Burnett itself was good for a first stepping stone or a starting off point in one’s career. 

However when advocating for oneself it’s often met with rejection or non answers. After working 4 years I’ve only received one raise, despite proving my value and skills many times over on my assignment. It is very tough to advance or progress your career as many assignments want to keep you as a contractor to reduce costs.

It’s a great start to gain some valuable skills and for people who are still figuring out their career path, but once you have a plan or when you start advocating it’s best to find a company that nurtures growth and advancement, as their business model is to keep you contracted with them as long as possible, which helps them, not you.


I was able to work two jobs through Burnett. One at the zoo for a few months and the other at a convention center event. I think they are an awesome temp agency and I like that they gave me a second chance after getting fired from my first placement. The management is fine, the workplace culture depends on where you are working, the hardest part of the job was having to fill out written logs for start time, off time, and lunch breaks. As temp workers, we couldn't just clock in like the regular employees. The most enjoyable part of the job was getting to work with different types of people and the reliable payment schedule. 

I enjoy going to new companies, meeting new people and learning new things.  Sometimes I'm on the front phones and I talk to people and get them as they come in.  Other times I have a job away from the phones maybe in the back of the office, and I enjoy doing Excel spreadsheets, both building a new spreadsheet and updating and older sheet with current information. For me, the more data and functions within the spreadsheet, the more challenge is for me.  The hardest part of the job is when you start a new job sometimes it can take a week or more to learn all the rules and what is expected of you.

What is the best part of working at the company?
Super nice staff and the clients available to work are pretty great as well. Plenty of opportunities to move up and get pay raises. 

What is the most stressful part about working at the company?
No stress for me. However, i worked on the helpdesk campaign and i was already kind of ready for the workload

What is the work environment and culture like at the company?
Pretty laid back. Teamwork is big and it helps keep the call volume down

What is a typical day like for you at the company?
Its a pretty laid back day. Login on time and meet your metric (which isn't hard to meet at all with such a low call volume at times). The managers are super cool and understanding as long as you communicate accordingly.

Burnett Specialists is a privately-held, employee-owned, Houston based company with offices in Houston, Austin, El Paso, San Antonio, and Dallas, where they operate as Choice Staffing Services. Certified as a Historically Underutilized Business (HUB) by the Texas Land and Procurement Commission and nationally certified as a woman owned business, the company is widely respected as a diversity vendor. Assists companies in meeting their human capital needs by sourcing and recruiting exceptional candidates for contract, temporary, temp-to-hire and direct-hire employment opportunities.

Taking inbound calls for both energy and medical benefits. I learned how an electric bill is calculated. I learned how to check to see if a meter is working or connected and disconnected or not working. I learned how to use the system the can track your electric box identification. I learned how to use CS Pro and Navigator systems. Management was great. They did not micro-manage there employees. The co-workers were great. They treated each other with respect all of the time. The hardest part of my day was trying to figure out double billing. The most enjoyable part of my day was meeting the new voices on the other end of the phone

Professional and knowledgeable recruiters who really listen to you. They try to place you where you can excel. They are able to satisfy their customers as well as their employees. I've learned how important it is to recognize my weaknesses/problems and alert recruiters immediately. It is so important to be reachable and reliable at all times. Strong business ethic is also very important. The hardest part of any job is dealing with the customer directly. Not all supervisors are easy to please and make the assignment more difficult.  The most enjoyable part of the job is delivering excellent customer service, and being asked back for a repeat assignment.

Top Job Titles	Average Salary
Call center representative 2 salaries reported	$18.50 per hour
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Building engineer 3 salaries reported	$74,583 per year
Bilingual call center representative 2 salaries reported	$17.50 per hour

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