customer service representative

field technician

operator

car wash attendant

retail sales associate

COBBLESTONE AUTO SPA

First and foremost. I would like to say that upon being hired, I requested full time work. The most hours I ever got in one week, was 25. That being said... 

Unless you are close friends with one of the managers, you won’t have any opportunities to move up in the company. I’ve had supervisors tell me that there was certain employees they would never fire because they are their friends. People have complained that you don’t get breaks while working, but if you ask for a break, you’ll get one. Just don’t except to work more than 15 hours a week if you do, because they view those who need a break as “weak,” and state that they have a poor work ethic.  Keep in mind that this is coming straight out of the supervisors mouths who do coke in their car when it’s slow and smoke weed behind the car wash. This company is a great company to work for if you’re a felon who’s looking for a job you can do as much drugs as you can afford, also keep in mind the managers willingly admit they drink and drive, CUSTOMERS cars, on the clock. I would strongly recommend working here if you have absolutely no interest in ever having any benififs, also.

This company is a joke. They constantly takes advantage of the few employees they can keep and hire new people at higher rates than their loyal employees. (If youre a current employee I highly encourage you to ask the new hire what they're making). They have no respect for their employees and offer false promises of "advancing" to keep you hanging around longer. Detail staff are constantly overbooked. Customers are promised and charged for things they dont actually recieve (we dont actually wash the underside of your car.) The service advisors switch every month or so, but have no control of where they go or what their schedule is like. They constantly look exhausted and I cant tell you how often I see one guy doing the job of 2-3 guys. Management at each location obviously hate each other and they each have their favorite employees. Managers also don't actually participate in anything and often hang out alone in their offices (I'll let you deduct what they're doing but I'm pretty sure there's a reason their doors are kept locked).  The company would thrive if they actually invest in their employees instead of break them down constantly and lie to customers. Do not recommend unless you are okay with being taken advantage of. 

Overall this isn't the best place to work. You are outside the majority of the day if you're in Detail or Finish Line, its not too difficult a job, but you get underpaid, and if theirs no cars, you're not getting paid at all, so you don't get paid for being on call even though its 100 plus degrees. In detail its difficult to find some of the things you need, so you have to go ask a manager for help (which could take some time) or you have to explain to a customer who already paid for the service that you can't do what they paid for because you don't have said product. I was told by a Manager in Detail I was close to getting a promotion and that I did I great job, but I should explain I have a disability and was fired from this job for being "too slow" compared to the General Manager, not even two weeks later. Mind you, I had just got to work (wasn't there even 20 minutes), I hadn't even been working longer than two months (basically just started) and I wasn't on the clock so I wasn't getting paid anyway. Auto detail is something I have wanted to be my profession for quite some time this isn't a bad place to start but I really wish I wasn't thrown for such a ride.

this place has been draining me for weeks and the company wants us to have a smile on our face and create an environment where I can be the best I can be. the only problem is that the homeless trash our lot once a week if not more and the junkies shoplift from us and we aren't getting any support from our corporate team in a sales focused position. 
the training our training team produces is extremely terrible. they never interact with a customer so you will never have a real opportunity to see if they know what they are doing. 
The boys club mentality in corporate is really bad too. The CEO is very involved in the company however he Just forces promotions for his family over actually hard working staff so don't expect to ever move up in this company unless you go above the site management team. they used to give out awards to team members with long services, but they stopped for no apparent reason. and another huge issue is they have so much potential but they keep making terrible business decisions. the only good idea i have actually heard from them is the uniformity on making sure all sites are the same so we have a cohesive atmosphere. 

I worked my way up from a CSA ('Certified Sales Associate'); their lowest ranking employee, to an Assistant Manager of a site. I then took a side step from management into the role of a Maintenance Tech. Although, I am grateful for my time spent with the company, as I was able to develop my skills in electrical, plumbing, (some) welding, mechanical/hydraulics, dignosis, and pnuematics; I found that it was quite hard to find the proper footing to voice concerns about the company and issues plaguing the team and others. As a CSA, I could see that the experience of the customer was valued, only to the extent of the washing and vacuuming of their car. If there was damage to a vehicle and it was found to be their fault, there would rarely be a follow up or a plan put to action to prevent such things from happening again.
As a Maintenance Tech, I didn't have much of a voice, and no matter how good you were, there was always the threat of being fired for little to now reason. I found this was common sentiment amongst everyone spoke to. 

