security officer

cook

casino dealer

housekeeper

cage cashier

Caesars Entertainment

Work was more then your typical work day it was something I look forward waking up and going to everyday. I can honestly say this is the only job I have ever regret leaving and that's not an exaggeration!! It wasn't just the job it's self that was so perfect but it's the team you get to work with everyday. They treated me like family more then my own family did. Regardless of the situation each and every one of my team mates were there for me whether it was a issue at work or even at home.  The manager is hands down the most amazing manager I have ever worked for. She stayed focused on our work and did what ever she could do to keep our team on top. Whether she knows it or not she definitely had a huge impact on my life and how I view things (in a good way). She always gave great advice and willing to work one on one to help us be better at our job and it wasn't ever about her it was always about us. What I loved the most was that  when you did something good you were recognized and rewarded. Most jobs you bust your butt hoping to get a raise but in reality you were never noticed. If your wondering how the pay was well it's not the worse and wasn't the best however you work hard continue to improve, show that you love what you do and are very thankful for having the job, hard work pays off. Always room for advancement you just have to show that you want it because they don't just hand it out to whom ever. I let the thought of higher pay get the best of me which is one of the reason why I left but now that I am gone I wish I would have never left because I left more then a job behind I left advancement opportunities, learning capabilities, amazing benefits and most importantly my work family and the best dang manager anyone could ask for. Out side the surveillance life the company was also great to work for because they interact with each and everyone of their employees such as one on one meeting to help improve things on the employee side and for the customers. They also have team meetings once a month with games and activities or even a horseshoe Olympics where each department competed against each other in some gaming event which by the way surveillance is #1 :) another great thing was the food.... Some can disagree however your lucky to get grilled cooked food and you ordered what ever you wanted that was on the menu. I know one things for sure it was hard to lose weight because the food was so great. Besides the food if weather was ever bad they offered a place to stay to make sure you were able to be at work the next day. Another great thing was the employee reward system helped keep each and every employee involved with different activities by rewarding us with points that acted as money towards prizes. Think of it as horseshoes Amazon. You had enough points you type in what you want and more then likely they had it on their webpage. I was able to earn a go pro, tv, ect. My list can go on and I know that a select few would disagree but please don't let the negative comments get to you because being in the work area I was I can tell you the ones that write negative comments are the one that did it to them selfs and probably deserved to be let go or horseshoe is lucky to not have them as an employee anymore. If I was given the chance to have my position back at horse shoe I would drop everything to earn it back. If this tells you anything majority of the people that I worked with have been there for 6+ years and most have been there since day 1. I know for a fact if I wouldn't have left for a higher paying job (that I ended up hating and quitting) I would be making the same if not more at a job I truly loved doing (horseshoe). If you have a opportunity to work with horseshoe take it and make the best of it! If you have a opportunity to work in the surveillance department bust your butt to be the best show them that hiring you was worth the time and most of all enjoy what you do and come in with an upbeat positive attitude!! Good luck to you and good luck to horseshoe! Thank you for making such a huge impact on my life!!

One of my favorite casino A/V jobs (20yrs in Reno).  But the extreme level of cronyism & favoritism in AV Dept  was worse than the $12/hr pay!    It was pretty bad.

   It was as if that Dept. was run with the intention of making its technicians feel like they're of little to Zero value & that at any moment they could lose their job or be on "thin ice" if you didn't play along with a "certain few" employees.  Mind you however, those certain few employees are not management.   Instead, there is really only one senior technician (whom is kinda an awful person. Crude, vulgar, 2-faced etc.) that seems to have considerable sway there.  Also, if you work in the concert Dept.  you will likely be last in line for hours & fair treatment if you happen to lack a "particular last name".  Which, strangely, is quite a popular family name in that Dept.
    When I worked there, the dept. Was ran by a really nice manager whom had the unfortunate propensity to sweep serious problems under the rug (both major technical issues as well as conflicts between techs or other dept.'s employees). This behavior is especially disastrous if your Dept. is responsible for MAJOR entertainment systems that affect every other Dept. on property.    If one of our systems fail, EVERYONE noticed immediately (the general public, general managers, Casino Owners, everyone)!!
       Needless to say,  if you work in this Dept. You were responsible for A LOT  of VERY important systems used for presentations, promotions, entertainment, public attractions/interactions & huge revenues.       Which really sucks when most of the equipment your job performance & livelihood depends upon, is complete junk and is always failing.     Mix that scenario with a Dept. Manager who's main daily interest is to tell his bosses that everything is running well & that we will never need a budget for new equipment (the greatest cost savings in the whole corporation!!!).

