field service technician

management associate

service technician ii

field manager

service technician

Burroughs

PROS
In 2010, Unisys Corp. spun off its Payment Systems Division as Burroughs, Inc.  It has since shifted from a primarily manufacturing company to a maintenance service provider for the legacy products it used to build and for its newer products now built by external, non-union, domestic suppliers and foreign providers primarily in China and Brazil.  The U.S. field service technicians who maintain the Company’s products are extremely knowledgeable, dedicated and versatile, given the expanded product offerings.  At the corporate headquarters, there is a select group of highly competent professionals in non-management and middle-management positions who are the un-sung heroes, responsible for keeping the Company operating from day-to-day.

CONS
When Burroughs was spun off from Unisys, it was acquired by a private equity firm (this is a big CON).  Between the equity owner and carryover Unisys senior managers placed in executive positions, lacking experience in running a stand-alone company, there are competency issues which continually foster deteriorating financial results.  The now much smaller Burroughs continues to be run as if it were the global conglomerate of its Unisys past.  This has prevented the Company from effectively establishing its own corporate identity, structure and processes thus leading to asset misuse and resource inefficiencies.  The Burroughs culture has very poor work-life balance; and compensation is not commensurate with work effort or with the industry.  Long work days (every day), are expected; and excessive, uncompensated overtime is the norm.  Many employees forfeit earned paid time off due to workload demands.  Burroughs has a blame-based culture where finger-pointing and gossiping are rampant, especially as the company spirals downward, further exacerbating morale problems.  Benefits are always being reduced and employees are in constant fear of losing their jobs.  Finally, silos and divided loyalties prevent executives from working as a unified team to drive the business forward.

I can’t say much positive. I accepted the position to benefit, but you can’t benefit when things are handled the way they were. I’m now left with no benefits. 2025 was the only year I received a full year of pay. Not to mention the ongoing payroll issues, which completely defeated the purpose of accepting the job offer in the first place. There should be serious concern about how they handle personal information, and many of their internal procedures are questionable.
After a new manager was hired, I was laid off and lost income for an unnecessary amount of time. Shortly after, that manager left. When I returned, I was required to complete additional training on more manufacturers but did not receive any increase in pay. Within his first month, he wrote me up. After he left, I continued to receive more training and additional responsibilities without compensation. I also experienced ongoing harassment, including from the most recently hired manager.
No employee should be required to work for a separate employer just to keep their job. I received a second W-2, which confirms it was a separate company. I was ultimately told I was being let go for refusing to work for that separate company. The other reason given was unrelated to my actual job duties and should not have been my responsibility.
In a position where harm could occur while performing job duties, safety should be the top priority. Instead, safety concerns were treated as a joke. So was my job title and any professional input I provided.

Burroughs comes off as disorganized and under-prepared as if they are climbing out of debt. You're probably going to have to work most holidays even though holidays are supposed to be your off day (You do get overtime pay). There are huge amounts of turnovers with oversized quantities of training. You're expected to train on almost all of their customer's equipment (like 20+ different manufacturers) you do not get a pay increase for most if not all of those training's. You're left underpaid with no on-call pay, no pay raises, lack of opportunities within the company, etc. Most training's offered you can't use at another company nor is the pay higher there. You do not get any recognized certifications. They don't pay for work pants or shoes. They change rules way too much almost every month most rules only affect the field techs it is like they're a newer company and if they're a start-up it's annoying. They have field service ranks, but it's a joke (read the job descriptions)  most of the time you're seen as all the ranks even though the pay is supposed to be different. Oh yeah, you're job is seen as less than field tech jobs are always available for a reason. Burroughs is not a company you can put on the resume. Working for the company my harm your opportunities with other companies that you would prefer to work for.

The work is fun and interactive. Machines are simple to fix. From the work itself, the only frustrating time is when you have to drill.
However, the way the company is managed is a mess. It's a big cluster that they can't seem to straighten out. The hours they set leave little for any life outside of work. 
The training is heavily lacking, as I was rushed into many situations having to repair a machine I had never seen before in my life. There was also no equipping of tools, all were bought out of pocket, and while some were reimbursed most were neglected by management that had employee needs at the bottom of priorities.
They expect you to work normal hours 5 days a week, but be on call (24hr period) for three of those days out of the week. 
While they do try to compensate for overtime, being on call is not overtime. And the pay is too low for the labor put in.
I can't speak for others but in my personal experience, they put me in harm's way on several occasions due to having me on the roads in harsh weather conditions with an ill-equipped vehicle. 
When I spoke up about it, it was dismissed.
On top of it all, due to pressure from management I suffered a mental breakdown and was eventually let go over it.