Cobblestone used to be a "for the employer" company which strives at making it the best car wash to work for in the state. Lately they've really lost their touch and motive on that promise. All CSA's basically lost fifty percent of their entire commission due to a couple bad apples within the company. From a company stand point it makes sense why they had to do it, it just makes selling a little tougher. However no longer then a couple days later they force every single CSA to completely retransfer month to month without having no say in it. Even when in interviews and online the job clarifies "NO TRAVEL". This retransfer has been a complete failure which has lead to many CSA'S quitting understandably. And you better pray you get transferred to a store with no favoritism or bad apple CSA's or else you will never sell to see the light of day. However the hours are good and if you can sell and stay motivated you will see how much your effort really does matter. Just sucks cobblestone has lost their meaning.

Great place if you want to make money but you will work 65+ hours a week and have an overwhelming work load with no support. They have started promoting managers that do not know what they are doing. Very difficult but as a general manager you will make good money. No other position except sales can get you up there. Lube manager 70k a year store manager 70k a year car wash a manager 70k a year GM 110k a years. From 6am there are countless checklist and tasks to be completed. I wasn’t trained at all, luckily I have a good work ethic and understand the business. They just promoted a bunch of buddies in to the district manager roles. They are not respectable intelligent people. They are all convicts who are pretending to be good. They are not. And they don’t do their due diligence to help team. Hardest part is picking up all the pieces. I get paid a good check 

Daily Duties: 
Cash customers out, maintain the cleanliness of the store, make orders for merchandise with vendors. 

What I Learned: 
How to deal with stressful situations and work with dual computer systems.

Management: 
Relieving employees for breaks, assigning jobs for each person to accomplish before the ed of their shifts, being a positive example and role model, making sure I am available to the CSRs for when they need overrides or to answer their questions or solve customer service issues. 

Co-workers:
Start out as strangers but become a work family and work well as a team, always positive and professional in the work place but know how to have fun.

Hardest Part of Job:
Such a fast paced job and busy business that it is tiring after a while but is also rewarding and fun.

Most Enjoyable Part of Job: 
Working with the awesome co-workers I have and being able to go to work and be excited everyday.

If you are not a GM or higher, you DONT matter. Upper management lie to you every step of the way. They claim that they care about you being close to home and they will not make you drive more than 20 minutes, and it is not true. You are practically forced to work every holiday besides xmas(only closed day in the entire year). The economic is a disaster right now for everyone, and upper management punishes you by changing your days off since your sales are not good; also you have to coach and eventually write up your sales people even though they are trying their best but not closing sales. During summer time, you see GMs inside of the office enjoying the AC and everyone else is forced to stay put in your positions outside in the heat. God forbid that you need to cool off for a minute. Worst location to work at is on warner rd. STAY AWAY!!! Look for employment elsewhere. 

I worked at Cobblestone for a year and I would not recommend anyone to work there, especially at the Higley and Southern location. The general manager is possibly the worst manager you will ever work for and is very pretentious, full of himself, and stuck up. He sits in his office all day watching youtube videos while everybody else slaves away in the heat, yet expects every one there to worship him. He will fire anybody without any warning or official written notice and claims “he can do what he wants because it’s a right to work state.” Most customers who go there are also very rude as well but I suppose that comes with the territory. The benefits are not that great either. It is honestly a very corrupt company all the way up to the Operations Managers. They run a very bad business model and will hire anybody, including former prisoners and current drug addicts.

Top Job Titles	Average Salary
Customer service representative 10 salaries reported	$19.23 per hour
Field technician 16 salaries reported	$23.00 per hour
Operator 6 salaries reported	$16.00 per hour
Car wash attendant 6 salaries reported	$28.00 per hour
Retail sales associate 2 salaries reported	$48,750 per year

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