         When you do this line of work, you learn to accept that your contribution to this daily operation is Paramount in its scope of importance.      If you fail to deliver outstanding technical results, you will fail many people & cause considerable harm to the property's image & revenue.          I really hated that my manager swept everything important under rugs. He did this just to look extra competent  in his management role.      There were MANY times when his boss(s) would ask myself why there's a noticeable technical problem in front of many paying guests.   From that,  I was always wondering if I would be fired for replying " Well, the whole Dept knows this stuff was broken, didn't YOU know that?" (which sounds very arrogant). or perhaps I would be fired for just keeping my mouth shut and claiming full ownership to any/all failures I was responsible for during my shift (which is exactly what happened).  Even worse, was getting paid $12/hr for that risk.  It's like a slap in the face after pulling your pants back up.

             However, there is now a new manager whom quickly changed most everything that was a technical failure, or close failing.       He's not as nice of a guy as the last manager & can be very difficult.        But, he is a very competent, intelligent and fair individual, whom is easy to understand (even if he's not easy to get along with).      Which makes our job MUCH better.            Unfortunately I was on my way out, while he was taking over. I Wish I could've/would've stayed.

              As for the rest of the property;  it's an awesome place to work!  A very friendly, fun, busy & exciting place to work at!   Better than my other casino gigs over the years.    In fact, I miss working there, ALOT.   
                But unfortunately, due to the deep cronyism/favoritism of the A/V Dept. my last 2 jobs I was RECOMMENDED FOR (and nearly started working), would suddenly be completely stone-walled!  Only a vague apology from the individuals whom were hiring me for jobs in a different Dept & at one of the other sister properties as well.

      **Be aware that many things in the AV Dept. have changed, but the cronyism/favoritism is alive and well.           ****      But,  it's still one of THE BEST casino(s) to work for in this town, and for many good reasons!!!   ****

I can say I both loved and hated my job working for the Tropicana Laughlin. A typical work day was fairly easy and merely consisted of answering phones, booking/canceling reservations, working with 3rd party companies such as Expedia and Booking.com and checking player's offers. 
I learned a lot of patience dealing with customers in that job because you get a lot of people who get angry with the fact they don't have comp offers or their offers are blacked out on dates they want to come. Working in a casino town that's right along the river, our summer season sells out quite quickly with all the people who want to come down and play on the river so you can imagine how many callers are upset with sold out weekends and blackout comp dates.
Management was both wonderful and poor at times. My manager was very great about working with me and my schedule, changing days off when I needed them and working with hours that best suited us both. The downside, however, was complaints about fellow co-workers, when situations should arise, were often ignored. At one point in time I eventually had to step above my manager's head and speak to someone higher above about an issue I was having with a fellow employee verbally harassing me. It was a situation that could have been easily handled and ended up more problematic than it needed to be. 
For the most part my coworkers were enjoyable to be around and were mostly friendly. It was easy to get along with those that worked there to a point where I even made friends with the fellow employee that had been harassing me. As people, they were all quite nice and I would work with the same team again as everyone was easy to get along with, however, as employees, there was not a whole lot of team work. 
As a reservations agent we are often tasked with inputting fax reservations from 3rd party companies. Our top priority with the faxes that come in are taking care of any reservations made arriving what we call Same Day, which is any reservation coming in that work day. Some 3rd party companies, such as Expedia, can directly input a reservation into our system. Until recently, one person was assigned to take care of same day faxes and because we do not normally get many in one work day, that person would just take care of all faxes that came in that day. Every now and again, summer season specifically, we would have days were the faxes would pile up and we would become too busy to get everything done. A conversation was overheard on one of those busy days between two girls. One of them had offered to help out and the other employee had said that she didn't have to do that because she wasn't assigned to do same days. 
The hardest part of my job is dealing with customers who easily and quickly become irate. Working in a casino, you get a lot of people who are quick to start name-calling and swearing at you because they don't have comp offers, the rates are too high or their comp offers aren't valid on particular dates. There are some days it becomes overwhelming as it happens on a daily basis during our summer season. 
The most enjoyable part of my job would be the appreciative customers. A good majority of customers are quick and easy to handle but every now and then you get someone who is above and beyond thankful for getting them a room or making the special requests for them. It's rewarding when you have a customer who's day you made simply by having great customer service and booking them a room.

