team member

general manager

shift manager

shift leader

assistant manager

Capriottis Sandwich Shop

When I first started at Capriottis, I loved going to work. My boss, coworkers, and customers are what kept me going. A typical day at Caps consists of pulling turkeys/roasts in the morning, followed by prepping and fulfilling catering orders, if any. After that is done we open and serve our guests until it’s time to leave. When I first started, everyone from the corporate office down to the front line employees were all treated like a big family. Over the years, that seemed to fade and now the company is worried more about profits and opening new stores and less about the employees and even sometimes our guests. Out of our five company values, it seems the only thing upper management values now is Profitability. Also, If you’re dreaming about a flexible schedule, haha think again. They like to brag about schedule flexibility, however If you request a day off for a good reason, or need to change your work days for any reason, odds are it won’t happen. There tends to be a lot of favoritism as well. Certain employees will no call no show, and some will show up hours late for their shift and never get any type of disciplinary action, but when another employee forgets to do a small task because they have other tasks they’ve been assigned, they get threatened with a write up or termination. Caps also likes to say they promote from within. Nope, they will hire new people for positions they wouldn’t even qualify for off the street. Management is so focused on watching labor that they will send half or more of the employees home, then get upset with the leads if it gets busy, which it usually does. All in all, I miss the old Capriottis, where we all got along and corporate viewed us as family and not anything less. One thing they like to say to us, “Smile! Be happy!” Like how am I or my team supposed to be happy and smiling when we’re treated like nothing! Those days are long gone, but that’s to be expected with companies that grow from a small business to a corporation.

It was my first job and I worked within the corporate company 5 months short of 4 years, I was able to move up from cashier to a shift lead after a little over 2 years. At Capriotti's, we are looking for workers available to work flexible hours, and be willing to work under stressful conditions, aka, the busy times. If you can handle making orders, while answering the phone and/or taking in-house orders from customers, and not mentally breaking down all while tickets are constantly flowing in (the hardest part of the job in my opinion), you would be a great fit. Once you get used to the menu and how to make the orders, it will all be nicely flowing and you will be able to knock out several tickets at a time (you will be a pro in no time, just like I was). Some locations offer upper training from the training team, and some locations will just have fellow coworkers, managers, or shift leads training you, which isn't bad, I personally really loved training new people, it brought me joy when someone caught on fast with my training skills. Different store locations will have there own store rules put into effect, but at the end of the day, it's all corporate and they all follow the same guidelines. They all want to see their store operating smoothly, successfully and keep their workers AND customers happy.

Pay and hours are pretty terrible. You're not making a living here unless you kiss up and climb the ladder to management, and even then, the pay still isn't great. Management itself is alright though. My managers were generally pretty chill barring one who I only had to deal with for a few months. They are incredibly lax with time off. Honestly, it's one of the better parts of the job. If you need time off, just request it, and they'll let you go ahead with it. Honestly, you aren't even likely to get punished for last minute call-outs, though you suck if you do that, and it might vary based on management. 

The job culture is honestly great though. Coworkers are almost certainly guaranteed to be chill. Customer base is pretty laid back too. People really like the "beer money" callouts when you get tipped. Just a pretty fun and friendly place to work. It was the reason I stuck it out so long, honestly. Couldn't deal with the low pay and hours forever though, so you know. 

Hardest part of the job is typical restaurant stuff. Getting things ready before the day starts proper, dealing with rushes, dealing with customers who suck, the usual. Capriotti's also has grills so when it's a rush and everyone wants a hot sandwich or something, you can get stuck over there for a few hours sometimes and the heat can get overwhelming, but it's alright. Decent enough place to work, particularly if you just need some customer service or cash handling experience.

Starting a new chain can be rewarding and fun, but it did not seem to work out this way. The owners were more interested in growing their operation elsewhere, leaving it difficult to advance rank and acquire benefits.
I learned a lot about starting a business, and creating a chain within a city: things such as location, location, location, but while understanding that, I learned one shouldn't be super picky about locations if you want to expand and profit more.
Management often seemed distracted, either with various projects or development issues elsewhere, and often times their visit to restaurants caused a lot of stress on employees, despite the main store producing top sales records and guest satisfaction numbers throughout the whole of the parent company. It seemed that management felt the crew wasn't doing enough.
Co-workers were great. Young, energetic, friendly, and motivated people, mostly college students in the area, and some with great food service industry experience. Most were very helpful and learned fast, and great team players.
The hardest part of the job was always trying to please management, and after a while, it became increasingly stressful. Many employees left around the same time I did, venturing into other interests. 
The best part of the job? The food. Not free, but great sandwiches nonetheless.

