psychiatric technician

licensed practical nurse

case manager

residential counselor

therapist

CATCH

Therapists, clients, admin staff/management, child psychiatrist are AMAZING but are not enough to make staff stay due to the conditions imposed by supervisors. Mental health management practices through gaslighting, yelling, neglect. Past therapists have described management as similar to being in an abusive relationship. They appeared to have some issues with control/power dynamics and would retaliate if feeling their power or control was slipping. Multiple therapists were literally crying or upset their first week asking if bosses hate them/feel like no one's training them and immediately started looking for new jobs due to management. Takes about 4 days to get the picture about what is going on here. The pay is not what drives people away, people know coming in what contract work is like. That was not even the main issue surprisingly. Client's are also treated horribly (dismissed, ableist remarks, bigotry, bare minimum in empathy and care, list could go on) but it is done in such a subtle way and normalized by supervisors that it can't be reported and you will not feel effective as a therapist due to restrictions and rules imposed by management who see staff and clients as a dollar sign and nothing more. Get out ASAP like everyone else does if you work in this department.

As a contract outpatient therapist, there is much initial work I performed without being paid (I was paid for approximately one-fifth of the work I performed).  The quantity of initial work was not explained, and, unfortunately, I based my expectations upon previous work experiences at other organizations in the same setting.  The Children's Outpatient Therapy Office, in which I worked, is not-up-to-date technologically.  It's not that they just have old MS Office applications, but the availability of computers and printers is practically nil.  Asking for those basic resources as well as voicemail and email landed me in hot water with my supervisor.  The office runs on little scraps of paper for communication between individuals.  Further, my particular supervisor was extremely disorganized and appeared miserable with her position--always exasperated, always annoyed with someone; she expressed little patience for questions, spoke to me in a disrespectful and rude manner with no cause for doing so and provided training by the seat of her pants.  Finally, the culture of the organization was unwelcoming and unfriendly.

I have been with CATCH, Inc for 18+ years. When you come to work here, you quickly learn that CATCH isn't just a company, it's a family business. And, immediately, you are welcomed into the family.

I have worked in various roles for the agency and have found that, from the Board of Directors on down to the front line staff, CATCH values the contributions and opinions of all it's employees.

I am excited about the agency's more recent efforts to provide staff with cutting edge technology that will allow for improved services to the communities in which we are located.

I am also pleased with CATCH's commitment to provide it's employees with resources for a healthy lifestyle. The CATCH Fitness center is just one example. And it is free for staff to use.

I worked in the Outpatient department.  My fellow clinicians and I are miserable; there's high workload demand and minimal support. 
-High stress environment 
-Be mindful of the extra 'tasks' the Supervisor and Director will 'require' from you. 
-The supervisor is avoidant & disrespectful, hostile to employees and clients; therapists must beg for supervisions. 
-I was warned by other staff that she does not work well with African-American females--then experienced it first hand (unfortunately I'd prefer not to get into this) at the moment. 
-Clinicians must schedule their own AND doctor's appointments for clients 
-No complaints and grievances procedures for employees who are dissatisfied--HR does not exist. 

-I worked in the Outpatient department. My fellow clinicians and I are miserable; there's high workload demand and minimal support.
-High stress environment
-Be mindful of the extra 'tasks' the Supervisor and Director will 'require' from you without compensation.
-The supervisor is avoidant & disrespectful, hostile to employees and clients; therapists must beg for supervisions.
-Witnessed supervisor not abiding by HIPAA rules--ie. having her child around client files, etc.
-Clinicians must schedule their own appointments and doctor's appointments for clients
-No complaints and grievances procedures for employees who are dissatisfied--HR does not exist.

CATCH, inc. is a great place to work. The focus is providing mental health services to the most vulnerable residents of Philadelphia. The organization has many employees who have worked there for 10 or more years because the working environment is so positive. The leadership Staff are very interested in employee well being and the HR department is responsive to employee issues. This is a stable employer with a track record of avoiding layoffs in tough times and paying bonuses when fiscally possible. They are true to mission and the available resources are always well managed.

Very flexible work schedule, some work from home days are available. Ample paid a time off, the PTO accrues quickly. Management can be disorganized. There seems to be a lack of communication amongst management and those in the felid. The caseload is demanding, around 30 clients all  throughout Philly area. You are on your own most days doing home visits, phone calls and appointments,  ect. Which can be a positive and a negative. Often have to learn on the job as there’s not much on boarding or training for the position. 

Atypical work day at CATCH starts an 8 am, which is usually the time for reviewing emails and gather information for our 9 am a team meeting. The meeting could run anywhere from 9:30 am to 10:30 am. We have a member roll call at 10:30 am. There are three groups a day and other activities and trips on most days. After members depart for the day, we completed daily notes.

I worked in the STS program.

Pros: school hours, fun co-workers, summers off and usually placed in one school. 

Cons: too much paperwork, poor benefits with high deductible plans, no job security for the following year, don't value employees, poor company morale, poor technology and poor pay for job responsibilities with no room for growth (hence the high turnover).

Work day  started with security checks of buildings and parking lots. I learned that the mental health community  is  so large and Catch is helping many people with the services.  The most enjoyable part of the job was helping the clients,  and being an encouraging factor in their life.

Top Job Titles	Average Salary
Psychiatric technician 39 salaries reported	$17.00 per hour
Licensed practical nurse 42 salaries reported	$34.29 per hour
Case manager 28 salaries reported	$43,196 per year
Residential counselor 35 salaries reported	$16.69 per hour
Therapist 26 salaries reported	$26.00 per hour

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