Management rules this place by fear. Each day there are "new" performance standards. This job is supposedly booking hotel, dining, show and "gift" reservations for members of the total rewards program. In reality, if you don't get enough callers to sign up for a Visa credit card, or be transferred to Wyndham for a time share presentation, you will be labeled as a poor performer no matter how many hotel room reservations you book, or how much positive guest feedback is received. Zero job security, long time employees are not valued.  Call center with a "point system" for attendance. Returning from a break 1 minute late, no matter the reason, is 1/2 point.  A one day sick call out is 1 point. There are no "excuses" not even a doctors note.  Agents constantly come to work very ill, fearful of losing their job and pass their diseases along to the others. With no assigned seating, germs are passed everywhere. You are only allowed 12 points in a 12 month period, so it's easy to see how quickly agents can lose their job. Computer and phone systems crash on a daily basis. The employee is also penalized for this, as you are required to go into a computer problems status that also counts against you and lowers your adherence below acceptable levels, through no fault of your own. Management constantly promises new computer equipment which never arrives. There are workstations with out of service dates from 2013 still hanging on them! Employees are constantly threatened with losing their 10 min per shift bathroom privilege if more time is used. Don't have an upset stomach or a day when you need to use the bathroom more than 2 times.  Workforce management constantly changes schedules and "forgets" to let the employee know.  You are also forbidden to enter the call center until clock in time- which is 5 min prior to the start of your shift. Which doesn't leave much time to gather your work materials, find an available computer that is working, and sign in to all your required systems. The workplace is filthy, trash strewn about all over the floors, thick black dust covers all the workstations, and whenever it rains water pours out of the ceiling. The solution for that seems to be placing garbage cans underneath the leaks. The ceiling areas the water comes from are visibly black inside (black mold?) many employees constantly cough and hack from the bad air inside this call center. This call center is inside the lower level of Bally's Hotel & Casino. Depending on your work hours, you could find yourself walking alone in the dark alley behind Bally's and Paris 1/2 mile to the parking, all alone. No concern for the personal safety of employees. Security personnel on the property are non-existant. Caesars will present this job as a good entry level job into the company. However, in reality, NO ONE ever manages to transfer out. All it takes is being sick one or two days, and returning from a few breaks one minute late (because you didn't get out of the bathroom quick enough or logged back in to your computer fast enough) and you are now INELIGIBLE for ANY transfer position because of your accumulated points. If you need a job, anywhere but here....Unless you're related to a supervisor, in that case the rules don't apply to you. Nepotism at it's finest.

My personal opinion of this company is that they are union based at my location 1st off, but paint bad pictures about the union representing you from the start, so that you won't defend yourself when mess hits the fan. So I will say the PTO and benefits are great, but this company goes through a lot of management, and there is a lack of communication along with a lot of blame placed on the wrong people.
I was an employee who came in every shift, busted my butt for almost 3 years, and stayed late to help out and even come in on my days off... but was never one time thanked for my hard work even once by upper management. HR is a joke in handling issues involving employees as they will falsify documents if they really want someone gone... they'll collaborate and stick something on you. They abuse the system with evaluations on employees to get them out the door as well. 
There is a lot of shady things that go on behind the curtains they don't want you to know on the F&B side of things.
They seem to always ignore calls when they suspend employees or claim they will investigate fairly on issues,but never do. (FYI-ALWAYS track your own call outs/points) As employees have been terminated and reinstated once they realized points had error in them. I was a victim, along with a few other former employees of harassment and nothing was ever done about it, and was always punished for coming forward. (Retaliation in small unfair ways) I ask you if you really want to work here, is this the kind of problems you wanna juggle in order to make it. If you are a butt kisser or keep your mouth shut and just blindly don't question things then this is definitely the place for you.
401K is decent program, but the health care(Not including vision or dental) can be pricy though the company, unless you have a fulltime decent salary here at this location. This location also has a clinic down the road you can go to for a discount price to be seen if you don't or cant afford health care.
There is also an employee dining lounge/break room where they provide a free meal on your shift for you.

I will say that I have grown a lot and learned a considerable amount of knowledge about wines and food side of things as a server. The downside was that they would sent me home with it in packets that I had to study at home on my downtime to learn. I would say the hardest part of the job is on days when it is busy there, sometimes it is hard to find a supervisor or manager to step in and help out with issues, and when a guest complains they generally always give them their way in the matter instead of handling it in a way where that same guest doesn't come back harassing and pulling the same stunts, It is a casino though, so what should you expect when you have people blowing money so often, feeling entitled to everything.

