sales representative

account specialist

account executive

sales representative entry level

senior software engineer

C.H. Robinson

Worked for this company for almost 5 years at the Memphis LTL Service Center. Began working in 2015 for a manager who cared about her employees as well as the success of the company. Worked hard to get promoted and was promoted once in 2017. Then management changed once the old manager moved out of state. The new general manager was concerned more with partying with us but eventually, her boss cracked down on her. The work environment began to change for the worst. Policies changed that made no sense. 

The new manager brought in someone that worked with her in another state as a new supervisor in 2018. She had no experience that deemed her worthy of a supervisor, even at one point bringing an actual dog into the building that she hid under her desk. The building only allowed service animals but my manager looked the other way because of favoritism. I worked hard to be promoted again but due to my different views with the new supervisor about how things should've been handled, in a center, I worked longer for and had invested more time with partner offices, I received no bonus that year. 
How does one get promoted to a Lead position but is told they did nothing of value that year to receive a bonus. 

Working for this company was great at first. I cared about the sucess enough to work many hours of overtime and even on Saturdays but due to greedy management and their want to play favorites, the job became intolerable. I cared about my work to speak out for those under me who did a lot of LTL Ops work about what was and was not working. This made me a "rebel". Eventually, due to poor performance from the service center, which was due in part to high turnover as well as poor training, letting associates create hostile and retaliation prone environments as well as poor onboarding for new hires, the manager was demoted and moved out of state. Management was shown to care very little about their employees. Even if you created issues within a team but pumped out great numbers, you were "doing a great job". It began to be a numbers game. 

We were then managed by a manager who was not in house. He managed us remotely from Texas, often sending his "right-hand man" to our service center to monitor us and offer further suggestions and policies that made no sense and operations harder. I had no direction as to what I needed to do in my role. Often times I was pulled away from tasks I had to do as a Lead to fulfill tasks that should've been handled by operation reps. But we had high turnover rate and a major shortage in our staffing that prevented me from doing my job effectively. I eventually stopped working the many hours overtime and the Saturdays as I saw I was beginning to be underappreciated and decided to invest more in my personal life.  

Come 2020 in the wake of the coronavirus pandemic, the company announced it had to make a 7% cut to our department. Granted we have several LTL service centers around the country. My general manager and his "right-hand lackey" decided to lay off 7 tenured employees. (The shortest working employee laid off had been there nearly 2 years) I was included in the cut. Our department was only 20/25 people tops and at one point we were 70 people strong. We were all African Americans. No reason was given but we figured the Texas service center was staging a coup to take Memphis business away. Less business in Memphis means no need to have that many employees, you can better control the work and staff and it means more $$$ in Texas. While in furlough, we were told business had tripled and that corporate agreed to allow the LTL service center to call back their employees but instead of bringing us back, they laid us off, lied to us and said they were on a hiring freeze and proceeded to hire temporary employees through a temp agency. Since there are so many departments at this company, I cannot say that the company as a whole is crooked. I have seen where certain managers of other departments have proven competent but in the LTL field, the guy over all the LTL service centers should be fired or investigated. 

At 5 years with the company, you get rewarded for your time there with a special gift. I was laid off a month before making it 5 years. This company does NOT appeciate loyalty or hard work. As long as you pump out numbers, brown nose and dont have common sense, you'll make it. Or if you are just a nasty person in general who is able to work with little to no conscience, you'll be just fine. Workplace culture is very segregated. There was a clear divide between races. Someone has to be fired in order for you to be promoted. Luckily I came on board when the Memphis service center was still new so they had a need for roles to be filled but once we were established, management thought out with the old and in with the new. I don't regret the things I learned from this job. I can take my skill set and help another company be successful. No hard feelings and no lawsuits. I do however believe in karma. The LTL management department needs a complete overhaul, there needs to be better compensation packages in place, and there needs to be a set training and onboarding system for new hires. Everything is so chaotic and unorganized. 

