kitchen designer

order picker

warehouse associate

store manager

forklift operator

Cabinets To Go

This company only cares about making high sales, and does not care about delivering an excellent experience to the customer through to the end. Internal company structure is almost non-existent such that completing projects after the sale are almost impossible. Corporate does not support local store operations, has horrible business partners/contractors who make constant mistakes that cause months long delays which then make customers angry and cause cancelled orders and angry reviews. When issues arise, local stores are not given the authority to make customer service decisions without corporate approval, but corporate will take months (literally) to make a decision leaving customers angry and without a kitchen. The customer care department apparently can’t do anything except process warranty parts; everything else they say is the store’s problem, but corporate tells the store they are not allowed to handle them and should refer customers to the customer care team. When customers call the care department the care team tells them they can’t do anything for them. When store employees constantly follow-up with corporate looking for an answer they put the responsibility back on the store. But then if store management makes a decision without corporate approval they get in trouble with corporate. 
There is no training on company process or really anything other than sales, and nearly every piece of documentation available to Associate’s is out of date. Their idea of training is showing you a power point that reviews product specs and that is all.
Their “white-glove” delivery service is a joke, but handled by a third party contractor such that stores do not have any ability to manage delivery schedule. They deliver to within several hours of any given store, but then if a cabinet is damaged they have no return process in place. They will not come pick up cabinets leaving it on the customer to figure out how to get them several hours back to the store. Replacements take another two weeks to get there, because no inventory is kept at the store, causing further delays to customer projects. 
And since employee commission is paid upon project completion, all of these delays caused by corporate’s lack of systems and lack of care, and their horrible company contractors, result in employees and managers (who did everything right and in their power) to lose huge chunks of commission when angry customers cancel orders. Any commissions received take months and months to get (once the contractors actually complete projects) and there is absolutely nothing Associates can do about it. My entire local team was amazing, worked well together, and were really good at their jobs. But every one of us ended up leaving because once the sale was made corporate didn’t care about the customer or store at all.

My dreadful experience:

During the first few weeks, a typical day passes by while being forced to watch "tutorial" videos for endless hours. Enjoy being silenced. When you do get through all of the videos, you will then be asked to perform sales and design tasks and duties without a working desk phone and without access to design software for over a month. Enjoy the helplessness and suffering. Then, even with videos explaining company code of conduct and legality issues, you will experience and witness firsthand a hypocritical and hostile work environment from management at all levels.

Here is where you have to go beyond sales and design and be more of a mediator and psychotherapist which can only be learned over time on your own. When you do engage a serious buyer, be on high alert at all times. Your worth is based on fickle customers. And, when you do make a reasonable amount in sales, and satisfy the majority of customers, there is still a good chance you will be torn apart for not selling or handling one rare moody customer the "correct way." You can then expect an even greater belligerence and wrath from management. 

There is a pervasive culture which harbors verbal abuse, screaming, and gaslighting, which are all illegal in the workplace. Most days you are broken down. The hardest part of the job is facing the humiliation of being threatened and manipulated. The most enjoyable part of the job is having the opportunity to design. That opportunity quickly diminishes though when you realize you are just a pawn in the overall high employee turnover schemes developed by this company.

What they don't tell you in the interview process is that you will shockingly be cornered by the outrageous disciplinary action system. This is a warning to all applicants: you have only two disciplinary action write-ups before you are asked to leave. These absurd write-ups will come swiftly and unexpectedly. You can do all you want to "redeem" yourself of the absurd "wrongs" you have unknowingly committed. Before you know it, you will be out the door in no time with nothing to show for your loyalty and diligence. What a complete and utter disgrace. 

