sales representative

automation specialist

training manager

senior it technician

network technician

CMIT Solutions

CMIT is a collection of small to medium MSP franchises, not all are modeled the same, not all run the same. This is how mine was run...

In DFW, there was a loyal client base, who are all excellent to work with. There is too much work to handle, so job security is very strong.

Pros:
- Opportunity to learn many technologies, and 
    test your trouble resolution skills
-  Lots of flexibility on Office/WFH/HYBRID 
    scenarios
- Excellent clients
- Relaxed on some aspects of company culture
- Praised and treated well when you are not 
   targeted
- At Christmas the company gives employees 
   awesome christmas gifts, usually some cool 
   tech device worth around $400 
- Reimbursement for miles driven to client sites   
- Opportunity to Build new client 
   documentation articles, edit and clean out of 
   date or incorrect articles
- Managers are OCD on Ticket and KB 
   Document structure and contents

Cons:
- Hard to have work/life balance
   - - On-call Rotation for all techs regardless of 
        Tier. 
   - - On-call is one week duration, typically 
        every 
        3 - 5 weeks
   - - Major Updates and maintenance for clients 
        often happens after work hours, not 
        enough staff to recoup that time the next 
        day without leaving other technicians 
        un-supported
   - - From 2020 to late 2021, company reduced 
       Tech staff in half, causing existing staff to 
       exceed 40 hrs often and need to cover on- 
       call twice as often
- No Comp time for OT hours, no pay for OT. 
       Claim we can take time next day but there 
       is no staff coverage to allow this without 
       leaving work buddies stuck in the seat on 
       the phone for a full shift alone 
- Health Ins Benefits do not cover family, and 
       company pays roughly about half for the 
       employee
- No yearly bonus at this company. Instead, 
       an annual Christmas gift
- Some other techs did receive small raises, 
       they appear to have been token at best.
- Company does not exercise a Proactive 
       approach to IT. 
       - - Clients are not urged to keep tech 
           equipment current
       - - Clients are mostly small businesses, 
           family businesses, with small IT budgets, 
           and try to maximize use of Tech. Many 
           Servers, workstations, OSs and apps are 
           EOL, increasing ticket volume
       - -  Emphasis on working current items vs 
           proactive tasks is roughly  95% / 5%. Was 
           told it is a waste of time to worry 
           about those things when there are other 
           tasks
- A lot of time is spent highly detailing all ticket 
         actions, steps, notes. More than any other 
         MSP I have experienced 
- Client Documentation sometimes very 
         outdated
- Almost microscopic scrutiny and judgement 
         of ticket and time entries during Weekly 
         ticket reviews with manager. Wish the 
         effort would have been directed at 
         Proactive scrutiny of client environments
- Unwritten ticket "metrics" used for measuring 
         performance of all techs, however there is 
         no real standard difference considered 
         between tiers and ticket difficulty levels, 
         or if a work period involves a tech 
         participating in large projects causing 
         ticket metrics to change
- Saw some instances of minor and hushed  
         discrimination based on disabilities, 
         ethnicity. These were at minor levels and 
         occurred in 2020 
  and care-giver status

We're a small team so we're all busy, but that also means that everyone has an impact. The team is very client focused and focuses on building relationships as a partner with the clients rather than just the "IT people." 

The thing I like the best is the work-life balance. The ability to be remote when needed, and the adaptability to allow me to raise and be with my family while working cannot be understated. They're very understanding when situations come up that require me to step away. 

Secondly there is room for professional development. They have done an excellent job or promoting an environment where it's ok to admit and grow from our mistakes. There is opportunity to take classes and attend conventions for development.

Culturally, everyone is able to be open and honest with each other.  In the last few years we've grown at a high rate which has led to some growing pains in terms of process development, but I think that has mostly sorted itself out at this point as well.

Every time I have thought about moving away from this team, I am reminded that I actually have it pretty good here. The only real complaint I can find is that compensation is a little on the lower end. But even then, there have always been yearly raises that at least meet COI + a few percent & that is something hard to find as well. 



I worked at the Newnan, GA location and it was one of the worst jobs I've ever had.  Low pay, over worked, super high stress environment.  Extreme micro-management by the unqualified staff to the point of almost being abusive to the employees.  No path forward for any type of promotion.  No respect.  Disgusting work environment.  Was actually forced to be in harms way just before I left the company and nobody cared.  No option of remote work during pandemic even thought that's exactly what they do....remote support, because the owner needed to maintain control and eyes on everyone (micro-management).  DO NOT WORK HERE. 

Take emails, calls and chats related to anything from general OS issues, Antivirus alerts, new user creations, Office issues and random software assistance.
You're expected to do Chats and Phone calls at the same time, while keeping within a 1 hour SLA per ticket. If you fail to meet this, you will be yelled at by management.
The work is actually very easy once you get the flow of it, figure out what issues are common and have a solution already ready to go. The hardest part is the sheer volume of the issues, and tolerating management's unprofessional behavior for missing SLA.

Terrible management decisions and terrible work life balance. You will be driven away over time if you attempt to keep a normal 9-5 schedule. 

The days are spent walking on eggshells so you don’t upset the clients. Management overpromises and under delivers when dealing with client requests, and the technicians take the fall at the end of the day. 

I learned a lot while here, because it was assumed that technicians understood every LOB app for every SMB in existence. Trial by fire. Great stepping stone. 

Terrible MSP. 

What is the best part of working at the company?
The staff is super amazing and easy to work with.  

What is the most stressful part about working at the company?
The only stress I experienced was from 3rd party companies not delivering in a timely fashion. 

What is the work environment and culture like at the company?
Relaxed and comfortable.  I truly enjoyed the hybrid work from home option.  Keith Tessler was a great boss and I would still work there if I had not moved. 

What is a typical day like for you at the company?
Answering calls, scheduling techs to visit clients, processing mail and checks, ordering supplies and parts.

If you decide to work here, expect extremely below market pay with no benefits. They will not pay you the market wage no matter how good you are. In addition, you will get no benefits and even asking them to include benefits is a non starter. Finally, fully expect your non technical owner to be very involved technically and try to micromanage you. In addition, you will be expected to be on call 24/7/365 with no additional compensation 


While working for the company, I really enjoyed representing them to the public. Finding companies that were open to changing their current IT provider (MSP- managed service provider) was difficult. The job entails a LOT of education and that process takes time and does not provide a sustainable income in the short term. 

Shady management and business practices. Tries to hire as 1099 when in reality you are actually w2. Workplace culture features toxic office gossip. Zero support for further career development.  

Lying to the customer regarding distance to being on site. Bounced paychecks from "employer." I learned the traits to avoid in future companies. Total waste of time and not something I can remotely recommend. 

From having to at the end of your shift spend the next hour with the manager to review each of your open tickets, defending your approach strategy and expectation of resolution to the constant barrage of insults not a great place to work.  Probably one of the two worst positions I had in the 40 years of my employment.

Top Job Titles	Average Salary
Sales representative 1 salary reported	$62,500 per year
Automation specialist 1 salary reported	$32.00 per hour
Training manager 1 salary reported	$80,000 per year
Senior it technician 1 salary reported	$87,500 per year
Network technician 1 salary reported	$55,000 per year

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