I recently worked for C.H Robinson through a temp agency called AppleOne. I worked there 4 months from May 2013-September 2013 as an Indexer. The Company supervisor at the 114 S. Racine Chicago, IL location never introduced herself to us the entire time we were there. The only way we knew who she was is by our team lead pointing her out and telling us she was the Supervisor of the location. The atmosphere was  very high school dramatic. The female team lead stayed on her phone most of the day arguing with her boyfriend while the male team lead sat there on the internet all day looking at cars and emailing other female employees trying to go out with them. If you were chummy with the team lead then you were given special privileges. People should've been working instead they are all surrounded at her desk chatting, giggling and eating. We were required to make a daily quota which wasn't a problem, I easily obtained that quota but every other week we were being called in a conference because the way we ere previously indexing documents they decided to change that and if we happened to not index it the new way we would receive a high severity errors. after 5 high severity errors u will be fired. A woman there had a problem with the Lead behavior toward her so she took it to the dept. supervisor and ended up being fired, my friend was fired because her name was brought up in the meeting there after I was fired because my friend called back to the job and wanted to know why was the reason for her being fired exaggerated and lied about and told upper management about the lead giving out her personal information, contacting her outside of work to hang out and conveying personal things to her. We were told that if there was any issues with us as employees they would pull us to the side and verbally warn us thereafter we would be fired. I was on my way home yesterday and receive a call saying they decided to let me go do to communication issues with management. The kicker is no one from management has ever spoken to me about anything in anyway shape or form. I never had any issues with management. I was told they had paperwork of a couple different incident with me and management yet I was never informed verbally or seen anything written or asked to sign or review anything. Basically if one person you socialize with gets on bad terms with someone in management most likely they will go down the line and come up with any excuse to fire you. I was desperately looking for other employment while there. I was supposed to become a permanent employee in November and didn't want to be there by that point. Even though I disliked the job I still was there promptly, exceeded my daily quota. I kept to myself besides socializing on breaks with the 6 individuals I began training with but I was still fired because people and their personal vendettas. I have never worked in an environment where management shows favoritism, half of the place employees is related in someway, management sit up and talk about smoking marijuana, drinking an going to clubs. management is in the midst of all the drama and rumors circulating about employees. Managers aren't supposed to talk about coworkers to other coworkers but that was the daily format there. I honestly am not mad I got fired, I was livid that the reason for firing me was due to "communication issues with management" when no one from management never communicated with me. Sounds crazy right? If you're going to fire someone let it be for a legitimate reason whether it be work performance, attendance, behavioral issues etc, not because the individual that talks to you was fired and called back up to the company complaining about your team lead. $10.50 hourly wasn't nearly enough to deal with the foolery and stress in that company. I never seen that as a career for me but rather a job to keep a bit of money in my pocket to pay bills with until I found something better. I could not see myself working with ppl of that character for years or dealing with the stress there. People have been there almost 5 yrs and has gotten no more then a quarter raise totally. Some ppl have been there 3 yrs and still making entry level pay of $10.50 as I was. The only thing you can do is go from indexing to a trouble shooter to billing and collections in the same company in the same building with the same management team with a quarter to 50 cents in pay differential. I am very happy to be away from that company and the downing atmosphere

I worked for Ch Robinson at the Meridian, ID office and it was a huge mistake.  The office is split up into two sides that works with the carriers/trucking companies and the one that works with the customers.  If you work on the side that books the loads and works with carriers you will hate your job.  You do all the work, book all the loads, make all the outbound calls, make all the revenue for the company, track all the loads, deal with all the drivers excuses, the list goes on and on.  You are basically the grunt-peon.  If you work on the customer side it is night and day different.  You get to leave the office to meet with customers for free lunches, you get to travel all over the country going to meetings and seminars, your customers send you cookies, overall much closer to management, and get to blame the carrier reps when things go wrong.  At the beginning of 2013 corporate came out with a list of training programs that each person could sign up for across the country but they were only for employees on the customer side.  Not a single one on the carrier side.  Total slap in the face.

The pay is terrible.  It is 32,000 per year and it is definitely not worth it.  There really is no raise structure so don't plan on getting a raise anytime soon.  The day starts at 730am and usually you leave around 5 or 530 if all your work is done.  You are paid salary so management basically gets to work you as many hours as they want.  Every year each branch gets a bonus based on what percentage they increased in revenue from the previous year.  The manager then gets to split up all the money amongst the office as he sees fit.  You don't know how much money the office gets, you don't know how much each person gets.  So you could have busted your rear all year but if you aren't one of the bosses favorites you get the big shaft.  The favored people and the supervisors get the big chunks of the money.  The compensation/bonus structure is completely broken.  You can perform really well but if the office as a whole doesn't do well then you don't get anything.   They need to reward individual performance rather than office performance.