A typical day at work for me starts at 6 in the morning and ends at 4:30 in the afternoon. The work environment is pretty relaxed but quick paced if that makes sense. 95% of the people i work with are decent people but most of them lack common sense and don't know how to do anything with technology so they make my job harder. A lot of reviewers say that advancement is hard in this company, but i started this job unloading trucks for months then moved to picking product and then moved into inventory where i currently reside all in a year; so advancing happens, you just have to work hard for it. The management is alright i guess, one area that could be worked on is communication. Whenever something changes no one is really sure of it it just spreads like a rumor. The workplace culture, like i said is relaxed, you can wear anything you want pretty much as long as it's appropriate and safe. You're allowed to have closed beverages on the floor. The hardest part of the job would have to be a tie with dealing with the other employees easily fixable problems and the hours. So many times a day I have co-workers come to me with a problem that they could fix them selves if they had common sense then when I explain the problem they come back to me later the same day with the same situation that i already explained what to do. The hours are great but sometimes they're too much. I really have no time to do anything outside of work besides go home and sleep.The hours are usually 10 hours a day Monday through Friday with Saturday being more voluntary. But they change frequently like right now we're doing 7 12's for 3 weeks straight so I have no time for anything else besides work. But hey I can't complain I'm making great money so it isn't that bad. The best part of my job is that it's really laid back and everyone is pretty cool. The supervisors are really understanding when something comes up. Overall I love the company and I recommend it to people all the time.

I have spent more time training myself and writing out my own procedures. I should be designing and selling ONLY!! Designers have to do all the ordering and scheduling including scheduling for countertop installs.  
The manager will take a sale instead of helping you get ALL the tasks done that are necessary to process a sale/job. He should be helping his sales people SELL AND MAKE MORE MONEY.  Not take away from them.  
Now this one completely baffles me......there is no spec book....OF ANY KIND!!  I was asked why I needed one.  I should have quit that day. If you are selling RTA cabinets you need the spec book so you can piece things together - right??? 
 Their system is ridiculously cumbersome and there is no rhyme nor reason.  In order to get an estimate for cabinets, countertops, and installation, you have to access 3 different types of programs THEN load it into their horrible and NOT user friendly in the least bit, Netsuite database! 
Trying to make a sale here takes forever and is a headache.  They are out of inventory on a lot of their cabinets (even before COVID).  I have never seen such monotony. Hours are good but, on the other hand they are not. Anybody who has been in this business a while knows in order to make a good living you must work about 50 hours a week, if not more sometimes. So, just know you are limited to how much you can make because you will be hourly.  They pay 3 percent on the total sale.  That should tell you something.  All that being said.....their health benefits are excellent!

If you like your weekends off this is not for you...Saturdays are a must and some Sundays are required throughout the year.  Don't expect to have/keep an extra job as it is difficult.  Hourly +commission is standard and the hourly is not liveable.  You are pressured to work "leads" even though they are not legit/dead until the prospect replies back STOP.  Expect to work "reports" of former prospects till you are blue in the face.
If you like working & designing for clients this is a great job, however you hardly get to see the finished project as it is discouraged to visit job sights.  Most clients purchase In Stock cabinets which doesn't allow for a higher order.  
Working with Installers can be challenging as they don't qualify their workmanship or background status, thus leading to screwed up installs and upset customers.  Customer service is a train wreck.  I don't know how many times I had clients who hated dealing with them.  My philosophy is make the customer happy and we will deal with it later, not true for the company.  You had to plead to get upper management to help you or not get an answer at all.
Not enough marketing was done in the area I worked so walk-in traffic was not enough.  Networking and building relationships with flippers, builders, etc needs to be emphasized.
Overall the job can be satisfying for those who are creative, but you need to have a salesman mentality.

CTG is a good job if you want to practice becoming a designer. If you are lucky you might find someone with integrity that will take the time to train you properly. Most managers have little or any Designer experience. The hourly rate is low. Lots of stress because of upper management turn over. Store managers will steal your commissions, upper management is aware this happens but does nothing. The cabinet lines are manufactured in China with little quality control. Their shipping system is a nightmare. Cabinets come to your store damaged and short shipped. So your customer will be upset. The only recourse the customer has is to contact customer service. Customer service employees have no idea what they are doing, so a simple problem becomes a huge problem. You are the person that has to deal with an upset customer that can't complete their project. If you like getting screamed at, lied to and feeling underappreciated. This is the job for you. I would not consider this job a career, no one can take the abuse that comes with this job. Considering you have no control over anything. You might consider this job if you have a family member working there. Nepotism pays off. It's not what you know but who you know. Good luck!

