automotive technician

car sales executive

automotive mechanic

sales associate

sales representative

Byrider

One of the things I really enjoy about my current position is that there is no typical day.  Every day is different and you never know what type of work you will be doing.  We are required to make at least 50 phone calls each day and to greet potential customers on the lot as they come in.  I have learned a different approach to time management, as our days are not scheduled for us, but rather it is up to us to make sure we manage time to ensure all required calls are made as well as making sure our customers get great service while they are here.  The management is loaded down with more and more responsibilities and it's very hard to get any type of one on one time with them at all if needed, therefore we are responsible for solving any problems we may have by ourselves.  As in many work environments, there are many different personality types which makes the day fun, as well as challenging at times.  I enjoy the different approaches that each individual brings to the table and I have learned a lot from all departments here from our service department to our finance department.  I can say without question that this position in particular has taught me the most about working with people from different backgrounds, as well as with different personalities and approaches.  The hardest part of my position is by far the lack of consistency by upper management.  Sales goals change monthly, as in many other sales driven businesses, however the expectations, policies, and enforcement of those policies are not consistence on a day to day basis.  Many departments are being cut back yet have more demands than ever and some positions and departments have even been eliminated while the duties of those positions all fall on fewer and fewer people.  In addition, the hours we put in compared to the pay make it very hard to stay motivated to complete all of the tasks asked of us and still have a balance of professional and personal lives.  Physical and mental fatigue set in after the first half of the week, and when everyone feels the strain, it becomes difficult to rally the team back together to complete the week.  That said, helping people get into vehicles when other places have turned them down and feeling accomplished at the end of each day is rewarding.  The work environment is fun and when the pressure is on, we really pull together to make things happen and hit our personal as well as group goals.

I was recruited to work at JD Byrider with promises of a great hourly wage, mandatory overtime pay, and monthly bonuses. I was not willing to give up my current job, but I was contacted almost daily by HR with what I found out later were empty promises. A month after accepting the CSM position, and signing an hourly wage agreement, I get a call from HR stating they made a mistake, and my position is ACTUALLY salaried, and I will be expected to work 45+ hrs a week without overtime. I was shocked and asked that my salary reflect the expected overtime pay I am all the sudden being denied. HR replied that I was never promised overtime pay (even though that's the law, and I have a signed hourly agreement) and I could essentially take it or leave it. Though I would do anything to keep this job, I won't do that. I do not feel comfortable working over 40 hrs a week without compensation. I respectfully denied signing a new wage agreement (it was significantly less!), and left the job. I checked my pay statement online to see the status of my final check, they went ahead and made my final check salaried without my permission, lowering my expected pay by hundreds of dollars of owed overtime pay. It's been three days and I still haven't so much as heard back from HR or gotten paid ANYTHING. Do not work here, it's a headache and these corporate bullies will play with your pay, walk all over you, make false promises, and change your pay without new signed documents. DON'T LET THEM OWN YOU!

I was an account manager at JD Byrider / CNAC, and this was my introduction to the auto industry.  My work day consisted of contacting customers who had payments due, as well as those customers that were past due, and either collect the payment over the phone or make an arrangement with the customer that was within compliance with the finance companies parameters.  As I stated earlier, this was my introduction to the auto industry, so this is where I gained my knowledge of how the auto industry works.  Since I worked at the dealership that allowed me to interact with the sales staff and some of the service techs, which gave me a strong foundation of knowledge.  The dealership had a peaceful environment that was more like an extended family.  The most challenging part of my job duties consisted of having a customers vehicle repossessed.  Even though they were delinquent, many times the customer was caught on the downside of life.  On the other side of that coin, when I was in position to make arrangements with a customer to avoid being repossessed was always a good feeling.  Being able to help people is always the most rewarding part of life.

At the beginning, you feel you are truly helping challenged credit customers with rebuilding their credit and providing them with reliable transportation.  Eventually, you start getting complaints from customers that are on the side of the road, customers that can't schedule a service appointment for two weeks, customers whose circumstances change and are harassed for payments, customers who are literally breaks down before the end of their auto loan and are still responsible for paying. 

After a while, I felt like I was setting customers up with payments of $420 plus a month for ten year old cars.   

Management changed at this location and the reputation was severed.  New Management felt they could mistreat and be unprofessional with customers because of their financial situation or under-served circumstances.  

Turnover was extremely high when dealing with uneducated and unprofessional management.  They treated everyone as if they were disposable and could be replaced.  You will never feel appreciated for the good performance you bring to the company.

*** DO NOT WORK AT JD BYRIDER/CNAC IN MERRILLVILLE ***

Typical work day would be arriving at 8:45AM and cleaning the areas for the day then getting on the computer and seeing who you needed to call/follow up with from the previous day.  Most of the day will be spent by answering any incoming calls and scheduling appointments for the week.  

You learn a lot from the people coming in applying for financing because they all have different backgrounds and found themselves in a hard situation that you are trying to help (most often from poor decisions they have made in the past).