The opportunity to move up in the company is basically non existent.  The Meridian, ID office is very small and you will probably be a grunt for a least 20 years or so before the current supervisors or managers die off or finally get tired of the job.  The corporate office is in Minnesota so that is really the only place you can work for the company and expect to go anywhere but who the heck wants to live in Minnesota.

Management at the Meridian, ID office are complete idiots.  Their customers can be completely going behind their backs and they just keep kissing the customers rears and don't stick up for themselves.  If the idea didn't come from them they don't want to hear about it.  Every time I noticed something wrong and told management about it they basically threw it back in my face and argued with me.  They are stuck in their own ways and don't want to change anything even if it benefits the company.  They listen to every conversation you have and after you hang up they critique the entire thing and micromanage the heck out of you.  The phones ring non stop throughout the day and it basically feels like a call center job on a daily basis.  Every day is completely stressful and you can cut the tension in the room with a knife.  You go home at night feeling like a human punching bag who got pummeled all day long.  I could go on and on about this job but I have already written way too much I'm sure.

The technology division of C.H. Robinson is a place where doing the minimum is acceptable, and at times applauded. If you're a good culture fit, they really don't care how good you are at programming. Not to say that's necessarily all bad. A lot of newer programmers with less experience get a great start in this company and are able to grow into good developers who stick with the company. However, your personal experience will entirely depend on your manager and team. Some managers are really good at dealing with issues, and others will make them worse or ignore them. Most managers are stretched pretty thin so it's difficult to find time to talk with them or work together on solving issues. Advancing your career is quite difficult at this company as their evaluations do not take into account your programming skills but rather people's perception of your skills, which may or may not be based on actual evidence. Your code is never looked at or evaluated to determine advancement. Working overtime or going above and beyond is rarely recognized, with the exception of having a great manager, which is probably a 1/4 chance. Most likely your manager will not have time to even remember what you are working on, nonetheless give you credit for anything exceptional you did. If you are looking for a place that's open to developers with less experience, CHR is very welcoming to newbies and very patient with slow learners. It is nearly impossible to not meet expectations at this company, which is great for people who don't tolerate stress, but bad for business as well as disheartening for people who do want more of a challenge and to complete things quickly/efficiently without pulling other people's weight. The company culture strongly proclaims to provide a safe space for new ideas, where you can speak your mind and be respected but that entirely depends on the team and manager. As mentioned previously, if you have an absent manager who does not have time to listen to issues, you will find that you can be very disrespected by other teammates, silenced, and even bullied without being able to do much about it, given that your teammates essentially determine your viability for promotion by giving feedback on your performance. I have been on 3 teams while at this company. The first was mediocre. I worked in a lot of legacy applications and had a terrible manager who used intimidation tactics, the second team was amazing and I had great supportive coworkers and interesting projects to focus on, and finally, the last team that I was on was mismanaged and composed of toxic people and my manager did not have time to address my concerns. All hope is not lost, however, as lateral movement within the company is extremely easy so if you apply and end up on a team you don't like, there's a good chance of moving to a better team/project within the year. You can have a great experience here or a terrible one, or both! It's all about what's important to you. Work-life balance is amazing and your schedule will be super flexible, although working from home is quite frowned upon except in extenuating circumstances. The culture/team/manager can be toxic but that's just the luck of the draw. Be ready to work on legacy but also know you will get plenty of exposure to new tech here as well.

This is a very poor place to work. They make a lot of money, but employee's are very low paid (upper $30's to lower $40's), expected to work a lot of overtime, I'm told they actually waste time taking roll to see who is at their desk and working by 8 a.m. and who is not, there is a lot of "not my job" attitudes, especially by the Ocean Import Manager. The HR person on site is not even trained in HR and biased when it comes to conflict resolution, they expect all account managers to generate a sales lead (about 2 a month actually) when they don't even give them enough resources to do the fundamentals of their jobs, even though that is not what they were hired to do, their job descriptions do not match the actual jobs, they hire people for the lowest salary they can, very poor training, there is very little knowledge or talent or exposure to industry experienced personnel to develop the lesser talented people. The middle management in place now needs to be re-evaluated by actual trained legit HR people to see if they are the right fit for their jobs, not the "HR" person on site, who also needs to be seriously evaluated to retain her position. The first level people are generally great to work with, they recognize they are all in the same boat, and feel just as taken advantage and fooled as the next guy, but the morale is very low and people are constantly diminished because the middle management need to secure their positions by keeping their thumbs on the lower rung employees by being disrespectful to them. In general, I can't find much great to work with in this company on a day to day, other than can wear jeans to work, the pay is low, the stress is high, the work life balance is not balanced at all, you are not rewarded for hard work, you are constantly measured on the things they can find easily measurable (such as when you come into the building, or how many emails you have sent) but not on substantial contributions that really matter, such as how much time was saved performing tasks in certain ways. All in all, all the middle managers are under 35 except for 2 (who happen to be the best ones there), this is clearly their first time managing, and they don't know how to treat employees, train employee's, or develop employee's, they only know how to tell them they aren't performing well. The "HR" manager doesn't know a thing about being legit HR, she is not objective, and warning to all who wish to apply, don't be fooled about the "bonus structure", ask for what you think you are worth.

