customer service representative

analyst

pricing analyst

inside sales representative

coordinator

CMA CGM

What is the best part of working at the company?
Health benefits were the only thing that I found noteworthy at this company.

What is the most stressful part about working at the company?
Constant calls with irrate customers, frequent mandatory overtime, supervisors are almost always too busy to help you with difficult customer calls, as well as the employees in the other departments from which you require assistance. Certain teams even have a bathroom list that you have to sign up for in order to leave your desk to use the restroom and those trips are timed.

What is the work environment and culture like at the company?
They have company potlucks and food truck days on occassion, but the friendliness that you see from other employees is most likely a farce, as, for the most part, the majority of the people working there will step on whomever it takes to get ahead and do whatever it takes, including manipulation of pretend camaraderie with you and other coworkers.

What is a typical day like for you at the company?
Extremely long days during which you are basically glued to your desk to take calls, except for the hour lunch break and the two mandatory 15 minute breaks, which are all scheduled, so there is no flexibility as to when you can take a break if, for some reason, you need to go earlier or later than scheduled. Also, even if a call comes in at the exact minute of end of business, they will make you take the call and stay for as long as it takes to complete, which can sometimes be close to or even over an hour.

Maintain inventory at needed levels in depots and terminals by comparing inventory and
booking levels to ensure equipment can meet export demands.
Perform equipment confirmation and release at depots and terminals by confirming in
corresponding systems to ensure customers can pick up and return equipment for export
bookings.
Aim to reduce the empty idle time throughout the coordinator’s region by communicating with
depots and terminals, port operations departments, and m&amp;r to keep a fluid inventory and
minimize terminal storage.
Approve payment to the trucking community by processing email requests and creating work
orders for container drays and chassis splits.
Maximize off-hire and on-hire program by communicating with leasing companies and HO
Logistics to return and/ or pick up equipment from the depots and terminals to enhance
logistical operations and target cost saving initiatives. Rebill misuses of empty units returning
to incorrect locations. Conversing with other shipping lines regarding subleasing of units.
Provide immediate problem resolution for internal and external customers by identifying the
dilemma and strategizing a solution to ensure excellent customer service.
Propose counts for vessel loadback including targeting idles, projected volumes, and damaged
units and assist with preparation for vessel loadback and planning.
Miscellaneous related duties or projects as assigned.

99% of the job was being on the computer and taking phone calls which focused on Production of bills of lading.
Some people excel at this early and are able to move around, in terms of job function. If management likes you then they allow movement. Turnover is very high and there are constant changes in management which leads to a very confusing and subjective work place.

I have become quite knowledgeable within the maritime industry (i.e. verbiage, various cargo requirements, international regulations, Customs, FMC, Metric conversions etc.).

The hardest part of the job was trying to balance what was expected of your work and how it was then processed and evaluated. There is a very high level of subjectivity between these. The actual work is not difficult but is very detail oriented and can become stressful with the lack of objectivity.

The enjoyable part of this job is being able to learn about the industry, working together as a team (which, unfortunately does not happen nearly enough), and having a younger set of co-workers that you can relate to.

The people who stay the longest are either able to work their way up quickly, or are those who do not mind complacency.

	Supported users, applications and staff by providing assistance and first-line troubleshooting.
	Coordinated change control between end users and IT development ensuring that each change meets quality standards, in a timely and appropriate manner.
	Provided progress reports on all developments, issues, and opportunities.
	Analyzed, supported, logged, tracked, documented, and filed reported issues.
	Kept all users informed on the status of support and change requests. 
	Ensured that requests allocated to other personnel are responded to following escalation procedures.                                                    
Logistics Coordinator  
	Oversee and maintain yard inventory at ports and off dock depots, to include the evacuation of all idol equipment. Set up chassis and container recovery. 
	Authorize empty container termination and repositioning of empty equipment for overseas evacuation and export booking needs. Ensure rail billing is in place when necessary. 
	Create container and chassis releases at ports or container yards to cover bookings and trans loads.
	Process rebill requests for drop off fees and any additional costs incurred by chassis and container recovery. 
	Reconciling area ports to ensure report accuracy and reduce misuses.  
	Work closely with procurement and intermodal departments to assist customers.

