community manager

maintenance technician

maintenance supervisor

leasing agent

porter

Cambridge Management, Inc.

Typical Day at Work:
A typical day is extremely fast-paced from the moment you clock in. There is consistently more work assigned than can realistically be completed within the allotted time, requiring you to work through lunch and or breaks in order to meet deadlines and deadlines frequently change with little or no notice. Expectations are high, but the resources and time provided often do not align with those expectations. The workload can be overwhelming, and it is common to feel rushed from one urgent task to the next without the opportunity to thoroughly complete work before priorities shift again. Only to be treated indifferent. 
What I Learned:
No thanks to the company and their lack of training, I gained extensive knowledge of affordable housing regulations, compliance requirements, and the large amount of documentation and verification required to maintain program compliance on my own. The position strengthened my organizational skills, attention to detail, problem-solving abilities, and ability to manage multiple priorities under constant pressure.
Management:
Management was one of the most disappointing aspects of my experience. I was led to believe that I would be considered for a Community Manager position when the current manager transitioned to another property. After interviewing candidates, management selected another individual who remained in the position for only a few days. I was then offered the role by default, but at a compensation rate lower than what the position had originally been advertised for. This situation left me feeling undervalued and raised concerns about how employee contributions are recognized(favoritism). Management frequently failed to follow its own policies and procedures while holding employees to strict standards. Communication was inconsistent, and employees were sometimes blamed for issues outside of their control.
Workplace Culture:
The culture is heavily focused on deadlines, productivity, and compliance metrics. While there are dedicated employees who work hard to support one another, morale can suffer due to constant pressure, shifting expectations, and a lack of meaningful recognition. Employee contributions often go unnoticed unless there is a problem, creating an environment where people feel more criticized than appreciated.
The Hardest Part of the Job:
The most difficult aspect of the job is balancing an excessive workload with constantly changing deadlines while maintaining the level of accuracy required for compliance. The pressure to do more with less can be exhausting and creates unnecessary stress.
The Most Enjoyable Part of the Job:
The best part of the job was working with residents and being part of a strong team that genuinely cared about helping people. .


Cons:
Excessive workload
Unrealistic and constantly changing deadlines
High stress environment
Lack of recognition for employee contributions
Management inconsistency and failure to follow established policies
Employees often feel undervalued and unsupported

I’ve been apart of the Cambridge Team now for 1 year. I knew with my years of experience, professional skills and my background strength that this was an opportunity for me to come on board and help contribute to CMI’s mission of making a positive difference. Speaking of difference, CMI has made a lot of professional changes and improvements as a Company, as a Business...as a BRAND. Their standards are higher for decent, safe and livable conditions of it’s Residential Communities. The HR Recruiting expectations for excellence and qualified Candidates clearly shows with all of the OUTSTANDING recruitments made of highly experienced, knowledgeable and professional Staff members brought on board from Directors, Regionals, Compliance, Community Managers, Leasing, Maintenance Team members, etc. within this past year. CMI is investing sooooo much into TOP of the line software conversions, software trainings as well as requiring every employee to commit to their educational training resources for which CMI also provides. We’re being provided with great leadership from our Regional, great guidance from our Regional Director, outstanding support from our team department representatives such as Compliance, Bookkeeping, Accounting, Facilities, HR, Marketing and even our assigned representatives of our Training Conversion Teams. The Owners of Cambrige Mngt Inc should all be very proud of their accomplishments. CMI is on it’s way to knocking other Property Management brands off of their throne as each of us new recruits and the Veterans continue to join forces as a Team to help make that happen for Cambrige Management Inc. Bottom line, as a new employee myself (and I speak for myself), I have joy to report to work everyday.  I have personally experienced nothing but great support from CMI as an individual employee. As a result of this Company’s strong efforts of being employee-friendly, I feel sooo appreciated and is DETERMINED to work hard to the very best of my abilities for CMI. It is a great pleasure working with my on site and off site Colleagues. I’m very proud to report that I AM A CMI EMPLOYEE.

A Typical Day at Work

A typical day involves reviewing priorities, responding to emails or messages, and completing core responsibilities related to my role. I regularly collaborate with coworkers, attend meetings or check-ins, and manage multiple tasks while adjusting to changing needs throughout the day. Staying organized and managing time effectively are essential parts of my routine.

What I Believe I Learned

I learned how to communicate more effectively, prioritize tasks, and adapt to new challenges. The role helped me strengthen problem-solving skills, accountability, and professionalism. I also learned the importance of teamwork and how individual contributions support overall goals.

Management

Management was generally supportive and focused on meeting goals and maintaining productivity. Clear expectations were set, and feedback was provided to help improve performance. When communication was open, it made the work environment more efficient and motivating.

Workplace Culture

The workplace culture emphasized collaboration, respect, and reliability. Employees were expected to be professional and supportive of one another. A positive culture helped create a sense of teamwork and encouraged employees to take responsibility for their work.

The Hardest Part of the Job

The most challenging part of the job was managing time during busy periods and handling competing priorities. Meeting deadlines while maintaining accuracy required focus and adaptability.

The Most Enjoyable Part of the Job

The most enjoyable part of the job was accomplishing tasks successfully and contributing to team goals. Building relationships with coworkers and seeing the impact of my work made the experience rewarding.

My experience with Cambridge Management Inc. was disappointing. During a non-medical emergency, I was unable to report to work and provided official documentation related to the situation. This documentation was not accepted, as I was told that only a doctor’s note would be considered, even though the situation was not medical in nature. I was also informed that a doctor’s note could not be submitted after the fact, despite this requirement not being clearly outlined in company policy. When I asked where this expectation was stated in the employee handbook, I did not receive a clear explanation. Given the timing around a major holiday, this approach felt inflexible and added unnecessary stress.

