driver

customer service representative

mechanic

commercial driver

route supervisor

Burrtec-Waste-Industries

I worked here for 3 months. I was told on my first day that I would be given a new truck, the truck broke down 4 times in the first couple weeks and the a/c didn't work, it definitely was not new. Also, the route I was given was a commercial route that nobody else wanted. I was told that by my supervisor twice that this job isn't for everybody, which was weird to me because I have no problem getting my hands dirty and that I could easily be fired at any time, which definitely puts you at a high stress level. I think I was threatened with a firing because I did like the 12 hr days. I knew it would be long days, but not everyday and I am often the last driver leaving work. Most days were 11-12 hour days a week. I admit the pay was good, but it should be when your working 55-60 hours a week and they still want you to work Saturdays, and they have no issue letting you know it is frowned upon to say no. Let me just say this, On my first actual day of behind the wheel driving, I was entering an apartment complex when the gate began to close, my trainer had the remote. I did not see the gate close until my trainer made me aware. He told me to stop, but by then it was too late, the gate hit the truck. I was told that it was my fault for not stopping and letting the gate hit the truck, so it would retract, as if this is something common that I was suppose to already know. I was written up for that. Also, I was written up for not logging in my lunch info correctly in my first couple days there. This is a company that want you to comply with every safety regulation, but then they give you a very heavy work load that is almost impossible to complete without working 12+ hours. Work related injuries seem frequent in the commercial section. they definitely promote safety and the pay is good. I would say management needs to do a better job. I was told that I was only suppose to have 150 hrs of training, but they gave me 400 hrs. But, I have to disagree when I hardly drove the first 4 weeks. There were days when I didn't drive at all, just moved bines for my trainer, listened to him on the hand held radio gossip to other drivers about other drivers and watch as my trainer would milk the clock by wanting to take long lunches, when we still have a lot of work to do. My work day were regularly 5 am to about 5 pm - M-F. The Owner may care about his employees, but the management under him definitely do not. Any minor mistake, whether its your fault or not can cost you your job. They don't care about your family time, only whether the trash gets picked up or not.

Burrtec is a good company to work for, but it has its minor issues 
Company is super outdated starting from its software/ system they use 
Everything is done on paper to later be thrown away which is a waste when it can easily be done online, but supervisors are to out of touch with technology 
They don’t want to replace anything they’ll just give you a hand me down or try to repair it multiply times 

Besides that the company does have a lot of overtime in which you can leave each week with a decent paycheck to cover your living expenses 

You do have to be a hard worker in order to work there comfortably 
The company does expect you to do more than what you’re getting paid for and that’s their downfall to many people leaving 
And those who don’t work hard hardly get told anything which is a downside to those who put in work and needs pick up others slack 

If you can deal with all that then you can do it, but in the long run it’ll be something that you’ll probably get tired of or used to.
Plus the people who work there are what makes your daily work day go by fast 
The people who work there are either humble and like family or they can be questionable on how they started working there 

The company has good principles unfortunately no one told the management team to run the sites in an ethical mannner . Everything in Burrtec has a “training guide “. Literally everything. You can’t use a pencil without reviewing an S.O.P. For a company that prides it’s self on taking care of their employees, they let there DMs run around treating employees bad . They show favoritism to some employees and lay the work on thick on the “not so favorite” employees. The worst part is that they have no one checking on them since they have many sites and their HR team stays only at the corporate office . Basically if your DM hates you , your life is going to be busy , stressful, and unpleasant  while working there .

Their  benifit package is good , and the pay is good . There’s a reason people work for them and it’s definitely the benefits. With the long 60-70 hours work weeks , the medical benifits and life insurance become a necessity.

The company’s outdated policies restrict you from any safety within the company when dealing with customers.

