sales representative

agent

marketer

commissioner

sales and marketing manager

Capital Vacations

If you consider lying, back stabbing and being treated like you are five as a good place to work. Then you should  apply. If you are looking to  avoid a toxic culture, then I would not pursue this company for employment.
I spent over three agonizing months at this company where management's poor treatment of associates was considered the norm. They were more focused  on hiring "special" people in the corporate office than resolving internal problems and issues. How many former industry exexcutives does it take to screw in a light bulb. They continued to  boast of their growth to enrich those at the top while targeting buyers that could not afford the product. They demonstrated absolutely no empathy for anyone including associates and owners. "Oh, your husband died, too bad pay your bill". Definitely, one of the most unethical companies I have ever worked for in my career. Clichés were the norm here and if you didn't belong expect to be treated poorly.  I truly feel bad for the associates I left behind because I know what they will endure at the hands of the Call Center leadership. The stress of working here will have an impact on your health as it did mine. Working in timeshare  can be quite frustrating  especially if you have integrity. Something that is absent from the industry.

Capital Vacations is an incredible company to be a part of, especially if you're someone who thrives in a fast-paced, growth-oriented environment. One of the things that immediately stood out to me is how quickly the company is expanding—there’s a real sense of momentum and progress. With that growth comes opportunity. Capital Vacations truly values internal talent and makes it a priority to promote from within. If you’re driven, adaptable, and eager to take on new challenges, this is the kind of place where you can really shine.

Leadership is supportive and open to new ideas, which fosters a collaborative atmosphere where innovation is encouraged. You're not just another number here—you have a chance to make a real impact. I’ve seen many team members step into new roles and take on exciting projects simply because they showed initiative and a strong work ethic.

The energy across the company is contagious. There’s a shared excitement about where things are headed, and it’s motivating to be part of a team that’s building something meaningful. Capital Vacations offers the rare combination of stability and upward mobility, and I’m proud to be a part of its journey. Highly recommend joining this dynamic team!

Working here is like going to high-school all over again. The managers play favorites and the higher up manager hired her daughter who basically pushed the majorityof the work off onto others. They let everyone who said the nepotism made them uncomfortable go over the off season to get rid of them so they didn'thave to solve the actual issue. They also create hostile work environments by creating teams chats and excluding other team members to make fun of those team members and others in the chat. I was also yelled at several times like a child rather than an adult who made a mistake at a place of employment. There's also a serious lack of training and coaching, but a tremendous amount of being threatened with write ups and termination every day on almost every group email they send out. Opening emails from management was extremely stressful because the team never knew what they would be called lazy, disrespectful, and rude for that day. It was the most unprofessional place I've ever worked. The pay was good and if you can't do a physical job, this is great, but dealing with the immature leadership every day was stressful. 

There's no honesty at this company at all. The office steals payments from agents and will give them to other agents. There's no honor system to speak of from the management. You can't take ownership of any of your work unless you mess it up and someone else has to fix it. You can perform your job perfectly and still get treated poorly. Communication is something done after a mess up most of the time. 'Oh, you should have done this. Not that.' It doesn't help anyone after the fact because some cases are so once in a blue moon. Lying in call and account notes is rampant, and you're lucky if a co-worker even puts notes into the system. Also, there are three or more systems for these call notes and all are used by different people. It's a goose chase to even locate over half of them.

Management just smiles and nods while listening to your issues and never do anything about it. Or they'll just push work off on to the call agents and expect them to wing it. They lie about call agents too, causing issues with time cards and paychecks. There's no honesty in the bonus policy at all, it's all up to chance if you get what you're promised and worked to get.

