customer service representative

patient transporter

java developer

facilities technician

driver

CNS Healthcare

Can't get/ keep positions filled. Internal position moves are lateral with no raises. Hire in pay is set for length of employment with no advancement no matter how many positive reviews or supervisions. Internal environment once uncommonly team oriented became toxic, gossip filled and cut throat.  Absolutely horrible communication between departments leaving employees looking incompetent.  Administration focused on numbers to maintain state grant requirements over actual patient outcomes.  Concerns presented fall on deaf ears.  Administration makes promises  not kept.  Processes instructed then when implemented you're reprimanded at times because apparently or conveniently the instructions were forgotte by those who ordered them.  Programs offered have long waiting lists that patient needs in those areas go unaddressed. Employees who try to compensate and truely make a difference are at risk of job loss despite often picking up others slack. The more you do,  the more they want from you while multiplying your load without notice at times. Favoritism! One employee promoted WITH raises 3x in one year. another promoted WITH raise into unqualified position while those seeking internal position changes are told there are none or no.  Temporary positions are "created" to accommodate company politics.  So sad. Administration gives themselves ridiculous end of the year bonuses while undercutting the employees seeing to it that few employees make the qualifying scores needed for full end of the year merit meaning you're lucky to get a merit equal to a paycheck. To sum it up it's never good enough.  There are those who are genuinely passionate about their work and stay for the love of caring for the patients despite the seriously inadequate pay.  Looking for a place to get some community experience and don't mind the pay, and high stress within this organization  it's a a good transition job, otherwise don't waste your time.

The interview was perfect!  The technology team and management almost appeared to good to be true.  Could this be a dream job?  I was so excited to start. Management was fun to talk to and I liked interacting with them during the interview. 

The job, description and details were right up my alley.  Although the pay was fairly low, even for the education I brought to the entry level tech job I accepted due to the environment, personnel and mission of the job. Onboarding was simple and easy.  That's when I said, "NO."

Why did I say no?  To fully accept the position and job fully I had to literally send my vehicle insurance policy and it had to meet or exceed their requirements. No problem, right? I have about three tiers above Michigan requirements where everyone is just about covered up to around a million dollars including property.  This was not enough.  I knew it wasn't before even sending the policy.  I inquired as to why I needed to send the policy and also why it needed to be so high to work there?  The response would be that I would possibly be driving a company vehicle to conduct work.  I said, what if I use my own, and I'm fine with that?  Nope, not on company time can I be in my personal vehicle to conduct business. 

Okay, I get it. Next step.  Do I get some sort of stipend to cover those increased cost of my insurance going up?  I'm not talking end of the year taxes that I can claim as work or business expense. The short answer, "no." Working for a non-profit, the pay is lower than average. And making me change my entire insurance policy and increase the payment is on an other level.  

It's unfortunate.  The amount of negative reviews this place gets is something else.  I cannot speak on that.  I will say I wish the tech team and tech managers well.  They seem to have it together.  The policies and procedures in place and lower pay although understandable will not attract or retain people.  My loss I guess.  

I have had such a great experience at CNS. My hard work is consistently recognized and I have been given advancement opportunities when ever they have become available.
I've never had a job before where management actually believed that my children were more important than my work schedule. CNS does. It's sad that's a rarity, but CNS is a shining example of how employers should treat their employees.
Our paid holidays and PTO are fantastic. We receive great benefits. We have the opportunity to defer money to a flex spending account for both child care and healthcare. 
Every year employees nominate each other for awards and there is a big ceremony celebrating people whose co-workers feel they've gone above and beyond. We have a Cultural Diversity Committee who give  interesting presentations at our All Staff meetings. We participate in community events, like the NAMI Walk and the Walk for Warmth. We sponsor an annual turkey giveaway in Pontiac every year the weekend before Thanksgiving. At this event, we personally pass out turkeys to hundreds of deserving families who might otherwise not be able to afford one.
We also receive a yearly bonus that, at least in the past few years, has been nothing to scoff at. The cost of living increase was also reinstated this year. I'm beyond satisfied with my salary and I believe most other employees are as well.
In addition to the professional benefits, I have also cultivated some of the best friendships with my co-workers. I get to work with all of these amazing people who are helpful and considerate. Then there's our consumers. It is such an awesome thing that we do here. We are saving lives! We are fighting stigma and bettering the lives of people who may not have a traditional support system. It's so rewarding.
Overall, CNS is a wonderful place to work. You just need to be willing to work hard, have a good attitude and get involved!

Community Network Services is an overall great place to work, as long as you are compassionate towards the people we serve, willing to do your job well and work hard, and able to work well with others. None of those things seem like they should be a big deal for any employee, but I believe the former employees who complain about CNS in their reviews likely were not doing 1 or more of the above.

 The work/home balance is great. I've never had an employer who believed my kids should come before my job. The schedule is flexible and work is done autonomously, without a ton of micromanaging. 

The yearly cost of living increase was recently reinstated, so that's fantastic, and we are still receiving our annual merit bonus. Wellness Committee activities, smoothie day one a month, fitness challenges with prizes, and yearly award ceremonies are just a few of the ways they take care of employees.

Communication is an issue. Sometimes it feels as if letting everyone know what's happening is an afterthought, when it's considered at all. We also have some issues with employee morale, but they seem to be taking active steps to fix the problems.

