member advocate

operations lead

client services

systems analyst

specialist

Businessolver

A typical work day, is clocking in and immediately go to phone queue for your back to back calls with no in between time, due to unreliable AI will do your notes. Listen to mad employees and retirees that have been sitting in a queue for hours. I did not think it was possible to have over 100's in queue with hour hold times.  I come from many places and that's unheard of and I have handled big companies and many at the same time. Open Enrollment is busy but little hired for amount of calls. 
Great tech system for phones probably best I have seen. However, there are so many resources that are un necessary and need to be simplified as clients don't want to sit on a call even longer while you go to multiple locations to not find the information and then sit in a chat hoping to get a quick response from a manager. 

They will call you member advocates, there is no advocating. I am use to completing a call/case from start to finish. Was very hard to leave things open in hopes that the next would complete accurately, I like to be accountable and truly advocate for the member. 

A starter job to learn a fast paced call center this would be your place.  I was GIG so I don't know much about promotions other than they are hard to come by. Perfect QA'S and multiple completions of AE periods must be done to be considered. 

When you first start this place is awesome, then after 3 months you find out that this place is a Frat house with a call center. There is cliques upon cliques and if you are not "in" with the right people then you are treated like a peasant. There are no growth opportunities available for hard work or loyalty, instead they offer positions to people who they hang out with. Memebers of management show up when they want, leave when they want are are never available to answer a question or be available for feedback. In almost 2 years I have never had a performance review nor a raise. There is no time off allowed as everything is always "Blacked out". 


The lunch that is provided is good but by the time most of the call center people get to it there is scraps. The left overs because the majority of the non call center people have already ate. The company events and monthly meetings are geared only to those on the client side and the call center does not have opportunities to attend or provide feedback. 

If your ideal job is free string cheese while you are treated like you only exist to answer then phone and you are not a person, then this is the best job for you. If you have aspirations to be more than just a phone rep move on.

Working at Businessolver has been one of the more challenging professional environments I’ve experienced. The culture is extremely intense and often feels cult-like—there’s a heavy emphasis on constant positivity, alignment with leadership messaging, and full participation in every internal ritual. It can be overwhelming for anyone who values autonomy or balanced communication.

As a new hire, the experience is especially tough. Training feels rushed and surface-level, and there is almost no meaningful job shadowing to help bridge the gap between theory and the actual work. You’re essentially expected to figure things out on your own, often with little guidance or clarity.

The meeting load is excessive, with back-to-back calls that leave almost no time to complete your real work. On top of that, there is a strict expectation that cameras remain on for the majority of meetings, which adds another layer of pressure and fatigue.

While the company has passionate people and a strong mission, the lack of hands-on support, the nonstop meeting culture, and the pressure to constantly be “on” creates a stressful and draining work environment. This place may be a fit for someone who thrives in a highly structured, performative culture—but it’s not ideal for those seeking real development, balance, or psychological safety.


Very fast paced and ideal if you do not have a family. You are working 10+ hours always but didn’t have to work every weekend. Lack of management for sure. They were barely available and there was only one that would even attempt to help you. Others would say “they can’t handle it right now” because they are either frustrated with something else or busy maybe working or talking and playing around with the their friends. I don’t care about cliques and all that but it definitely true at this place. Although I did work with great people and you could count on the people near you for help more than anyone else. We helped each other busy or not because we are all we had. Oh you get free soda and snacks if you can ever find time to get up and get them or even go to the bathroom. Training was like maybe a week and it was general then you sit next to someone and thrown to the wolves after a day or two . Good luck if you have never worked in benefits. If you have the systems are easy to work with you’ll catch on quick. The pay wasn’t bad I will say it was actually quite nice, but not nice enough for people to stay to long.

I worked there when I was in my 20's, before I was married with kids.  It was the perfect time to be there.  They expect you to work at least 60 hours per week.  A lot of people were regularly working weekends or late into the night.  When you're young it's great to be there learning and improving yourself and building your resume, AND if you don't need a life outside work then this is the place for you.

