adjunct faculty

enrollment specialist

academic coach

faculty

instructional designer

Capella University

Pros

*Great colleagues. I worked with a lot of wonderful, talented people who I miss dearly! 
*Company has a generous PTO plan 
*Bagel Friday
 *Recently started sending all employees to State Fair for a "company field trip" - though, the down side to this is they don't completely close the university and ask people to volunteer (sometimes "voluntold") to stay back and work. I don't think it would hurt anyone or anything to close for a few hours. 
*Personal development opportunities like "Power of Purpose" course                                                                                          *Beautiful building in downtown Minneapolis, great location

Cons

*Yearly ethics training is conducted, yet when serious issues come up, HR sweeps them under the rug 
*Advising has gone downhill since I started working there. It's a very controlled, micro-managed "call center" environment. Metrics are the focus - since most Advisors are not sales people, this was very frustrating. This focus also allows for unproductive employees to find ways to manipulate their metrics to look like they are working when they are not (making calls and hanging up to look like they made outbound calls, having personal conversations on work phone to increase talk time, etc.). 
*Controlling, insulting "attendance policy" that includes occurrences when running late or for unplanned PTO (the equivalent of demerits)     
*YOUNG management team - with the exception of a few, most seemed focused on their status and "looking good" so as to allow for advancement within the organization. Quality leaders have good self awareness and are in the business of growing and developing others, most of the leaders in Advising lack this self awareness. Capella - across the board - hires young, inexperienced leaders who don't know themselves well enough to lead others effectively. Young leaders aren't necessarily bad, but there needs to be more focus on if these individuals are ready for this type of position. Poor leadership is an epidemic in this company. 
*Often felt like we were treated like high school students or young college kids - recently rolled out a very cheesy, demeaning vision statement. Many of the people I worked with have years of experience and advanced degrees, yet employees are not treated like professional adults (the occurrences and metrics focus contribute to this). Some of this I think comes for the lack of experience with the management team. 
*Initiatives like "biodome" which is essentially a way to force people to talk themselves into liking their job or at least appearing to. The theories behind it are good, but the implementation comes across controlling and unhealthy.

I worked as an admissions representative for the Office of the Registrar. In admissions, the team I worked with was basically just responsible for processing transcripts for credit transfers into Capella's admissions system and curriculum. Very tedious and boring work to say the least but we were well-compensated for what we were doing.

I didn't really develop any skills while working at this job. It was basically data entry and some communication with students or "learners" as we called them.

The management team in the Office of the Registrar were polite and professional. They had a hands-off approach to management which I prefer. Everyone in the office had a computer and work-flow was distributed through Outlook Express. Many days we didn't have much need to ever leave our cubicles.

My co-workers at Capella were nice and cooperative for the most part. Our department formed cliques unfortunately so even though there weren't many of us, we didn't all socialize or get along as a group. There was definitely an adversarial tension and mood amongst the admissions representatives. That in in of itself was the hardest part of the job.

I enjoyed the decorum of the office, the ability to get time off when needed, and the supportive and compassionate nature of my direct supervisor.

A typical day at work usually had a fundamental routine, whereby arriving and logging into my work account and handling various administrative necessities according to priority. The main focus of my position at Capella was to begin the process for new and prospective students interested in attending Capella University. Most new prospects were looking for Graduate programs to augment an existing Bachelors degree. Also, Capella University has a large international student body, many of which are enrolling or already enrolled in on-line programs for Bachelor, Master or Ph.D programs. Much of my duties included initial contact efforts between the school and international hopefuls. The management at Capella University was, in my view, the ideal management. Capella managers had a very reasonable, pragmatic and open management style, but yet it was purposeful and conveyed what was necessary for the companies needs, as well as meeting employee needs. Co-workers were always helpful and informative and help if needed was never far away. Everyone at Capella University was friendly at Capella and it was a fantastic atmosphere to work in.

Capella University offers many opportunities for dynamic, interesting work. Employees with drive are encouraged to pursue solutions that will build the company's strengths. Office culture is business casual, but open and very comfortable. Downtown location of corporate offices is a plus. "Office politics" appear to be non-existent, and openness between employees and supervisors is encouraged. Communication from management remains a significant problem: it sometimes seems that different divisions don't speak to each other, and the direction of the business is not always clear (i.e., you don't always know why you're doing what management asks, and changes may be put in place with no warning or clear communication of why or how). Compensation is generally lower than in other, similar companies in the area, though this is partly made up for by the good office setting and great employees.

