physical therapist

patient services coordinator

physical therapist assistant

speech language pathologist

clinic manager

CORA Physical Therapy

Where do I even begin with this crapshow of a company?
I don't typically write reviews for anything, much less a company. However, I figured people should be aware of some things before accepting any position here, especially that of a Patient Service Coordinator (PSC). This isn't even the half of the foolishness and all of this is put kindly and respectfully.
  
When I was hired, training was supposed to be 5 days long, I was shorted a day and found myself behind the other trainees, no reason was given either. Additionally, not much was taught to me in regards to properly filling my role, I was made to focus on which dot colors belonged to which insurances for all 4 days of training(nonsense really)..instead of being taught how to properly verify insurance, or properly taught how to handle LOP's or S/F patients, or how to properly schedule for the different clinicians in my clinic (as not all patients can be seen by every clinician) plus each clinic has their own way of scheduling, amongst a lot of other wayward things. The simulated scheduler software is outdated & the powerpoints they use to “train” are outdated. Fortunately, my (then) coworkers would help in teaching me what was necessary to fill my role and I learned what I would be handling quickly.

I found that regardless of our trainers claiming how accessible they were in monthly meetings, we would be sent straight to voicemail & emails would be ignored; It wouldn't be until cr*p hit the fan that they would immediately reach out to us in order to reprimand or correct (which didn't make sense because if they had answered or responded, we would be better able to do our jobs and properly assist our patients). Too, I found that our trainers gave us incorrect or conflicting information from time to time which resulted in a catastrophe for our patients. We would be lead to believe that insurances were being properly verified through insurance specific websites because of what we were learning through our trainers and when one would call the insurance companies to verify, the insurance companies would tell us something completely different. A lot of patients seemed to be getting ripped off IMO. (Perhaps the latter is more a fault with the insurance companies than CORA, who knows.)

Our manager at our clinic would often cower or switch up on the PSC's, especially in face of the higher-ups. Often times rudely interrupting to speak about things that were not relevant to the tasks/situation at hand, setting us back. Often times demeaning us at the front desk casually because we may lack certain credentials. Discussed & agreed on helping some of us move up the ladder and failing to keep their word. Often times a cheapskate when it came to sprucing up an otherwise dingy clinic. 
Management would push to increase patient #'s which didn't make sense to me when a lot of patients complained about how crowded some clinics were which they were already aware of. 
Not much of a pay increase to look forward to, some people have been with this company longer than me who has been raised pennies more, wtf is that? 
I've seen employees be pressured to quit or be pressured to switch clinics claiming that other clinics needed the help more, well if that was the case, why hire for our location if you knew the other clinic needed the help more? Nonsense. 
I've seen favoritism and nepotism at it's finest.. if you don't speak Spanish or aren't management's favored employee(s), good luck. It's certainly felt and noticed. I think some diversity within the crew of trainers as well as upper management would do well. I've noticed the disparities between the clinics located in "nicer" areas vs. areas that weren't necessarily appealing. In those less appealing areas, the majority of people who work at the front desk are African American, what is the reason for that CORA?  That was always bizarre to me. 

Don't even start me up on what was done to some of the employees during the COVID-19 Crisis, the absolute worst! Had the audacity to inform certain PSC's "that their services would no longer be needed until further notice" but turned around to bring PSC's from other clinics in, when we could simply rotate shifts so we can all have some income. Our manager lied stating certain people were cut due to upper management when in reality they didn't seem to have a clue per certain messages(but then again who knows, they could have lied about that too). Never heard  from our CEO in the span of my tenure(over a year) but a mass email was sent from him essentially stating that in order to thrive as a business staff would need to be cut but not much in the way of positivity or SAFETY was mentioned. They refused to set up a measure to properly protect us at the front desk (I.e plexiglass), mandatory testing, taping out 6ft distance, etc. Just a literal cesspool of germs & possible contamination. 