If you want to have a date night with your spouse, or be involved in your kids activities it's impossible to work there.  Work/life balance is non-existent.  Work is your life at Businessolver.  

With that all said, the people are great.  It has an energy running through the office at all times.  You can feel that everyone is in a hurry, but everyone was also very understanding and helpful.  Everyone was in the fire together.  They have some very good leaders and motivators, and at times you feel like you're "drinking the kool-aid." 

A typical day starts with a stand-up, and then you basically try and hold on til it's over.

I've never felt more stress in the work place than I had at Businessolver Inc. Administering benefits for 300+ unique organizations but no two companies are built the same. Plethora of misinformation and lack of effort or caring from those in charge. Majority of company profiles had old information or lacked information needed to work effectively. The harshest attendance policy I've experienced. The people you work with are wonderful but taken advantage of. While a growing company, it seems to be expanding beyond what's it's volume of employees can handle. Bonus structure changed several times in my 12 months, but was last based purely on call volume instead of quality and performance.  Mandatory overtime in autumn. Never a whisper of raises in 12 months or foreseeable future. Beautiful campus in heart of Denver Tech Center. Fun company parties if time permits. Plenty of free food & drinks with full meals catered at least two-three times per week.

From the time you log in until you leave the calls never end. No breaks between calls. Open enrollment season there are well over a thousand calls in queue and if you work the late shift you can’t leave until all calls are answered. This is because they have over 700 clients whose employees are calling in. BUSY is an understatement. Employees would call about benefits but since we were just a third party we really couldn’t make any real decisions. We had to send cases that took forever to be reviewed. Imagine how many “hey I was calling to check on my case” calls we rcvd. with no update after weeks. Overall I’d say the company definitely takes on waaay too many clients and makes promises that are hard to keep with the amount of workers in the phones. The pay is good and we use to get free food and we always had a stocked kitchen pre-COVID. Also you are rewarded with raises for your good work, not just yearly raise. 

The last 10 years of my life have gone by faster than any others and that’s not just because I’m getting older, as time really does move like dog years here at Businessolver.  I have grown and learned so much about myself and others in my time with Businessolver.  I really feel like part of a family here and I would do anything to help out a family member.  Everyone has my back here and is genuinely concerned about seeing other people grow and become the best versions of themselves here.  Having a team like Answer BAR and our Senior Leadership always ready to assist with questions and provide support really sets us apart from other organizations.  Seeing the growth and success of my fellow Solvers has really been inspiring, and watching our company flourish as we made the move to our Workspace Anywhere model and having a remote workforce, helps make us the best of the best.   

The free food, drinks and snacks only go so far. As much as I LOVED the people I worked with, we were all so under-trained and over-worked that our friendships were based on putting out client fires and supporting each other through the stressful days. I've worked in large corporations and thought the less structured environment at Businessolver would be refreshing - it was not. They promote "creative chaos" and it is exactly that....chaotic. Due to the lack of training and supporting documentation, it is incredibly stressful. This company has a fantastic product and fantastic employees, but currently lacks the necessary infrastructure to succeed.

This place rules. We’ve had our ups and downs but that’s showbiz baby. 
Working for a relatively young and ever-growing company has its perks and downfalls. You don’t get the good without the bad though know what I mean?  And the good is really heckin good!
Despite its growth (and subsequent corporation type changes), you can really tell the folks running the show are determined to keep the spirit of “the businessolver way” alive.
We were one of the first companies in my area to implement WFH when Covid hit. 
While many companies brought their employees back to office entirely or even partially (and largely against their will), businessolver made the decision to do “workspace anywhere” forevermore. Anyways I have a lot more good to say but I’ve been at this for too long already. I’m just trying to look at reviews of the company my partner works for.  I just got swept up in the gratitude of being a Solver.
BSC if you’re listening, I love you.

Top Job Titles	Average Salary
Member advocate 5 salaries reported	$17.80 per hour
Operations lead 3 salaries reported	$83,333 per year
Client services 5 salaries reported	$86,520 per year
Systems analyst 4 salaries reported	$85,250 per year
Specialist 4 salaries reported	$60,375 per year

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