software engineer

retail sales associate

sales associate

retail sales manager

sales representative

C Spire

I worked on the retail sales floor for a year and a half for them and it was the worst. You spend more time at C Spire than you do at home or with your family. That's fine if you are paid well enough, but that's not the case. They constantly find ways to keep you from making your bonus by adding new sale categories. The accessory value sold per new phone they ask for their sales reps to get a month is ridiculous. Basically have to sell a lifeproof for every new phone sold to meet their standards. The accessory margin per new phone sold rose $20 per new phone sold in my year and a half that I worked there. As far as the work environment, it all depends on which store you work at. The store I worked at was awful. It was like I was in concentration camp. I was afraid to laugh or smile with my fellow co-workers because it would be seen as me not doing my job. When I went to work at other stores it was amazing. It was like night and day. It was so bad at my home store that when I went to help at other stores I begged the manager at the other store to request my help whenever they needed just to get out of my home store. Nothing is ever good enough for this company. They say they are an ethical company and they would rather you be honest with your customer and let a sale walk  then get over on someone in training, but it's quite the opposite once you make it to the sales floor. I have heard my manager lie to a customer telling them something was cheaper for them in the long run when it wasn't to close on a sale. Then when I tell people that one of our services isn't for them because their bill would be outrageous, I get called back and asked why I told them that and didn't close on the sale. They tell you that you are an important part of the company and they are trying to find ways to compensate you in regional meetings then they find a way to make your bonus unobtainable. They pay you a terrible hourly wage but expect you to read 20 emails during your off time at night for the following day or 40 emails on your off day. I wouldn't mind doing that if I made more money an hour. Barely make over minimum wage an hour plus commission, but they constantly find ways to cut your commission. All I have to say is this should be a last option job, and if you do work for them then good luck. Only good thing about this job was my fellow co-workers except the manager and regional manager. They were like family to me.

If you are looking to come tout this company this is what is in store for you. You will give up your nights and weekends.
HR thinks they run the company and will either write you up or fire you  when they feel like it.
The pay is well below any company in telecommunications. They try to compete with the bigger companies but don't have the resources. Upper management will promise golfing buddies and church buddies services and operations is pressured to make good on the promised made by that executive.
Operations is pushed to work in a lot of cases 20-30 hours straight without sleep. There is no upward mobility. You will be dropped in situations where you have to bring up services with no training or directions from 1ST level management because in some cases they don't know what is being asked. 
Upper management believer in leading by intimidation or bullying. Operations is on call 24-7 but is paid for 2 days on call. HR deemed this fair. HR also has the power to select who can go on call. 
Management and HR has often said if you don't it here seek employment elsewhere. Hu Mena has also said that same thing as he had a meltdown aggressively addressing NOCC personnel.
HR has established a clock in and out process that only allows one scan in and one scan out, anything more than that will flag HR and they will contact you for an explanation. 
These have been actual events and not exaggerated. 
Cspire has launched fiber to the home and Small Business Internet  and have been pushing operations to get this off the ground in order not to look like a kicked ant hill.
So if you want to give up your freedom, be extremely stressed, underpaid,  and not advance in your career or life then this is company is for you. 
This company is ran by pompous  idiots. The Creekmores brothers are great guys but leaving the company in the hands of the current execs? Not a good idea

Good luck.

CSpire has long been at the technical forefront of mediocrity. I’ve been an employee here for some time now, and a customer for much longer. 

Since I’ve joined the team, I have seen asinine corporate policies and requirements. Orientation is 4 multiple hour long web meetings on Fridays, and they impressively manage to say so very little with so much time. The one thing that is CONSTANTLY pushed by corporate is how hard they have worked to make this “such an amazing place” to work. 

Tattoos must be covered, because CSpire values customer impression more than employee expression. No big deal, understandable. 

AirPods are not to be worn (sent in quite a recent memo!) on the sales floor. 8 hour days, for which chairs are not provided (but borderline useless floor mats are!) where we are apparently expected to stand silently at the front door, like a palace sentry, listening to the corporate playlist that hasn’t been updated in 10 years. 

Did you catch where I said chairs aren’t provided? How lovely! How concerned with the health and wellness of your employees! Stand for 8 hours a day, we’ll show you our appreciation by paying you weak commissions earned through unrealistic goals! 