I was employed by CH Robinson for 5 years.  From what I have heard, this used to be a good employer to work for until the 2000s.  This company makes its profit by taking advantage of its carriers, customers, and its employees.  This company preys on young, college graduates by promising them the moon; making them work long, extremely stressful hours; never promoting them; and poorly paying them.
 
Working at Robinson is extremely tense and chaotic.  Everyone is in a horrible, stressed out, miserable mood.  There are often explicit filled screaming matches with co-workers across the room. There is constantly music blaring and phones ringing off the hook.  The culture is go, go, go; take care of yourself; point fingers and blame someone else.  In my five years I've seen 2 young people, on separate occasions, get removed from the office on stretchers by paramedics due to stress related breakdowns (no, I'm not kidding).  In a nutshell, employees really rather be working anywhere else.
 
Everything you've heard about not getting promoted unless you're in the management clique is dead on.  Once managers have made up their mind who their butt kissing buddies are, the tiny window for the little upward mobility that is offered at this organization is slammed shut.  The employees will run an insanely busy office, with no support, on a end of the quarter Friday while the management clique will be out spending the afternoon golfing (no, I'm not kidding on that either).
 
This is also one of the most unprofessional places to work that I've ever even heard of.  This company is constantly being sued by their carriers for not paying them in full and by their employees for sexual harassment. Stressed out employees constantly use profanity in an environment that resembles a ticking time bomb.   
 
I was let go from Robinson after 5 years of service.  I had to miss 5 weeks because I  came down with pneumonia.  They reason that they gave me was that it was no longer working out.  I think it was because I missed 5 weeks with pneumonia and I was also set to receive an additional week of vacation because of 5 years of service. 
 
In conclusion, if working at CH Robinson and waiting tables is your only employment options, wait tables.  You will most likely get paid more and there will definitely be more upward career mobility. It was my mistake I stayed here so long and a blessing that I was let go. Keep your sanity and stay far, far away.

It's a pretty solid job right out of college and has a much higher earning potential than most first jobs.  Even beyond the first couple yrs, the earning potential is there, the problem is the industry has changed and the role isn't quite as lucrative as it used to be. This is not to say one cannot be compensated handsomely, but it will require a good amount of hustle. 

Average day is 10-11 hrs (don't fool yourself, the 40 hr work week is dead) and requires a constant ability to communicate and multitask. This isn't as chaotic as a trading floor, but it's pretty darn close. The energy is actually welcome and you get numb to the noise (as do your clients) Most reps eat lunch at their desk as to not miss any good commissions or issues with shipments.

Promotional path is almost non-existent, but that's outweighed by the earning potential in the 2-3 sales roles available. This is the main concern reps have, do you pursue something with better career potential - or do you enjoy the influx on income and hope your resume will still get you in the door should you decide to leave much later.

Culture is fine, solid benefits, can be a little competitive (and may appear steep for newer reps) but not too cutthroat. Once your business is established you have a safe base of compensation. You still need to hustle tho - accounts are fickle and can look to be solid for a decade to come, then that company gets bought out and your revenue associated to them vanishes. You must work to constantly grow your portfolio and avoid dependencies on whale accounts.

As mentioned before, the industry is archaic but slowly starting to change. The advancements in federal safety laws and autonomous equipment make the capacity side look to be in jeopardy, while the customer side must bid among a dozen other freight brokers who work essentially the same way - resulting in fairly thin margins. This is no longer a business that you can book 10 loads a day and expect six figures, volume is the only way to succeed.

To summarize,  good for youngins - don't expect a job with corporate. Keep your options open unless you plan to be a lifer in sales.

