senior cook

human resources business partner

director

spa attendant

server

Canyon Ranch

My overall experience as a Steward working for the Canyon Ranch Wellness Resort in the Food and Beverage department has been quite a hard working, yet dedicating experience to ever face unlike any facility I’ve ever worked in my life.  Every single day will always be different with new challenges to come.  You’ll be cleaning lots and lots of dish ware, pots, trays, silverware etc, etc constantly on a daily basis without end.
The job can be stressful at times that it takes strategic and strong willingness in order of completing all tasks on a daily basis.
The colleagues there at the company are awesome, I’ve meet a few great people that I had pleasure working with and performing necessary tasks that needed being completed in order for production to keep on flowing continually for all the guests being served at our restaurants.
There will be at times very challenging when it comes to working with certain groups of people who’ll be of little assistance, having a few language barriers which can be difficult to communicate and having to perform a few tasks around keeping the whole kitchen facility organized by taking out the trash and keeping up with various cleaning maintenance work throughout the whole department.
The management system is all right even though the front line of serving guests and food preparation always comes first in mind before the Stewards can be helped with one man, sometimes performing the dish line of duty him or herself.
Again, this is an incredibly hard working position that if anyone can manage working at a facility that’s highly fast-paced as much as the Canyon Ranch in Tucson is, then you can work anywhere else in the world guaranteed!

It has changed from when they first opened. Not the same company.

My review are as follows: 

Pros: 
* Spa acccess 
* Gym access
* Some training for CEU's provided once in a while (Only benifits those they pick to attend)
* They have huge sales once a year for employees
* Easy to get vacation time off

Cons: 
* No provided EDR for Employees
* You have to buy your food from there Grill restaurant. If they're busy, they will deny you service. 
* New CEO 
* Point system 
*Supervisor can be unprofessional, scheming and gets away with it.
* Managment will use other employees to set you up, its uncomfortable working under these types of conditions.
* They used to have more trainings for the fitness instructors.
* People Services 
* People are very clicky and if they simply dont like you, it's hard for new employees. 

Cut backs: 
*Monthly birthday celebration. Every month they used to celebrate employees birthdays. 
* The Cafe stopped offering discounts for employees. Even if you offer to pay full price for the food, they will still deny you service.
* Uniforms are not good quality.
* No more family nights. Every month they used to schedule one day for employees to bring there family for fun activities.

As a server at the cafe, you are very overworked and don’t get recognition. When working full-time, it’s VERY easy to get burnt out. There’s a million tasks you have to keep track of every day. Rules and policies are changing on the daily and it makes it very hard to keep up. More tasks get added with the same pay and same expectations. As a closer, if you can’t get ahead on closing tasks throughout the shift, you’re guaranteed to be getting out late and then get in trouble for that. It has become even harder because they continue to add more things to the cafe that you have to shut down. But are still given only a hour to close. You’re in a constant state of being understaffed so when it gets busy, it’s miserable. You’re expected to be able to do the work of two people. The new manager is the least personable person I’ve met in my life. She plays favorites and if you’re not one, she puts in no effort getting to know you, or even say hi when you come in for your shift. The management does not care about your wellbeing within the job. As the bartender, you have to work outside throughout the summer. There is no AC and they are very against letting you work inside because the aesthetic isn’t right. The guests are the most important thing in the world, and you are the scum between their toes. Don’t work here if you have respect for yourself

I worked for Canyon Ranch on one of the cruise ships. I prefer not to mention which one for anonymity. 
I can not even put into words how disappointed I was in this company and how they never even bothered to address important and valid complaints and concerns. The manager of the spa received a % of all the product sales, so, therefore, we were practically browbeaten and unreachable demands were put upon us to increase sales. This was extremely uncomfortable and unethical to be "advising" a guest that they needed to buy 6 months worth of herbal supplements for their health that I knew I would not have recommended>

I saw this manager regularly threaten and verbally abuse the staff This manager also managed a way to log into the time-clock and manually override the hours submitted and subtract hours off each of our timesheets if we submitted hours that covered inventory or mandatory staff meetings, etc. 

It's such a shame that they went from a popular, and well-regarded wellness/holistic spa to a corporate entity whose only interest was the bottom line - SALES.

Overall nice place to work especially as a first job. Work here is physical and not at all too taxing on the body. 