I wouldn’t recommend this company to anyone, unless it’s a corporate position. I still work here, and work hard. I met my sales goals my first month out of training. I’m tracking to do so again. I’m the dream employee for CSpire, someone who’s local to the market and absolutely crushing it, despite their laughable “training” process. And I’m actively, feverishly searching for more gainful employment. The thing corporate does best is weed out the company men. If you have ever had a single solitary free thought, this place will be nightmarish for you. 

Do. Not. Come. Here. You’ll get decent insurance, so that’s a plus. Everything else is ridiculous, laughable even. 

Now, if you don’t need to enjoy the place you work and simply need decent insurance and ~okay~ hourly, this place will do for a time. 

PLEASE READ ALL!!! If considering to apply, just scroll past this. Keep looking elsewhere. Management and HR do NOT care to hear about ANY of your issues or concerns, no matter how valid they are. C Spire’s Management and HR team are very good at twisting things around to come back down on you. With inexperienced management changes and those on power trips moving up to higher positions, you will find yourself being micromanaged and looking to leave very quickly. Ask them about their turn over rates. How many of not just their entry level employees or reps but their management team. The 5+ - 15+ tenured managers that chose to leave bc of these issues. There is always someone out to get you for your job title here. Even if your skills and performance are polished. Don’t risk your reputation. Their HR team does not verify to validate concerns. So if you have a problem and are currently working there and reach out to them, DO NOT expect any form of resolution. In fact, expect them to twist things back onto you. The culture is very outdated and to put in better words, primitive to their technology. This is not a positive environment for college students or any younger generation. They value “Integrity” but can never seem to understand its true meaning, only when it’s convenient for them.  What does that mean? It means when something is wrong or someone is in the wrong and it goes against their “Integrity Policy”, if they like you it’s a slap on the wrist. Even if that means your have done something numerous times and you are the reason for many other issues. If they don’t like you or are too “new” they will fabricate stories and manipulate the system to throw down the book and fire you. Even if it was illegal. If you value your career you have taken time to build up and your reputation, then apply elsewhere.

For the most part, showing up is the easy part, but what comes afterwards tends to vary based on customer interactions and higher-ups constantly breathing down one's neck about sales and goals. Having ambition, being goal-oriented, and extensive drive to excel no matter the hardships are the bare minimal necessary for thriving in the set environment one is placed at. If you are not able to keep with the ever-changing requirements put upon oneself, the company will find a way to terminate its underachieving employees. Given that this is the only company to offer in-store device repair, it lacks the forward-thinking requirement necessary for competing against other Cellular rivals. By sticking to their brand, Customer inSpired, this creates a conundrum that leeways customers to be able to dictate more power over the workers attempting to produce results day in and day out.

What I enjoyed the most was fixing phones even when they were close to their deathbed, getting to know the customers who were capable of a sophisticated conversation, and genuinely checking to see if the quality of service was up to par to their standards. Despite those qualities, all the company cares about is money at the end of the day which completely contradicts what their name and values stand for. Honestly they would do better in the Northern states,  but since they're bound to the Southern Region, poverty plagues what they're trying to achieve and accomplish. Between the customers constantly crying for handouts/threatening to leave if needs aren't met, this company is doomed to remain stagnant or go bankrupt in the coming years if they continue to allow conservatives to control the narrative without applying proper progression to the table.

Managers show favoritism there is no work life balance intimidation coercion are the norm if you go to the EOC you’re basically told you have nothing to work with arbitration is the way they wiggle out of everything they do wrong department budgets are nonexistent in the money is tied up in equipment the employees are often accused of stealing there are no layoffs but employees are pushed out of the company. Ideally you are supposed to put in for your time off two weeks of head of known date of your manager may or may not approve it you are made to feel guilty if you take it off they do not care who dies in your family or what family emergency you have because your allegiance is all totally to them you will be given an employee phone but the number will be sold to spam callers who will call you constantly matter highly suggest a Robo blocking app if you do work there be sure to turn your out of office assistant on in the afternoon you will be getting emails constantly throughout the evening and night off the clock but then again your allegiance is owed to this company nothing else

If you go to this company I would suggest that you work long enough to get your Esop which I think is three years but I would highly suggest you only work one year there to get your experience and move on to something better you will not be rehired you will not even be considered for rehire. They have employees who third-party contract for local real estate agents to build up neighborhoods which is the rig violation of the Mississippi real estate code they also have employees in most state departments which would be considered a conflict of interest to always push their products and services is a regional company that tries to act like a national company

This company sells you on the idea that you can move up in the company. That concept is completely false unless you have a degree. You have to inform your supervisor and manager that you have applied for another position within the company and never get a response from the department you applied for. You can have years of experience in a related field but without that degree, you're worthless. They will hire a person off the street rather than promote from other departments.

