business development manager

cleaner

restoration technician

carpet cleaning technician

cleaning technician

COIT Cleaning & Restoration

COIT is a large enough company that there is room for advancement - as an employee you are not "just a number". Your hard work and contributions can be recognized. Alot of managers are promoted from within. There are SIT (supervisor in training) and MIT (Manager in training) programs, as well as room for advancement into roles like Sales, Dispatch, Supervisor etc. There is room for advancement based on aptitude and attitude and willingness to learn and take on more rather than previous experience for a role.
At COIT Vancouver (BC) there is a work hard / play hard approach. The company does put on fun events and celebrate staff. Regular general meetings occur to keep the staff informed about how the company is doing and the focus /path ahead. 
The vision and mission of the company are known to all and discussed -they are guiding principles that help both team members and managers make decisions. The company guarantee makes it easier to handle any problems as it leaves room to make sure that the customer are ultimately satisfied.
Large pro's for all staff include employee appreciation day: a day set aside to recognize the efforts and contributions of all staff, with fun events and gifts. few companies take the time to do this. Company has also put many incentives in place like a bonus program for positive customer reviews that mention them by name, safe driving rewards programs etc. 
Culture is important, as is the well being of the front line staff.  The management sentiment is that if you take care of the people - the people will take care of the clients. There are support phone lines set up to support outside staff so that if help is needed they can reach any available manager if the need assistance immediately rather than just their own manager.
 A typical day for a manager is atypical. Every day is different. The nature of the work is largely working with your respective teams and clients, and trying to achieve goals and deliver the best possible service - how exactly this looks can change from moment to moment.
It is fast paced, and tested KPI are in place to ensure the success by individual, team and company. 

I have been with Coit Cleaning Services for over 30 years.
I am very happy at Coit for many reasons, and here are some of the reasons:
Commitment to Employee Growth and Learning - Coit offers fantastic opportunities for professional development, including a wide range of training programs, workshops and commitment to promoting from within.
Strong Leadership and Vision - The owners and management team are great to work with. They lead with integrity and a clear vision of the Company's future. 
Work-Life Balance - Coit understands the importance of work-life balance and has always been there for me.  When emergency time off or unplanned time off is required, the answer has always been yes to me. Coit also respects time off and will only reach out to anyone away when all other options have been exhausted.
Culture - Coit has a culture that makes everyone feel welcome. Coit has many cultures working here, and we have worked great together. Coit has an open-door culture where any employee can reach out to any manager for questions or concerns. We also have many events during the year, including Employee Appreciation Day, BBQ's and an annual holiday celebration. These types of events bring the staff together to show they are truly appreciated. 
Meaningful work - I believe that all my work has been meaningful over the years, and I feel that I have contributed to Coit's growth to where it is today.
Customer Service - Coit is and continues to be committed to exceptional customer service for its internal (Employees) and external customers.  I have witnessed this for many years.
Conclusion:  Coit has been my second home and family for many years. It is truly a great place to work with its commitment to employees, strong leadership, and culture.

Typical day at work 6:45 AM for no reason when our first stop is at 8 AM. Unnecessarily long discussions at most meetings from the GM. Getting your route, setting yourself up for success, great communication with the OM through WhatsApp throughout the day, getting  tons of money is based on you as a person.

What I’ve learned from this job is the whole cleaning process of everything COIT has to offer. I have also learned that grown men cry a lot.

Management is 50/50, OM is great at wanting the company to succeed, put the right people in the right routes for the day, keep communicating open for all to see so everyone is in the loop. The GM, well, it’s the opposite. He lets everyone know he’s stance on politics, and who his favorites are. 

Work culture 40/40/20 senior cleaning specialists are the downfall of this company. Plain and simple. It’s one of the main reasons why newer cleaning specialists don’t stick around. It doesn’t matter how hard you work.

Hardest part of the job, dealing with the office politics. Working commercial jobs with others, feels like job performance goes unnoticed when people are slow IE; taking 3-4 hours for $150 minimum job. Just dealing with the unmotivated co workers and senior cleaning specialists

The most enjoyable part is having regular customers, and having to go into different situations every day with different customers. Working alone, knowing how to make a lot of money for yourself, and the OM who works their now

I began at Coit as an AP clerk.  Within 5 years became the Assistant Controller and 2 years later the Controller.  I started my days at 5:00AM and usually worked straight through until around 4:00PM.  I interacted with the AR staff and supervised them when their immediate supervisor was off.  I worked closely with other management staff to dicuss areas of concern and controllability of their departments on the P & L.  I worked daily with the AP supervisor and her staff to ensure vendor statements were reconciled, vendors were paid on time and the timely posting of invoices.
The hardest part of the job was preparing the annual audit binders.  At year end there were always numerous year end transactions and vendor prepayments for tax benefit purposes that added last minute efforts to obtain proper documention for the binders.
The most enjoyable part of the job was working with others to see what actions could be taken to make the company more efficient and adding income to the bottom line.

