team member

shift leader

general manager

cook

manager

Captain Ds Seafood Restaurant

Overall, Captain D's is not bad at all. I would definitely recommend this job for general experience. However, you must be aware of the stress. 

Now, I say that for my location, but I cannot speak for others. At mine, things are not easy in the slightest. Not only do we have many customers, most of which are elderly and hard of hearing, but the number of employees is severely low. Where I was, it was quite common to see one person working a part of the store. By that, I mean a cashier taking and handling orders on Drive, Dine-in, and Take-out, along with call in services. As well as one cook cooking the food, although there is always two in the back for food. Now, to be fair, it is better now, just be prepared.

That really is my one and only main complaint. Although, to be honest, our managers have been quite lacking, as they had been lazy. Most of the time, they would come into work late or leave too early. Not to mention try to do the least amount of work as possible while criticizing others for picking up not only their work, but the manager's too, and get yelled at for not doing it right.

With those complaints, I can confidently say that the other workers and food is near perfect. I have never had a big complaint about fellow employees. We've always gotten along, and if something happened, it would be gotten over by the next day. They've always been good people, as we were all in the same boat. As I've said, the food is excellent. Most people would get tired of eating their store's food for so long, but I've never grown to feel that way. With a $4.00 discount for a normal shift, there were free meals every night on the secret menu. From grilled to fried, there was plenty to choose from and eat.

Lastly, and importantly, despite what I've said earlier about the shortage of employees, the work schedule was remarkably flexible. So, even knowing this, please make sure to put in a few more hours just to make the lives of everyone a little easier. That is, to be perfectly honest, one of the nicest things you can do at work.

Also, the tips are really, really good if you keep a happy tone to you.

The main focus at Captain D's is customer service.  I had to implement this to everyone which could be difficult at times because I worked in the kitchen cooking and putting the orders out.  Whether its making sure all the food is cooking, all the employees are going as fast as they can with correct techniques, keeping the kitchen and dining room clean, or finding extra tasks during slow periods, there is always something to do and there is no time to slack off or be lazy.  
  The management is key to success of the business and all employees.  If there was bad management in the store employees would not work as hard, things would not be getting done the best possible way and in turn, customers might not come back as often and the business would not make money.  
  The co-workers can be a huge impact on whether or not you enjoy what you are doing.  Part of being in management is making sure employees are getting along and doing their individual jobs to make it easier on the next person.  At first I thought employees were either good or bad at their job, but with experience I realized even the not so great employees can be good enough if they are taught proper behaviors.  One of the hardest things about my job is figuring out how to manage every single employee because almost everyone has to be managed differently.  It is important to let everyone know on an individual basis what is expected of them. 
  I especially enjoy training new people because I can teach them what's expected of them and implement a lot of the things I have learned from Captain D's.  I love watching people get better at their jobs and pushing them so they can try and be the best.

A Typical Day at Work: (For Me)
- Depending on what position I was working (I tended to float between the kitchen and the counter), I would keep the store stocked, prepped, and cleaned during my shift. I assisted where anyone asked as well as maintained customer service when it was applicable.

What I learned:
- This was the longest employment I have had in my work experience. I learned how to till a drawer as well as kitchen safety as well as sanitation awareness since this was a place of food preparation. I even passed a Server Safe test taken in order for my employment to continue. I also learned how to show customer service.

Management:
- The store I was employed at had a fair management system, the store was franchised and family owned, which made it comfortable to work there. The GM did his best to make sure I learned my position as well as made sure I had all the help I needed. When my health went low he made sure I was better before returning to work again.

My Co-workers:
- There was drama from time to time, but the store was small so it didn't allow everyone their personal work space which could have been a source of tension. However, most of the time, everyone got a long and everyone helped each other out.

The hardest part of the job:
- Satisfying customers who couldn't be satisfied
- Keeping up with tasks when business hours were the busiest (like Fridays)

The most enjoyable part of the job:
- Working there as long as I did, I got the privilege to learn other positions as well as teach others, I think that would be the biggest highlight of my work experience.

A typical day as an area director included making calls to the stores and ensuring proper staffing were being met; following up on projects and task to completion, as well as making calls to guest as needed to ensure complete satisfaction.  There were usually two stores scheduled to visit daily to follow up on operations standards.  As an area director you're also responsible for management staffing in your locations so there were times you needed to set aside to do phone screenings, face-to-face interviews and recruiting. Typically when there were equipment issues you are responsible for ensuring the repairs whether you do it yourself, or out source it.

The workplace culture is that of hospitality and for the most part I found the work to be very fulfilling and rewarding.  The people in leadership roles are usually really good and provide the necessary support you need to get your job done.

The hardest part of this job is trying to be in several places at the same time and managing your time to accomplish your goals in the stores as you also try to balance that with having a personal life outside of work.

The most enjoyable part of this job is developing your team and watching them accomplish and take pride in achieving goals. Promoting deserving team members, coaching them to be successful and developing strong relationships in the process.