I would leave this on a good note by saying the most enjoyable part of the job was working with my co-workers that made my team stronger and held me up in my times of need, as did I for them. It was always sad seeing my co-workers come and go in the 3 years I have worked for this company.

Caesars Palace, Las Vegas, NV
Timeframe: 2023 – 2025

A typical day at work:
Walking into work felt like stepping into a cloud of negativity — especially from management. The vibe was heavy, the morale was low, and leadership made it worse, not better.

What I learned:
Honestly? Not much. The place runs like it’s stuck in the ‘80s. Everything is manual, outdated, and completely resistant to change. No innovation, no growth — just the same old routines from the so-called “glory days.” Don’t expect to learn new skills here unless you're into time travel.

Management:
One of the worst management teams I’ve dealt with in 25 years working in the Vegas casino scene. Leadership was unprofessional, unapproachable, and built more on favoritism than merit. If you’re not in their clique — or worse, not offering them favors — expect to struggle.

Workplace culture:
There isn’t one. No department stands out in a good way. Gossip, jealousy, and gatekeeping run the show. The only thing keeping this place afloat is the tourists and locals who still come to play. But with Vegas growing and competition rising, that won’t last forever. This ship is sinking slowly, and management is steering it straight into the iceberg.

Hardest part of the job:
Using an ancient software system that most other casinos ditched years ago. It’s buggy, unsafe, and confusing. A few people know how to use it well — but good luck getting help, because hoarding knowledge seems to be the norm. Forget teamwork, this place is every man for himself.

Best part of the job:
The few good-hearted coworkers still trying to make things better. They're rare gems — positive, hardworking, and doing their best in a toxic environment. If anything is worth appreciating, it’s those people holding things together.

My job entails giving creative direction and copy for our art on our mail pieces, and segment the data based on qualifications for each individual event or promotion. 
A typical day starts off with answering emails and prioritizing my day. I like to get the art started for a job first due to the amount of time that can take with our studio. Once that has been entered, I create a matrix to work from using specified criteria given, build the offer, and segment the data. I send the output to my superiors for approval that the data was pulled correctly. Once I have that, I send the data to the vendor for them to review the data and start working on that until the art is received. Once I receive an art proof from the studio, I review it and make necessary changes. My superiors and property marketing also review it and inform of their changes. After art has been approved, we send this to the vendor so they can start production. The vendor will send us proofs with the guests information and offer from the data they have received, and we proof that as well to ensure there are not any errors. When everything is approved, the vendors ship out the mailers for delivery. 
I have learned a lot from this company in six years. I learned the importance of how one bad experience can affect the perception of a business as a whole. I have learned how to communicate effectively with all counterparts to achieve one goal efficiently and accurately. Also, I have learned how to display professionalism in the work place. There are so many different things that each position has taught me, but the most important thing I have learned is how much I enjoy being a leader and helping people learn. 
I get along great with the management and my co-wrokers. We like to keep the mood light so that work is a little more enjoyable. Management can play favorites sometimes, but they are for the most part very nice.
The hardest part of this job is dealing with errors once they have been discovered in a professional and calm manner. This is pretty easy for me, but I do become disappointed in myself when I find I have made an error. 
Last, the most enjoyable part of this job was learning so many new systems. I love to learn new things and overcome challenges. Staying current with technology is important since technology is constantly changing every day. Also, management is very flexible and understanding when it comes to appointments or illness.

Work in and exciting and fast-paced environment.  Deal cards to guests. Show-off to get people's attention in the hope of getting them to sit down and stay/play at my table.

Learned how to manage multiple personalities while keeping my composure at the table.

Management at a large corporation can wield a lot of power.  They would rather dictate than collaborate with front-line employees.  Management does not do anything about bullying that goes on between co-workers.  They turn a blind eye as if everything is alright. Management lays out expectations of it's employees, but is more interested in playing head games, rather than functioning as a well-run corporation.  
Management is more ambiguous in terms of the rules that need to be followed.  Workers get punished for breaking the rules, while at the same time are not aware of the rules to begin with.
If Management expects us to follow the rules, they need to be spelled out specifically, otherwise, it is an unfair to ask employees to do things a certain way, without knowing what the specific rules are.  As a result, there is lots of turnover in the company in every department.  In the table games department, we are operating minimally with maybe 40% of the dealers needed to actually make money for the corporation.

