configuration analyst

member services representative

medical biller

pharmacy technician

customer service representative

CDPHP

Typical day during HEDIS season, hectic training followed by micro-managing  "peer" orientation. This was the hardest part of the job, I have never before or since experienced the kind of scrutiny that I experienced as a minority (as what I experienced at CDPHP).

The pay: less than what other area Health plans paid for similar positions and without benefits.

What I learned, the company wanted to apply IRS rules for expenses of office workers versus the IRS rules for seasonal work from home workers. Eventually, what that meant was that I "ate" the travel costs for their business purposes.

The company environment, nice corporate offices with gym and cafeteria( higher prices for temps vs permanent employees) great  if you had time to use them.

Permanent non-seasonal employees wouldn't even acknowledge temporary employees with common courtesy like opening or holding a door for someone who badge accessed the building and held the door for themselves simultaneously while bringing in or taking out materials/equipment for company use.  

Would I ever go back, not to their quality dept. I have since learned that this dept is to be avoided because of the micromanagement and high exit rate of permanent employees who move speedily to other local quality depts at other insurers.

I worked in the phone unit where I was logged into the phones all day.  It was a production environment with little flexibility for hours or time off.  The company is very well run, all of the upper management are doctors, so the company is run by brilliant people.  my co-workers were fun people to be around but I hardly got to interact with them due to the high call volume.  Overall the job was not very challenging and the training program is terrific. The hardest part of the job for me was juggling a family life with the inflexibility of scheduling.  It was next to impossible to call in if I had a sick child at home and you only get one break per shift and it is a scheduled break which is sometimes scheduled an hour and fifteen minutes after the start of your shift.  The best part of the job was the pay and benefits.  Very competitive wages and the benefits are great, it is a health insurance company after all.  There is a minimal cost of living raise every year, although due to changes in tax rates and insurance premiums my take home went down two consecutive years.  Opportunity for advancement and overtime availability.  Hours of operation are 6:30am to 7:00 pm M-F.  All first shift weekday hours which was great.

Great company, great compensation with benefits, great core values. Worked as ICC in Inpatient Programs over 6 years. Management and Supervision atrocious. Micro managed & scutinized highly professional, skilled, proficient nurses and rewarded employees who were less stellar with poor work ethic. Management did NOT foster teamwork or innovative ideas to improve the daily work flow of its department. If you expressed your opinion with ideas for improvement- you would later get called into office and be excused of being unhappy with your job duties and be given a performance plan for improvement.  20+ years as a professional RN have I never made to feel as incompetent or questioned why I continued to work for CDPHP. Why- because I believed in the the Company, its values and its members!  I now work for a National Company that truely values it's employees, their multifaceted experience and promotes teamwork as well as work/life balance.  I have never been more happier as a professional nurse to work for a company that appreciates my talents. CDPHP should consider micro managing the management staff of the departments with high turnovers of excellent employees.

I worked at CDPHP for many years in a couple of different departments. For a long time I was always really proud to work there and was very happy. But as time went on, I had different perspective in my various roles. I learned first hand that they promote who they want to promote. Management gets what management wants, no matter how they have to get it, or who they have to step on. They claim full transparency on the state of the company and financials, but then BOOM they let you and many other people go with no warning, nothing. Does it matter that most upper management is making well over 6 figures and they all get bonuses that are more than a regular worker's salary? Nope. God forbid they cut managers or cap the bonuses. Don't ever think your job is secure there, don't ever think you're hearing the full picture or getting complete honesty. Because it's just not accurate. I will say I do believe they care about the community and the members they serve. But don't think for one second as an employee that you're not disposable. 

Culture was unlike any other call center job I held. Management works with you and there are many supports in place to help you succeed. They do not offer part time opportunities and new hires are not always moved to the shifts they’re hired for leaving representatives who have been there longer on shifts that are less desirable. 
Pay is not only fair but above what the market rate is in my area for similar positions. 
All about the member, not about the numbers or quotas.
Remote work available, office was a bit more frequent than what was advised. 
Was advised no mandatory overtime and had mandatory overtime every week.  

Man I wanted to love my job at CDPHP. They certainly did everything in their power to try and help me live it. The training was excellent. The pay I felt was fair for a call center. They treated their employees well and had a very open policy of communication at every level. You could run into the CEO and chat with him in the cafeteria. They always had nice events and lunches for team members. 

Unfortunately the job itself in the call center is brutal. Call after call with limited downtime between them. You’re discussing complicated insurance stuff all day and sometimes dealing with very sick, dying, or angry people. I burnt out in six months. If you can handle the work then it’s a good place to work for.

Working at CDPHP had some positives, but overall my experience was challenging. Management often felt very cliquey, which made the work environment uncomfortable at times. The workload was heavy for the level of pay, and employees were expected to handle responsibilities across multiple departments without enough support.

I also experienced situations that felt discriminatory and unprofessional. Another major concern was that customers were often allowed to speak to employees disrespectfully without being held accountable for their conduct. Overall, the environment became stressful and difficult to grow in long term.


I really had a good time working for CDPHP. It's a great opportunity to work for them. I really liked the work environment. I had my personal desk with multi windows to perform my testing which I liked also. We all worked as team and also helped each other for our work needs to accomplish our goals. Also we offer our clients higher priority if there's need to be any changes while making the application. Over all i would say I love to work for a big company like "Capital District Physician Health Plan" and it was one of my good experience working for them.

I loved working there because I actually enjoyed the job. Never minded going in or staying late, working through lunch, etc.

I never felt respected by my supervisors or management though, but the members made my day, as well as the other employees, all professional and dedicated people.

I would have stayed there forever but lo and behold, one day out of the blue came a call down to HR...I was terminated. No incident happened, no reason given.
I cried in the parking lot for hours.

Even after that, I would still love to work there again.

Worked as a temp employee here and all benefits were handled by a third party staffing firm. The pay was lower than market rate and the health insurance offered by the temp staffing firm was an expensive minimum value plan (not even a CDPHP plan) that did not cover much. No PTO days or paid holidays were offered, either. I'm sure this is a nice place to work as a permanent employee, but as a temporary one the benefits are lacking which is sad considering this is a health insurance company.

Top Job Titles	Average Salary
Configuration analyst 5 salaries reported	$110,500 per year
Member services representative 7 salaries reported	$20.00 per hour
Medical biller 3 salaries reported	$19.50 per hour
Pharmacy technician 5 salaries reported	$23.60 per hour
Customer service representative 6 salaries reported	$21.50 per hour

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