car sales executive

automotive technician

business development center representative

finance manager

automotive service advisor

Capital Automotive Group

Working as Warranty Admin for (7) dealerships never has a dull moment or wondering what to do next. Registering new add on products along with cutting checks for the dealer cost or cancelling the products for customers that have traded or for lenders that had to repo and making sure I get the checks cut and out on in a timely matter. Researching problems that are on one of the 21 schedules that I have to keep clean either by writing off or chargeback to F&I (Finance & Insurance). Everyone has direct lines at their desk so the phone rings all day. 
When I came to work here it was as a temp filling in for someone that was out on Medical leave. This person decided not to come back so I was hired permanent. I had never worked with any type of warranties before but I picked it up quick, as I do anything that I am given that I have never work on before.
I have been training someone that will help me with my stores because there is talk of possibly a couple more being added in the future. 
For the most part everyone gets along well here. There may be ill feelings once in a while; afterall, this is an accounting office with more than 30 people. The area that I work in has 4 of us and we get along great. 
Management is wonderful. Everyone here knows what their job consist of and as long as we do what we are suppose to do no one bothers us. If we have a problem they are always ready to listen and help us in any way. We have (2) Office Mangers, (1) Assist Controller and the Head Controller. Everyone gets along with everyone. 
There is no hard part of my job but if I had to choose one I would say at the end of the month trying to get all of my stores closed while still doing my regular work for customers when they call or come into the office.
I am able to relax while at work knowing that no one is standing over me rushing me to get things done and because of that everyone here is more productive because we are not being pushed. We respect Management by doing our jobs and they respect us in return.
I just need to make a change in my life and moving to Carolina Beach is one of the things I would like to accomplish. Finding a job and a place to live has to be first on my list, I am not the kind to just pick up and go.

Originally I was excited to become a part of a fast growing company. However that all changed when I realized that there was no room for improvement. You are required to work 60+ hours a week, open to close Monday through Saturday. Sunday’s the dealership is closed giving you one day to spend with family and to relax before another 6 days back to back. There is no time for a social life or privacy of your business. You can forget about requesting time off in advance there is no exceptions. If you call out you will be written up and under 30 day suspension. Meaning that for 30 days you can not call off, be late or take active leads. How else do they expect you to sell? Only half of the Sales Floor Managers are actually willing to help you. The other half have no patience and are arrogant. Even if you have a doctors note present you will be accused of it being fake as if any woman would want to fake a personal procedure such as an abortion. Still expected to come into work having no time to recover. Being a saleswoman in an male environment can be difficult. Instead of getting hot leads spread out from BDC or other areas, they hand out bone deals to certain salesman they favor. Not a fair practice and not fair for those who can use a sale. Instead, its like. "Lets give it to a guy that has 10 sales already". Sales will get taken from you if you don't deliver a vehicle on your day off, even if you already made prior arrangements with a fellow salesman. In some cases as a female comments will be thrown around that clients are not interested in purchasing a vehicle only to come and check out the saleswoman. Not only being embarrassing but offensive. You are only worth what you sell here, not your integrity! If you forget to place a vehicle back where it belongs after a test drive you are required to wear a parking vest throughout your entire shift as punishment. If you decide not to wear it because it smells foul then you will be terminated and escorted out of the building as if that’s really necessary. They don’t care if you work hard or not. If you stand in their way they will find a reason to separate you from the company. They do not give second chances and are build on false promises.

While I did work with some top shelf sales people, you had some managers that lived in the 80s with the fast talking buy now sales tactics as well as sheer arrogance.  This mentality would be displayed in the presence of customers which I found very unprofessional.  Sales were down overall as the car business is slow. Sadly, that don't matter here. You are expected to pull rabbits out of your hat regardless.  Favoritism to certain salespeople. Instead of getting hot leads spread out from BDC or other areas, they hand those to the resident butt kissers. You are only worth what you sell here, not your integrity!!! Not a fair practice and not fair for those who can use a sale. Instead, its like. "Lets give it to a guy that has 10 sales already"... Sales will get taken from you if you don't deliver a vehicle on your day off, even if you already made prior arrangements with a fellow salesman.  A lot of people there have checkered pasts. It makes you wonder how stiff the background checks really are.  You can look almost anyone up and find a rap sheet on them that is quite alarming..   It does have some decent people in there, but this place needs a thorough cleanup on personnel.  Too many sales people hopping over each other to grab an UP and not honoring any kind of rotation.   And I did not like the bait tactics used on customers. Make promises until the paperwork is signed and then don't honor it..  This place is so tight it wont even give a customer a key fob unless the customer pays for it..  Stupid to lose a customer over something so trivial.  If you have a conscience like I do, stay away from here. If you like screwing people, they would love to talk to you...