Co-workers are fine, even though we have our differing opinions on how to get things done.

The hardest part about the job is that it is ultra-competitive.  Dealers can be laid off or replaced instantly, even in a good economy.   It is a reminder that we are not indispensable.  As a result, it creates a lot of chaos and tension with the Dealer, his family, and financial uncertainty.However, I stick with it because i like what I do for a living in spite of all the negative stuff that goes on within the corporation.  And I do have other options, thus not feeling trapped at my current employer like a lot of dealers do.

The most enjoyable part of my job is dealing cards or dice to the guests, while simultaneously entertaining them.  If I can do that without interference from management, the shareholders of the corporation would be much happier, the CEO would have less work to do, Senior and middle-management would have an easier job, dealers would be more excited about doing their job, and focus a lot less on how much money they are NOT making, and more on providing a good service to the guest.

I love working at the Caesars pool. Some of the coworkers there are great to work with and I like my management. This year has just been a roller coaster for me. I have felt exhausted and uninterested to come back to work recently. I feel like I'm the only one that works really hard. I feel like I don't deserve the kind of pay and treatment of my schedule that I've been getting. This manager, before he was suspended, pretty much destroyed the pool. People are working five days and 8 hours a day, instead of four days and 10 hours. I have had weeks where I worked six days in a row, even seven! I just can't deal with it anymore. This manager fired too many people way too easily. We are dangerously understaffed. I was working the opening shifts earlier in the season, but then I started taking summer classes. This changed my schedule to closing shifts. It was manageable at first, but once that manager made me close on the weekends and five days a week, I was very upset. I felt like my seniority didn't mean anything. I have more seniority than all of the lifeguards at the pool, and he gives me the worst schedules. I also just can't bear the heat outside. It's fine when I'm in the water, but having to clean and close the pool under these temperatures sucks. I sometimes regret coming back for a second season. There was no drama, no issues, and was just chill last season. Also the fact, that one of the newer lifeguards got the lead position instead of me is honestly insulting. I work hard, know the area, and willing to commit to any challenges I would have to face. At the same time, I want to work somewhere inside. Getting promoted as lead would've trapped me at the pool. Anyways, on the positive side, there are some coworkers I very much enjoy working with. The managers, currently, are great as well. I just think it's time for me to move on and work elsewhere. At the same time, my lifeguard certification ends in February 2017 and I don't plan to recertify. I will feel bad when I leave because of staff levels, but it's not worth staying at the moment. I want to work elsewhere that offers more pay. It's crucial for me so that I can continuously attend college, save up for graduate school, and help my mother with the house.

The security department is ran unprofessionally.  Management, Surveillance, and investigations will target people.  Even if you do your job and are unreliable. They’ll even write you up for a guest complaining that you gave their missing cellphone to the wrong person and you followed procedures correctly. They will do the investigation without involving you and without even giving you a chance to defend yourself. Then blame you for the company having to replace the cellphone despite you having done everything correctly. Then they will try to set you up with insubordination if you complain and slander your character to everyone in the security department that they had to set you straight because you were being insubordinate.

During the Covid restrictions while we were in a hiring freeze, Security Officers on FMLA and those who were highly favored by management and dispatchers were able to collect an easy paycheck and weren’t expected to do much of anything.  People got picked on and were expected to work harder and do much more.  Management gave them attitude if they moved slow or forgot to do something despite being overworked.  

Management and report writers hang out in the back office for hours doing absolutely nothing.  Report writers act like supervisors and yell at Security Officers.  

Bike officers hide in their cars for hours.  

You can very easily get hired for security, complain about all your health problems and become a full-time booth Officer.  Get promoted to Gold pin and cause several new hires not to know how to do any aspect of their jobs, then go to become a barback and nothing will happen to you.  


Management will jump on your back and embarrass you in front of others if you don’t smile at them because their number 1 priority. Even though smiling at them isn’t in policy.

Caesars Palace is very unprofessional and the whole atmosphere is negative.  In all departments, employees are stressed just showing up to work.  People get terminated for doing something wrong and they don’t even know what they did was wrong.  Employees get picked on and written up for small violations while others make really big violations and nothing ever happens to them.  

Top Job Titles	Average Salary
Security officer 34 salaries reported	$16.31 per hour
Cook 37 salaries reported	$21.65 per hour
Casino dealer 23 salaries reported	$19.02 per hour
Housekeeper 2 salaries reported	$13.75 per hour
Cage cashier 14 salaries reported	$17.20 per hour

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