Experience with relationship-oriented (non-transactional) selling with a comprehensive sales cycle, which often entails multiple points of contact.
Demonstrated success at meeting and exceeding sales goals.
Experience selling high-value products and services to a diverse customer base.
Expertise leveraging sales and customer-tracking software applications and tools.
Excellent communication, investigation and listening skills to solve problems and provide solutions.
Self motivated and organized to remain focused on objectives.Completed land based and online courses in order to be comfortable representing a complex product that requires in depth product knowledge.
Displayed success in a high phone contact performance-driven sales environment, utilizes metrics and measurements to track results.
Advanced understanding of consultative selling and relationship building, uncovering buying decisions and understanding customer needs.
Time Management skills to multi-task a variety of activities including outbound calling and applicant follow up.

It is a good place to work because it offers a positive and supportive environment where employees feel valued and respected. The leadership team communicates clearly, listens to feedback, and encourages professional growth. There are opportunities for training, advancement, and skill development, which help employees build long-term careers rather than just hold a job. Teamwork is strongly encouraged, creating a culture where coworkers collaborate and support one another to achieve shared goals. The organization also promotes work-life balance, recognizing that employees perform best when they feel balanced and appreciated. Competitive pay and benefits show that the company invests in its staff. Most importantly, the workplace culture is built on respect, integrity, and inclusivity, making it a welcoming environment for people from diverse backgrounds. Overall, it is a place where employees can grow professionally, feel motivated daily, and take pride in the work they do.

I’m an ESR for Capella and the company is great. I love working for them! The position itself is very monotonous and mentally draining since you have to leave partially scripted and you’re expected to do that for 150+ outbound calls a day over an 8 hour shift. If you are really into repetition and have the heart for it then great for you.
Capella does offer virtual social events and they’re pretty fun. Things like game night, trivia, movies, etc. It’s a great way to see some new and old coworkers and socialize without risking exposure to COVID.
But I will be talking to my supervisor about different positions available because I love Capella and don’t want to leave.

* A typical days work consist of online classroom participation. Ten to fifteen hours study per week. Responding to other learners in course room discussions. Meeting scheduled assignment deadlines and writing several term papers. 

* In studying at Capella, I learned how to professionally communicate with other different professionals; enhance writing and oral skills; and the art of leadership. 

* The most challenging parts were first starting as a graduate student, not knowing what to expect and making sure all term incompetence with what the instructor asked for. 

* The enjoyable part of graduate school is that you will meet others young and older who are no different from you. The course room was designed to assist you in any aspect needed to guide you in understanding and completing assignments.

Capella is employee-centered. There is a very flexible work environment (setting own hours, working from home). There isn't a ton of professional development, but some managers do find ways for that to happen for team members. Co-workers are great. ELT is visible and communicates with the organization through meetings, lunch and learns, and emails, keeping employees in the loop on strategic plans. There is one thing Capella is getting wrong. It's salaries to highly qualified people who keep the company going. The pay is NOT competitive and compared to other companies with similar positions, Capella pays its employees at least 10-20K less for a comparable role at other companies. Capella has been unable to bring in strong candidates because of this and is at risk of losing key employees if it doesn't address this issue.

This job is dressed up to be more impactful and meaningful than it really is. You're basically giving information to potential students while also trying to "sell" Capella to them. During training we were often told that they were not metric heavy, but that is wrong. Every call, message and email is logged and reviewed.
Everyone was very welcoming once you first start but once you are done with training, you are kind of shamed for still needing help and asking questions; people will help but seem annoyed in the process.
If you are used to working in a call center environment, this would be a good job for you, but if you don't prefer a fast paced and high stress work environment, I wouldn't recommend it.

Top Job Titles	Average Salary
Adjunct faculty 12 salaries reported	$2,700 per month
Enrollment specialist 3 salaries reported	$26.33 per hour
Academic coach 6 salaries reported	$52,833 per year
Faculty 3 salaries reported	$76,676 per year
Instructional designer 3 salaries reported	$74,167 per year

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