cook

senior cook

security officer

cage cashier

cleaner

Cache Creek Casino Resort

A typical day as a records retention clerk is finding random audits for the auditors in the finance department. There is a monthly shred, so 250 bins of confidential information, 2010 or older, in the finance department is gathered and put onto pallets for shred. Occasionally, other departments requests empty bins to be sent to the casino, and certain audits to be pulled for evaluation/correction. I have learned that patience, organization and creativity is essential to achieve my daily goals. The hardest part of my job is organizing 10 years worth of audits. There are over 400 bins that needs to be organized by department and year. The most enjoyable part of my job is flexibility and set schedule. I work m-f 0700-1500. I don't have someone telling me what to do daily, and I am able to take my lunch and breaks as I see fit. My manager does not bother me, and is happy as long as my work is completed at my own pace. I want to leave this position, because I believe I deserve a better paying job with the education that I have received. This current position does not reflect my educational background, and what I have worked so hard to accomplish by obtaining my AAS and BA degrees in management.

A typical day was busy. sometimes hectic and many times enjoyable. Experience does change department to department. GM is respectable and committed. He is sometimes clueless about his executives' behaviors on and off the job.Tribe that owns the place is one of the best and very progressive in all aspects. Unlike many other NA Tribes, they run their business like a professional corporation.
Every so often you see management and employees deal with an obscene Tribal Member, and must be very sensitive and tactful not to loose their jobs, but Tribe would often pull in the tribal's ear later; which is a good thing.
Upper management is as political as you would expect in many big companies. Overall they get along with each other and unless you criticize them too much, they leave you alone. They have not been without scandals; you name it, they had it. When discovered, it is often handled quickly and quitely.
Co-workers and relations between them are good and much better than most places.
Hardest part was to watch the scandals develop.  
Most enjoyable part was to be part of a successful and progressive company, owned by one of the best NA tribes, and having room and funds to be creative.

As the PBX operator at an Indian tribal gaming casino, hotel and resort you are literally the ears and first point of contact.  We offered 24-7 live service and calls ranged from wanting directions to booking rooms or simply knowing what the high stakes poker was set at.  The environment was all about the resort experience, whether on the casino floor or behind the scenes.  I've learned anything can happen in a casino and you need to be ready for it at all times.  Some challenges are sometimes because it was in a remote location, you'd have instances where the weather wouldn't permit traffic to go to or from the casino and we would need to cover the next shift until someone was able to come in.  That would be hard, especially if you worked longer than 12 hours. The most enjoyable part of the job was how the company treated you overall, having an amazing culinary staff for breakfast/lunch/dinner because the nearest town was at least a 35-40 minute drive.  Sometimes they would throw contests for best employee of the month or had appreciation events for us.  It was special.

Training quality is sporadic, the quality of instruction depends on who you get for a trainer, there are no regulations to training. There is no job security. People who worked for over a decade were let go because certain members of tribe decided they didn't like them.

A new VP has been outsourced and is turning the entire department on its head, changing things without stopping to learn how they work. Implementing fruitless changes designed to drive off employees and "clear out the roster". 

You start on grave shift with no weekends off. Shift bids are based on  seniority, so expect to be working grave weekends for a long time. Current VP also seems to be under the impression that there are too many sergeants and supervisors, so he currently isn't opening promotions any time soon. No room to grow or promote, and the quality of your work life is based on the mood of higher-ups. Miserable atmosphere, no morale, no hope for job advancement let alone security. The benefits and pay are decent but over the years no longer worth it. Grave shift is terrible for you both mentally and physically.

This team of management wants to do as little as possible. They treat you like you are beneath them if you need to ask for ANYTHING at all. I have never had such a hard time with scheduling issues - and every time I had taken PTO, I was somehow still scheduled and penalized when I have 2+ months notice that I would be out of state! They set you up for failure and treat you as if your job is on the line daily. Not only is the communication  between teams AWFUL, it’s practically non existent between shifts and departments. They will over load you with work and sit in their offices on Facebook and Amazon shopping. They even went as far as WITHOLDING tips if you miss one single punch in/out on your time sheet. I DO NOT RECOMMEND WORKING HERE. There is NO reward for doing well at your job. There are NO consistent standards being held - favoritism is alive and well here. You will not succeed unless you keep your head down and be quiet and you will not have any opportunity for growth unless you happen to be favored. 

Toxic work environment.  They know it,that's why the have mental health posters lining the back hallways. They harbor mean girls and people with outdated management styles. They only care about the dollar. So the would rather spend the money to replace you which makes no sense instead of watching what there middle management is doing.  All good employees leave fairly quickly or get dismissed over petty things.  Very dysfunctional environment.  They are set in there ways if you offer  new ideas you have a target on your back . Beware it is not worth your time . If you keep to yourself have no ambition and want to do the bare minimum this is the place for you. Those are the workers that last 20 years.  I am just not that person. 

I spent 2 1/2 years at this Native American owned Casino. While my owners are mostley nice, generous people, they are managed by a group misfits who have no concern for employees...specificaly middle management. The "Tribe" only concerns themselves with the bottom line, not the day to day torture issued by upper management.

The relation between the union and company is the worst I have even heard about let alone seen. There was NO give and take at all, mostly fostered by company actions and policies such as "monitoring and tracking employee bathroom habbits". I could go deeper into the injust treatment of all emplyees, but one would have to expierence it to believe it.

I would NOT recomend this Casino for anyone...hourly to mid-management. If you are contacted....RUN!!

* Controls the flow and pace of the game at assigned table in accordance with departmental policy by performing the duties below.
• Smiles, makes eye contact, greets customers, thanks customers for tokes and wishing players “good luck” when the leave their assigned table.
• Shuffles and deals cards as required for the play of the assigned game.
• Applies knowledge of dealing procedures according to house rules so as to
preserve the security and integrity of games.
• Exchanges paper currency for gaming chips.
• Pays winning bets and collects losing bets.
• Maintains chip tray at table in orderly fashion.
• Notifies supervisor of any irregularities noticed.
• Answers questions or inquiries from patrons.
• Performs other duties as assigned by an immediate supervisor or manager.

Cache Creek Casino Resort is an excellent place to work, but like any place where people are treated well and enjoy their jobs, there is little room for advancement here because people are happy and comfortable where they are.  Many employees have been here since before this became a resort in 2004.

Much of management has also been here 10+ years.  This place is like one large family and hence its a pleasant place to work.  Management is considerate and fair.  

The downside to this establishment is Union involvement (for me) but like all Unions, they are here to represent the people and ensure that the employers stay true.

The casino offers great benefits & weekly pay. Beverage staff keep their own tips. Dealers pull & split tips daily.  The problems are the smoke while working, bad!! The other huge problem is they can change the schedule to meet business needs, even being a union house.  You have no life!!  If your days off fall on a holiday, you are scheduled!!!!!!  The only people that get it off are people with high seniority, and its limited to a few!!!!  So decide if you want to work and wait 5 to 10 years to be able to bid a decent vacation or get holidays off.  Btw, they feed you for free & the union contract says it's supposed to be restaurant quality.......It's not!!!!  They hire mgrs in beverage that have no experience!!!! One was a golf pro & another worked in a bank.  They don't understand foh!!!  Sad

Top Job Titles	Average Salary
Cook 107 salaries reported	$22.10 per hour
Senior cook 39 salaries reported	$23.41 per hour
Security officer 29 salaries reported	$20.00 per hour
Cage cashier 20 salaries reported	$18.90 per hour
Cleaner 30 salaries reported	$22.07 per hour

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