I only wish I would've found them when I first moved to NC. Everyone here is friendly and motivated to come to work everyday! I've learned a lot about warranty cancellations, since I am part of the warranty department. My coworkers, in my department, are eager to help and answer all of my questions. We celebrate employee birthdays every month, with goodies for the birthday person and treats for everyone. During the holidays, there's pumpkin carving/painting, cookie decorating, a cubicle decorating contest for Christmas and so much more! You can also work a varied schedule. I chose to work 4 10 hour days, Tues-Friday and enjoy a 3 day weekend. Other's choose a regular 5 day workday. The most enjoyable part of the job is getting to work in the morning and greeting everyone! Everyone (managers included), will return your greeting with a smile!

When I first started with University Ford it was a great experience. The pay structure was defined, and generous, and it was a great place to work. After moving to the new building; there was a change in General Managers who was consistently dishonest. He "restructured" the payment plan that reduced salesmans pay to a mere fraction of what it was prior to the change. The list of responsibilities placed on the salesmen increased consistently and without warning most of the time. Heavy levels of favoritism for specific employees. The conditions became so poor that salesmen that had been with this specific company for over 20+ years left. In the end of my time with University Ford it was miserable going to work to the point, I didn't want to be there. I am unsure why I stayed as long as I did.

Great company in the middle of a upper management change.

Being able to work from home instead of having to be in an office all of the time.

Typical day began before 7:00 A.M. checking and sending emails.
Review my plan for the days actions what stores I would be in and any issues that needed to be addressed.  The day would end with sending my daily action reports to the owners and general managers of the stores I had spent time in that day.

While in the stores I would check with both the office and service staff to make sure that they could not use my assistance.  With the finance managers we would look at production and train to improve their individual production.

For the most part Capital Ford is a decent place to work as far as making a fair to good living. The challenge comes in with poor leadership (management). Some of the managers there are very reasonable and care about there subordinates. There are other managers there who have been in the car business for too long and have not adjusted to the new generation of buyers and employees. Some of the management at Capital Ford just need training in leadership - how to treat their staff. A leadership course would be very beneficial to the managers at this company. A good understanding of the different leadership styles and when to apply which one is very effective in any work environment.

Position could very stressful at times.  Customers want what they want when they want it with the Service department.  They do not like leaving messages to find out about the status of their vehicle.  Management was fine, and the workplace culture was relaxing for the most part.  The hardest part of my job is letting customers know that the personnel that they would like to speak with was not available and not knowing what time they would be available to return a phone call or email before the close of business.  The most enjoyable part is meeting and greeting customers and getting them to the person that they wanted to see.

The service manager belittles you every chance he gets (seen him belittling master techs many times), shows no respect, (and plain and simply does not understand how we treat people in the south), and will have nothing positive to say. His actions could also be because of an overbearing fixed operations manager. I learned next to nothing in my time there, not because I didn't want to but because they stuck me in the oil change shop and was strongly discouraged from going into the main shop to learn from other technicians (by the service manager) and when I completed online classes--was never sent to school. Was hired as full time never got and full time benefits.

Lots of empty promises, management only sees dollar signs.  Constantly cutting costs, making technicians jobs more difficult. Service advisors play favorites and will prevent you from making a decent paycheck. Service advisors play by their own rules, constantly giving free labor to customers at the technicians expense.  Communication is terrible, parts rips people off, management and advisors reap all the benefits and make good money.  REVENUE GENERATING EMPLOYEES SHOULD NOT MAKE LESS THAN SOMEONE WHO ANSWERS PHONES ALL DAY! Very unsatisfied, do not recommend. They cant keep employees and dont understand why.

Top Job Titles	Average Salary
Car sales executive 15 salaries reported	$83,189 per year
Automotive technician 6 salaries reported	$22.08 per hour
Business development center representative 7 salaries reported	$16.93 per hour
Finance manager 1 salary reported	$72,500 per year
Automotive service advisor 4 salaries reported	$74,050 per year

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