cargo manager

airport manager

shift leader

helpdesk support

ejecutivo de ventas

COPA AIRLINES

This job isn't so bad.  I would critic the management though,  as many times we would have days where there was no supervisor or lead and we (the agents) would manage and organize ourselves.  Besides the headaches our disorganized management would provide, such as not knowing the answers to our questions when certain situations would come up, my co workers were great people and always helped whenever they could.  I must say it was a great place of growth for me.  Copa gives you the bare minimum and can be slow to actually grow but you pretty much learn as you go.  Its really difficult and frustrating, but once you learn, you can help others that dont understand.  Copa still uses SHARES system and recently upgraded to GUI but it is still testing.  I learned a lot working here and thankful for this job,  looking to leave soon, as I have about a year and a half and feel that i have reached my goals as to want I wanted to take from this job.  Working here, you do everything in a day.  Check-in counters, then handle the gate, move the jetway, paperwork, repeat.
All in all, wasnt so bad. we had good supervisors, but they left, now they were replaced with ones with poor leadership skills, and there is tension in the workplace.  It was a place where people wanted to stay, not everyone wants to leave.  Like i said, great experience, but use it to take you somewhere else.

The best Company to work for!!

The Agenda and Schedules are KEYS:

A summary of what I learned mainly based on the Goals Indicators all focused to have on time flight departures with an excellent experience for the Passengers, their vacations start in the check in counters in the Airports.

The workplace culture is about teamwork, if can not work with other interacting communicating and motivating each other to achieve the daily goals.

The Weather in New York, the Snow, the storms impacting our service, our budget and the most important factor "Our Passengers Experience".

The Total Satisfaction when the plane is finally on the Sky, with all the amenities on board,  EVERYBODY SAFE AND SECURED!!! A DAILY RAISE AGAINST ALL THE ODDS AND SATISFYING EACH INDIVIDUAL NEEDS ( Honey Mooners, Couples traveling to their Dream Weeding on the Caribbean, Disables Passengers, Animals on Board, babies on Board, People that need to get a ticket in a hurry because their family members suddenly died, also set up Oxygen tank correctly for a Passenger, Meals for Allergy Passengers, the Aircraft with the right quantity of fuel). JUST AMAZING!!!

A typical day can be a rutinary work as well as a very complex problem to be resolved in a hurry.

I learned a lot about the industry, the managerial skills, leadership, resilience.

The workplace is excellent, flexible schedule, working by objectives.

The hardest part of the job is the critical component that we handle, we have to make decisions with incomplete information and these decision have a big impact for the company.

The most enjoyable part of the job are the challenges and the satisfaction of resolving problems or implementing projects that make the difference and it is my legacy to the company.

The travel industry is a great industry to work on and Copa Airlines is a great company to work for. 

As a Sales Executive you are in charge of a number of accounts in your area, those can be either travel agencies and/or Corporations that might have a travel agreement with the airline. You must monitor their travel spending, give them presentations regularly about sales, new products, etc., and make sure they all reach their respective goals. 

In my opinion, the hardest part of the job is looking for new accounts, as it might be challenging to find a corporation that falls under our requirements. 

Is great to be able to use travel benefits, paid time off and 12 holidays in the year. 

What is the best part of working at the company?
Free travel passes. Other than that, the company demand their managers with impossible to achieve targets KPIs. They never respected the life-work balance.

What is the most stressful part about working at the company?
If you are hired as an Airport manager, the honey Moon will last 8 to 9 months. After that, becomes an imposible to comply targets

What is the work environment and culture like at the company?
Employees always worries about been fired

What is a typical day like for you at the company?
Expect to put at least 9 to 10 hours a day

It's a bit stressful job because you're working against the time which is crucial in this industry and in very operation you have to meet the safety standard and regulation of FAA/TSA. Particularly the person will know everything that inquires an operation of the flight from customer service, ramp, baggage, ticketing, and sales. This airline is growing very fast and its highly standard of service is getting better and better.

This airline allowed me to practice and use my Spanish speaking skills and delve into a new ethnic market I had not been exposed to in my previous positions with AA.

They need to work on better training, leadership skills and communication was poor overall.

Management in US did best with what they could based that all info and communications were all PANAMA based

I learn a lot about the aviation industry working for Copa Airlines. Checking passengers, baggage and ramp coordinator. Also I learned a lot about others things related with the aviation industry.

Fun place to work.
Meet lots of new people from around the world.
Flight benefits after six months.
Management with Copa is awesome!   
could get stressful with uncompliant passengers/delays.
For the most part pretty awesome to be an Agent.

Top Job Titles	Average Salary
Cargo manager 2 salaries reported	$65,301 per year
Airport manager 3 salaries reported	$97,900 per year
Shift leader 1 salary reported	$82,000 per year
Helpdesk support 1 salary reported	$25.56 per hour
Ejecutivo de ventas 1 salary reported	$90,000 per year

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