Management is a joke. You have too many people from different departments that want to be notified of everything that's going on, but won't take responsibility if something fails. They make the money but can't grasp the concept of getting it fixed and moving on. Extremely poor management mentality and skills. HR wants too much control and will terminate you employment for whatever reason they feel that they don't like. This is HR personnel, not your management.

Compensation is also a joke. I understand that this is not a large company, but everyone deserves to be paid a decent salary. I knew I wouldn't get rich here, but I wanted to at least have a couple of dollars left after I paid my bills. The idea of working enough to  just live a ordinary life defeats the purpose of working here. Medical benefits are good, but good medical can't compare to being able to entertain your family or yourself between pay periods.

Company has outdated rules. There are a lot of policies and rules that need to be changed to make things more productive and efficient. If you want to step backwards in time and work for a company that don't appreciate the hard workers, than Cspire is the place to be.

Where do I begin? With the good stuff? Pay is ok and the insurance is worth it. But the amount of time spent at this company's discretion, the stress it causes, and the facade this company puts up everyday, is just not worth the pennies, or should I say nickels they offer. Among this, it's quite demanding. More time is spent with your coworkers than your family. I really wish you a better, more genuine bunch than I experienced. But a group can only be as strong as its leadership. Management, both store manager and regional manager, do not have your best interest as an employee in mind. It's a difficult work environment to maintain your persona when you're treated by management as less than and when your store is more like junior high than an actual career. They prefer you to be at their every beck and call even if you're on your death bed. Which is sad to say because as much as this company yells integrity and how they're a family based company, that they would care more about their employees' well-being. They provide lies to their employees that they want dressed up in sparkles and sold to consumers, but a made up lie is still a lie. But business is business, right? Your off-day is not really your off day if you have to read dozens of emails. You work 9 or more hours a day. On busy days you get either 1/2 or no lunch at all. You are not paid over-time and some of the quotas are ridiculous. So you see, tread lightly when you apply for this company. For your peace of mind's sake, I hope this is your last resort or a mild stepping stone. For me it was.

C Spire was a company which I saw a future with but slowly came to learn how awful the operations of the company are. Between micromanaging and poor leadership it is a very difficult workplace. You cannot be promoted unless you are friends with a higher up in the company or have connections with a corporate employee regardless of your education or experience. I have worked in several positions within the company from a retail associate to working for corporate. Employees in a retail environment are treated like children who do not know how to function properly even though you take classes and train like crazy. Corporate holds its employees responsible for surveys regardless of the reason. If you get a poor survey which is anything less than a 10, even if it from the customer having poor service in the country, you will have a low NPS score and will lose bonuses. Most months this resulted in a $1,000 loss for the average retail employee. I spent 3 years trying to move up and become a great asset for the company just to realize how garbage of a company C Spire truly is. Also I was one of the top salespeople in the state for 2 years so I was not an under performer.

When I first hired on with C Spire, it was great. Quotas, statistics and reports where not the end all be all of how you where viewed by your manager and regional big-wigs.

Now - the culture has totally changed. nothing is for best interests of the customer, or their needs... it's all about the money. Every day we are flooded with emails about quotas, budgets and how we're not doing something right. Things are changing so fast it almost seems like C Spire corporate is becoming so desperate to achieve a number, that they've totally forgotten about their retail employees. They think we're machines or something....

The micro-managing of every aspect of the customer relationship is becoming so intrusive that you're basically given a script on exactly what to say and do for every customer... If the customer has a issue that keeps us from -selling- something, we're to try our best to get them out the door as fast as possible whether we solve their problems or not.

Then, if a customer is un-happy with you and they get a survey and they reflect their pushed out, we want your money experience... you fail. If you don't make a perfect 100% across the board on surveys, you fail and can be fired because of it.

The money is pretty good for what it is... Though, if your store doesn't meet quotas that corporate comes up with... you lose money.

They can take your lunch time away whenever they want... short personal breaks are out of the question... You are to sell sell sell sell...

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$73,000 per year
Retail sales associate 12 salaries reported	$11.17 per hour
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Retail sales manager 2 salaries reported	$15.50 per hour
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