security officer

armed security officer

security guard

patrol officer

event staff

CITADEL SECURITY USA

First and foremost i do want to thank this company for giving me opportunity to advance my career with another company, if it wasnt for them i wouldn't have landed the job i have not but thats where the gratitude ends. I was a supervisor/regional director for their oil fields in weld county. My typical day would answer phone calls at 2am for call offs, waking up and having to find coverage for them since they dont have a dispatch center. at 6am i would wake up for call offs and no call no shows. Around 9am i would get slammed with calls for employee issues and whatever our client wanted. I would typically get calls every 30 mins throughout the day. Then i would drive to all the sites and check in on my guys and ensure everything is taken care of. After all that is done it would be around 4pm and still getting slammed with calls around this point. I couldnt even go out to dinner with my girl without getting slammed with calls. Keep in mind i was the ONLY supervisor on the eastern slope. Managing the entire contact by myself for only $600 a week, ya you heard that right, i could make more working at Chick Fil a. After 9pm i would still get slammed with calls. Maybe if im lucky ill be able to sleep till 6am with no issues, no days off for me since im always needed. I found a job at another agency that pays over triple what i was making and they laughed at what i was making here. I have an office, 9-5 job, dont have to worry about phone calls since they have 4 managers per shift and a dispatch center which helps me focus on my employees, when i announced my departure the company was almost offended i was leaving so early, i did only provide a week notice for them to train a new supervisor so i can see their point but the way i seen it is if they never took care of me why would i take care of them.

A typical day involves balancing directions from a rotating cast of supervisors — often conflicting, but always urgent. Expect to be on your feet anywhere from 8 to 17 hours, depending on how the wind is blowing that day.

In my time at Citadel, I gained valuable lessons in navigating unclear expectations, managing inconsistent communication, and advocating for myself when pay discrepancies arose (which was more often than it should have been). Overtime is unofficially mandatory but not officially compensated — a detail worth remembering.

Management seems to operate on a curious blend of favoritism and unpredictability. Advancement is possible, though romantically involving yourself with the owners son appears to accelerate the process. Just be aware that the playing field is crowded.

The work culture emphasizes individual survival over team cohesion. Camaraderie is rare, but if you enjoy a highly independent environment where you’re expected to go above and beyond without meaningful support, you may thrive.

The job's biggest challenge is meeting high expectations with limited resources and staffing. You'll encounter a wide range of coworkers, from those who take the role as seriously as basic training to others who are... more recreationally motivated.

That said, getting paid to work high-profile concerts and events is a definite perk — as long as you're okay enjoying the show from the sidelines, while multitasking a dozen responsibilities.

I absolutely loved the patrol aspect of the job and I loved the acknowledgement of making a difference by the community I served. I made great connections with the homeless community and had established trust from multiple tenants at many of my locations. 

I despised the lack of integrity amongst the Lieutenants and Sergeants. To put it bluntly they were lazy, liars, gossiping children who loved to cheat and beat the system. They lacked morality, integrity and respect. They showed no interest in the duties they held in their position and they also encouraged that same mentality of the guards. All the guards were talked about poorly and certain ones were targeted, with a lack of trust in the hire ups to intervene. So walking on eggshells is the job description. Once you’re in the car and on your route you can finally breathe. No one on my team wanted to answer when the checking in call came because for me I never felt like they cared anyhow I just know it was an issue that I heard all the time. 

Cameras either aren’t checked or in working condition because if they were people would have been reprimanded. If any behavior was seen but ignored then I guess the company has a bigger issue than the Lieutenants and Sergeants and the corruption goes hire up. Shame really because Citadel has the potential of being a top tier security company. All it takes is a few bad apples 

A typical work day: Intel's watching for unwanted personal trying to get into our location, making the rounds, checking the alarms, going on patrol, and ECT, ECT... 

What I have learned: learning is a typical thing within life itself.Though learning about what you are checking for, being aware of your surroundings and not being complacent in one area at a job site are definitely lessons that one has to learn with time and the job/career is definelty worth mentioning.

Management: As in management (Boss/Leadership) is definitely on point they know what they are doing and accomplishing.
Management: As in managing one's work place can be easy (make sure you do inventory, what is asked of you and if necessary go beyond of what is asked of you)

Workplace culture: is pretty solid all around mainly military veterans, ex police force or those wanting to go into a career field that accommodates these skills later. So for the most part everyone seems to be on the same page.

Hardest part of the job: Would have to be always being vigilant of your surroundings, people, and body language of people you may encounter and acting accordingly to their feelings and or wants, even if they haven't said anything towards you at that very moment.

Best part of the job: working with people that understand we are the first line of defense if anything where to happen and relating to each other on that formality.