The food is great.. But working there is a whole different story.
capriotti customers are one of the rudest towards employees.
They feel like Kings and queens and think you have to cater to their every need no matter how ridiculous. 
Think you'll get a raise eventually because you're doing good ? Forget about it. In the few years i've worked there, i've seen maybe 3 people get a raise for doing their job right. the target for hire is usually  high school kids and 30-40 yr olds with absolutely nothing going for them who are content with getting some type of money in their pocket and will never even bother for a raise. And even if you did put yourself in a good position for a raise, you'll find yourself lobbying for it for months before they even educate your thoughts.
They Like to tell you that the customers are your paycheck technically, but what they fail to understand is when you have unhappy workers no matter how hard they try to fake a smile, eventually the unhappiness will break through and it'll start affecting customers. it's simple really. Take care of your employees and in return they'll take care of your customers, don't take care of your employees and ask them to do their jobs right, and watch how many of them don't do it right and don't care if they do it right or not.

A typical day of work there consists of fast paced cooking, prep work, cashier work, and cleaning. 
Through working their, I have learned a lot about kitchen and time management, great customer service skills, and the ability to work as a team and to ensure that everyone is working as a team. The management in my experience has been great for the most part. It seems as though there is a lot of turnover through their management, but I believe that is mostly due to the wages and the types of shifts that the managers are expected to work (swing shifts 5 days a week). So that leaves little time for the managers to spend time with their families and friends. But overall, the managers have been great and the owners aren't afraid to take care of their managers and employees if they are taking care of the shop the way that it is intended, raises are given to those who show they are there to work. It's a fairly easy job in all honesty, it's certainly fast paced, but there are usually enough people on shift to make things run smoothly a large portion of the time, and the owners are always more than happy to help if needed.

A typical day at Capriotti's is not a hard day, but you give good customer service and make plenty of sandwiches by their recipe book. We have a prep list we have to get done everyday while keeping the store squeaky clean inside and out. You learn that you have to analyze situations and take initiative in order to make things work or solve problems. The management is very tough, we have lots of rules and almost makes it uncomfortable for us to be ourselves, the only thing that isn't robotic is how were aloud to greet our customers in the store. I love my co-workers there, we all got hired when Capriotti's came to my high school to hire new people for their new store. So most of us knew each other and we all get along very well. There's nothing really "hard" about the job but I would say the most punctual part of this job is closing the store. We have to have the restaurant picture perfect every night, if we miss anything at all then we will definitely hear about it the next morning. The most enjoyable part of this job for me is being able to work with really great people and at the end of the day we all work as a team and we have each other's backs.

This was an interesting job because it brought a great idea to an area that did really have much competition. It was exciting and fresh to be a part of at first.
I learned a great deal about the people I was working with and hoping to advance with. As a start up, bringing a smaller chain to a new area is difficult work, and the bosses (not managers) were always micromanaging. Between schedules and smaller business needs, upper level management never seemed to trust their store managers and let them fly, so to speak. This often made the environment very stressful when it could have been a lot of fun. Most of us employees did have a great time with each other, working hard to make the most out of everyday.
The hardest part of the job was always when management were stressed because nothing was ever done the right way, despite record sales being made consistently and guest satisfaction always above par. Working for three years with little or no raises, and constant promises of benefits always coming next year, was a major reason for leaving.
I did love the food and my coworkers were always great, and many are still friends today.

You're constantly watched on camera, leading to an uneasy work environment. The store is filthy and employees aren't given the proper chemicals to clean. Everything is about the variances of product at the end of the night, leading to employees to use food they know isn't safe to eat. My time was never respected, I asked for a specific amount of hours as I was part-time and held another job elsewhere. But yet Capriotti's still scheduled me for exactly 39 and a half hours each week, when I complained, this dropped to 10-12 hours a week, something I also did not want. In regards to not respecting my time, there was multiple times I requested off months in advance, only to see the dates crossed out when it came close to the date. Shift leads are treated as if they are the actual managers of the store, being in charge of closing by themselves. 

A typical day at Capriotti's could go either really slow or really fast, no inbetween. On the slow days we'd take the extra time to deep clean, and on fast days we wouldnt be able to clean till closing. You cna either be on register, manning the grill, or making cold sandwhiches. If you were a manager/ assistant manager you would run the day. running the day consisted of making sure everyone knew what role they would have for the day, dealing with the register, and making sure there was enough stock to last through the night. The management was excellent, even had fun contests for employees to sell the most items and they would win prizes. The co-workers for the most part were dedicated to helping one another out. The hardest part was making sure everyone was where they should be for the night, and keeping everything in line. But it was enjoyable because it was like working with family, while serving friendly faces.

Top Job Titles	Average Salary
Team member 57 salaries reported	$15.91 per hour
General manager 38 salaries reported	$51,637 per year
Shift manager 43 salaries reported	$16.77 per hour
Shift leader 35 salaries reported	$16.08 per hour
Assistant manager 22 salaries reported	$19.83 per hour

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