I also found that the company’s leave policy can be especially difficult for new employees. Being unable to take leave for the first several months made dealing with an unexpected emergency far more challenging and intensified the impact of an already stressful situation.

Additionally, I experienced a workplace environment where some comments made by colleagues felt unprofessional and inconsistent with an inclusive and respectful culture.

Based on my experience and professional background, I expected a more understanding and supportive workplace. My experience aligns with the concerns reflected in existing employee ratings, and I regret accepting the position.

My experience at CMI has overall been very positive. I've worked for the company on two separate occasions, totaling six+ years and have held three different roles in that time. There are plenty of opportunities for those interested in advancement and learning new areas of the business. Working for a mid-size company has plenty of benefits, such as being able to impact change without experiencing the frustration of multiple layers of bureaucracy often seen at larger companies. I've seen a lot of really positive change in my time at CMI, particularly a greater focus on collaborative team-oriented approach to solving challenges. I have always felt that my voice is heard, and my opinion valued. Employees at all levels are actively encouraged to speak up, provide feedback, and contribute to positive change. I've worked with a lot of highly experienced professionals in my time at CMI and continue to learn new things from my colleagues every day. There are many team members working in the Accounting Department with 5, 10, and 15+ years of experience with the company. I have had to work some OT at year-end, but much less than I have in the past in public accounting. Overall work life balance is great, with flexibility offered for those with specific needs (parents and caregivers). 

The job, for sure, is not for everyone. If you end up at a property like mine, you'll be handed a long list of backed up work orders and you'll have to act as a human punching bag while the tenants vent their frustration about not having maintenance and/or having unskilled maintenance. You'll run into some of the most laughable workmanship you've ever seen. This line of work does not require experience in the maintenance industry, all of that is easily learned. It does require a people person, someone who can empathize with the tenants. Otherwise, youre going to go home feeling angry that people talk angrily to you over things that happened before you started. Im a few months in now, I look forward to going to work everyday. It really doesn't feel like work, all of my tenants and I get along well. My manager is great, my regional is great. My work load is not as heavy, though always busy. If its not a field you like, you'll hate it. If you like the field, and people you'll love it.

Only complaints are that its alot for just 1 guy sometimes. We can't seem to find a part timer. The trash tenants leave around the property that yoy have to pick up everyday is insane. 

Work life balance is non-existent if your role somewhat resembles manager/supervisor in property management  Do not expect a typical work day, be ready to pivot across an active landmine, depending on the mood of "leadership" for the day!   I learned of what not to say verbally vs. electronically, there is a script for everything and you will be coached on them accordingly.  What culture?  The most enjoyable part of my job was being able to access any type of training or refresher on the company website.  You are the lucky few if you are able to locate the correct link to the most updated ops manual for that specific topic.  Otherwise, forget about reaching out for one on one support because you'll be required to put in a ticket that will take tice as just as long to hop on a call that will only require a few clicks.  And if you ask a question, you will be re-directed with the pre-face ...."if you recall...as I mentioned before...please refer to training, or click this link-->error, page no longer exist."   

The company dynamics leave much to be desired. While the industry does have higher turnover in general, the turnover for CMI is ridiculously high with not much done about it. The culture is atrocious and hopefully you never have any personal life things come up because your time will not be approved. Also putting in your M-F 40 hours as a salaried employee? Definitely not enough and you will be made to be the bad guy if you want any work-life balance. 

The properties go through staff like crazy and corporate doesn't offer much assistance. The favoritism for family members or anyone connected is crazy and it's known that if something goes against one of the family, it will be turned down. 

The company has sold multiple properties so hopefully with fewer employees they can figure out what they are supposed to be doing and actually helping their employees and the communities.

Hardest part of the job? Going to work and being a good employee even if that is your norm.

The easiest part? Saying goodbye and going somewhere with less stress and not being gas-lit into believing that place and culture are normal.

This is the worst company that I have ever worked for. If you are lucky to get any training, everyone is trained and told something completely different, and then you get scolded for not following procedure.

They do not listen to any of your ideas, but rather continue using old practices and methods that no longer make any sense.

There is no communication or teamwork. This company is run by friends and family and if you are not one of them, your work life is going to be pretty bad.

They recently converted to a new accounting software with all sorts of modern features; however, rather than using live bank feeds, the accounting management insisted on using old rinky-dink Excel spreadsheets to tabulate all of the checking account transactions rather than coding those bank lines in the accounting software in real time. The amount of time and energy wasted on nonsense was mind boggling. 

Due to the nature of my job(s) here at Cambridge there is never a dull moment, between working with office staff, my supervisors, various staff across the country, various HUD/PBCA offices, keeps me busy.  Also, due to the various responsibilities I have, able to contribute to the overall success of the company and to the low-income families we serve across the county. The hardest part of my job is not being able to help everyone who needs a place to live, and the most enjoyable part of my job is helping the staff to achieve their goals at the sites and when the 'light bulb' goes off and they completely understand the processes & a sense of belonging & appreciated for a 'job well done'.

Top Job Titles	Average Salary
Community manager 123 salaries reported	$25.81 per hour
Maintenance technician 86 salaries reported	$23.22 per hour
Maintenance supervisor 56 salaries reported	$27.73 per hour
Leasing agent 17 salaries reported	$17.82 per hour
Porter 14 salaries reported	$19.00 per hour

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