Co-Workers were great to work with, management very professional and offered guidance where needed.

Hardest part of the job is work/life balance because there is very little.  JD Byrider is closed on Sundays and gives you one day in the middle of the week off. Work day is 8-45AM to 7:00PM Mon-Fri and 8:45AM-5:00PM Saturday.  Leaving at 8:00PM or later is not unusual for this type of business.

The most enjoyable part of the job is co-workers and helping people get back on the road in a more reliable vehicle where they were turned down everywhere else.  The smiles and just a simple "Thank You" from them is all you need.

Mybtraining was a month long. (More than ok with me) the day I was “on my own” I really wasn’t. My first day someone took a customer of mine. I only got to make 5 phone calls that day because I was doing EVEREYONES applications from start to finish and Monday is my early day. Tuesday was my day off. Wednesday I ended up in the hospital and STILL came into work after even though the doctor told me not to. I made a few calls and left because I was still sick. Thursday I placed 112 calls and texts. I’ve been told to find my own nitch and since I found out that didn’t work, I had a plan for the next day. Friday I only had 16-20 calls. Now mind you, all of my call logs are from people who do not wants cars because they are old accounts. I placed all the calls and set up to send texts at 3 and another phone call at 530. Before I got a chance to do any of that, I was called into the office and asked to leave. I wasn’t even given a chance. I was hired knowing I have 0 experience in the car industry and got fired a few days after my training. The guy that fired me is barely in the building and doesn’t see everything that I have done

Long , long hours sometimes 12-14 hours a day . Home/ work life balance is completely out of the question. You’ll be scheduled to work until a certain time but if sales brings in a customer 5 minutes before closing, you’ll be there until who knows when , sometimes 10-11pm ! 
The environment is the most toxic place imaginable, from other employees bullying you daily , talking trash about customers to the managers cussing you out if you disagree with them or have questions. 
The training is nearly nonexistent and there is next to zero room for advancement, the hourly wage is low but bonus potential is good -IF everything works in your favor. Raises are few and far between if at all . 
PTO is meh , you just get PTO , no sick days or personal days and you have to work there a while before you get more than 1 week. Must request time off at least 30 days in advance and calling in unexpected is a nightmare. 
This place will turn you into the worst version of yourself possible because it’s such a miserable place to be . 
Unless you want to work the job of 5 people for little pay , miss out on your life , get bullied by co workers , management and customers , and be stressed and miserable daily , I do not recommend! 

Working at JD Byrider had its ups and downs. There was a lot of moving around and rushing to get your quotas done. Often when I would go to work I would find myself doing other peoples jobs, as everyone else in the shop had to do because we were understaffed. 
No appreciation would go out for doing this extra work and running this extra mile for them, they would simply complain that you are not getting your own work done fast enough.

I would often come in and find myself getting sent on hour to hour and a half long journeys to go pick up a car in other locations. Sometimes the sales lead would come back with a customer car (that we were not obligated to clean) in the middle of our work day and say 'Clean this'. We, of course, would have too even though it was a complete waste of time. 

The atmosphere in the shop was light and fun, due to the people that I worked with. But when they cut our bonus program and made a few more cuts elsewhere we all left. 

I do not recommend working for JD Byrider unless you really need the money.

It's a used car dealership.  There is a lot of talk.  A lot of promises made.  But no follow up.  No action. Nothing is ever fulfilled. One of their Company Principles is DWYSYAGTD.....Do What You Say You Are Going To Do.....and it does not happen...Ever.  The communication between departments and managers is almost non existent.  Policies are followed only if it suits them.  Rules do not apply to everyone.  Theft runs rampant. You are used for your skills until you are no longer needed and then they show you the door....no matter how much you have sacrificed or how long you put up with them.  Benefits are good...pay is good...as long as the team works together ...but when people get lazy...pay goes down. Instead of replacing the bad apple...they are kept because it "too hard to train a new person." They constantly bring back bad apples from the past because ...again....it too hard to train.  When they do train....its never on the things that will make people successful.  It's sad.  They have a great customer program.  But the operation keeps tripping it self and preventing it to ever reach its highest potential.

What is the best part of working at the company?
The pay is good and the workflow system is good. Service manager treats everyone with little respect. No one lasts because of that. Unrealistic expectation of employee performance.

What is the most stressful part about working at the company?
Working your hardest to produce a quality product but the parts are wrong have to time and they expect you to get the job done in a timely manner in spite of you receiving the wrong parts multiple times.

What is the work environment and culture like at the company?
The service manager treats everyone beneath him like they are worthless. No matter how hard you work he keeps expecting more. Even when your productivity is typically high, the one time it slows down due to incorrect parts or other issues arising with the vehicle, he assumes that you are slacking or milking the clock.

What is a typical day like for you at the company?
Work from 7:00 to 6:00. Perform test drives, diagnosing and fixing or replacing parts or components on used cars. Also performing routine maintenance and oil changes on customer cars as well.

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