First of all, this is a timeshare company. Secondly, the upper management is aware they are creating issues with the current and new owners during this transition phase of merging 3 different companies together. They will do just about anything to get somebody in the door for a timeshare presentation. I was employed with Capital Vacations (formerly National Hospitality Group) for almost two years and have witnessed first hand the values and morality of working for this company shift dramatically. The majority of the upper management is now made up of former Wyndham employees, and if you have ever dealt with Wyndham or RCI you can attest to how poor the overall customer service is. Most of the current owners feel the same way about how this company has taken a turn for the worst. Management at the resort and call center level are just there to mitigate the problems and try to keep owners happy when they themselves do not understand why these problems are happening. Stay away.

Since that change, morale has dropped, structure has deteriorated, and compensation has been negatively impacted. Instead of fixing operational issues, leadership focuses on complaints and repeatedly cuts commissions, even for strong performers. Expectations shift constantly, yet guidance, support, and accountability are lacking.

Leadership at the regional level appears reactive and disconnected from day-to-day realities, which has led to confusion, frustration, and high turnover. Many experienced employees do not stay long under this management style.

Advice to Management:
Stabilize leadership and reassess regional management. Strong teams don’t fail because of effort—they fail because of poor, inconsistent leadership and constant changes that penalize performance.

So my job was to get people to buy vacation packages so they could go to a presentation about a timeshare. I had one person that wanted to buy the package but I never got sale. Most people would hang up on me or tell me they were not interested and hang up. I was expected to not take no for an answer and it was so hard for me because I don’t have that type personality. I went through their training and the last two days of training I was on the phones. The whole time I was in the training I was thinking it was not going to be for me and once I was on the phones I knew it wasn’t for me. So I left on Friday and didn’t go back. My husband knew I was not happy and was ok with me not going back. You get cussed at and hung up on more then you talk to a person. The managers push you to make a sell and you are always stressed because all you get is hang ups or no answers. They listen to your calls and then yell at you when you are not doing it right. 

What is the best part of working at the company?
The first 6 weeks you get guaranteed "winner circle" pay.

What is the most stressful part about working at the company?
Getting enough bookings to hit minimum standard. Especially when you make over 200 calls a day and leave maybe 150 or more voicemails. Hardly talking to anyone. 

What is the work environment and culture like at the company?
They have favorites. Some people are written up for not hitting minimum standard regardless of how hard they try, others are not written up and simply told they made progress. 

What is a typical day like for you at the company?
There's a team meeting at start of shift. Then you go login to system and begin your 200+ calls. You'll get a few inbound but most of those are people who are already booked and calling in with questions or problems.... sometimes you get cussed out and called nasty names. You need to have thick skin for the job.

I worked at the Pigeon Forge location for about a year. I found out after leaving Capital that my job was getting paid substantially more at different locations. For the amount of abuse I received, not only from customers but from management, my compensation was not enough. Corporate has no idea how the sites are run and how the customers react. Policies were changed after I was hired and promised holiday pay that I never received. I also never received my final paycheck. I was fussed at and had time that I worked deducted for not clocking out for lunch when there was never time to clock out for a break. The OPCs that brought customers in constantly lied and customers took their frustrations out on me. I was even physically threatened once by an upset customer. I will say, I liked most of the people I worked with, but I will NEVER work in timeshare again. 

I would like to express my deepest disappointment with the decision to deny individuals the 
opportunity to be a manager or supervisor due to their lack of Spanish language proficiency. 
While I understand the importance of language skills in a diverse workplace, I do not believe 
that anyone's abilities should be defined solely by their language proficiency.  I believe that every employee should be given the opportunity to grow and 
develop within their role, regardless of their language skills. I hope that going forward, the 
company can reevaluate its policies and practices around language proficiency and ensure that 
all employees are given equal opportunities for advancement and recognition. 
I hope that my feedback can be taken into consideration as the company 
continues to grow and improve.

Top Job Titles	Average Salary
Sales representative 65 salaries reported	$16.42 per hour
Agent 13 salaries reported	$17.08 per hour
Marketer 18 salaries reported	$104,895 per year
Commissioner 1 salary reported	$75,000 per year
Sales and marketing manager 5 salaries reported	$16.76 per hour

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