The most enjoyable part of my job was connecting with the patients and collecting my check, that's honestly about it. I would steer far from this company if possible.

 With all the circles I (and many others) felt like I was going in, I feel as though this position has aged me and caused me to lose brain cells..no joke. I've lost a lot of joy and satisfaction that surrounds patient care. I've successfully managed a few medical offices seeing more than 5 clinicians and it doesn't hold a candle to the cr*pshow at CORA.

CORA, I really hope you can review where you fall short because not only are some of your finest employees stressed and left with a bad taste in their mouths, but also your patients are left with a bad taste leaving many not wanting to return. It's a trickle-down effect for sure..train us better and we can better serve the patients.  As PSC's we are the backbone. We at the front desk see all the things that do and do not work. Besides checking quarterly that your trainers are properly equipped to train new employees (since things change frequently, especially in regards to insurances and which clinician can see which patient from which dr), once they are trained in that, have them check in with current PSC's to make sure they have the best & most current understanding of their tasks from time to time. What good is a trainer if we don't see or hear from them until something goes wrong? What good is a manager if they lack proper training to respect their employees and act brand new in the face of upper management?  Some clinics are smaller where there's only 2-3 PSC's working & they can easily accomplish their daily tasks, but do not neglect your larger clinics who's PSC's are being pulled in more directions than seem possible. We are supposed to work collectively to help out the community or so claimed, but oftentimes it seemed that was a facade. Don't say you haven't been warned! 1/10

Pay and CEU tuition is good for outpatient clinic in geographic location. Individuals you will work with everyday in clinic are very friendly. Does offer in house CEUs which is very convenient (along with access to medbridge courses). Unfortunately, this is does not make up for the negatives of the company. Evals are not one on one and have had to treat two other patients with an evaluation which greatly diminishes the thoroughness of evaluation and quality care of other patients. Along with this have had to treat 4-5 patients at once in an hour which severely diminishes quality of care, goodness forbid if one of those patients has a progress note due. They take away clinicians autonomy of practice by pressuring/forcing clinicians to try to get all patients to come 3x/wk. They want and pressure all clinicians to get 4 units on evals and 5 units depending on insurance(which takes away from thoroughness of evaluation by focusing more on treatment units than actual eval).Micromanagement is extremely frequent (as stated above they want all patients to come 3x/wk and 4-5 units on evals and if do not do this can expect an email asking why). Communication between upper management is poor as several times with PTO and other reasons people were out coverage was not finalized until less than a week before said dates. I do not agree with their use of student's . They treat student's as another clinician instead of someone who is there to learn and grow. I saw on the schedule one day that a student and CI were going to see 31 patients total. How exactly is a CI supposed to observe, critique, and teach and how is a student supposed to ask for advice mid treatment when that is the schedule. I once heard at a managerial meeting someone refer to students as "free labor", which is wrong on a lot of levels. They pressure clinicians to treat through their lunches at times and a lot of their meeting are scheduled over lunch instead of blocking it out during normal hours. Lastly, hear frequently "there is always an opening" which is incorrect in the health field as either outside of clinicians regular treatment hours or it will diminish quality of care of other patients. CORAs delta states their three sides are employee, organization, and patients and it feels like they need to show more appreciation to the employee side of it at times and less focus on business metrics.

I absolutely love my coworkers and have never had such a positive team and work environment since getting into this field. Everyone supports and elevates one another. Great learning environment with a variety of areas of expertise and experience. I get to leave work at work and live my life. Pay is good, but not enough to outweigh the cons though.