They are very willing to teach but the company is too big and underfunded to have the time and standardization on what needs to be taught to help someone advance.  It was extremely difficult to find someone who knew how to teach and what to teach. They are very LGBTQ friendly, womans right protecting, and love the individual so be you! you'll be fine. There are a ton of changes that constantly happen that are very obviously demanded by the CEOs and do not align with desk level needs. This get super frustrating and you just have to deal with the change. There are many amazing people who work there but there are also a ton of cookie cutter frat boys who feel entitled to talk to you any way they want without repercussions. They are very interested in what's best for their company and have been springing a lot of layoffs to hit quotas. They put a lot of work on people and expect excellence with no funding to provide extra support.  You will have a strong team however that strive to not make you feel miserable. If you cannot handle a ton of different software's, constantly changing procedures and software's, consistently changing people, a ton of information at once to get used to and extreme independence and multiple levels of problem solving and learning, this is not the job for you. Your mind has to constantly be working and ready for anything. Every day is a brand new day with different issues, procedures, shipments etc Office culture is what will keep you there. They strive to have activities, cookouts, etc to keep up moral and teamwork. If you are driven, can handle fast paced, high independence, creative thinking, can work in a high paced high pressure environment, and people oriented, you will excel. There is a ton of room for growth. They have their super corporate moments, but I learned so many valuable lessons that I will carry with me. It is worth a try. It is however super daunting when you first get into it but don't worry everyone struggles at first and they are patient and supportive and its a lot easier than it looks! They also at least strive to take employee feed back. The CEO is black so thats a plus.

When I started working there about a decade ago, the mentality was that technology was something like electricity, an expense that needed to be reduced, that CHR was not a technology company.  It really is - it uses complex logistics solutions to route and track shipments.  Instead, it was all about the sales and old timers using push pins to map out truck routes.  

There are horror stories about the the IPO and all the technology workers not being offered stock, while the sales and business people all became millionaires overnight.  Apparently most quit their jobs immediately.

I was hired to be an architect, but found myself doing ETL coding in a high pressure environment.  They misrepresented what the position was, and it took me two years to find a way out.

They did not pay for training during my two years there, or even books.  One unforgettable day, I came in to work to find all my expensive technology books gone that I had paid for.  Some manager decided she would create an IT library using the tech books that the employees had paid for themselves.  She did not leave a note explaining what she had done, and my boss had to find out what happened. They were not even nice or apologetic about doing it.  Needless to say, I took my books and brought them home.

Another time, I referred a friend for a high level management job.  They set him up with a series of interviews, but did not tell him who any of the people were.  He called me and asked about these people.  Someone overheard me talking to him and I wound up in my manager's office being fired for giving out manager names and titles to a recruiter.  Once I explained what I was doing, I was given a very quick apology and not fired.  I told my friend what had happened, and he withdrew his application.  That was the day I posted my resume and was out of CHR a week later.

The rank and file tech workers were great.  The management was the problem.  Hopefully ten years later, the old guard is gone and my former coworkers are now managers, but I doubt it.

I have never been in a worse work environment.

My day consists of catching up on emails from the previous day. After which I run a series of KPI reports. Some are for my carrier base and others are for my customer. I reach out to my carrier base and make sure that they have met their demands from the previous day. I assist my customer with accrual issues as well as deal with all major mishaps. I focus a part of my day working on LTL loads. It is a priority to make sure that missed deliveries are rescheduled and that the new deliveries are made. In my six years I have learned balance. I have learned how to deal with my carrier base, customers, sales support, warehouses, my customers head of transportation, as well as their consignees. In addition to that I have learned how to run the day to day small reports that keep the account running smooth as well as the larger in depth reports that are run monthly and bimonthly to provide key information for my customer as well as make sure that we and our carriers are paid correctly. I have become the go to person on my account for my managers as I have been on my account over four years. I have a good repoire with my co-workers. I have trained numerous employees in my company. I have 3 subordinates who report to me and we all work together very well. The hardest part of the job is often dealing with carrier failures and making sure that they don't happen repeatedly. There are times of the year where it is more difficult to secure capacity for loads and you have to be aware of those times of the year and how they cycle. One of the most enjoyable parts of is working with my client and the relationships that I have established over the years. Be able to provide the best customer service. Knowing that my customer can rely on me for their needs and that I am capable of meeting their needs and helping them to keep everything running smooth. It has been a pleasure to be able to provide the utmost in customer service.

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