broadband technician

field technician

technician

customer service representative

software engineer

Cable One

I just recently got hired at CableOne, and I am really happy to be working there. They provide benefits from the jump, which isn't really common with a lot of companies. Their insurance is ok, it doesn't cover all meds. So far, I have lost money having it. They have a good retirement plan, the dental insurance is good, they even give you the option to have legal assistance for a small fee every month. 

Management is OK, they are all doing their best. There are a couple of managers who are very good, and a couple others who make you feel stressed. Overall though, they are the nicest management team I've ever dealt with. Attendance policy can be annoying, you have to plan in advance for a day off. They frown upon you just calling out, and this can be stressful. Probably the strictest company I've worked for when it comes to attendance. They keep you or let you go based mostly on your attendance. So, if your performance is a bit low, they will forgive. Which is great. And if you make mistakes, they are quick to forgive. But if you have on-going attendance issues, you can be sure you will get canned sooner than later. 

Company culture is fun, they provide a lot of donuts, bagels, coffee and teas for free. You will never be hungry here. There are a lot of crafts contests, raffles, and games to make the workday more bearable. Like I said, they will forgive just about anything as long as you do your best, and show up every day you're scheduled on time.

A typical day at work is working from 8- 12 hours depending on you.  If you want to be successful and get more sales.  You have to deal with a lot of rejection.  But if you have been doing sales for 20 plus years you should  be able to handle rejection.  Every customer is different so your presentation is not always the same.  I used to work 7 days a week not because I was asked to but, because I wanted to.  I didn't make number One in the company by putting in just 8 hours every day.  I worked hard and put customers 1st.  I never over sell!  I always asked what their needs are and listened!  I got referrals because of my hard work, and because customers relied on me to do my job right!   Word of mouth goes along way!   I not only sold cable I also installed cable, I believed in one stop shop.  If I was able to install their cable , internet, phone and any other equipment I was there.  I never left a house unless they were satisfied with my sales and service.  My managers were all great from my GM, RSM !  My co-workers were also great.  The hardest part of the job was when it was a slow season, but you learn to adjust.  The most enjoyable part of the job was the great support I had from my GM, RSM and our support from Corporate( VP Sales, President)  As long as they know that you are a hard worker, believed in the company and the products they offer you will go along way!

Every day was filled with customers who would be forced to call or come into chat several times a year, or in the worst cases several times a month for disruption of service.

I never want to do tech support again.

We continually proved to management that we were doing the right thing according to policies, but their version of what constituted repeat calls was not based upon the realities of the situation, which was usually a combination of defective equipment and infrastructure. That cannot be fixed by talking on the phone, chat and power cycle or continually uninstall/reinstall low quality applications that were steps backward in the industry.

Management wanted us to conjure miracles to make numbers magically look the way they wanted. The worst one asked me to work off the clock for that very reason, but thankfully I was able to give notice the next day with an offer already in place for the next company.

The hardest part of the job was knowing that hundreds of thousands of subscribers had left and seeing the same mistakes made for years with only a "painfully aware" attitude from all levels of management. The pitiful attempts to acquire more by taking over territories didn't fix anything.

The most enjoyable part of the job was working from home for the last few years, days off and additional vacation.

Hire and provide training to new hire staff and collaborate with HR to interview and select high quality representatives.

Effectively communicate and Implement any changes required, to front administrative staff, members of the leadership team and call center associates.

Provide on-going training and development of team members through effective coaching, motivating and proactive career development.

Provide individual and team motivation through effective use of employee incentive budget and organize incentive programs to focus on results.

Conduct annual performance and merit reviews and establish development plans for each team member.

Direct planning and scheduling of projects with necessary departments.
	
Contact vendors to obtain information to determine product availability and terms of sale for equipment and supplies.

Coordinate repairs as needed with multiple vendors to ensure safety and the proper function of equipment.

Track electronic equipment daily to ensure the reduction of loss to Cable One.

Oversee new food line from Avanti to ensure quality food is always delivered as specified.

Manage TRP program to ensure that all guidelines are being met with the City of Phoenix.