The work is sound and fun and I would do it again in any lifetime, but not with this company.

I’ve worked with Burroughs now for 3 months. I’ve completed all the trainings, worked on various different machines, and have spent many hours driving from location to location. There are things I like, and things I don’t. 

I like that… 
- Your car and gas are paid for 
- Your manager typically is far enough away that they cannot micromanage you 
- You get to use tools learn about machines 
-College degree is not required, big plus for those that cannot afford a degree (like myself) 

I dislike…
-Overtime culture, they will push you up to the next tax bracket and you will get paid NOTHING for hours of overtime 
- Unreasonable support staff, most of them have a superiority complex and do not treat techs, especially new techs with any respect or decency. Expect to belittled by your seniors greenhorn.
-Minimal support while on site, after 5-10 online modules you are the “expert” with authority to work on machines you haven’t trained on or have never seen before. Also, most of the machines do NOT have online manuals or resources. You will have to call support and get shamed for incompetence. 




Burroughs is a growing company that has some major contracts in the ATM, Cash recycling, smart safe industry.  They pay decent for the industry and overtime is never questioned.  Management is great as they make sure you have what you need to do your job, benefits are on par for the size of the company.  You are allowed to be an adult and work without a supervisor constantly checking on you.  Manager will get your back and support you.  The only draw back, especially if you are in a one tech area, is that you have no life.  The Wal-mart contract is 24/7 and if you are on call---which you will be if you are the only tech--you will be called at all hours of the night, and then expected to complete your route.  Many times it is not safe to work all day, get called out at 2:00am, and then work the rest of the next day.  Overtime is great but it is not worth the  lack of sleep.  You will work 7 days a week and have you cannot call in sick as no one else can cover on short notice.

Since I was a regional troubleshooter, it was my job to travel anywhere that a customer had problems with the equipment or software and work with the local techs to resolve the issue at hand.  Management was very flexible.  I was given sufficient cash and credit cards to pay for all of my travel expenses.  I did not have any full time co-workers.  I had an office which I called into daily to get future assignments and most of my interfaces were with the local customers.  The hardest part of the job was having to travel as much as I did.  At the same time the most enjoyable part of the job was being able to see new parts of the country and work with customers all over the Central United States.

Been with the company 3 years, never seen a raise, despite asking. Never a promotion. Now the company is adding cameras to their fleet. Supposedly only forward facing but have heard of a fellow employee that was fired for eating in the vehicle while enroute to an out of town job several hours away. Management assured us the cameras would not be used to monitor the employees but that does not seem to be the case. The work is great but the company is brining in outside upper management who don't have a clue what its like to work in the field. They are dumping money into ridiculous 'ideas' and in the process are not taking care of the ones on the front line doing all the work. IMHO this company is on a downward trajectory and the problems for its employees are just beginning. There are better companies to work for that treat the employes like people. If i were you I would keep looking! 

I love the work I do. I'm fairly good at it to. I hustle to make sure the machines in my area are up. I make sure sla's are met. At raise time I get the same raise as the person who didn't leave their house until an hour after their shift starts, knows less than I do, works less than I do. It's frustrating. This company has only given 1% merit raises across the board for the last 10 years. There has not been a cost of living increase in that amount of time. Meanwhile we now work on at least 10 new pieces of equipment, no raise for jumping in and taking the training. No time to take the video training (hands on training for a piece of equipment that could kill or maim you? ... Ha no only videos) so you end up just doing it on personal time just so you're not just confused when you get there. My direct manager is a great person. The people above him though? I don't know they barely talk to us. 

Very unbalance, you have to be in the click, service call are cherry pick, work long hours, no work family balance. assist manager pretty good,couldn't ask for better assistance manager, some of the tech good people , than the other just know its all, those are the once want to be managers so be careful of them, been out door and enjoy what you do, is good.  The good part I enjoy working out door, just been in the  different  parts of Orlando, so I lean the area fast. however when I came on board, working the on call shift, meaning after midnight you could go any where within 60-90 miles away from your home, so be ready for that,  if any  reason, you were on call.. Burroughs can be a good place to work, if every body get treated even.... also manager keep these technician informed...................

Top Job Titles	Average Salary
Field service technician 483 salaries reported	$25.24 per hour
Management associate 17 salaries reported	$21.10 per hour
Service technician ii 10 salaries reported	$25.50 per hour
Field manager 9 salaries reported	$84,667 per year
Service technician 7 salaries reported	$25.50 per hour

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