- Productivity expectations: The business model says up to 3 patients per hour, but 4 is not uncommon.Does not allow for safe or focused patient care and you end up just being a glorified personal trainer doling out unskilled therapy. Oh, and did I mention you are to do all of that without techs to help? So add cleaning in to the mix as well.  In my opinion, this is why we as a profession continue to get reimbursed less and less. Pile as many people into one time slot without care for patient safety or clinician sanity, and why would any insurance company in their right mind want to reimburse for that?
- You are expected to be able to evaluate one patient and treat 1-2 more at the same time. I have done a progress note and an eval in the same hour and every time, I contemplate walking out the door and never coming back. This makes the therapist look bad and is a horrible first impression to make. If I can’t even give my undivided attention to someone on their first visit, something important might get missed and the patient doesn’t feel like they matter at all.
- If you have too many patients on your schedule, another therapist can scribe under your license to offload the burden and treat the patient as though they were you to allow for maximally efficient billing. It is a function of the system and I truly don’t understand how this is legal.
- All raises and incentives have been suspended since COVID (goodbye con-ed!), but you better make sure you keep billing maximally
- All in all, a typical PT mill. If I didn’t love my coworkers as much as I do, I would have left a while ago.

What is the best part of working at the company?
I will always say this company is good about work and personal life. They understand you have a life outside of work and things come up like appointments to go to, children to care for, and unexpecting sickness. Another part I like is there is always people to go to for help in this company. 

What is the most stressful part about working at the company?
I really don't think this job is very stressful but if anything just making sure your answering the phones quickly enough and keeping up with your tasks in a timely manner. Understand you are always learning and multi tasking. Things can change of what you may do at the beginning but then CORA could change a way of doing things so you need to be good about learning to accept change and learn new tasks. Also be able to interact with different personalities and being kind to all. 

What is the work environment and culture like at the company?
My experience has always been a laid back environment with CORA. There is always helping hands and people to lean on when you need help or don't understand something. Everyone has always been very friendly. They want to keep their employees around especially if you're a great team member!

What is a typical day like for you at the company?
My typical day as a Lead Patient Coordinator consist of mult-tasking- answering phones, chats from other employees who may need help, and scheduling patients. You have to keep up with incoming faxes and calling referrals as quickly as possible. Make sure the patients admissions are ready to begin PT and we are able to bill quickly for the visits. I also collect payments and have bank deposits to do.  We thrive to have a close relationships with provider offices and outside agencies in keeping them updated with their patient's progress.

My typical workday is busy and flies by!  As a PTA/clinical manager I see 14-18 patients/day, and I am usually double booked but I am still able to do 90% of my documentation while seeing my patients.   The caseload is a mix of orthopedic, post op, and sports rehab patients.  My clinic is very relaxed, and my PSC helps with laundry and cleaning and if I need a tech my PSC helps also.   
Management is generally supportive and receptive to feedback, though at times there is a lack of clarity regarding workflow changes.  Expectations are high, but they are fair and allowed for autonomy in patient care.
The team I work with genuinely cares about patient outcomes.  There is a good mix of professionalism and humor which makes the clinic environment welcoming.  Staff supports each other, especially during high volume days.
The most aspect of my day is managing a full schedule.  At times felt like productivity expectations were high, which could lead to burnout if not managed properly.
The best part is building relationships with patients and seeing their progress over time.  Helping someone return to sport or daily activities is incredibly rewarding.  Also, the camaraderie with coworkers made even the busiest day enjoyable.

I worked here for 4 months and in that time 3 admin staff and 1 therapist resigned (though I know other clinics in the Florida area also lost two therapists).  Management does not communicate well (both the regional manager and clinic managers), will have some therapists work multiple clinics (they tried to have me work 4 clinics), and they overbook patients.  I resigned and gave them 4 weeks notice to replace me.  They said "your last day was today" after only two weeks, giving me no warning to prepare my patients or help with carryover to the next therapist.  And I only accepted this position because they said I would be involved in a mentor program.  First day I started training, I asked about the mentor program and was told that I couldn't have a mentor at the moment because they were remodeling the program.  This company was founded on quantity (providing service to all insurance providers) rather than quality care and is not shy to say it. There were just too many cons to stay with this company.  Admin staff are overworked and, with high admin turnover, documents, paperwork and charts would become MIA for a day (making my job much harder).  I would not recommend working at any of the clinics in the southern Florida area due to similar conditions.*
*I just want to say that the clinic manager and admin staff at the Boca Raton clinic was wonderful, however this was not the norm.