The pay is low and promises about raises are never met!
There is on going harassment by leaders and management that the company has ignored for many years! The conflicts of harassment and bullying is out of control, causing the injury claims to go sky high! Many former employee friends of mine have reported that the company will terminate you and deny unemployment benefits to safe even more money! While working their I discovered that almost all employees are very unsatisfied with their working conditions. Many employees complain about lack of pay, benefits and harassment!
I personally do not recommend Coit cleaners as a career choice and believe that there are better companies out there more capable to meet the needs of their employees and values! The only way to make money in the company is through sales or contracting out!
This company is very sales driven with timely quotas! Too many mistakes will cost you and they are known to deny unemployment benefits for silly excuses! In most cases you will receive your benefits, but it will take more time with the states appeal board!

COIT is a great place to work, a true family business that cares for the people who work for it. It's been in business for 70+ years for a reason, and there are many in the company who have been here for decades. I really enjoy working here and the talented team that I work with.

The core values of the company are Commitment, Opportunity, Integrity, and Teamwork (which spell out COIT) and the company does a good job of balancing having those values be integral to what we do without hitting us over the head with them. Generally, I think that the culture is a positive one where people work together to achieve strong outcomes.

One thing that I think is important to know and can be overlooked on here is that there are big differences between COIT locations. There are two kinds of locations -- company owned and independently owned (e.g. franchises) -- and franchise locations can vary in their culture, pay, benefits, interviews, and hiring criteria. So if you're looking for a job at COIT check the information specifically for the office you're considering.

I worked at COIT for a short time due to my experience there. My experience was significantly impacted by inappropriate behavior from management. During my time there, I witnessed and experienced unprofessional conduct that created a hostile work environment. This included instances of inappropriate behavior and harassment, which were not handled adequately by senior leadership as they were the main perpetrators of this conduct. 

The lack of accountability and a failure to establish clear boundaries made it difficult to maintain a professional and respectful workplace.

While there were some positive aspects, such as a fully stocked fridge with energy drinks and water, these issues outweighed them, affecting both morale and productivity.

I strongly urge prospective employees to consider these concerns and recommend the company take immediate steps to improve its handling of workplace conduct and harassment policies.

Monrovia office, company has great history and potential, local branch is in dire need of guidance. All of this would be correctable if there is a paradigm shift regarding culture, compensation structure is attractive for those who can produce but otherwise unclear and intermittent for average workers. The business model may need to be evaluated and shifted towards more stable salaries and smaller commissions. Branch is managed remotely by corporate office, this lack of direct involvement creates issues with how to improve branch performance. There could also be differences in NorCal and Socal markets, pricing models need to be corrected to reflect current market place.

This is not to say the people at the company are bad, it’s common for a disconnect like this to occur when the lines of communication are not maintained or candor is not applied.

Coit Services is a good starting point for some one who is interested in getting into the industry. They offer very minimal training in the actual cleaning process. for the most part you are sent out with a experienced tech to learn the ropes.( in most cases they can have a month or two more experience than the newer person) so you can see the problem. There is literally no ongoing training to improve the knowledge of the techs. They are more geared to sales than the job of cleaning carpets. My biggest with them , was having to go back to a job that i did not do origninally and fix what was wrong.Not to mention not being compensated for any work you performed.Over all,Coit stands by it's name and i can respect that, they need to do better by there employees to stem what i viewed as a much too high turn over rate. Most of those who leave the company have found they can make much more and have less stress elsewhere

Management does not care about you here. I have 3 years experience with this branch and wish I'd left much much sooner. Management is constantly yelling at each other like toddlers, There's a major lack of communication and organization within this branch, work vehicles are constantly breaking down and they refuse to spend the money to fix them and make them safe, the pay is awful, working hours are inconsistent and unreliable, and there really isn't room for growth here. You will be stuck doing the exact same job for years with no hope of moving up and very little hope of receiving a raise. I did learn some great skills here that helped me get better work elsewhere, and some of the old timers who have been with the company are incredible people. Overall however I advise looking for work elsewhere. 

Top Job Titles	Average Salary
Business development manager 16 salaries reported	$76,719 per year
Cleaner 6 salaries reported	$57,500 per year
Restoration technician 11 salaries reported	$58,636 per year
Carpet cleaning technician 8 salaries reported	$19.00 per hour
Cleaning technician 5 salaries reported	$19.80 per hour

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