What is the best part of working at the company?
The company unfortunately is bought by private equity firms about every 4 years it sells. Meaning it has to look highly profitable, especially second half, last 2 years prior to another equity company to buy it...So, no money on advertising, no 401k match, look at the appearance of the restaurants...they are old dirty and yellow stained except some of the non corporate locations(franchisees)....they do not spend money unless it's dier......bonus is non existent.... maybe 2 grand a year if lucky at the GM level... working 70 hours...notice all over restaurants upgrade unless captain D's, long johns and Krystals......keep looking....ask when the last time AGAIN...they were sold... about every flipping 4 years it's ridiculous that someone or some corporate mega company doesn't buy captain D's and keeps it, and invests in the company..... and make it a rival competitor instead of a dirty step child going constantly back on the market to be resold again and again.

What is the most stressful part about working at the company?
No many for repairs, upgrades or benefits.

What is the work environment and culture like at the company?
No culture. No communication...no one really cares genuinely, especially since the pandemic.

What is a typical day like for you at the company?
12 to 15 hours .....cannot pay help much and no incentives

What is the best part of working at the company?
The job itself. It's fast paced. I really enjoy the prep of the food and the cooking.  Also I enjoy the customers. 

What is the most stressful part about working at the company?
The general manager. As the district manager said " I believe they are trying to hold you back." Between the general manager and I guess the assistant manager who is called "son" by the manager I am always treated unfairly. I'm now a shift leader and I was told by the assistant manager that I wasn't getting 35 hours on schedule because I didn't know how to count money, I don't know how to work the line and I don't know my job enough to run a shift. I asked him who said all of this and he LIED and said it was the district manager. I know it was a lie because I asked the district manager and the district manager has always made them fix my schedule whenever I have said anything to her. I love the job. I don't know how much more I have to or can take from these two people at the restaurant 

What is the work environment and culture like at the company?
The work environment,  as I said before, is fast paced. Food safety is constantly expressed. The culture can be different on different days but for the most part quiet, and calm. But always busy 

What is a typical day like for you at the company?
A typical day for me at Captain D's is busy cooking and cleaning.

Left my wingstop job for this one in hopes of having a great career in management. A lot of broken promises here. They're really good at promoting people but the quality of the pay & people they promote for the work load we have to do isn't worth. Another of stuff is out dated & done the hard way... especially the inventory. The fact I have to do inventory that way made me want to quit but I stayed and...

Was sent to a location with 4 assistant managers on one shift... FOUR. My role isn't essential & it shows by the pay & how the GM treats people. Imagine having 4 people trying to do the same job. We all just end up doing crew member work. Assistant manager in name only. Only an assistant manager when the General Manager wants to dissappear or sit in their car all day.

This is not just one location but in MULTIPLE LOCATIONS. The GMs are my way ir the high way types that make their own rules &. They have no eyes for talent. They just hire anyone whom can fog a window & promote them if they survive 2 months in hail at a training store with catty managers. I had to finish the rest of my training at another store.

For many years, I thoroughly enjoyed going to work. Being cross-trained in all areas, I never knew where my position would be. It was an enjoyable environment with amazing people to work with. The atmosphere did change when a new General Manager was brought in. We had difficulties with inventory and labor goals. It felt like the work load was getting to be impossible at times. We lost all structure and employees began quitting. We were determined to maintain our positive atmosphere, however the proper daily procedures weren't being followed by all the staff. I still loved my second family, but when I became pregnant with my first child, I felt a shift in my life. I had the desire to be a stay at home mom and avoid any stressful situations on a daily basis. The hardest part of the job, was actually leaving after such a long time there, but with a growing family and no opportunities for advancement, it was time to go. I miss my second family and the fun times we had. I truly miss the regular customers that would ask me about my personal life and always make me smile.

What is the best part of working at the company?
There is no best part of working at Captain Ds. Every aspect of the job is mentally, physically, and emotionally draining.

What is the most stressful part about working at the company?
The worst part about working at Captain Ds is the horrible work/life balance. Not necessarily the number of hours you work, (not allowed overtime) but the hours in which you work leave little to no time for anything besides sleep. The scheduling is the worst part. Off days are typically as far apart as possible, never together. Typically, on an off day is spent catching up on sleep and recovering from the previous 5+ days working. The number of hours each day are never consistent, and your break is taken one hour after you start your shift, even if you work 12 hours. 

What is the work environment and culture like at the company?
Hostile, and irritating. There is far too much stress from others, and that stress gets put on you. The stress is further compounded when you realize just how little you get paid.

What is a typical day like for you at the company?
Frustration and dread. Not wanting to go to work because of the toxic environment, paired with the anticipation of finishing your shift. Hopefully without having to stay over.

My experience working for this company wasn’t the best. When I was first hired, I assumed there would be some good and some bad but after working there for six months, I left feeling overall negative. Everything went smoothly the first month but after the employees starting dropping, I felt as if the company had started to overwork me. I never got off on time and always ended up staying way over than intended. We had very short breaks even though the shifts were about 12 hours long. The day to day work is physically, mentally, and emotionally exhausting, especially with no help from others. The environment is rude towards not only those working but the customers as well. On top of that, lots of unfair favoritism. I found the unfairness the most disappointing aspect of this job. The whole environment is draining and unless you strive in difficult environments or really like to challenge yourself at work,  I don't suggest working here. The 9$ starting pay is definitely a problem, especially since there’s no room for raises.

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Cook 56 salaries reported	$11.46 per hour
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