During my time with 5DSHIELD I found a group of people who cared passionately about the industry and improving safety for all of its employees and customers. Ever evolving training regiments, constant evolving training courses and attention to the importance of training. In order to understand working in this industry you have to have some work experience knowing that being on call is exactly that. Calls come and they don’t come that’s just the way it goes. I managed to survive because I volunteered to do more than what I was hired to do and I found hours where I could find them,  there were plenty.  Management was always open to ideas and discussion the office doors were always open and that is important for innovation.  If your plans for life hard to get into an industry that helps people this is a good steppingstone. Sometimes you have to pay your dues and that’s just something you understand with experience.  Anyone who says there’s not room for Advancement was not willing to apply themselves because when you apply yourself and volunteer for things you find somewhere to advance to nothing is handed to you. That’s what this company is about we don’t want people to just expect good things to fall in their lap who want people who make good things happen.

You show up at least 10 minutes early, clock in 5 minutes early and start your shift. You will either, check people in or keep the peace. But regardless your primary job is to observe and report. 
I have learned a little from training, but a lot about the company. The company has the potential to be great but lacks the desire to make it happen. 
Management her is alright, but most of managements time goes to hiring workers to keep up with the turn over rates. 
The people and clients I work with, make it bearable when there’s no direction here. If it wasn’t for the people I see and work with, I wouldn’t have lasted as long as I have. 
The hardest part about the job is knowing, no matter how hard you try or what you do you will not move up or get a raise. You can work your normal week and be called in, to cover for no call no shows. Miss out on family or personal time for weeks or even months and there will never be anything to show for it. Not even a thank you. 
With that being said the best part about the job is by far the clients and my coworkers. They are the glue in this company, and though the company doesn’t even know who we are. Even after working years we are dumped on so to speak. But we have each other’s back and endure it with hopes that someone will listen and make a stand.

The company overall is a good company.  The management provides opportunities for growth and support career goals.  I have seen many who have successfully leveraged the experience gained to obtain their desired careers in Law Enforcement.  Paychecks are on time and error free.  Management works hard to ensure that Officers are treated fairly.  The employees in the field work hard and are responsible and do the right thing. I love that the job is important, and that you are providing a needed service for the people in Utah.  I appreciate the liberal Paid Time Off Policy.  I love how Paid Time Off isn't use it or lose it like it is everywhere else in this industry.  I have observed and experienced that those employees of the company that work hard and follow directions from Field Supervisors and follow Company Policies are rewarded.  I also like that this is not a job where Management micromanages everyone.  They treat you like adults and expect you to act like professionals.  As long as you are doing your job correctly they don't hassle you, even though they are always watching and willing and able to provide support if and when needed.

Overall they're a good company to work for. The management team is what makes this company different from others. They work closely with you, and when you need something they will help you out.

The training for the company is very professional and well thought out. The trainers for the company either have a background in Law Enforcement or Military. There's always something new to learn.

It is a smaller company, everyone knows each other, which is great. I worked events in my early days with the company and seeing the CEO and CFO working the event with me, showed me how dedicated they are to the company.

The hardest part of the job was the days that were slow and being scheduled for 12 hours.

The most enjoyable part of the job was the people that you work with, you create a close bond. I felt as if I could go to any of the management team if I had an issue and they would help me out in anyway that they could.

What is the best part of working at the company?
Just having a job, but they pay super low, with no raises. I worked for them 2yrs straight without missing any work, and never received so much as a ten cent raise. And they didn't offer health insurance. I struggled at this job, I finally got a better job so as not to get evicted from my apartment.

What is the most stressful part about working at the company?
That you know you're burning your gas to get to work five to six days a week and you're still not earning enough to pay both rent and carnote without running out and getting a part time job.

What is the work environment and culture like at the company?
The coworkers are way Kool, but the bosses don't give a flip about you.

What is a typical day like for you at the company?
It's just like any other security job, but more stressful because they don't pay you enough to survive, even if you have 20 plus years experience.

No real advancement opportunities, even tho they tell you that you're a great employee but offer the advancement opportunity to a new hire regardless of how hard you have worked to get that promotion. Seniority get's you no where. No set or guarantee of hours, you're expected to be always available with no compensation and they ask for availability but don't even bother to take it into consideration even if you have worked there for so long. No vacation or holiday pay. A plus is that during the busy season you get a lot of hours and there is relatively decent training. Be careful that if they tell you something they don't always follow through with it. Management is knowledgeable and helpful when it comes to personal growth.

Top Job Titles	Average Salary
Security officer 232 salaries reported	$21.58 per hour
Armed security officer 123 salaries reported	$25.22 per hour
Security guard 20 salaries reported	$21.83 per hour
Patrol officer 34 salaries reported	$20.28 per hour
Event staff 34 salaries reported	$21.52 per hour

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