certified medical assistant

front office specialist

pharmacy technician

dental assistant

behavioral specialist

CHAS Health

If you are even considering it, don't do it.  CHAS has an amazing mission statement, but the top heavy Administration Department that is out of touch with what the patients need makes this a horrible place to work.  Staff advance in the organization by "being friends" with the good ole' boy network of the current CEO and  his cronies.  This group of people is completely out of touch with what it takes to work at the patient care level, and quite frankly they don't care.  People are promoted in this organization based on whether the CEO likes them; not if they have the education or the skill to do the job.  It is completely unrealistic what they expect their front line employees to do/go through.  The hardest part of the job is seeing how many people are in need and really need these services, and how out of touch the bloated Administration is.  The best part of the job is being able to help so many people that need it. Too bad the powers that be at CHAS make it so difficult to keep good talent for such a worthwhile mission. The people that do stay are the ones that cannot get a job at other organizations because they don't have the education or experience to do their job at other reputable organizations that require education and skills.

Work load is very demanding. As a dental assistant your time frame for what admin expects you to do in a day is very unrealistic. Very often the schedule runs behind, and yet more gets added to the providers plate, and in turn the DAs. Which can definitely attribute to work frustrations and even when you get through a long day there isn’t much appreciation from management which can also cause some to have resentment towards their work experience. Positively, the pay is good and the benefits are also very fair. My schedule is good but that is subject to change because they have been upping weekend shift assignments for both Saturday and Sunday as well as on call shifts. This also can contribute to burnout in my own opinion. But even so I am lucky to have great working relationships with all the providers, my managers and several team members. All in all I have a good reason to stay for every good reason I have to leave. My tipping point is the uptake in weekend shift assignments. I am not sure this is a sustainable work schedule for everyone, and it seems that until they can retain staff who want to work weekends exclusively, this extra work load will only increase. Which was not the case when I was hired years ago. 

It seems like a dream job at first - 240 hours per year of PTO, promises of promotion, an impressive mission statement that at one time was probably true. In reality it is top heavy with VPs and Executives that have worked together for years, and often promote each other with grand bonuses and salary increases. The lack of management and real oversight of Federal grant money is usually covered up, hidden from the Board of Directors and/or blamed on lower managers and employees. The benefit package seems generous until you find that as an hourly employee ($16 - 19), you will spend about a third of your wages on it. 

There are, however, lots of parties and catered lunches. If an hourly wage that only goes up a few pennies every year and a lack of opportunity is okay - it's an okay place to be.

If you dont want to be stressed at work, or do 2-3 full time jobs in one 8 hour shift I say stay away from CHAS. The Centralized Services spot has morphed from 3 separate full time departments to a single unit that expects you to answer call center calls (100+ a day) AND work Health Records or Referral processing. They've also shoved scheduling in there as well. The saving grace of this place is the pay and benefits package but I'm sure you can find something with a similar salary/benefits that doesn't kill any sense of accomplishment you have or sense of pride in your work. Management does not care about you, the communication is horrible, and you're going to be told something different all the time. So if you like inconsistency and half-truths, this is the place to be. 

What is the best part of working at the company?
This company is an operational nightmare. They over work their employees but tout themselves as a top employer. The nepotism and misuse of funds is astounding. Many top level employees have been promoted far beyond their level of competence. Avoid at all costs.

What is the most stressful part about working at the company?
Constantly changing and unclear expectations. Lack of competence in upper management. 

What is the work environment and culture like at the company?
Chas prides itself on a great culture but after some time and exposure it becomes clear that employees without degrees can’t leave to find comparable pay in the area. Sadly many would leave for the same pay if they could find it.

I've worked a lot of places since entering the workforce, and this is the first place I have ever felt like I mattered - and not just in the "who will do your job if you aren't here" sense. Admin knows most people by name, and care to stop and chat and learn about you. Employee suggestions are taken seriously and lead to real change in policy and culture. CHAS reviews salaries regularly, staying competitive, and the benefits are great. It can take a few times interviewing before you move up - due to limited positions, but CHAS does like to hire from within and promote the great people that are already here.

If you want to lose sight of who you are as a person, sure go ahead and work here but be prepared to be taken down mentally, physically and emotionally. Extremely top heavy in the admin department and if you’re not some sort of supervisor your self or you’re not good friends with someone higher up it will be made very clear where you stand. 3% raise every year and they do scale adjustments and put employees that have been there 5+ years on the same pay scale as people come by right out of school. Pto and Benefits are good but don’t let that be the reason you work here. My mental health is much more important. Chas has completely lost site of their mission and they only care about rolling in the encounters. 

What is the best part of working at the company?
Working alongside mission driven people and the ability to make a difference in the lives of those we care for. 

What is the most stressful part about working at the company?
Constantly looking for solutions to provide access to those that need care. 

What is the work environment and culture like at the company?
Fun, collaborative, creative and mission driven. 

What is a typical day like for you at the company?
Collaborative and engaging with others working on proactive solutions to ensure we continue to improve our services

I’ve worked here for more than 5 years. There are a lot of pros but an ever-increasing list of cons. When I started, I thought I had found my dream hygiene job. I felt valued and respected in my position, my workload was manageable, and the benefits outweighed the slightly lower than average pay. Each year gets worse and feels more like I’m working for a soulless corporation instead of a non-profit. Their mission focuses on expanding access to quality care but they seem to forget the quality part as they run their providers into the ground with increasing encounter goals and pressure from management. I came here to help people not line upper management’s pockets. 

I've been with CHAS for over 5 years. I planned on staying through my entire career, however the COVID 19 response set the standard I will forever measure other companies against. On a dime, operations turned around to doing mostly telehealth. No one was let go. They found a job for everyone, at the rate they were paid pre-pandemic. Ops have always wrapped around and supported staff, but this last year was spectacular. 

At CHAS, a lot of the time we find a need to fill before we figure out the logistics of it, which can lead to confusion or stress at times, but it is ALWAYS with our mission in mind.

Top Job Titles	Average Salary
Certified medical assistant 79 salaries reported	$28.81 per hour
Front office specialist 42 salaries reported	$26.58 per hour
Pharmacy technician 24 salaries reported	$28.48 per hour
Dental assistant 39 salaries reported	$28.37 per hour
Behavioral specialist 18 salaries reported	$93,784 per year

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