Skill Set: Microsoft Excel, Microsoft Office, Outlook, Turbo, SharePoint, Power Point

This is one of those jobs where the company acts like they own you and give you the opportunity to have a job outside of work only if they allow it. Pay starts out at 15 but they expect you to work like you make 30. Bad managers at my location, expected to work in all kinds of weather even if it’s 120 heat or -20 wind chill. We are grouped with another office that has completely different techs, work, etc but we are held to the same metrics so even if my office is busy and short staffed if their office has a lot of free time then we can’t get another tech which puts us constantly working past 5. You’re expected to work on weekends when you’re on call even though they like to push about us spending time with our families. If I could go back to this interview and redo it, I would have said no to the job offer. My last job paid less than this but at least I was off when I was scheduled and wasn’t owned by a soulless corporation that treats the guys that earn them their money like dirt.

I answer anywhere from 40-100 calls a day. Most calls are irate customers. I have learned billing cycles and Technical problem solving. The GM is alot more relaxed than he used to be. The office manger picks favorites and takes out his stressful days on employees. I love my co-workers!! we are not aloud to have much fun at work or do any kind of holiday celebrating so we all do it outside of the company. They are a great group of girls! The hardest part of my job is the stress. The rules change frequently and there are so many knit picking issues that make it hard to just concentrate and serve the customer to make them happy. We cannot concentrate on the customer because we are so worried if we did everything right on the call.The best part of my job is the few happy customers and the few times my co-workers get to joke and laugh with each other.It's nice to help someone and know you made them happy!

A typical day involved handling sales and customer accounts while adapting to frequent changes in processes and expectations. I learned to be flexible and improve my problem-solving skills in a fast-changing environment. Management was often very hands-on, with a high level of micromanagement at times. The workplace culture felt fast-paced but inconsistent due to frequent updates and shifting commission structures. The hardest part of the job was dealing with constant changes to commission plans and a new billing system that was rolled out without enough training or clear guidance. The most enjoyable part was working with customers and gaining sales experience.

It is a fully Work From Home call center job. Training is pretty thorough, I will give them that, but once you graduate, that's when the insane metrics hit you. You have 0 time to breathe inbetween calls, the amount of time off you have for the first few years is very small. Lunch is only a half hour, and the scheduling for lunch and your other two breaks are all over the place. There are absolutely redundant talking points that HAVE to be used, 24/7 supervision, and even trying to use the time off you are given is almost impossible unless you ask off months in advance. And god forbid you have an emergency come up and you need off work, nope, it will not happen, management will not accommodate. Dealing with upset customers, and then getting docked on call reviews because you missed one or two talking points is so demoralizing, and to top it off, you make barely any money. If you like call center work, you may like it, but prepare to be stressed and micro-managed. 

A Typical Day at Work:
A typical day involves an overwhelming number of jobs with little time to complete them thoroughly. The workload often feels rushed, leaving little room for quality or attention to detail.

What I’ve Learned:
I’ve learned that, despite my belief in hard work and merit, those values don’t seem to hold much weight in this organization. Effort and dedication often go unnoticed or unrewarded.

Management:
There are far too many managers and not enough technicians. The imbalance creates inefficiency and disconnect between leadership and the field.

Workplace Culture:
There’s very little sense of camaraderie or teamwork. The culture feels fragmented, and genuine collaboration is rare.

The Hardest Part of the Job:
The extreme weather conditions and long days make this job physically and mentally demanding.

The Most Enjoyable Part of the Job:
Unfortunately, there isn’t much left that I can say is enjoyable anymore.

Take calls all day from customers with Internet, Cable, and Phone issues. The customers are pretty nice for the most part.  The company has a very high adherence policy. If you are on the phone assisting a customer and you go to break or lunch late that’s gets counted against your adherence. The Managers and Supervisors don’t know how to do your job, most of them have never taken a call.  Unless you are the favorite you will be discriminated and harassed on a regular basis.  All the feedback you get from them is negative and getting acknowledged for a job well done very rarely happens they are only worried about what talking point you missed. Something will be wrong with every call.  They are only looking at their numbers.   They discriminate against the older customers and employees and go out of their way to get rid of them or push them out. Not a healthy environment to work in. 

Top Job Titles	Average Salary
Broadband technician 9 salaries reported	$18.50 per hour
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Customer service representative 4 salaries reported	$18.28 per hour
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