retail assistant manager

client advisor

sales assistant

sales associate

store manager

CH CAROLINA HERRERA

I was a stock associate for 10 months and I had an extremely awful experience working for CH, especially with how management is as of this year. As of right now, store management in my location is extremely toxic and there’s not really a lot of opportunity for growth (unless you’re okay with dealing with a manager who’s comfortable with berating their employees for minor visual errors and mostly because their constantly projecting their personal issues towards others). Upper and regional management is not helpful either and they’re extremely disconnected from the issues occurring storewide, and implement outdated methods for selling; they also tend not to take accountability for their own mistakes as well, so expect for a lot of unacceptable behavior in the workplace and on their end to be a common aspect that everyone’s used to.

It’s not a bad start to be employed here if you’re looking to get into the luxury retail industry, but please consider other options because you will literally want to look for another job after a month. The turnover rate for this company is extremely high, and literally almost everyone (including management) resigns after 8 months to a year; so don’t expect to stay here long term because the entire company is extremely disorganized and out of touch

I wish someone had told me to stay away from this place! However upon being hired I found out that the preceding employees had quit before acquiring other positions or had just given the key! Moreover, the sales staff that was there when I arrived were on their way out the door as well.  :(  This company and management is the antithesis of what it takes for a successful business!! The AM and SM do not manage the staff. They don't even micro manage the staff. They literally micro co micro manage the staff! You will receive little training/ZERO support and will be dismissed negatively if you have any questions or in most cases given the wrong information. You will be given multiple different tasks by multiple different managers (because not only the AM but corporate is in the store literally every single day) all telling you a different way to do that same task. The company waste so much time on micro managing, zoom calls, prehistoric clientelleing, visuals, and overly communicating through whatsapp chats  that you have zero time to learn product, team sell, or FOCUS on clients, which is the basic fundamentals of a successful retail store. The energy in the store was always intense and negative when the AM/SM were there.  And they wonder why so many of their locations can't make sales goals! The only enjoyable part of the job was working with the sales staff who were amazing! Unfortunately, they were never able to reach their full potential costing them and the company any type of immediate and long term success.  

Management consistently creates an environment where employees feel undervalued and unheard.
There is constant micromanagement, and even when clear proof or valid explanations are provided, concerns are often dismissed. Scheduling is extremely inconsistent and can change with little to no notice-even the day before-yet employees are still expected to accommodate every adjustment without issue. At the same time, management seems to prioritize their own personal schedules and work-life balance while expecting flexibility only from staff.
The workplace culture can feel very discouraging, with frequent pressure, favoritism, and a lack of support from leadership. Employees are constantly expected to deliver sales pitches and meet high expectations, yet managers and leads often do not hold themselves to the same standards. Overall, the environment feels more stressful than supportive, and communication from leadership could greatly improve. I would strongly encourage anyone considering this workplace to carefully evaluate whether it aligns with the type of work environment they want to be part of.

Both Las Vegas Locations have amazing teams and store managers. Corporate needs a lot of work they treat their employees like pawns and are unappreciated. If you take your hard earned Paid time off you will be held responsible for not selling in that time period, it is like they punish you for taking paid time off. Have not had stable management in years and employees always leave due to lack of advancement opportunities and stress from the area manager and corporate. There have been times where employees worked 12 hour shifts for days on end due to lack of coverage and have been sent to other locations to fill in. It also does not help that corporate is run from Spain. This company can be better if they accept and adapt to change. Treat their employees well, find better marketing strategies to get foot traffic/local clients and brand recognition. Very old-school company in terms of Point of sales and CRM.

As my first job at a luxury mall for a luxury brand I was kind of disappointed. Although the company's Bal Harbour boutique is beautiful, it has not been well thought out. No designated office space or break/lunch area for employees, tiny stock room without enough space to properly store luxury items. There is a lot of pressure on selling and making individual goals.  Store management is friendly and knowledgeable, however, they could benefit from a more organized management from corporate. Everything is based overseas and there is no corporate office in the United States so they often don't get to see how operations differ. The hardest part about the job was the pressure to sell. The most enjoyable part about the job was product knowledge.

What is the best part of working at the company?
I love the brand offers versatility

What is the most stressful part about working at the company?
Multitasking , every day was something new to accomplish besides sales and most of all the poor ability of the HR and management to listening to employees when internal situations occur and need it attention.

What is the work environment and culture like at the company?
Very toxic and unprofessional from my immediate superior, luck of urgency to help their own employees

What is a typical day like for you at the company?
Responsibilities and duties open, sales , updates visuales , development clienteling, training new associate, reciting and sending merchandise, displaying the new merchandise , markdowns merchandise twice a year, re-clicification on the old seasons .

What is the best part of working at the company?
Free healthcare! Wonderful discount great lead into super high end luxury sector

What is the most stressful part about working at the company?
The micromanage the smallest of things, the owner can be quite controlling, and they need to update their technology

What is the work environment and culture like at the company?
My store and district was supportive encouraging and overall a positive culture

What is a typical day like for you at the company?
if your manager like I was read morning emails set the plan for the day communicate with company executives communicate with other stores motivate the team open the doors out reach to client service clients in store book appointments. Create a wonderful experience.

This place is the worker place you can work. Easy to get hired and start working. Easy to come to work and help customers. It’s the coworkers that are ugly and jealous. They all go out fraternizing and then come place judgement on others when they come to work. Horrible little people that believe they own that store. I have seen them push workers out and now I am one of the ones pushed out. I have a lot of experience in retail, I can honestly say this was the worst job I have ever had in my life. 

Great leadership from District Manger and Higher leaders in HQ . 

Current General Manager who started in Spring 2022  has created a tension filled environment. Poor leadership and management skills , does not care to mentor or advance employees who clearly deserve to shine and enhance in their career growth. This manager will NOT encourage you. This manager does not sell and build relationships . This manager only likes to be a face and not do the REAL work. All TALK  no ACTION.

Aside from poor general management, it has been a pleasure to work at CH , where I worked with a like minded sales pros, increasing my skills in leadership and crm. This is a small team where achieving higher is a slim chance. I left because I couldn’t wait around to be promoted. 



Do not apply to work here if you want an easy retail job. The company offers good pay, incredible benefits, continuous training, and opportunities for growth, so they expect a lot out of their employees. This is a sales driven company, so don't expect for clients to walk in for you to make a sale. You will have to get uncomfortable, build-up your client list and think outside of the box. The training and experience you'll get will really prepare you for a career in luxury retail. Management is strict, but very supportive and want you to succeed. Great place to work if you work it!

Top Job Titles	Average Salary
Retail assistant manager 59 salaries reported	$22.88 per hour
Client advisor 50 salaries reported	$20.64 per hour
Sales assistant 6 salaries reported	$18.92 per hour
Sales associate 8 salaries reported	$18.44 per hour
Store manager 10 salaries reported	$88,850 per year

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