teller

Capital Credit Union

During my time at Capital CU, I experienced some of the best and worst times of my life. I made some of the greatest friendships I ever had, but it took a major toll on my mental health and self-worth. Some of the greatest, most-talented and loyal people work/worked here and it’s truly heartbreaking how they continue to be treated. 

If you’re distanced enough from management, I think it’s very much possible to enjoy your job at Capital, but that’s wasn’t my personal experience…While I was at Capital CU, I experienced screaming and slamming doors, yelling and swearing about my peers from leadership done across the halls, emotional manipulation, micromanagement, and disrespect for our lives outside of work. If we reported any of our concerns, they went over our heads and then we had to endure the passive aggression. While you’re in it, they’ll have you convinced it’s all normal behavior and you won’t be treated better anywhere else. 

There is an extreme lack of empathy, and they talk about “accountability” but only because they don’t want to take it for themselves. I saw so many of my hardest working teammates in distress after being convinced they’re not good enough. Subordinates thrown under the bus for things “leaders” should take responsibility for. 

Teammates had to re-dye their hair and hide or remove their piercings due to reversed policies when they had previously been permitted. You’re not allowed to be you, and it’s only gotten worse since I left. They’re now restricting employees to only a certain number of approved personal items at your desk. It isn’t about “doing the right thing” anymore. It’s about image and control. 

As a creative, free-thinker, or advocate for your people - it’s hard to get by in this environment. It’s not unprofessional to be yourself, have little trinkets at your desk to help you get through the day, talk about your mental health, or stand up for your people. But if you want to get by and feel more secure in your job, just make sure to keep your head down.

This is the best place I have ever worked. The management team genuinely cares and will do everything they can to help you succeed, not just in branches but all the way up. They are open and push for a good balance between work and life. They strive to promote from with in and help people grow in their current roles and throughout the company. Capital is involved in the community and does what they can to give back. I tell everyone I know they should apply!
One of my favorite things about Capital is that they hire people who fit, not resume's that fit. I have heard from many people here that the job can be taught but the attitude can't, I have seen this in so many ways since working here and it show's with all of the people that work here. All of the people that I have encountered here have a great attitude which makes it that much better when you add that to the management. 
The training program here is also fantastic, its so much more in depth than any I have experience in the past and you are working with real people to train. In past financials, it tends to be all online training, maybe with an instructor via online chat rooms. Capital is in a classroom setting with a real person leading you from the learning and development department. They give you the opportunity to practice what you learn in a more realistic way than just online courses.

Capital Credit Union is by far the best place I have ever worked, and I have worked for three other financial institutions over the years in both back office and front line positions. The culture here is fantastic; management at all levels truly cares about the employees. Capital does an excellent job of prioritizing work-life balance and all employees are treated like family, which is amazing for a credit union that employs 400+ people. The wages are fair, but if you look beyond just the pay and take into consideration the excellent benefits package and all the other non-traditional benefits and nice things they do for employees, the value of the total compensation package is second to none. There is a lot of opportunity for advancement and growth. Capital CU really does "Do the Right Thing" for the members AND the employees, it's not just a tag line. If you want to join the Capital CU family, regardless of the position you need to genuinely care about people and have the desire to do the right thing even when no one is watching. If that sounds like you, then you'd be happy working here.

Being I wasn't looking to seek a college education, Capital allowed me to build a career within the company.  Starting out as a Teller and given opportunities to advance allowed me to get in the position that best suited me and my needs.  I am currently in the Learning and Development Department.  The hardest part of my position is keeping up with all of the changes to pass on to other employees.  However, this does give us the advantage of learning many things from the start.  Best part of the job are the people I work with.  We have a great team in our department.  Not only that but having the backing from our supervisor and everyone  from the management team.  The management team is the best!  If you ask any of them they feel they are here to support the rest of us.  They truly have an open door policy.  Our culture is by far the best I've seen.  Balancing Work and Family is important.  Capital truly assist in making sure that happens for their employees. Doing "The Right Thing" is not only for the members but also for the employees.   I've been with Capital for 18 years so this can tell you it's a great place to work

I learned a lot about effective communication while I worked here. Conversing with the member and making sure the transaction is performed with efficiency and professionalism is the top priority. There are classes where you can sharpen your skill set from time to time. These classes are organized by human resources and are on paid time. You get to become very familiar with the regulars and can build relationships with them as well as with your coworkers. The hardest part of the job can also be the most enjoyable part of the job: interacting with the Credit Union members. Occasionally there would be a misunderstanding and a member would become upset. It's our job to listen to the member and clearly explain the answers to any questions they might have. On the whole, the people are very nice and this is a great place to work.

Overall Capital is a good place to work there are some areas that could use improvement. Compared to my last job there is a more friendly and inviting atmosphere. A typical day for me is not a typical day for most, I travel to different branches when they need someone to fill in. With traveling you can see how all branches operate, some branches run very smoothly and others could use some work, including the managers/supervisors. Hardest part of the job is the lacking of uniformity as someone who travels to different branches you have to remember which branch does what. When they say all branches are different they mean it! For me the best part of my job is interacting with the general population!

If you are looking for a rewarding job I would highly suggest applying for Capital Credit Union! I never picture myself working in a bank/credit Union setting and now I'm going on 3 years! I love that Capital is very involved with the community and we get to help come up with the ideas for fundraisers. I love that they will train you and that there is plenty of opportunities to grow. They work really well with my scheduling and with me being a single mom I really need that. They are very understanding about any situation I'm in and my coworkers are always there to help me when I need it.  I tell everyone about how much I love working here and I always tell my family and friends to apply.

Capital Credit Union is an amazing place to work.  They treat the employees as a family.  Yes, the pay could be better, but when you factor in the other benefits such as vacation, insurance, volunteer opportunities, and other incentives it all adds up.  As someone who started out on the teller line and now works in the back office, they definitely believe in promoting from with in and choosing the best candidate for the position even i fit means creating another position to fill in the process.    I have been here for over 10 years and have enjoyed coming to work most of those days. No job is perfect but I believe Capital Credit Union is "Doing the Right Thing"!

Capital Is a great place to work! The work days are always fun but can be stressful at times. The management at every location I've worked at has been very inviting and nice. I have learned plenty about finance and working with other people as a team. The Culture at Capital CU is Awesome! Great people all around in every department. The hardest part of the job could be the stress level, Some days are stress feel but most days can be filled with stressful situations. The best part of the job is coming to work and knowing I have people supporting me all around. The management and other departments are always willing to help out.

I love my job as a teller.   We are the first ones usually the members see when the walk in the door.    We handle large amounts of money, wait on the members that walk thru the door, run the transaction in the computer and balance during the day and at the end of the day.    We run coin, sell stamps, cash in savings bonds, cash, make loan payments or deposit money or checks for the members and also do cash advances and make credit card payments.  The best part of my job is getting to know all of the members and meeting all of the employees.   Capital Does The Right Thing.  Volunteering is an important part of our work environment.

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