A typical week here included providing tours of the spa facility, folding and placing towels neatly on shelves, keeping floors dry, and tying/handing out robes. 

Most days were relaxing and had a light amount of guests. There have been some busy days (Mainly when Canyon Ranch is offering event exclusives or discounts on holidays). 

The relaxing work makes up for it majority of the time. You'll find yourself patiently waiting for guests to come in for a tour or quietly roaming the spa floor as you look around for any items needing clean up. (Quiet chatter, tub bubbles, sauna misters).

It is an extremely relaxing area to work in especially the times when you are not scheduled to be at the desk for tours. 

They care about your well-being here and would rather you get well than to see you come in feeling sick. 

I recommend work with this company if they meet your standards. 

No matter the dept you are in you will stay busy.  Working in the salon or spa as an operator will allow you to have a great schedule with work life balance.  Managers lack the ability to lead the seasoned teams they are put in charge of due to inexperience.  Executive managment hires managers that will take the low salary hoping to learn.  there is a huge lack of managers involvement with the team. There is no education or training here for any dept.  If you haven't worked at a resort or health club on the strip before you will be lost.  There is no to negative workplace culture.   The company is in transition and does not have a clear culture.  The hardest part of the job will be jumping through the endless changing SOP's put out by the inexperienced managers.  The best part of your job will be servicing the guest, working with your teammates, earning one of the highest incomes as an operator on the strip and the health benefits including the use of facility.

I've worked at Canyon Ranch in Lenox in both full-time and on-call capacity for over 20 years. I've seen a lot of changes over the years and while I'm sure some of my colleagues won't agree, I think most of it has been positive, if slow to be implemented.  My department has had a lot of turnover and there are days where it can feel overwhelming dealing with so many guests. However, the people I work with, both in my department and adjacent ones, are always committed to helping each other during difficult times. I think management (especially corporate) could do a better job of listening to their employees and it does seem like when someone leaves they're slow to replace them and try to limp along with staff than they should have, but we find ways manage. Overall, a nice place to work, but may not be the best place to grow your career.

What is the best part of working at the company?
Its a  beautiful place to work with positive people and The perks are great.  

What is the most stressful part about working at the company?
My days/hours weren't guaranteed. I was forced to work days I didn't want to work because it was required. If I didn't want to work Sundays for example, I would be fired. I  had to work Saturday and Sunday.

What is the work environment and culture like at the company?
Positive, health oriented, spa like

What is a typical day like for you at the company?
I went in early in the morning,  turned on all the lights, printed out the guest locker list, checked it for check ins/check outs, cleaned and restocked supplies in bathroom and shower areas, folded towels and robes, sorted slippers, interacted with guests as they came in and out of the locker room, assigned them a locker, gave them a robe, slippers, towels etc. Cleaning each locker after guests left.

A typical day involves doing most of the work, or fighting for things that the more senior employees always do. I'm expected to do what i'm told without any question. I feel like a minion, with no opinion or way to express how i feel. My manager has begged me on different occasions not to leave, because more people leave than they can keep hired. I have asked repeatedly to have the schedule i want, or at least for management to meet me halfway. My emails are never responded to, and i feel like they're just dancing around the issue. They dont feel like i deserve the hours, or have enough seniority to ask for what i want? I've been employed for 6 agonizing months of horrible shifts and a very stressful work environment. There's no way i'll go through another summer at Canyon Ranch. It sucked.

My experience at Canyon Ranch was very negative.  The massage therapists are clique-y and do not welcome new therapists kindly. The shift is 2:00-10:00, however if your schedule has only 2-3 services, you are expected to be there for the full 8 hours. Not that you will be paid for that time. I believe if you are out of your home in that very uncomfortable uniform, you should be paid.
The pay is insulting, considering what they charge guests for massage. To top it off, tips are discouraged and rarely offered.  How dare they pay so low, & discourage tipping.  It feels like a direct slap in the face. What would be the harm in allowing a guest to tip if they want.  The company pay is so bad, tips would help, and encourage therapists to want to work there. 
It should not be that bad. They can afford to pay better than they do.  Such a lack of respect!

Top Job Titles	Average Salary
Senior cook 1 salary reported	$23.46 per hour
Human resources business partner 2 salaries reported	$75,731 per year
Director 2 salaries reported	$85,000 per year
Spa attendant 4 salaries reported	$12.50 per hour
Server 1 salary reported	$19.00 per hour

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