Working at Cora Physical Therapy has been an incredibly rewarding experience. This role offers a perfect blend of leadership, patient interaction, and collaboration with a dedicated team. The company values professional growth, providing resources and support for skill development and career advancement.

The culture at Cora is focused on teamwork and delivering excellent patient care. As a Senior Clinic Manager, I had the opportunity to lead a passionate team of therapists while ensuring the clinic ran smoothly and efficiently. The emphasis on patient outcomes and satisfaction made the work deeply fulfilling.

Management is supportive, and the work-life balance is manageable, which is essential in a demanding healthcare environment. The organization also prioritizes innovation, staying ahead with the latest techniques and practices in physical therapy.

Overall, my experience at Cora has been positive, and I would highly recommend this company to anyone seeking a leadership role in the healthcare industry. It’s a place where your contributions are recognized, and you can truly make a difference in both patients’ lives and the team’s success.

A day at work consists of patient treatment, I take care of my clinics Medicare Safety Compliance and Worker's Compensation division. At times I will take time out and perform those duties independently from treating patients. I am a full-time physical therapist assistant and have grown so much as a clinician within the 2 years I have been here. There are a lot of opportunities to grow and take in house CEUs and meet other clinicians in our region which I think is beneficial. I have not experienced a "bad day" within this company. I believe I am supported from near and far every day; all I have to do is reach out and my concerns are met with solutions. I think the hardest part of the job in the beginning was my time management, I have since grown in this area and feel I no longer have issues with time management. The biggest thing I appreciate is the mutual respect and help I am given in the clinic by my peers. The most enjoyable part of the job is getting personal with my patient's and having an open floor of discussion with them regarding their care and progress along the course of their time here. We also love lively music and a happy environment. 

Working at CORA has been one of the most rewarding experiences of my career. What sets CORA apart is its genuine commitment to developing people—not just as clinicians, but as leaders. The organization creates opportunities for both horizontal and vertical growth, allowing team members to explore new paths, expand their skills, and build meaningful careers.

At its core, CORA is focused on taking exceptional care of patients while also making a positive impact in the communities we serve. The culture encourages collaboration, innovation, and continuous learning, which creates an environment where people can thrive.

Personally, CORA has challenged me to become a stronger leader. Throughout my journey, I have learned the importance of resilience, creativity, transparency, and accountability. One of the most valuable lessons I've learned here is that "direct is kind"—having honest conversations with care and respect helps individuals and teams grow.

The leaders I've worked alongside have pushed me to think differently, lead intentionally, and become the leader my teams need me to be. If you're looking for a company that values development, supports growth, and truly invests in its people, CORA is a place where you can build an impactful and fulfilling career.

Company has competitive salary and benefits, but high productivity standards and poor mid level management. Therapists are expected to see 3 or 4 patients at a time and are reprimanded when patients cancel or the schedule is not up to the "clinical labor efficiency" standards, which is judged based upon an average of patients seen per day vs the budget that was set for the clinic. 
Advancement opportunities are definitely there, partially due to staff turnover rates. The company has a very heavy focus on statistics and you will be judged based upon your "numbers". 
They do have great continuing education benefits and overall most of the staff is great. 

Therapists are slightly over worked compared to the average which reduces quality of patient care and increases employee burnout. 

Company motto is "treating everyone right" but this does not necessarily apply to employees. 

If you are more interested in career advancement and benefits than daily job satisfaction then this may be for you. Otherwise I would look elsewhere.

Top Job Titles	Average Salary
Physical therapist 8 salaries reported	$50.00 per hour
Patient services coordinator 8 salaries reported	$16.25 per hour
Physical therapist assistant 4 salaries reported	$29.38 per hour
Speech language pathologist 3 salaries reported	$36.33 per hour
Clinic manager 3 salaries reported	$77,667 per year

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