Working in Inside Sales is learning how to be the perfect middle man. We are the go to person for our customers in the office and strive to get whatever done we can, and learn to pass on to the correct department if we are unable to do so. We support our outside rep by running reports when needed, providing rate quotes outside of the contract, and assisting in whatever else may be needed. 

I have learn how to prioritize, and make sure our VIP customers are taken care of at a high level of customer service, without dropping that level for any of our non VIP customers. 

Our team works together to help each other when under pressure, and our supervisors and management assist greatly with this as well. It is challenging at times to be the go to person in the company, so we are constantly asking each other how to improve our strategies and get better results. 

It is satisfying to hear great feedback from both our outside reps, and our customers. Succeeding in getting their cargo to its destination with no hiccups is always the best feeling!

Working for this company really taught me to be a great team player. Due to the very fast paced work loads, team work was key. Constant interaction with my teammates was the daily norm and in turn helped us all learn how to step in for other teams/departments when help was needed. I really enjoyed the cross training provided and opportunities to always learn more. 

The hardest part of the job was the moral. Rules and regulations that were set in place to keep the moral positive and work relationships healthy often went ignored. This was due to many personal relationships being placed before professional ones. While at times the moral was not always positive we were still encouraged to do our best with our work and push through. Learning to prioritize time and work loads was key to success. I appreciate the lessons learned while working here because they helped make me better and stronger.

Where do I begin? The pay, the culture, the communication. 

There has been a clear downhill trend with morale at CMA - no one is willing to assist other departments, the communication is abhorrent, and whenever a problem arises the dynamic becomes a blame game instead of addressing the actual problem. People who have worked at CMA for many years are leaving because of how bad the situation has become.

Management is just awful for the most part and any notion of accountability among/between departments does not exist.

CMA touts its “excellent customer service” as what sets it apart from its competitors but they’ve been steadily outsourcing the customer service jobs overseas to people who can barely communicate with our customers. Ultimately customer care is viewed as unimportant by management and our customers are suffering for it.

Mobility is minimal, raises are laughable, and promotions within departments are political.

Good things: Benefit package, vacation days, certain departments like equipment, cargo readiness or hazardous are chill. 

Bad things: Extremely Top heavy (3-5 management positions to 5 people actually doing the work), improvement ideas are not being implemented, extreme micro-management, favoritism to senior reps, not enough people to do the job in the export and import department while being held to the highest standard and being micromanaged the most.

Anyone on the 3rd floor is being held to a completely different standard than any other teams. I moved from the export dept. to another department and it was night and day! So much easier, more relaxed and chill in ANY other department, its ridiculous. Its still top heavy and micro-manage-y though in all departments and not the right people in charge. 

Transpacific Pricing Analyst
 
•         Quote rate for Transpacific and Transatlantic Trade.
•         Prepare bids and meet deadline. Knowledge of tariff regulation and rules. File rates with PCTB for out bound and inbound rates.
•         Prepare rate guidelines for different regional office. Quote rates for service contract proposals; amendments and file with PCTB.
•         Send quote on day-to-day basis. Awareness of stock report regarding equipment availability for intermodal move. Ability to develop new & more efficient ways to accomplishing goals.
•         Ability to adapt to rapid and frequent change in order to meet goals. Detail-oriented with superb organizational skills and strong follow-through. The ability to multi task and to focus on deadlines especially on bids is crucial.
•         Knowledge of Sales and strong decision making and problem solving capabilities. Previous inside sales experience.

They like to provide a lot of fluff like most jobs during the hiring process, once you're in then you realize it was a big mistake. 

There is a poor work life balance.....you have PTO but good luck trying to use it in most departments. Tons of favoritism....those people tend to be able to take off whenever you want.  They expect you to work above and beyond your hours with no regard to what you have going on in your personal life. In departments like the equipment department employees are extremely burnt out and are constantly being delegated more role by their managers with not enough time in the day to complete the work. Expectations of what you should be accomplishing during the day are extremely unrealistic. You will work your butt off while your manage goes home early and they expect you to stay and cover.

Top Job Titles	Average Salary
Customer service representative 7 salaries reported	$49,527 per year
Analyst 4 salaries reported	$63,613 per year
Pricing analyst 6 salaries reported	$57,567 per year
Inside sales representative 5 salaries reported	$65,234 per year
Coordinator 12 salaries reported	$38,208 per year

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