9/10 complaints regardless of facts from the employee’s end in write ups

Supervisors encourage customers to be rude and throw fits when employees deny them entry due to following policies only for the supervisors to allow entry. Normal circumstances would say that’s fine although our regular customers started noticing and repeating. This now causing so many issues with employees getting berated for simply doing their jobs and I mean customers even spitting, threatening employees and still being allowed entry while being erratic. Unsafe work environment and HR is a joke. They push out good employees and supervisors constantly and continue to question why it’s slowly going under

Working here used to be good, employees were made to feel like they mattered. Management has changed personnel and so has their way of treating the employees. There is no work life balance, they expect you to prioritize their needs over yours. New employees get better treatment than the employees that have been there for years. To move up in this company is even harder now, if you want move positions for better pay or better opportunities overall  you are just met with excuse after excuse; reasons after reasons as to why you don't qualify for said opportunities; because new policies are being made up as they go, or because you don’t t have the “Experience” that suddenly has to be there.

Lazy employees are praised and rewarded like theres no tomorrow. If you speak up about it you’re told to stay in your lane and worry about your self and your self only.

This is a good job, with plenty of room to grow. As a CSR it is easy to handle calls, customers and emails. What sucks is when management overworks you, only offers overtime when it’s beneficial to them, and then gets upset when you are unable to complete the work they assign you (I.E: giving you 18 emails due at the end of the day but not letting you get off phone calls when there is a constant flow of them all day, which doesn’t give you any actual spare time to catch up.) 

They have PTO but if you need to leave early or call off due to any type of reason (even health emergencies) they will still count it against you. Even if you provide a doctors note. Their attendance policy is childish and unrealistic and shows the company pretends to care about its employees rather than actually taking care of them. 

A typical morning is getting into work at 8 AM and answering phones right away with no time to come in early to set up and prepare yourself for phone calls, but the worst part is management. They do not care about you personally their motto is well take care of it, but I don’t care about you if you need to leave early due to personal reasons they make you take your sick pay, they do not believe in non-paid time off management requires you to answer 100 calls and emails but gives you no time to complete emails and management will be hounding you to complete emails when there is no time because they do expect you to complete over 30 emails between answering 100 calls per day. If not, you are recommended can potentially get written up due to lack of job proficiency.

What is the best part of working at the company?
Nothing good to say about this company. Worst type of industry to work for.

What is the most stressful part about working at the company?
Upper management was dishonest, unreliable and useless. The supervisors and managers are gang related. They lie on a aspects of their operations.

What is the work environment and culture like at the company?
They are abusive to their employees and play favorites. Abuse the hard working employees. Alllow slackers to waste valuable company kissing up to management.

What is a typical day like for you at the company?
Come in and get complaints. Follow up with drivers. Conduct daily observations. Follow up with customers on issues with service.

What is the best part of working at the company?
A pay check is the only good part .the rest you will hate 

What is the most stressful part about working at the company?
Everything is stressful. The company treats you like you injured yourself purposely whenever you get injured.

What is the work environment and culture like at the company?
Work environment is bad at least it was in the palm desert shop. And company preaches is a family company.. I guess they mean there family.

What is a typical day like for you at the company?
Nothing is set. You show up and expect imidiate workload unloaded on you. From simple repair to heave duty.

What is the best part of working at the company?
The best part of working at Burrtec Mountain disposal is the challenges the atmosphere & the mountain customers.

What is the most stressful part about working at the company?
Not having more mechanics & drivers to help & not having more reliable trucks to do the job safely in the mountains. But most of all not having full weekends as a route driver to rest & enjoy your family.

What is the work environment and culture like at the company?
Mountain disposal division is tuff and takes a special driver dealing with unique challenges.

What is a typical day like for you at the company?
Their is isn’t typical everyday is different.

Top Job Titles	Average Salary
Driver 2 salaries reported	$27.20 per hour
Customer service representative 2 salaries reported	$23.55 per hour
Mechanic 2 salaries reported	$31.89 per hour
Commercial driver 11 salaries reported	$29.21 per hour
Route supervisor 1 salary reported	$82,500 per year

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