CHS Corporate

Long days with significant overtime was required at times. There were adequate learning opportunities. There are multiple management levels in this corporation. The coding managers are team oriented and helpful but overwhelmed at times due to the expectation they are under. 
The culture is focused on high productivity and meeting billing goals which are somewhat unrealistic. 
The hardest part is trying to meet productivity with poor or insufficient documentation to meet the needs of the high level of specificity of codes required in ICD-10, and the chronic down time of coding systems. 
The most enjoyable part of my job was coding. I also enjoyed working with the coders and other departments  to rectify conflicting information, assure quality and integrity of the information reported for data collection as well as to payers of the services rendered to the patients.

Don't get me wrong I thought I liked the people I work with until he started spreading rumors to management about me when they don't even know me. Talk about team work and getting along yea right. It's like high school then they wonder why they can't keep anybody or hire anybody!!! I do my work stay long hours then they have the nerve to say I'm not productive or do any work. That's bs. I do my work plus others when they are out. They say it's about work life balance then they expect you to work all hours of the day and night. After that they think that you aren't tired and you will get in trouble if you even yawn in front of them. They don't even know what your daily job consists of then want to say you don't do anything all day. They don't appreciate their employees after all they get to sit in their office all day, then assume something that's not true.

Management is not there to help. They expect you to know everything after 1 days of training that have nothing to do with your actual job. The job is very simple but the policies and rules behind the job is unheard of like no phone. You're basically sitting looking at a computer for 12 hours a day they don't expect for you to talk to each other about nothing but the job. And if you do have to talk you need to be at a volume of one or two or you're talking too loud. And don't have an emergency because that's unacceptable as well. Their patients come first before their employees. The benefits are not the  best higher than average.

What is the best part of working at the company?
If you are looking for good benefits this company has them. Medical, dental, life in addition to other supplemental insurances 

What is the most stressful part about working at the company?
Regardless of the position they expect more with less. Less staff, less merit pay increases, and do it all without any OT. Management is poor with unrealistic expectations. 

What is the work environment and culture like at the company?
Favoritism, but no one and no position is safe from layoffs. 

What is a typical day like for you at the company?
It can start out good, but within a short time into one's shift stress from management and/or the C-Suite or Corporate will begin.

Not all teams are running Agile, a lot of managing to schedule instead of to goals. VPs have their own fiefdoms, and compete for resources. Everything is top priority, and they burn out workers with aggressive due dates. Managers caught in the middle have to please their VPs and end up abusing their employees out of fear for their own positions. 

One of the most dysfunctional companies I have worked in. Not fun. I think their disorganization will be their demise. Their use of Service Now is abysmal. Some teams use Jira. 

What is the best part of working at the company?
Great teamwork and good pay for a remote job. 

What is the most stressful part about working at the company?
Balancing working from home and mental health. This position keeps you tied to a sitting position for the full shift.

What is the work environment and culture like at the company?
Positive management interactions. Good teamwork with co-workers.

What is a typical day like for you at the company?
The shifts are 12 hours and sitting at a computer taking calls to transfer patients into and out of CHS facilities in multiple states.

Work life balance does not exist.  Barely no holidays are recognized anymore.  You have to work major holidays instead of spending them with your family. Their raises are pennies to the dollar. You can't use pto if other people are off that day.  They have a huge problem with micromanaging. They want you to be a robot when it comes to metrics and how productivity is calculated. You have to sit still at work for 8 hours straight even if you work from home. You can't use the bathroom or stretch your legs if it doesn't fit into your 15 minute break and that's for the entire day.  

Management is not there to help.   They expect you to know everything after 2 weeks of training that have nothing to do with your actual job, and then another 2 weeks shadowing someone. When you dare ask a question you are told, you learned that, you should know that, I already told you that & that's if they even answer you at all.  Very demanding metrics that there is no exceptions for not meeting them. They say you are given a verbal then written warnings, but that is not true,  no real warnings are giving before your are just fired. The only benefit to this company is it is work from home. 

I enjoy my roll at my facility, a little stressful but as a team player, at the end if the day, we're able to breathe. We build and learn to work as a team to go above and beyond our goals.  We enjoy assisting patients with programs for their hospital cost.  I like seeing patients smile when they learned that their are programs out there to help them.

An Ess REP over sees the self-pay patients that come into the hospital via emergency room, outpatient procedures, surgerys, and inpatients. A REP gathers all information following HIPPA guidelines to better assets them to see if they are eligible for programs through state, local, and federal funding to help pay their balance. A REP will also go to houses to gather documents needed or to gather payment from the patient to birng down the account balance.

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