Other reviews complain about "favorites" however for the most part the favorites, as they're called here, seem to be the people who work hard and consistently go above and beyond. (Though admittedly, there are rumblings amongst the employees of nepotism at the top.) You can't coast along, do the bare minimum and expect to be lauded as some fantastic employee in any honest business, and that includes CNS.

CNS Healthcare offers a good start for learning case management. The benefit of working for the company is their shared belief in higher education and trainings through OCHN (Oakland County Health Network). Additional benefits are the PTO, Health benefits and the ability to work remote once you have managed to make productivity 90 days in a row. I learned how to manage extremely high case loads and how to effectively engage with clients from a trauma informed approach.
As with all places of employment, CNS Healthcare is no different when it comes to poor communication and lack of mutual respect between management and its employees. Unfortunately the hardest part of the job was dealing with the unrealistic expectations of management as it related to dealing with the mentally ill. Working at this company is equivalent to walking on land mines 24/7 due to management, constant changes and the expectation that Case Managers would function with case loads between 80-124 at times like a normal caseload of 45-60. The culture is very biased and creates hostility and tension which is why many of the employees try to encourage one another to try and stay positive. I wouldn't recommend this company if you have any mental health issues or concerns, or you don't have strong boundaries or an ability to self-govern.

I have been enjoying my time here other than mandatory productivity of 4 hrs. a day (not easily attained), no chance for advancement and set pay with no opportunity for increase no matter how hard you work or produce. Immediate manager is a rare gem, understanding and even more rare, impartial and candid on a real level. Work is structured and predictable which I appreciate for the days when the unexpected happen. I've learned a few things I didn't previously know, appreciate the autonomy expected of us and have met wonderful dedicated, passionate people not to mention patients who I've established trusting, therapeutic relationships with. The hardest part of this job, the productivity, the best part, feeling like something as simple as offering a listening ear is lifesaving at times to those who are often ignored and judged by the world and being a part of an Integrated Healthcare System. Benefits are good, PTO is wonderful, 13 paid Holidays, above average break room with large flat screen T.V., even a recliner. A percentage of School Reimbursement, paid Seminars, 403B, and other great perks like no weekends.

My employment at CNS was stressful to say the least, you were expected to complete some tasks with little to no notice which made the work environment even more stressful.  The leadership ir SLT team are very self centered and always find a way to commend themselves at the expense of their employees.  They don't take the time to acknowledge the ones that are really in the field doing the work and not sitting in their comfy offices giving each other self praise.  I have never worked at agency where the workers are made to feel that they are just machines and meet productivity or get threatened with losing bonuses or worse termination.  If the idea of trying to motivate your staff by saying "you should be grateful to even have a job or even get a bonus" is not motivation to do better at your job.  The SLT needs to take a hard look at the culture thet have created at CNS and work to put some more time and effort into helping their employees feel respected and valued.  And not have a staff meeting filled with praise for SLT and everyone just stands by to listen in vain!

A typical day at work consists of a non-stop phone ringing, crisis after crisis, NO HELP from co workers or supervisors, going out into Pontiac looking for our consumers. The company does not care about the people we serve, it all boils down to how many hours we can bill for. That is all they talk about, productivity. 

management, HA HA HA, the supervisors are never available to help. I walked in on the director of HR once playing games on his cell phone. I thought he was going to jump out of his skin, even though he had emailed me and told me to come see him. 

my co workers were awful. I could not rely on anyone. 

the hardest part of the job was trying to get the productivity in while actually trying to making a difference in the lives of those we serve. 

They have many people who only last a few months, one who took a $10,000 pay cut to take another job to get out of there. 

I would not recommend this company for anyone to work at or receive services from.

Great work atmosphere for the most part, however the case loads are unrealistic due to staff turn over. The management/supervisor is in need of help and the leadership is in chaos in finding management staff at this time. The workplace culture is overall pleasant. A typical day of work is driving to see clients in the community, homes, hospitals, club houses, and etc to complete paperwork, linking, advocating, therapy, and case management duties. The hardest part is managing it all and completing the documentation in a timely matter. The most enjoyable part of my job is being available for the consumers in listening, advocating, linking to resources, trying to make a difference in people lives that are most vulnerable due to their mental illness. Just being supportive to a failing population.

CNS offers some of the best benefits and PTO I’ve seen, which is a huge plus in the healthcare field. The organization is generous in that way and genuinely supports employees through strong benefits packages.

That said, the productivity expectations can feel tough. If you take PTO, you’re still expected to meet the same standards, which can mean adding more clients to your day to make up for time off. The culture and leadership also tend to highlight both high and low performers — which can feel motivating for some, but discouraging for others.

Overall, many of the challenges (like burnout and productivity pressure) are pretty common in healthcare. If benefits and PTO are a priority for you, CNS is a great place to work. But if you’re sensitive to productivity pressure, you may find it challenging to maintain balance.

Pros: Excellent benefits and PTO, supportive package overall
Cons: Productivity expectations tied to PTO, culture can feel targeted, risk of burnout

Top Job Titles	Average Salary
Customer service representative 8 salaries reported	$24.50 per hour
Patient transporter 2 salaries reported	$30.00 per hour
Java developer 1 salary reported	$52.50 per hour
Facilities technician 1 salary reported	$16.65 per hour
Driver 1 salary reported	$32,100 per year

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