The warehouse distribution center is not a place to work if you are looking for raises, advancements or job security. These things do not exist. The warehouse is ran very poorly. Most of the supervisors DO NOT deserve to be in their positions. Most are only in place due to favoritism because it is apparent they  have no prior management experience. They are very disrespectful, unfriendly, unprofessional and unappreciative. Some believe that majority of the supervisors are on drugs due to their behavior. Upper management is not required to take drug screens and when it is reported that there is a possibility of drug use it is overlooked and ignored.  Instead of talking with the employees in their department, they feel the need to yell at them. It's a negative work environment with a very high turn over rate because of a couple factors such as, they push employees out and since upper management does not like being questioned they find ways to terminate employees. Lack of communication is also a major problem. Employees are only going to be effective if they feel that they are part of a team and at Cabinets to Go it is dog eat dog world and a buddy system and they will find a reason to get rid of you. This company has a very bad and negative reputation in Lawrenceburg.

I worked at CTG for 2 years. During the 2yrs. we had 6 Regional Managers. Each Regional implemented their own procedures and demands which was confusing and left upper management questioning why the store was doing what it was doing. Stores are pretty much left to themselves. Managers have very little oversite which means they can do whatever they want. New sales reps were hired in making $1.00 to $2.00 more than me and they had less experience than me. They do not offer raises. If you want a raise they tell you to sell more. Problem is the managers steal the designers sales and blame their mistakes on their sales reps. They offered a few sales incentives but when I achieved them, I never received the bonus. They offer zero training. I had to learn by making mistakes which was horrible experience for the customer. They don't care about their customers at all. They changed the companies operating system without any training for the stores when it went live. When it did go live the only thing we could do for the first week was place an order. It took months to get it operating correctly. Customers had to wait for months to receive their orders and most times they were in correct. It was a nightmare to say the least.

A typical day to day at this company is putting out fires due to the lack of respect the company has for its customers.   Every time you answered a phone it was a disgruntled customer because they couldn't get a straight answer about their renderings(designs) or product.
Training was awful(absolutely no support) if you don't pick it up during the module training, then your out of luck.  I gave notice after 1.5 months of working their, depressive environment, dirty showroom and cold, my 1st day on the job I was cleaning restrooms because they were so filthy, they were not even usable( my opinion); you also have warehouse work to do in conjunction with creating designs, answering phones and trying to problem solve customer issues,  I am big on customer service but this company just doesn't care. They will blame you for everything that goes wrong, had I read the customer and former employee reviews prior to excepting the offer I would have surely declined. In closing if you are a person of integrity, a value system, likes to be appreciated for the contributions that you make, good leadership and work/ life balance then this company is Not for you.

I have worked for CTG for a year. They are having massive growing pains. They have had multiple major changes in the year Ive worked here and they dont seem to know how to adapt very well. A computer system change almost completely shut down our ability to give good service and keep our delivery deadlines for customers. Multiple months without lead generation was finally fixed by a barely functional lead generator that after almost four months still has massive bugs. Now a massive price increase in our cabinets have scared off many customers. The proof being we went from our absolute best month of sales for the company before the increase to one of our worst the very next month so far following the increase. I dont feel like the company cares about its employees very much as we, the sales associates, are the ones hurting as our pay is being cut dramatically. When all the problems started last year we were promised that anyone who stuck with the company through the hard times would be rewarded by the company. I have yet to see any improvement.

Top Job Titles	Average Salary
Kitchen designer 1 salary reported	$15.00 per hour
Order picker 1 salary reported	$24.50 per hour
Warehouse associate 2 salaries reported	$17.50 per hour
Store manager 1 salary reported	$45,000 per year
Forklift operator 9 salaries reported	$16.25 per hour

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